customer innovation management platform by the innovation minder company
DESCRIPTION
from the 1st stage of development where the ideation begins. The CIM platform will manage your customers' expertise that is potentially valuable for product and service development. It will give your company the leverage to anticipate future market demand. Customers' participation through the CIM platform will not interfere with the efficiency of http://t.co/chGddXGJ &http://t.co/DCAdmO8YTRANSCRIPT
Customer Innovation Customer Innovation Customer Innovation Customer Innovation Management Management Management Management PPPPlatformlatformlatformlatform
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The Innovation Minder CompanyJuvignac, France
e-mail : [email protected]
http://www.innovation-minder.com
Engage your customer community with open innovation &
crowdsourcing :
- To support pro-active collaboration.
- To Make an idea move through the innovation funnel to a
developed concepts
- To reduce Cost & Risk
FactsFactsFactsFacts“50% of revenue in 5 years’ time must come from
sources that do not exist today” (Ernst & Young study
Connecting Innovation to profit, 2010) “ Decreasing margins;
New competitors in emerging markets;
Shortened Time-to-Market ”
Exploration of new market segments;
Open Innovation practices using customer’s opinions;
Optimize cost structure & increase margins;
TargetTargetTargetTarget
One of the SolutionsOne of the SolutionsOne of the SolutionsOne of the Solutions
Select : What are
you going to do and
Why?
Implement: How
are you going to make
it happen?
Find: How can you
find customer innovation
opportunities?
Capture : How you are going
to get the benefits from it?
Open Innovation
Customer/User
Innovation
Employee
Innovation
Consortiums/
CollaborationsPartnerships Coopetition
The Customer Innovation Management PlatformThe Customer Innovation Management PlatformThe Customer Innovation Management PlatformThe Customer Innovation Management Platform
Is the solution!! Is the solution!! Is the solution!! Is the solution!!
Open Innovation and Customer innovationOpen Innovation and Customer innovationOpen Innovation and Customer innovationOpen Innovation and Customer innovation
Product
Development Manufacturing Sales
Customer Innovation Management PlatformCustomer Innovation Management PlatformCustomer Innovation Management PlatformCustomer Innovation Management PlatformFocusesFocusesFocusesFocuses on……….on……….on……….on……….
Concept Development Concept Development Concept Development Concept Development
Business
Opportunities
Solving
Drivers
Concept Criteria
- Definition
Concept evaluation
- Prioritizing
Concept Design
- Prototyping
Challenge
BriefEcosystem
Description
AnalysisAnalysisAnalysisAnalysis IdentificationIdentificationIdentificationIdentificationTriggerTriggerTriggerTrigger Concept InnovationConcept InnovationConcept InnovationConcept Innovation
Problem
Influencer
Ideas
selection
Concepts
Selection
Criterias
Selection
Challenge
Filter
Idea
ScreeningConcept
Evaluation
Concept
Review
Ch
all
en
ge
Bri
ef
G0
Comment on challenges
Vote on challenges
G1
Incubation
Idea rating
Concept rating
Concept testing
New concept testing
G2New
concept
Pro
du
ct De
ve
lop
me
nt
G3 G4
Concept Concept Concept Concept Innovation Innovation Innovation Innovation withwithwithwith …………The Customer Innovation Management PlatformThe Customer Innovation Management PlatformThe Customer Innovation Management PlatformThe Customer Innovation Management Platform
Concept Innovation Funnel Concept Innovation Funnel Concept Innovation Funnel Concept Innovation Funnel
Customer Innovation Management Platform (CIM)Customer Innovation Management Platform (CIM)Customer Innovation Management Platform (CIM)Customer Innovation Management Platform (CIM)Is the solution Is the solution Is the solution Is the solution becausebecausebecausebecause…. …. …. ….
• Engage your customers in your innovation process.
• Integrate customer’s in your new product
development processes
• Manage your customers' expertise that is potentially
valuable for product and service development.
• Anticipate future market demand.
• Enhance your effectiveness and provide you better
business results.
• Run more effectively your new product
development processes.
• Integrate Customer to support the
continuous process improvement
• Enable collaboration on the creation and
refinement of ideation process.
• Reduce time to market
CostCostCostCost reductionreductionreductionreduction• Cutting by two your new product development lifecycle
• Decreasing the cost of maintenance of your customer community
• Training for end-user is not required
• Shortening timeframes of idea generation and evaluation.
• Reducing the company human resource involvement
Customer Innovation Management Platform (CIM)Customer Innovation Management Platform (CIM)Customer Innovation Management Platform (CIM)Customer Innovation Management Platform (CIM)Is the solution Is the solution Is the solution Is the solution becausebecausebecausebecause…. …. …. ….
• Increase your customer community base.
• Gather customers who most fit to perform tasks,
solve problems and contribute
• Inspire communities to proactively collaborate,
improve, and refine ideas through incentives and
competition.
• Identify, select, and transform ideas into solutions,
products, and services for your business.
• Integrate your customers' knowledge, behaviors
and needs
• Stream new ideas
• Involve customers in the decision making process
• Evaluate ideas quality
• Organize ideas better - prioritize and track
customer ideas
Challenge Owner
• An easy start with a manual and
support
• Domain creation where the ideation is
taking place
• Users Management
• Timelines
• Languages support
• Point management system
• Statistic management
• Decision making criteria
• Logo upload
• Themes (Choice between 3 themes)
• Maintain Control over who can see and
contribute
The Minder platform proposes an easy setup for….The Minder platform proposes an easy setup for….The Minder platform proposes an easy setup for….The Minder platform proposes an easy setup for….
Participants
• User friendly interface
• A participant user guide
• Easy registry and Invitation of
participants
• Confirmation of user registry
• User’ can create their personal profile
pages.
• Users submit their ideas, comments
easily with a friendly interface
• Users can interact with each other.
Community-Driven Idea Management
R&D
customer feedback
market
research
Challenge
Post ideas
Challenge brief
Description
Select best Concept
with Criterias
Refine and Build Out
Concepts
Customer/
Community
Feedback
reviews views
Votes Rating forums
Knowledge
Particpation
Sharing
Ideation Process
Targ
ets
Market Rules
New trends
Concept Innovation Funnel Concept Innovation Funnel Concept Innovation Funnel Concept Innovation Funnel
Crowdsourcing
Contact Us
Website: http://www.innovation-minder.com
Email: [email protected]
The Customer Innovation platform