infotech project sewa - 2016 - aic of india ltd. and tenders... · infotech project sewa...

AGRICULTURE INSURANCE COMPANY OF INDIA LIMITED

Regd. Office: “AMBA DEEP” (13th Floor), 14, Kasturba Gandhi Marg, New Delhi – 110 001

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INFOTECH PROJECT SEWA 2016/CIS/06.07.2016 – Volume 1

INFOTECH PROJECT SEWA - 2016

REQUEST FOR PROPOSAL (RFP)

FOR

CORE INSURANCE SOLUTION AND ASSOCIATED BUSINESS APPLICATIONS

(VOLUME 1)

Information Technology Department

Agriculture Insurance Company of India Ltd. (AIC)

13th Floor, AMBA DEEP Building,

14, Kasturba Gandhi Marg,

New Delhi – 110 001.

This document is the property of Agriculture Insurance Company of India Limited (AIC). It may not be copied, distributed or recorded on any medium, electronic or otherwise, without AIC’s written permission. Use of contents given in this document, even by the authorized personnel/agencies for any other purpose other than the purpose specified herein, is strictly prohibited as it shall amount to copyright violation and thus shall be punishable under the Indian law.



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THIS RFP DOCUMENT IS NOT TRANSFERABLE Bidders are advised to study the RFP document carefully. Submission of Bid shall be deemed to have been done after careful study and examination of the RFP document with full understanding of its implications.

The response to this RFP should be full and complete in all respects. Incomplete or partial Bids shall be rejected. The Bidder must quote for all the items asked for in this RFP.

The Bidder shall bear all costs associated with the preparation and submission of the Bid, including cost of presentation and demonstration for the purposes of clarification of the Bid, if so desired by AIC. AIC will in no case be responsible or liable for those costs, regardless of the conduct or outcome of the bidding process.



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Table of Contents

ACRONYMS & DEFINITIONS .............................................................................................................................. 4 1. INTRODUCTION........................................................................................................................................... 11

1.1 INTRODUCTION OF AIC............................................................................................................................. 11 1.2 VISION ........................................................................................................................................................ 11 1.3 MISSION ..................................................................................................................................................... 11 1.4 SCHEDULE OF EVENTS ............................................................................................................................... 12 1.5 SEWA PROJECT ......................................................................................................................................... 14 1.6 OBJECTIVE OF THIS RFP ............................................................................................................................. 14 1.7 RFP FORMAT ............................................................................................................................................. 14

2 INSTRUCTION TO BIDDERS .................................................................................................................... 17 2.1 TWO BID SYSTEM ....................................................................................................................................... 17

2.1.1 Envelope B – ELIGIBILITY & TECHNICAL BID ........................................................................... 17 2.1.2 Envelope C – COMMERCIAL BID ................................................................................................. 18

2.2 SUBMISSION OF BIDS .................................................................................................................................. 19 2.3 SECTION WISE FORMAT OF RESPONSE OF RFP .......................................................................................... 20 2.4 LATE BIDS .................................................................................................................................................. 21 2.5 PROPOSAL MODIFICATION ........................................................................................................................ 21 2.6 RESULT NOTIFICATION .............................................................................................................................. 21 2.7 ADDRESS FOR COMMUNICATION .............................................................................................................. 21 2.8 NO COMMITMENT TO ACCEPT LOWEST OR ANY BID ................................................................................. 21 2.9 CORRECTION OF ERRORS ........................................................................................................................... 21 2.10 NON-TRANSFERABLE RFP ........................................................................................................................ 22 2.11 SOFT COPY OF RFP DOCUMENT ............................................................................................................... 22 2.12 BID VALIDITY PERIOD ................................................................................................................................. 22 2.13 ADDENDA .................................................................................................................................................. 23 2.14 PRE BID MEETING....................................................................................................................................... 23 2.15 REJECTION OF BIDS .................................................................................................................................... 23 2.16 AMENDMENT TO CONTRACT .................................................................................................................... 23 2.17 CORRESPONDENCE AND NOTICES ............................................................................................................ 23 2.18 SUB-CONTRACTING ................................................................................................................................... 23 2.19 SELECTION PROCESS FOR BIDDER .............................................................................................................. 24

2.19.1 Opening of Bids ................................................................................................................................. 24 2.19.2 Preliminary Examination of Bids ...................................................................................................... 25 2.19.3 Clarification on Bids .......................................................................................................................... 25

2.20 EVALUATION CRITERIA ............................................................................................................................. 25 2.20.1 Objective of the Evaluation Process .................................................................................................. 25 2.20.2 Evaluation Process ............................................................................................................................ 26 2.20.3 Award of Contract ............................................................................................................................. 46 2.20.4 Performance Bank Guarantee (PBG) ................................................................................................ 47 2.20.5 Failure to agree with the Terms & Conditions of the RFP ................................................................ 48

ANNEXURE 1- APPLICATION FORM FORMAT FOR OBTAINING DETAILED ANNEXURE DOCUMENTS .......................................................................................................................................................... 49



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Acronyms & Definitions

As used in the

Document Description

Actual Yield (AY)

An estimation of the amount of a crop that was harvested per unit of land area based on CCE. Crop yield is the measurement often used for a cereal, grain or legume and is normally measured in metric tons per hectare (or kilograms per hectare).

Actuarial Premium rate

Actuarial rate is an estimate of the expected value of future loss. Usually, the future loss experience is predicted on the basis of historical loss experience and the consideration of the risk involved. Accurate actuarial rates help protect insurance companies against the risk of severe underwriting losses that could lead to insolvency.

AIC Agriculture Insurance Company of India Limited AMC Annual Maintenance Charge Annual Commercial/Horticulture Crop

All cultivated plants that complete their life cycle in a year. Only those crops are to be covered under the scheme for which standard CCE methodology is available.

