innovation in customer experience - process transparency approach
DESCRIPTION
Provide a unique, innovative experience to your customers in customer service delivery. Now, you can enhance your brand and become trustworthy.TRANSCRIPT
If You Are In The Business Of Serving Customers..
If Your Service Delivery Follows A Well-Defined Business Process..
If The Delivery Takes Anywhere From A Couple Of Days To
Weeks..
Then
Take A Moment And Think About Your Customer
Think About What It Would Feel Like To Be On The Other Side
The Time When The Business Process Gets Started
For Example
An Insurance Claim Submission
An Application For School Admission
A Complaint Registration For Service Or Replacement Of A Product
A Purchase Order For Door Delivery, Installation And User Training Of Consumer
Goods
Well, Just About Any B2C Business Process That Starts Off Your Business Engine From Outside-
In
Now, While You Work On The Process, Your Customer Is Waiting
While Your Departments Work On Delivering, Your Customer Is Unaware Of What’s
Happening
A Customer May Be Least Bothered
But The Customer Is The Most Important Stakeholder In The Outcome Of The Process
Sometimes, There Are Delays
Sometimes, The Process Is Stopped
Sometimes, Your Own Departments May Not Be Aware Of What’s Coming Their Way
Now Think What Would Happen If…
If.. All Your Departments Are In Sync On The Communication For The Business Process..
If.. There Could Be A Single Communication Platform For Everyone – All Stakeholders Of The
Business Process..
If.. The Customer Also Is On Board The Same Communication Platform..
If.. The Business Process Is Transparent To Your Customer!
What Could Happen?
Could Your Brand Become More Trustworthy In The Eyes Of Your Customer?
Could Your Business Be Seen As Accountable In Service Delivery?
Could You Become Viral Because Of This Differentiation In Delivering A Better Customer
Experience?
Could Your Service Levels Improve?
If You Think All Of This Is Very Much Possible, Then Have A Look At activayt.com
We Built It Just For You And For Your Customers
Activayt Provides A Single Source Of Communication For Your Customers For A
Lifetime!
Well, It’s A Single Source Of Communication And Collaboration For All Stakeholders!
It Makes Transparency In Business Process Possible
It Makes Transparency In Service Delivery Possible
Whether Your Customer Is Dealing With Your Business Service Or, A Different Service Provider – Today, Tomorrow Or Later – Locally Or Globally
You Can Start Wowing Your Customers Right Now
You Can Choose To Begin Your Experience In Multiple Ways
You Can Begin With Your Internal Business Processes And With Your Internal Customers
You Can Begin With Your External Business Processes With Your Vendors, Suppliers, Contractors So That You Gain Transparency On How They Deliver
You Can Begin With Your Customer Facing Business Processes