1

Innovation @ Providence: Digital, Consumer and Venture

1/8/15

2

Three Innovation Teams Working Together

Digital Innovation

Providence Ventures

Consumer Innovation

• Launch New Consumer Businesses• Negotiate Digital Alliances• Team-Amazon, Microsoft

• Invest $150M Over 5 Years in Healthcare IT, Consumer Health and Medtech

• Work with Start-Ups/VC’s• Build Innovation Community• Team- Ascension Ventures, Humana, PHP, and WBBA

• Software Development Team• Digital Integration Platform• Consistent User Experience• Team-Amazon, Starbucks

Health Care Barriers Create Long Sales Cycles and Limit Adoption

• Regulatory

• EMR Integration

• Consumer Adoption

• Physician Adoption

• Business Model

Valuable Early-Stage

Innovations

Broad Market Adoption

We Pilot, Co-Develop and Invest to De-Risk and Drive Market Adoption

Valuable Early-Stage

Innovations

Broad Market Adoption

Pilot

Co-Develop

Invest

Integrate

Drive Market Adoption

Validate

PHS Innovations

5

Three Innovation Teams Working Together

Digital Innovation

Providence Ventures

Consumer Innovation

• Launch New Consumer Businesses• Negotiate Digital Alliances• Team-Amazon, Microsoft

• Invest $150M Over 5 Years in Healthcare IT, Consumer Health and Medtech

• Work with Start-Ups/VC’s• Build Innovation Community• Team- Ascension Ventures, Humana, PHP, and WBBA

• Software Development Team• Digital Integration Platform• Consistent User Experience• Team-Amazon, Starbucks

Digital Enablement of Care Access

No Touch High TouchDigital

Telehealth

Phone Triage

Retail

Urgent Care

Primary Care

Episodic

Annual/prevention

Chronic

Specialty Care

Inpatient

Post-Acute

Home Visits

Provide a Consistent, Compelling Digital Experience for Patients Accessing Care Online and in the Clinic

Digital Services Hypotheses• Provider

Search• Scheduling• EHR• Self-Triage• E-visits

• Low Acuity- Urgent Care

• Telederm• Telepsych• Buy w Ins.

• At home Visits

• Telehealth Assisted Dr Visits

Asynchronous Synchronous

Patient in a Facility

• Digital Onboarding• Self-Rooming• Online Procedure

Purchase

Patient at Home

• Telehealth Kiosk

• EMR integration

Patient at Home

• Provider Search

• Scheduling

• Online Procedure Purchase

• Care Coordination

• Patient Co-Decision Making

7

Online Primary Care: Boeing ACO – A New Approach

Website

REST Service API’s

Vendor Vendor PH&S

PH&S Dev Team- Allows Rapid Cx Iteration

Deployment of Third-Party Apps and PH&S Apps

Support Small Batch Innovation

Ability to deploy multiple websites- ACO, Prov.org, Swedish.org, etc.

Shipped 7/14

8

Three Innovation Teams Working Together

Digital Innovation

Providence Ventures

Consumer Innovation

• Launch New Consumer Businesses• Negotiate Digital Alliances• Team-Amazon, Microsoft

• Invest $150M Over 5 Years in Healthcare IT, Consumer Health and Medtech

• Work with Start-Ups/VC’s• Build Innovation Community• Team- Ascension Ventures, Humana, PHP, and WBBA

• Software Development Team• Digital Integration Platform• Consistent User Experience• Team-Amazon, Starbucks

Consumer Health and Wellness: Three Large Areas of Opportunity

9

Women and Children

Behavior• Movement• Nutrition• Mental Resilience

Females in household control ~80% of healthcare spend

Cost of Diabetes in US is $245B

Provide safe AIP• Adherence• Monitoring• Services

Demographic Shift

10

Consumer Health & Wellness: Example

• Venture Investment 2/14• Intersects both Women/Children and Behavior

(Movement) Segments• Kid-proof wearable: tech solution for getting kids active• Increase activity = lower BMI = lower diabetes risk• Initial Pilot: Snohomish County 5th and 6th Graders

• 13% Improvement in activity• New Hardware Launching in Sept will have social play

features