AP Account Payables AR Account Receivable Area Approach

The Scheme operates on the basis of 'Area Approach' i.e., Defined Areas for each notified crop for widespread calamities. The Defined Area (i.e., unit area of insurance) may be a Gram Panchayat, Mandal, Hobli, Circle, Phirka, Block, Taluka etc. to be decided by the State/UT Govt.

Area Discrepancy Factor

The factor to be applied to reduce claims in proportion to actual area sown, where area insured is more than area sown in an IU

ATC Annual Technical Charge Average yield

Simple Average of past 5 or 6 or 7 years yield relevant to the crop and the scheme being implemented

BFSI Banking Financial Services and Insurance BI Business Intelligence Bidder The organization submitting the proposal who will also be the single point of

contact for the Company and single point responsibility for execution of scope and deliverables as required by this Request for Proposal.

BO Business Operations BOD Beginning of Day CCE (Crop Cutting Experiment)

Estimation of crop in an area representative (may Vary from 1/160 of acre in Paddy in Orissa to 1/10 of acre in cotton in MP) of field and actually harvesting and weighing the harvest. Such plot is selected randomly based on random table.

CD Compact Disk



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As used in the


CIS Core Insurance Solution Claim A formal request to an insurance company asking for a payment based on the

terms of the insurance policy. Insurance claims are reviewed by the company for their validity and then paid out to the insured or requesting party (on behalf of the insured) once approved. For government subsidized crop insurance schemes, there is no need for filing claim. Here loss payout is taken as equivalent to claim.

CMMI Capability Maturity Model Integration COBIT Control Objectives for Information & Related Technology Coefficient of Variation

The coefficient of variation represents the ratio of the standard deviation to the mean, and it is a useful statistic for comparing the degree of variation from one data series to another, even if the means are drastically different from each other. It is a measure of risk associated with an investment or underwriting exercise undertaken.

Co-existence The interim period during the rollout of the branches migration during which both the existing solution including delivery channels and the new core insurance solution would co-exist

COTS Commercial Off the Shelf product Cr. Crore Crop Insurance

It is an insurance arrangement aiming at mitigating the financial losses suffered by the farmers due to damage and destruction of their crops as a result of various production risks.

CSC Common Service Centers Cutoff date Declaration Submission

Last date on which the declaration/proposal submitted is acceptable for coverage underthe scheme.

Cutoff date Yield Submission

Last date on which the yield submitted is acceptable for claim calculation.

CV Curriculum Vitae CVC Central Vigilance Commission DBA Database Administrator DC Data Center DCCB (District Central Cooperative Bank)

The Cooperative Banking model consists of a district central bank for each District in every state of India known with a name as a respective District Central Cooperative Bank. The members and their elected directors who represent a multitude of professional cooperative bodies like Milk Unions, Urban cooperatives, Rural cooperatives, Agricultural and Non-Agricultural cooperatives and various others, in turn would elect the bank's President. These banks are collectively represented by a State Apex Central Cooperative



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As used in the


bank for each state and it acts as the ultimate bank and apex body for the DCCs under each state.

DD Demand Draft Declaration A document signed by authorized signatory of Banks or other financial

intermediary showing consolidated details of subject of insurance DIT Department of Information Technology DLP Data Loss Prevention DMS Document Management System Drought A drought is a period of below-average precipitation in a given region,

resulting in prolonged shortages of water supply, whether atmospheric, surface or ground water.

DRS Disaster Recovery Site DW Data Warehouse EMD Earnest Money Deposit EMS Enterprise Management Solution EOD End of Day Farmer A person engaged in agriculture, raising living organisms for food or raw

materials. The term usually applies to people who do some combination of raising field crops, orchards, vineyards, poultry, or other livestock. A farmer might own the farmed land or might work as a laborer on land owned by others. For the purpose of the scheme, anyone with insurable interest may be termed as farmer.

Financial Institution

For the purpose of the Crop Insurance Scheme, the Scheduled Institutions engaged in disbursing SAO loans as per the relevant guidelines of NABARD / RBI are reckoned as Financial Institutions.

Flood An overflow of water that submerges land which is usually dry FMS Financial Management System FSO Financial Standing Order FY Financial Year GIPSA General Insurance Public Sector Association GIS Geographic Information System Go-Live Go Live for a module/application refers to the date on which it is available

for use to a user at any AIC office from production environment. GRS Grievance Redressal System HO Head Office HRMS Human Resource Management Solution Hurricane A huge storm. It can be up to 600 miles across and have strong winds

spiraling inward and upward at speeds of 75 to 200 mph. IIB Insurance Information Bureau



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As used in the


Implementing Agency

Agency entrusted with implementing scheme as designed by government. There may be singular or multiple agencies.

Indemnity Compensation for damages or loss. Individual assessment

Assessment of loss at individual farm unit level. Available for localized risks or risks which have losses restricted to units lower than notified insurance units.

Insurance Insurance is the equitable transfer of the risk of a loss, from one entity to another in exchange for money. It is a form of risk management primarily used to hedge against the risk of a contingent, uncertain loss.

Insurance intermediary

An insurance intermediary is a person or a company that helps in distribution of insurance products. Insurance agents, insurance brokers and financial advisers are insurance intermediaries.

IO Input Output IOPS Inputs Output Operations Per Second IRDAI Insurance Regulatory and Development Authority of India ISO International Organization for Standardization ISSP India Statistical Strengthening Project IT Information Technology ITD Information Technology Department IU Insurance Unit. The defined area for notified crop. Village/Village Panchayat

for major crops, higher units for other crops. Kharif Crops are usually sown with the beginning of the first rains in July, during

the south-west monsoon season starts on 16 April and lasts until 15 October. In India, the Kharif season varies by crop and state, with Kharif starting at the earliest in May and ending at the latest in January, but is popularly considered to start in June and to end in October.

KMS Knowledge Management System LMS Learning Management System Localized Calamities

Calamities which have affect on limited area, such as landslide, hailstorm, etc.

