1

How is the library perceived?

Place for books

Its most important activity – provide books and information

The library is efficient, much more than other institutions

New type of “added value” services – not sufficiently developed

I don’t know what exactly a modern library can give me

The buildings are in an awful condition – worn-out buildings, cold rooms in winter

Libraries face funding difficulties

Libraries are not a priority policy

A chitalishte library located in a settlement with a population of 500 – 2,500 inhabitants

Equipped with an ICT package including 3 desktop computers (with a camera and a headset), a projector, a multifunctional printer/scanner, network equipment

Employs a full-time librarian (eight-hour work day), trained in ICT and at least one more thematic area

The library starts providing e-services

The typical glob@l library

4

Libraries are no longer places collecting and lending

books – these days are over

From “WHAT” libraries offer to “HOW” the

library can change the lives of people and the

community

The modern library?

Meets new identified needs of potential and current library users

Applies a new approach/method in the implementation of traditional library services

Provides access to a new type of information previously inaccessible to library users or the community

Provides services to new users previously unserved by the library

8

9

INNOVATIVE e-SERVICES

ICC in support of business

Services for people with special needs

I love Bulgaria

Employment for young people

Health information

Civic participation

Information literacy

Courses 60+

Children’s university

Free internet access*:

Usage of Skype - 95%

e-mail - 88%

Information about jobs and education - 65%

Health related information - 55%

Health and pension insurance - 50%

Vacations, trips, commodities and services - 49%

* Results from an online survey on program impact, July 2011 / results from 390 libraries

e-Services (e-Government) Submission of tax returns, issuance of documents - 26% e-banking, online shopping - 10% e-voting - in 61% of libraries

Computer and peripheral based services Production of print materialsMultimedia-facilitated provision of information and trainingE-mail, SMS and online distance services

Job search assistance for unemployed people

Assistance for agricultural producers in purchase and sale of equipment and consumables

Filling in subsidy application documents

Information about NHIF lists and other medicines

Search of information about EU programs

Filling in project proposal application documents

Online checks of household bills

Checks of health insurance status

12

Assess the needs of local communities

Design an innovative service

Resources

Partnerships

Funding

Sustainable provision

13

If you want to go fast, go alone. If you want to go far, go together.

African proverb