INFRASTRUCTURE OUTSOURCING

Improve Performance Through IT InnovationModernize your IT environment and exploit new growth opportunities with CSC’s Infrastructure Outsourcing Services for life and annuity companies. CSC knows there’s no “one size fi ts all” solution to optimizing an IT environment and aligning it with a company’s goals — whether those goals include expanding into new markets, rolling out new or improved services for customers, or enhancing the effi ciency and eff ectiveness of business processes. That’s why we assess and address each company’s individual needs.

CSC can provide you with services that range from consultancy and planning to fully managed off erings. We’ll help create enterprise IT infrastructures that deliver agility and support your business as it embraces change.

As a recognized leader in high performance computing, CSC combines best-in-class technology and processes with in-depth insurance expertise to increase both business impact and effi ciency. You get on-demand access to a full range of infrastructure services including managed hosting for all tiers and platforms, network, help desk, security and disaster preparedness. Our managed hosting services, including hardware acquisition, implementation and conversion services, can be tailored to support a single application or your entire portfolio of insurance systems.

CSC has been managing mission-critical IT infrastructure for more than 40 years across all industries. With the world’s largest portfolio of insurance software, we understand the unique challenges of life and annuity technology environments.

Create a Flexible, Reliable Foundation for Improving Business Agility CSC’s infrastructure experts have immense experience. From the data center to the desktop, we have tackled every challenge and can deliver grid and on-demand infrastructure solutions, as well as traditional data center services. Our experts know how to tune your infrastructure to create the optimum environment for you — an environment that balances cost against performance, service, security, reliability, reach and scalability.

CSC’s applications experts are familiar not only with critical insurance applications but also with all the key enterprise applications, such as SAP and Oracle. That means we can bring extra insight when optimizing the infrastructure to support your critical interactions and processes. We know how to align your technology and business needs to deliver tangible results.

CSC has the scale to work with large organizations, globally. We can provide dedicated local resources to work onsite with you or provide

Benefi ts

Free Up Valuable IT • Resources

Reduce Infrastructure • Support Costs

Eliminate Up-Front • Investments in Technology

Establish Best-in-Class • Systems and Processes

CSC’s Infrastructure Services

Managed Hosting (All • Tiers and Platforms)

Network and • Communications Support

Desktop Management•

Help Desk•

Disaster Recovery and • Business Resumption

Security•

Data Center and Facilities • SupportLIFE

LIFE AND ANNUITY SOLUTIONS

shared access to extensive capacity and expertise around the globe — bringing about significant economies of scale. CSC has 18 customer support centers with 2,000 agents providing support to more than 230 clients. CSC’s World Sourcing model provides you with the regional resources that best meet your specific needs, with a 24x7 follow-the-sun support model. More than 60 CSC World Sourcing centers, located in many different countries, provide high-quality services and resources to clients wherever they need them, or wherever CSC can provide the best, most cost-effective capability.

With CSC’s Infrastructure Services, you can concentrate on your core processes and capabilities without having to worry about the transformation, operation or reliability of your computing infrastructure. You’ll have easy access to specialists without the recruitment, training or expense of having an in-house team. You can also eliminate the overhead of managing multiple suppliers for hardware, software, networks and servicing, and offload labor-intensive tasks such as hardware refreshes, software license management, spares management, backups and software deployment.

CSC’s Infrastructure Services are flexible and offer alternatives for full or partial management of your computing infrastructure. These services can range from simple Web hosting to utility computing for specific tasks, managed services (such as messaging, security, help desk or storage) or software-as-a-service (SaaS) offerings.

Rely on Secure, Highly Available Systems and NetworksSupported by a Global Information Security Center of Excellence, CSC provides leading-edge multi-tiered security to safeguard facilities, systems, networks and data. We use sophisticated firewall and intrusion detection technology to immediately identify and respond to security risks.

CSC offers you high system availability and business continuity protection. We safeguard you with 24x7 system monitoring as well as automated diagnostics and load-balancing. Our world-class data center operations provide full uptime protection through failover routing and concurrent backup and restore capabilities. Our infrastructure is protected by redundant communications, power and HVAC systems, as well as advanced fire detection and suppression, to prevent business interruption.

Unleash Business ValueCSC can help you modernize your IT environment and focus on your core business needs. We deliver:

Managed Hosting for All Tiers and Platforms Access global data centers with dual site capacity and •high levels of redundancy

Enhance infrastructure with 24x7 system monitoring and •automated problem determination

Utilize CSC’s help desk of experienced, dedicated •analysts serving as a single point of contact for all levels of technical problems and service requests

Benefit from our support applications and escalation •procedures to maximize first-call resolution, minimize downtime and increase end-user productivity

Sophisticated Network Capabilities Access our full range of network services including: •WAN, LAN, voice, remote access, Internet, intranet, extranet, conference services, security and complete network management

Benefit from our secure, global network and capabilities •for rapid fault resolution

Advanced Desktop Services Access our full suite of tools and services for end-to-end •management of the end-user computing environment

Introduce desktop services including imaging and •configuration, client order fulfillment, problem management, test and integration, and technical support

World-Class Business Continuity and Disaster Recovery Programs

Introduce a wide array of backup and recovery services •to guard against system crashes, natural or man-made disasters, erroneous deletions or other unplanned events

Access a full range of contingency services including •traditional mainframe, midrange and client/server platform recoveries, as well as sophisticated system availability solutions for the complete enterprise

Multi-Tier Security Services Ensure total protection by addressing all aspects of •the enterprise — from facilities and systems to people and information

Introduce internal and external intrusion detection, •monitoring and incident response, early detection and aggressive forensics for security events

Put Our Experience to the TestBacked by a vibrant client community and a global team of highly experienced IT infrastructure professionals, CSC gives you the capability and capacity to accelerate your IT agenda. Trust us to put our experience to work for you.

For more information about CSC’s Life and Annuity Outsourcing Services, call 800.345.7672 or e-mail inforequests@csc.com.

Financial Services Sector | 200 W. Cesar Chavez | Austin, Texas 78701 | +1.800.345.7672

CSC Americas Headquarters | 3170 Fairview Park Drive | Falls Church, Virginia 22042 | United States | +1.703.876.1000 www.csc.com

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