MDM Mobile Device Management MIS Management Information System MIS-ADF MIS- Automated Data Flow MNAIS Modified National Agricultural Insurance Scheme MOA Ministry of Agriculture MSP Minimum Support Price (MSP) is a form of market intervention by the

Government of India to insure agricultural producers against any sharp fall in farm prices. Minimum Support Price is the price at which government purchases crops from the farmers, whatever may be the price for the crops. The MSP is announced by the Government of India for 25 crops currently at



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As used in the


the beginning of each season viz. Rabi and Kharif. If there is a fall in the prices of the crops, after a bumper harvest, the government purchases at the MSP and this is the reason that the price cannot go below MSP. So this directly help the farmers.

NAIS National Agricultural Insurance Scheme NCIP National Crop Insurance Programme NFA Notified Area Nodal Bank A bank branch entrusted with consolidating and coordinating various

transactions between an agency and the other branches of the bank. Notification Informing implementation of a particular crop insurance scheme in a

particular area by publishing of the information by the relevant State/UT government.

OBIEE Oracle Business Intelligence Enterprise Edition OEM Original Equipment Manufacturer OLPW Online Portal Window OS Operating System OSS Operational Support System PACS A Primary Agricultural Cooperative Societies (PACS) is a basic unit and

smallest co-operative credit institutions in India. It works on the grassroots level (gram panchayat and village level).

PBG Performance Bank Guarantee PCI Payment Card Industry PCI-DSS Payment Card Industry Data Security Standard PMBOK Project Management Body of Knowledge PMFBY Pradhan Mantri Fasal Bima Yojna as notified by Government of India vide its

notification number PO Purchase Order Post-harvest Losses

Losses occurring between harvest and the moment of human consumption. They include on-farm losses. In PMFBY, the coverage is only for losses due to cyclone and/or cyclonic rains.

Premium The specified amount of payment required periodically by an insurer to provide coverage under a given insurance plan for a defined period of time. The premium is paid by the insured party to the insurer, and primarily compensates the insurer for bearing the risk of a payout should the insurance agreement's coverage be required.

Premium register

It is the list showing individual details of insured and subject of insurance

Prevented Sowing/Planting Risk

Prevented Planting coverage is available when a farmer is prevented from planting due to an insured cause of loss. Drought, flood, and excessive rainfall can easily modify or halt a farm operation’s goals for planting, and



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As used in the


prevented planting coverage offers producers insurance for those times when weather conditions do, in fact, prevent the planting of a crop. In summary, a prevented planting payment may be made when a producer is unable to plant an insured crop prior to the final planting date or within the late planting period.

PRINCE2 Projects in Controlled Environment Version 2 Proposal Form

Proposal form is the most important and basic document required for insurance contract between the insured and insurance company. It includes the insured's fundamental information like address, age, name, crop cultivated, land holding etc.

PSTN Public Switched Telephone Network PSU Public Sector Undertaking R&D Research and Development Rabi Agricultural crops sown in winter and harvested in the spring RDBMS Relational Database Management System Reinsurance Reinsurance is a contract under which a company, the reinsurer, agrees to

indemnify an insurance company, the ceding company, against all or part of the primary insurance risks underwritten by the ceding company under one or more insurance contracts.

RFP Request For Proposal RO Regional Office RPO Recovery Point Objective RRB Regional Rural Bank RTO Recovery Time Objective SAN Service Area Network Scale of finance

The amount that may be financed for different crops is fixed at district level by District Level Consultative committee (comprising of DCCB, District Coordinators of different Banks and Agriculture and Horticulture department officials) of respective districts duly taking cost of cultivation and yield of different crops in to consideration every year. All Banks operating in the district adopt the scale of finance approved by DLTC while extending crop loans. This decision may be taken at State level for certain states where there are no DCCBs

SCB Scheduled Commercial Banks Service Charges

Charges paid to financial institutions for distributing Government supported insurance schemes, distinct from brokerage and commission. Rates are fixed and nonnegotiable by either insurance company or Financial intermediary. May be subsidized

SEWA System ERP Within AIC Small Farmer Farmers owning less than 2 Hectares of land, but more than 1 Hectare



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As used in the


SOA Service Oriented Architecture SRS System Requirement Study Subsidy A subsidy is a form of financial aid or support extended to an economic sector

(or institution, business, or individual) generally with the aim of promoting economic and social policy.

Sum Insured The sum insured is the maximum amount insurance company will pay in the event that insured asset is totally destroyed.

Tenant farmers

A person who farms the land of another and pays rent with cash or with a portion of the produce.

Threshold yield

Guaranteed Yield, a yield lower than which triggers claim payout

TOGAF The Open Group Architecture Framework TY Threshold Yield UAT User Acceptance Testing Underwriting

Accept liability and guaranteeing payment in case loss or damage occurs.

UT Union Territory VAT Value Added Tax VTL Virtual Tape Library Wave 1 Modules/ Applications expected to Go Live, including expected interfaces

with other applications and stakeholders within 14 months from issuance of PO

Wave 2 Modules/ Applications expected to Go Live, including expected interfaces with other applications and stakeholders within 20 months from issuance of PO

WBCIS Weather Based Crop Insurance Scheme Weighted Average

An average resulting from the multiplication of each component by a factor reflecting its importance.

Widespread calamities

Calamities which have affect on wide area, such as flood, drought etc.



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1. Introduction

1.1 Introduction of AIC

Agriculture Insurance Company of India Limited (AIC) has been formed under the aegis of the Government of India and promoted by 6 Public Sector Companies as a specialty Crop Insurance provider to the Indian farming community. AIC was incorporated on 20th December, 2002 with an Authorized Share Capital of INR 15 billion and a Paid-up Capital of INR 2 billion. AIC commenced business operations from 1st April, 2003, by taking over Crop Insurance operations from its major Promoter, General Insurance Corporation of India.

