innovation spotlight: perkbox
TRANSCRIPT
Team happiness, delivered
The hospitality sector
Deliver service with a smile
Notorious for overlooking importance of nurturing happiness at its source
Few businesses equate happy, dedicated workforce as intrinsic to delivering outstanding customer service
The retail sector
Retail is a relationship-focused industry
There is a pressing need to • Rethink the way work is
performed• The way relationships exist
Flexibility and constant implementation of new strategies is key to harnessing benefits of rapid technological change
The importance of employee engagement
“The ability to attract and retain talent will either be a competitive advantage or a
fatal flaw”
Gary Short, Talent Management, Kimberly-Clark
Demographic
change
Individualism
Digitisation
National
Living Wage
Impact of the new National Living Wage
UK productivity crisis
The UK’s disengagement crisis
Sources: Harvard Business Review ‘The Impact of Employee Engagement on Performance’http://www.dalecarnegie.com/employee-engagement/engaged-employees-infographic/
Not engagedDisengaged
Engaged
71% of employees are not fully engaged
Turnover rates
Sources: http://www.restaurant.org/News-Research/News/Hospitality-employee-turnover-rose-in-2014http://www.haygroup.com/en/
Hospitality
66.3%Retail
67%
The UK’s disengagement crisis
by the year
20251980 1995 2010 2025
75% of the workforce will be millennials
Source: http://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/gx-dttl-2014-millennial-survey-report.pdf
Millennials surpassed Generation X to become
largest share of the workforce
2015
Investment in employee engagement pays off
37%less
absenteeism & employee
turnover
186% more likely to recommend
their organisation to
a friend
2x as long in their
jobs
Identify
98% more strongly with values of
their organisation
Sources: Globoforce – ‘The Science of Happiness’ & ‘The Secret to Double Digit Increases in Employee Engagement’Hay Group - ‘New Rules of Engagement’
2.5x revenue growth
Why is nobody doing anything about it?
71%
of respondents rank employee
engagement as very important
24% say
employees in organisation are
engaged Source: http://www.achievers.com/system/files/resource/analyst-insights-HBR_Achievers%20Report_TheImpactofEmployeeEngagementonPerformance.pdf
How can you
engage your
employees?
Emotional
wellbeing
Rewards & Recognition
, Gamificatio
n
Physical wellbein
g
Wellness platforms
Financial
wellbeing
Perks & Benefits
Employee engagement in practice
Case study: Snowflake Gelato
The situation- Struggling to engage with
their staff- Appreciation shown in a
very ad-hoc way- Wanted company culture
to reflect the brand that they had built
How we helped- Created a culture of a
company that looks after their team
- The employer/employee relationship extended beyond the workplace
- Staff retention improved by approximately 50%
We are leading the change in the hospitality & retail sectors