PropertyandFacilityManagement,Service,SupportImprovedService
DeliveryandSupport
CustomerFirstStrategy
IncreaseFieldServicesProductivity• Remotelysupportyourcustomersandfield
teamswithreal-time,interactivevideostreamedfromamobiledevice
• Improveissueassessmentaccuracy.“See”theproblemwhiletalkingwiththepersonon-site
• Documentserviceprogressandcompletionwithinternaltechsandoutsidevendorscapturingbeforeandafterimages,videowithaudiocommentaryandnotescreatingavaluablemediaaudittrailimprovingqualityofserviceandqualitycontrol
• Allmediagatheredon-siteistaggedwithdate,time,location,userinfoandusergeneratedtagswhicharesecurelystoredintheCloudmakingthemeasytofindandshare
• Visuallycollaboratewithyourcustomers,technicians,serviceprovidersandothersinreal-timeformorerapidissueresolution
ImproveCustomerSatisfaction• Accurateissueassessmentimprovestheability
tosendtherighttechnician,toolsandpartstoresolvetheissueonthefirstvisit
• Reducereturntripsbyconnectingon-sitefieldtechsandremoteSubjectMatterExperts(SMEs)withlivevideosharingimages,notesanddocumentsinreal-time
• Increaseassetuptime/reducecap-exexposure
• Stakeholdershavecompletetransparencyintoresolutionstepsfrombeginningtoend
ReduceServiceMaintenanceCosts• Improvefirst-time-fixratessavingthecostof
unnecessaryreturntrips
• Lowertime-to-resolutionthroughvisuallyenhancedsupport
• Reducetrainingtimefornewtechnicians
• Remotevisualsupportreducesthenumberofexpensiveservicevisits
• Capturedmediabecomesavaluableknowledgebasethatremainsin-housewhenexperiencedtechniciansleavethecompany
InnovativeServiceDeliveryandSupportOptimizedServiceandSupportforCustomers
“Wenowhaveasolutionthatcapturesandcategorizestheimagesandvideowetakeeverydaymakingthemeasytoretrieveandshare.vMobilepaysforitselfwithjustonesavedservicetruckdispatcheachmonth.EveryadditionalsavedtripincreasesourROI.”
- RogerBilstad,EVPPropertyManagementServices–AvisonYoung
Thereisagreatercosttoafailedservicevisitthantheexpenseofareturntrip.Consequently,efficiencyhasbecomemorethanjustabuzzword.
Customerexpectationshaveevolved.It’snolongergoodenoughtosimplyprovide“decent”service,orjustmeetthedemandsofaservicelevelagreement.Yourcompetitionandtheiruseofstrategictools,givesyourcustomersoptions.Ifthey’renotsatisfiedwithyouandyourabilitytomeettheirneedsandexpectations,theywillgoelsewhere.
Organizationswhorecognizethisknowthatthequalityoftheirservicehastostandout;ithastogoaboveandbeyond.Theyknowthatresolvingissuesassoonaspossiblerequiresreal-timesolutions.TheyalsoknowthatcreatingservicedeliveryandP&Lsuccessdemandsefficiencytokeepcostsdown.
TriageIssueswithReal-Time,RemoteVisibilityWithvMobileCollaboratorPro(vMobile),yourcustomer,internalteamoron-sitetechnicians,canstreamlivevideoofanissuefromtheirmobiledevicewhilespeakingwithyourservicerep.Byrequestingthepersonon-sitetomovethedeviceandtocaptureimageswhilevideoisstreaming,theservicerepwillhaveanaccurateassessmentandunderstandingoftheissue(figure1).
©2017–vMobileTechnologies.vMobilemakesnowarranties,expressedorimplied
(Figure1)
“vMobileCollaboratorhelpsPropertyandFacilityManagersandtheirserviceprovidersstreamlineoperationalefficiencies,improvingsupport,servicedeliveryandqualitycontrol.Enhancingefficiencylowersoperationalcosts,whilemeasurablyimprovingcustomersatisfaction,expansionandretention.
Weprovideastand-alone,real-timemultipleuser,mobilecommunicationanddocumentationplatform,enabling“on-the-go”visualcollaborationanddatacollectionsharedbetweentechnicians,customers,internalsupportteamsandexternalserviceproviders.
vMobileiseasytogetstartedwith.Noexpensivehardwaretobuy–justleveragethesmartmobileassetsyoucurrentlyown.SimplydownloadtheapptoyourAndroidoriOSmobiledeviceoraccessfromyourcomputerviatheweb.Contactustogetstarted.”
RayLubeck–CEO
VisualMobileTechnologies
CollaboratewithMultiplePeopleAnytime,AnywherevMobiletakesefficiencytothenextlevel.Giventhe“One-to-One”scenarioabove,whileinalivevMobilesessionwithatenantormaintenancetech,theservicerepcansendanemailortextinvitationtoadditionalparticipantswithalinktojointhereal-timevMobilesession.Inmoments,eachparticipanthasjoinedthecollaborativesession;speakinginconferenceaudiowhileviewingthelivestreamingvideoandimagescaptured.Thishappensinreal-time,improvingissueassessmentandthelikelihoodofarrivingwiththerightpartsandtoolstoresolvetheissueonthefirstvisit.
(Figure2)
©2017–vMobileTechnologies.vMobilemakesnowarranties,expressedorimplied
vMobileBenefits• Increasefirst-call/visitandtime-to-resolutionmetrics
• Decreaseoperationalexpensesimprovingyourbottomline
• Lowertheexpenseandtimefornewtechnicianstobecomeproductive
• Createavisualknowledgebasesharingknowledgeofexperiencedtechs
• Measurablyimproveyourcustomer’sexperienceandsatisfaction
ContactUsFormoreinformationaboutvMobileandhowwecanhelpyourorganizationimproveyourserviceofferings,pleasecontactus.
Website:www.vMobileTech.com
E-Mail:[email protected]
Phone:+1(530)613-8290
AdditionalUseCasesThefollowingarebriefdescriptionsofhowothershaveaddedvalueusingvMobile:
RemoteexpertssupportfrontlineIncreasefirst-call-resolutionstatisticsbyconnectingyourfront-linetechnicianswithinternalorexternalSME’storesolveon-siteissuesreducingreturntrips.
DocumentworkbeginningtoendTechnicianscapturebeforeandafterimagesandvideowithaudiocommentarycreatingavaluablevisualaudittrail.
ContentsecurelystoredintheCloudImages,video,audio,documentssharedandnotesaretaggedwith:date,time,location,userinformation&storedintheCloudwherethey’reeasytofind&share.
Eventsaredocumented&cataloguedAllmediacapturedbyallcontributorsduringthecourseofaneventareinstantlyidentifiedtothateventandCloud-stored.
AccesstosharedknowledgevMobilecreatesavaluablemulti-medialibraryofbestpracticesaccessiblewhileinthefield,on-demand.vMobile’ssecure,Cloud-storedcontentcreatesaknowledgebaseofrealsolutionsaccessiblebyasimplesearch.
CollaborationbreaksdownbarriersvMobileencouragespeer-to-peercollaboration.Collaboratewithcustomers,colleagues,internalorexternalSME’s,outsideserviceproviders,manufacturersandothers.
ProjectManagementDocumentprojectsfrombeginningtoendimprovingqualitycontrol.Teamsvisuallycollaborateinreal-timewithexternalserviceprovidersresolvingissuessavingtimeandexpense.