Currently, AIC covers 25 million farmers under its various crop insurance schemes, making it by far the largest Crop Insurance Company in the world. Of these, more than 86% belong to the small & marginal category. The major challenge was to reach the remotest farmer in the country and service him at an affordable cost. If every last- mile farmer is to be reached by the Company or vice-versa, the service loading on the premium ticket would become financially crippling to him.

Since our Company is engaged in the service of the farming community of the country, the overwhelming majority of whom are poor, we have modeled our resource pattern in accordance with those economic compulsions. Accordingly, to keep our management costs to the ground, the Company functions with only around 300 employees on the rolls, but insures more than 20 million farmers. We operate out of 17 Regional Offices only, but have to deal with around 150 thousand Bank Branches & Primary Agricultural Co-op. Societies at the grassroots level.

1.2 Vision

• Accelerate the economic momentum of the nation by bringing financial stability to Rural India • Innovate and develop rural oriented and farmer friendly insurance product for all agricultural

and allied risks • Cast a protective net over agricultural and allied activities from natural perils and risks

1.3 Mission

• Agricultural Insurance products to be designed and developed on scientific basis and sound insurances principles to address diverse needs of farmers

• Improve delivery and service of Agricultural Insurance so as to bring the remotest and poorest farmer under its umbrella in economical and effective manner Create widespread awareness about Agriculture Insurance as the principal risk mitigation tool, and thus establish it as an effective bulwark of the rural economy



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1.4 Schedule of Events

General Details RFP Number INFOTECH PROJECT SEWA 2016/CIS/06.07.2016 Department Name AIC-HO InfoTech Department

Mode of RFP Submission

Offline

RFP Type Open Base Currency INR (₹) Consortium Not Allowed Subcontracting Allowed as per RFP terms Document Download Start Date

06th July 2016. The document can be downloaded from AIC’s website http://www.aicofindia.com/

Annexure Purchase Period

07th July 2016 2016 till last date of submission of Bids

Last Date and time for submission of Pre-Bid Queries

Pre-Bid Queries must reach us on or before 13th July 2016 5 PM through E-mail on [email protected]

Pre-bid Meeting 15th July 2016 , Time and Venue will be announced on AIC’s website

Clarifications/ Amendments if any

Will be published on AIC’s website

Last Date and Time for Bid Submission

5th August 2016 till 1 PM

Date and Time for Technical Bid Opening

5th August 2016 from 3 PM onwards

Date and Time and for Product demo by OEM or its authorized representative

The actual date will be communicated to the Bidders who have qualified the eligibility criteria through Email or on AIC website

Date and Time for Technical Presentation by Bidder and client feedback

The actual date will be communicated to the bidders who have qualified the eligibility criteria through Email or on AIC website

Declaration of Shortlisted Bidder’s for Commercial Bid Opening

The list of eligible bidders will be published on AIC website

Date and Time for Commercial Bid Opening

The actual will be published on AIC Website or to eligible Bidders through Email

Declaration of Successful (L1) Bidder

The successful bidder shall be published on AIC website

http://www.aicofindia.com/

mailto:[email protected]



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Issue of Purchase Order Within 3 months from the declaration of Successful(L1) Bidder Bid Validity Period (in Days)

270 days from the date of RFP submission

Documents to be submitted physically

Tender Processing Fee (DD) DD/Bank Guarantee for EMD Other documents supporting Eligibility Criteria, etc. as per RFP document.

Mode of Document Fee Payment

Offline

Mode of EMD Payment Offline Payment Details RFP Fee (Non-refundable)

₹ 20,000/-

EMD Amount ₹ 2,00,00,000/- EMD Payable to & at As per RFP document Performance Bank Guarantee

10% of the Contract Value

Eligibility Criteria As per RFP Document General Terms and Conditions

As per RFP Document

Bid Submission Information

The Bidders must fulfill the Eligibility criteria for being eligible to Bid. The prospective bidders may mail their queries and suggestions for any changes required to be made in the Bid document through Email till date and time for submission of Pre-Bid Queries. The Demand Draft of ₹ 20,000 /- on account of RFP fees must be received at the following address before the date and time of submission of Bid to receive the softcopy of annexures. Contact details of AIC: Deputy General Manager (IT) Information Technology Department Agriculture Insurance Company of India Limited 13th Floor, AMBA DEEP Building, 14, Kasturba Gandhi Marg, New Delhi – 110 001 Ph +91 11 46869800, Fax +91 11 46869815 Email – [email protected]

• AIC reserves the exclusive right to make any amendments / changes to or cancel any of the above actions or any other action related to this RFP.

• If any of the above dates is declared holiday for AIC, the next working date will be considered. AIC reserves the right to change the dates mentioned in the RFP.

mailto:[email protected]



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1.5 SEWA Project

In 2009 AIC embarked upon Enterprise wide transformation through integrated web based IT solution project titled ANNAPOORNA. ANNAPOORNA was developed and catered to all business as well as organizational needs and became AIC’s backbone for sustaining its business as well as internal support system.

Due to advancement in Information Technology as a new IT initiative, AIC is going ahead with new InfoTech Project “SEWA” (System ERP Within AIC). SEWA consists of a bouquet of applications and services which shall be developed/customized/procured on cutting edge technology catering to the varied and agile business needs to AIC and will invigorate AIC’s control over its IT enablement.

1.6 Objective of this RFP

Set of initiatives aimed at supporting AIC’s operations by integrating and optimizing various functions of the organization. As a part of Project AIC wants to

• Deploying of a comprehensive solution which is agile, rich in functionality and future ready

• Automate business processes for aiming to reduce time and effort

• Make an attempt towards increasing the efficiency of underwritting, policy generation, claim processing by introducing more technology interventions than conventionally followed

• Identify solutions that will increase the extent of technology based processing of proposals and claim required as compared to the large extent of manual intervention required to generate policies and claim process at present day situation

• Build checks & controls for the processes through technology to lower risk, manual intervention and improved turn around time.

• Achieve seamless integration between business functions and external stakeholders

• Easy access to the information across all the stakeholders (Farmer/Channel Partners/ Coinsurers/ Government/ Employees of AIC)

• Effectively utilize the available data for critical decision making

• Integrated View of Customers.

• Ensure compliance with regulatory requirements

• Better platform for reporting, and derive MIS Reports on demand basis

1.7 RFP Format

The intent of this RFP is to invite proposals from the Bidders for supplying, designing, developing, procuring, customization, installation, commissioning, testing, data migration, implementing, integration and maintenance of end to end Applications and IT Infrastructure for AIC.

The Request for Proposal (RFP) consists of 3 volumes viz.

1. RFP Volume I: Instruction to Bidders



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Volume I of the RFP provides information regarding General Information, Instruction to Bidders, Selection process and Award of Contract.

2. RFP Volume II: Scope of work

Volume II of the RFP provides information regarding the Scope of Work, Project Management and Governance, Project timelines, Payment Schedule and Service Level Agreement

3. RFP Volume III: Terms and Conditions

Volume III contains the terms & conditions applicable for the proposed assignment.

4. Annexures

Annexure 1 Application form format for obtaining detailed Annexure Documents

Annexure 2 Template for pre bid queries

Annexure 3 Format for submission of Minimum Eligibility Criteria

Annexure 4 Bidder's general Information

Annexure 5 Technical Bid Covering letter

Annexure 6 Bidder's experience- client credentials

Annexure 7 Template for PBG and EMD

Annexure 8(A) Functional Specification for Core

Annexure 8(B) Functional Specification for other applications

Annexure 9 Technical Specification

Annexure 10 Roles and Responsibility for IT support

Annexure 11 Bandwidth Requirements

Annexure 12 Project Plan

Annexure 13 Resource Deployment Plan

Annexure 14 Curriculum Vitae for key personnel

Annexure 15 Format for credentials

Annexure 16 Manufacturing Authorization form

Annexure 17 Conformity of Hardcopy

Annexure 18 No Deviation



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Annexure 19 Source Code and IPR

Annexure 20 Application Sizing

Annexure 21 Authorization letter for Bid opening

Annexure 22 Format for submission of the commercial Bid

Annexure 23 Bill of Material

Annexure 24 Growth Projections

Annexure 25 Subcontracting Details

Annexure 26 Co-hosting Details

Annexure 27 Current Application Landscape

Annexure 28 Infrastructure Landscape

Annexure 29 Illustrative list of Reports

Annexure 30 IT Asset list

Annexure 31 Operational Guidelines for PMFBY

Annexure 32 Compliance Statement for Reverse Auction

Annexure 33 Undertaking for CMMI



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2 Instruction to Bidders

2.1 Two Bid System

The RFP shall be in two parts – ELIGIBILITY & TECHNICAL BID and COMMERCIAL BID. Both the Bids must be submitted together in a single envelop (A) super-scribing “INFOTECH PROJECT SEWA 2016/CIS/06.07.2016” , RFP for Core Insurance Solution & associated Business applications”, but in separate sealed covers within, giving full particulars, addressed to Deputy General Manager (IT) and duly super scribed as follows:

• Envelope B : " RFP for Core Insurance Solution & associated Business applications – ELIGIBILITY & TECHNICAL BID”

• Envelope C: "RFP for Core Insurance Solution & associated Business applications – COMMERCIAL BID”

The Bidders will be required to submit following documents in two separate envelopes. Two sealed envelopes containing hard copies of Eligibility Bid, Technical Bid and Commercial Bid along with Soft copies should be submitted in the following manner:

2.1.1 Envelope B – ELIGIBILITY & TECHNICAL BID The envelope B – Eligibility & Technical Bid should consist of 2 envelopes, details of each of the component of Eligibility & Technical Bid is provided below:

2.1.1.1 Envelope B1: EMD: A separate sealed envelope should be prepared for EMD should be marked as “Earnest money deposit for RFP No: INFOTECH PROJECT SEWA 2016/CIS/06.07.2016”

2.1.1.2 Envelope B2: ELIGIBILITY & TECHNICAL BID: Each hard copy of eligibility bid and technical bid bound and placed in sealed envelope along with 1 compact disk (CD) containing the soft copy of eligibility bid and technical bid. Super-scribed as “Eligibility Bid and Technical Bid for RFP No: InfoTech Project Sewa 2016/CIS/06.07.2016”

The Technical Bid should be complete in all respects and contain all information asked for, except prices. The Technical Bid should be complete to indicate that all products and services asked for are quoted and should give all required information.

The envelope should also include the CD containing the soft copy of the Eligibility Bid and Technical bid with annexure and appendices. However, it should not contain price related information, failing which the bid will be rejected outright.

Bidder to provide response for compliance to Functional Requirements Specification, Technical Requirement Specification, Role and responsibility for IT support and Bill of Material in soft copy in digitally signed MS excel format ONLY and in the same CD.

AIC at its sole discretion may reject the bid with technical deviations/variance. All relevant product information such as relevant information, technical specifications sheet etc. should be submitted along with the offer. Failure to submit this information along with the offer could result in disqualification of the Bid. AIC, at its discretion, may not evaluate a Technical Bid in case of non-submission or partial



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submission of technical details.

It is mandatory to provide the technical details in the exact format of Bidder’s information as given in Annexure 4: Bidder’s general Information. The offer may not be evaluated by AIC in case of non-adherence to the format or non-submission/ partial submission of technical details per the format given in the RFP.

Soft copy of the response to the Eligibility & Technical Bids should also be provided in MS Word and Excel Formats. In case of any discrepancies between the hardcopy and softcopy AIC will use the hardcopy submitted by the Bidder for the evaluation. THE TECHNICAL BID SHOULD NOT CONTAIN COMMERCIALS AND COMMERCIALS ARE TO BE ENCLOSED ONLY IN COMMERCIAL BID COVER. A masked copy of Commercial Bid should be a part of Technical Bid.

The two envelopes (B1 EMD and B2 ELIGIBILITY & TECHNICAL BID) should be placed in a single sealed envelope super- scribed: “Envelope B: "RFP for Core Insurance Solution & associated Business applications – ELIGIBILITY & TECHNICAL BID””.

2.1.2 Envelope C – COMMERCIAL BID Single spirally bound hard copies of Commercial Bid in the format given in this RFP

Commercial Bid should be a complete document, bound as a volume and placed in separate sealed envelopes super-scribed as “RFP for Core Insurance Solution & associated Business applications – COMMERCIAL BID”

The Commercial Bid should be submitted in hard copy and soft copy as per commercial formats. The Bill of material (in excel format) should be digitally signed and should be without any conditions. In case there is a discrepancy between hardcopy and softcopy of the Commercial Bid, hardcopy Commercial Bid shall prevail.

1. Envelopes A, B and C should have the following inscriptions:

o Top left corner: Contents o Top right corner: Bid Reference Number and Due Date o Centre: Address of AIC as stated below o Bottom left corner: Name, address, contact number and e-mail ID of bidder

Bids duly sealed should be submitted at:


Agriculture Insurance Company of India Limited

13th Floor, AMBDADEEP Building,


New Delhi – 110 001

On or before the last Date and Time for Bid submission. Any other mode of submission, e.g. by fax, e-mail etc. will not be accepted.



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Note:

1 The Bid shall be typed in English and signed by the Bidder or a person duly authorized to bind the Bidder to the Contract. The person(s) signing the Bids shall initial all pages of the Bids.

2 All envelopes should be securely sealed and stamped.

3 The documentary evidence asked in respect of the eligibility criteria would be essential. Bids not accompanied by documentary evidence may be subject to rejection. Clarification/ Additional documents, if any, sought by AIC from the Bidder has to be submitted within the stipulated time. Otherwise, Bid will be rejected and no further correspondence in the matter will be entertained by AIC.

4 Bidders are permitted to submit only one Technical Bid and relevant Commercial Bid. More than one Technical and Commercial Bid by the same organization should not be submitted.

5 All Schedules, Formats and Annexures should be stamped and signed by an authorized official of the bidder’s company.

6 The Bidder is expected to examine all instructions, forms, terms and conditions and technical specifications in the bidding documents. Failure to furnish all information required by the bidding documents or submission of a Bid not substantially responsive to the bidding documents in every respect will be at the Bidder’s risk and may result in rejection of the Bid.

7 No rows or columns of the tender should be left blank. Offers with insufficient information are liable to rejection.

2.2 Submission of Bids

AIC expects the Bidders to carefully examine all instructions, terms and conditions mentioned in this RFP document before submitting its unconditional compliance as part of the RFP. Failure to furnish all information required or submission of an RFP not substantially responsive to the RFP in every respect will be at the bidder’s risk and may result in the rejection of its response.

Bids duly sealed should be submitted at:






On or before the last Date and Time for bid submission. Any other mode of submission, e.g. by fax, e-mail etc. will not be accepted.



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2.3 Section wise format of response of RFP

S.no Bid Contents I Minimum Eligibility Bid

1. General Information about Bidder as prescribed in Annexure-04 2. Response to Minimum Eligibility Criteria as per format prescribed in Annexure-

03 3. Supporting Documents with respect to Annexure 03 4. DDs/Instruments towards Bid price 5. Bank guarantee towards EMD as per format prescribed in Annexure-07 6. Client Credentials as per annexure 06 7. Format of credentials as per annexure 15 8. Undertaking for CMMI (if Applicable) as per format given in Annexure 33

II Technical Bid 1. Response to Technical Bid Covering letter as per format prescribed in Annexure-

05 2. General Information about Bidder as prescribed in Annexure-04 3. Client Credentials as per annexure 06 4. Format of credentials as per annexure 15 5. Proposed Solution, IT architecture and Approach & Methodology 6. Resource Planning, Project Governance & Project Team 7. Letter of Conformity of Hard copy as per format prescribed in Annexure-17 8. Statement of Deviation as per format prescribed in Annexure-18 9. CV’s of Resources as per format prescribed in Annexure-14 10. Photocopy of Masked bill of material in Annexure- 23 11. Source code and IPR in Annexure 19 12. Response to FRS prescribed in Annexure 08(A) and 8(B) 13. Response to TRS prescribed in Annexure 09 14. Response to Roles and Responsibility prescribed in Annexure 10 15. Manufacturers'/Producers’ Authorization Form as per format in Annexure 16 16. Project plan as per format in Annexure 12 17. Resource Deployment Plan as per format in Annexure 13 18. Bandwidth Requirements as per format in Annexure 11 19. Application Sizing as per format in Annexure 20

III Commercial Bid 1 Format for submission of Commercial Bid Letter as per Annexure 22 2 Response to Commercial Bid as per format prescribed in Annexure 23 3 Compliance Statement for Reverse Auction prescribed in Annexure 32



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2.4 Late Bids

Any bid received after the due date and time for receipts of Bids as prescribed in this RFP or notified otherwise will be rejected and returned unopened to the bidder.

2.5 Proposal Modification

No additions or changes to any Bidder's proposal will be allowed after the deadline for Bidders to submit their proposals, unless such modification is specifically requested by AIC.

2.6 Result Notification

All Bidders will be communicated of any decision made with respect to their RFP response. AIC will not be obliged to provide reasons for acceptance/rejection of any response.

2.7 Address for Communication

Point of Contact:

Deputy General Manager (IT)

Address:






Email Id:

[email protected]

[email protected]

[email protected]

[email protected]

2.8 No commitment to accept lowest or any Bid

AIC shall be under no obligation to accept the lowest or any other offer received in response to this RFP and shall be entitled to reject any or all offers including those received late or incomplete. AIC reserves the right to make changes in the terms and conditions. AIC will be under no obligation to have discussions with any Bidder, and/or entertain any representation.

2.9 Correction of Errors

Bidders are advised to exercise greatest care in entering the pricing figures. No corrigenda or requests for prices to be corrected will be entertained after the Bids are opened. If there are any corrections in the Bid document, the authorized signatory should initial them all, failing which the figures for such item shall not be considered. Discrepancies in Bids will be corrected as follows:



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2.9.1. Where there is a discrepancy between the amounts in figures and in words, the amount in words shall prevail

2.9.2. If there is a discrepancy between percentage and amount, the amount calculated as per the stipulated percentage basis shall prevail.

2.9.3. Where there is a discrepancy between the unit rate and the line item total resulting from multiplying the unit rate by the quantity, the unit rate will govern unless, in the opinion of AIC, there is an obvious error such as rounding offer, misplacement of a decimal point etc. in which case the line item total will prevail

2.9.4. Where there is a discrepancy between the amount mentioned in the Bid and the line item total present in the schedule of prices, the amount obtained on totalling the line items in the Bill of Materials will prevail

2.9.5. Where there is a discrepancy in the softcopy and hardcopy Bid then, hardcopy details shall prevail.

2.9.6. In case the bidder does not accept the correction of the errors as stated above, the Bid shall be rejected.

2.9.7. The amount stated in the evaluation sheet adjusted in accordance with the above procedure, shall be considered as binding, unless it causes the overall price to rise, in which case the Bid price shall prevail

2.9.8. At the sole discretion and determination of AIC, AIC may add any other relevant criteria for evaluating the proposals received in response to this RFP

2.9.9. Based on AIC’s requirements as listed in this RFP, the Bidder should identify and offer the best-suited solution / bill of material for the product that would meet AIC’s requirements and quote for the same.

2.10 Non-Transferable RFP

This RFP document is not transferable

2.11 Soft Copy of RFP Document

The soft copy of the RFP document (Volume 1, Volume 2 and Volume 3) are made available on AIC’s website. The Bidders interested to participate in the RFP, are required to purchase the softcopy of Annexures from AIC’s IT Department, Head office by submitting duly signed Annexure 1- Application form format. Along with this format the Bidder is required to pay the non-refundable fee of INR 20,000/- demand draft in favour of Agriculture Insurance Company of India Limited payable at New Delhi.

2.12 Bid validity period

The offer should hold good for a period of 270 days from the last date of Bid submission.



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2.13 Addenda

2.13.1 AIC may issue an Addendum from time to time.

2.13.2 An Addendum may be issued to clarify the RFP or to effect modifications to the RFP. Each Addendum will be published on the AIC website and will form part of this RFP.

2.13.3 To the extent there is any inconsistency between an Addendum and this RFP, the Addendum will prevail and if between two or more Addenda, the last issued Addendum will prevail.

2.14 Pre Bid meeting

For clarification of doubts of the Bidders on issues related to this RFP, AIC intends to hold Pre-Bid Meeting as per schedule in the RFP.

For any clarification with respect to this RFP, the Bidder may send an email to [email protected]. The format to be used for seeking clarification is mentioned in Annexure 2- Pre-Bid Query Format. It may be noted that all queries, clarifications, questions etc., relating to this RFP, technical or otherwise, must be in writing only and should be sent to the designated Email ID.

It may be noted that no queries of any Bidder shall be entertained after the last date for submission of queries via Email. Only two authorized representatives of the Bidder’s organization will be allowed to attend the meeting. AIC may or may not respond to all the queries of the bidder.

2.15 Rejection of Bids

AIC reserves the right to reject any or all the bids or scrap the bidding process at any stage without assigning any reason. The Earnest Money Deposits in such event will be returned by AIC. However, the RFP document fee will not be refunded.

2.16 Amendment to Contract

No variation in or modification of the conditions of the contract shall be made except by written amendment signed by the parties.

2.17 Correspondence and Notices

Any correspondence or notice from one party to another under the terms of the contract shall be served by Fax or by hand and confirmed in writing to the party’s address. A notice shall be effective from the date when delivered.

2.18 Sub-Contracting

Bidder' is defined as the leader responding to this RFP. The Bidder will be the single point of contact/reference for AIC



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2.18.1 The Bidder may partner with another Service Provider as a subcontractor to extend selected services. Yet, the Bidder must ensure compliance for the below requirements.

2.18.2 AIC will enter into agreement with the selected Bidder only. However, the Bidder as well as the other sub-contracting organization must confirm to AIC that they are willing to enter into back to back agreement that is in conformity with the deliverables and other service/uptime commitments the Bidder makes to AIC under the contract to be entered into.

2.18.3 No additional cost will be incurred by AIC on account of sub-contract, if any.

2.18.4 The Bidder shall be responsible for payment of all dues and contributions, as applicable including any statutory requirement and compliance.

2.18.5 The Bidder shall be solely responsible for performance of all obligations under the RFP irrespective of the failure or inability of the subcontractor chosen by the Bidder to perform its obligations.

S.No Scope of Work which can be subcontracted

1 Volume II – Section 2.3.1.1.2.1 Digitization of Record & Documents

2 Volume II- Section 2.3.4.2 g) End user IT Peripherals Maintenance

3 Volume II- 2.3.4.21 Quality Architecture Assessment

The Bidder is not allowed to subcontract any other work relating to the Services except for the services stated in this section. The bidder will be the single point responsible for complete delivery.

2.19 Selection Process for bidder

2.19.1 Opening of Bids

Bids received within the prescribed closing date and time will be opened in presence of Bidders’ representatives who choose to attend the opening of the Bids on the specified date and time as mentioned earlier in the RFP document. The Bidder’s representatives present shall sign a register of attendance and they should be authorized by their respective companies to do so. A copy of the authorization letter should be brought for AIC to verify.

The Bidders’ names, bid modifications or withdrawals, bid prices, discounts, and the presence or absence of the requisite Bid Security and such other details as AIC, at its discretion, may consider appropriate, will be announced at the Commercial Bid opening.

AIC reserves the right to take the services of any one or more external agencies for evaluation of the proposal submitted by the Bidder. However, the final decisive parameters would be at the sole discretion of AIC and AIC is not liable to disclose either the criteria or the evaluation report/reasoning to the Bidder(s).



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2.19.2 Preliminary Examination of Bids AIC will scrutinize the offers to determine their completeness (including signatures from the relevant personnel), errors, omissions in the Technical & Commercial offers of respective Bidders. AIC plans to, at its sole discretion, waive any minor non-conformity or any minor deficiency in an offer. AIC reserves the right for such waivers and AIC’s decision in the matter will be final.

2.19.3 Clarification on Bids During the Bid evaluation, AIC may, at its discretion, ask the Bidders for clarifications with respect to their Bids. The request for clarification and the response shall be in writing. AIC has the right to disqualify the Bidder(s) whose clarifications are found not suitable for the requirement according to the scope of the work.

2.20 Evaluation Criteria

2.20.1 Objective of the Evaluation Process

The objective of adopting this evaluation methodology is to facilitate the selection of eligible Bidders who propose the most suitable business-technology solution and service fitment that appropriately meets the requirements of AIC.

The evaluation will be a three-phase process:

• Phase 1 – Eligibility Criteria Evaluation

• Phase 2 – Technical Proposal Evaluation

• Phase 3 – Commercial Bid Evaluation

AIC will use scoring mechanism defined in the RFP to score each of the RFP responses with appropriate apportionment of scores.

The commercial bid of only those bidders shall be opened who have been technically qualified on the basis of the technical proposal.

AIC will select the lowest commercial bid through reverse auction. In the reverse auction, technically qualified bidders as per technical evaluation process will participate in Reverse Auction process. AIC will notify the auction details, business rules, date & time of reverse auction, to the technically qualified bidders.



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2.20.2 Evaluation Process

Initially only the Technical Bids including Eligibility bid will be opened and evaluated. The eligible Bids will be evaluated and Bidders qualifying the Eligibility criteria will be considered for Technical Bid evaluation.

Thereafter, the Technical Bids will be evaluated and a technical score would be arrived at.

In second stage, only those bidders, who have qualified in the Technical evaluation, shall be invited for Commercial Bid opening. The evaluation methodology is as under:

2.20.2.1 Eligibility Criteria

Only those bidders who fulfil the following criteria are eligible to respond to the RFP. Offers received from the bidders who do not fulfil all or any of the following eligibility criteria are liable to be rejected.

Note: i. Bidders need to ensure compliance to all the eligibility criteria points.

ii. Purchase orders without relevant organization confirmation through a credential letter will not be considered as credentials.

iii. BFSI - Banking, Financial Services and Insurance organizations including regulatory authorities in India.

iv. While submitting the bid, the Bidder is required to comply with inter alia the following CVC guidelines detailed in Circular No. 03/01/12 (No.12-02-6 CTE/SPI (I) 2 / 161730 dated 13.01.2012): ‘Commission has decided that in all cases of procurement, the following guidelines may be followed:

a. In a RFP, either the Indian agent on behalf of the Principal/OEM or Principal/OEM itself can bid but both cannot bid simultaneously for the same item/product in the same RFP. The reference of 'item/product' in the CVC guidelines refer to ‘the final solution that bidders will deliver to the customer’.

b. If an agent submits bid on behalf of the Principal/OEM, the same agent shall not submit a bid on behalf of another Principal/OEM in the same RFP for the same item/product.’

c. The decision of AIC shall be final and binding in this regard. Deviations will be grounds for disqualification.

S.No Minimum Eligibility required Supporting documents

1

Bidder should be a company incorporated in India under the Companies Act, 1956/LLP registered under LLP Act 2008 and subsequent amendments thereto.

Copy of Certificate of Incorporation

2 Should have been operating for the last five years as on the date of this RFP. Copy of Certificate of Incorporation



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3

The Bidder should have a minimum turnover of Rs. 100 crores per annum during last three financial years in India (FY 2012-13, 2013-14, 2014-15)

Audited financial statements for the last three financial years. OR Certificate from the Statutory Auditor OR Certificate from Bidder's Chartered Accountant.

4

The Bidder should be a profit making entity with respect to operations in India in at least two of the three years preceding the last financial year.

Audited Financial statements for the financial years (FY 2012-13, 2013-14, 2014-15) OR Certificate from the Statutory Auditor OR Certificate from Bidder's Chartered Accountant.

5 The Bidder should have a net worth of Rs.100 crores in the last two financial years in India

Net worth is to be calculated as follows: Capital Funds (Paid up equity capital + Paid up preference shares + Free reserves) – (Accumulated balance of loss + Balance of deferred revenue expenditure + Other intangible assets). Audited Financial statements for the financial years 2012-13, 2013-14, 2014-15 OR Certificate from the Statutory Auditor OR Certificate from Bidder's Chartered Accountant.

6 The bidder should not have been blacklisted by PSU / Govt. of India.

Self-certificate letter undertaking to this effect on company's letter head signed by company’s authorized signatory.



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7 The Bidder should have CMMi level 5 or above certification valid at the time of submission of bid.

Copy of CMMi Level 5 or above certificate Or The Prime Bidder or any of its group entity should possess a valid certification as on the date of the bid submission, for CMMi Level 3. In this case, bidder shall provide an undertaking as per Annexure 33 that bidder entity shall apply for CMMi Level 5 in near future.

Application Management and Implementation to be met by the Bidder

8

The Bidder should have had experience of at least ONE project as System Integrator (including at least - application development and operations,) in a PSU/ Government organization in BFSI sector India with total contract value exceeding INR 50 crores.

Relevant Client Credential letters AND Purchase Order or Contract or Letter of Engagement or Work Order

9

The Bidder should have had experience of designing, implementing and managing ANY Insurance Solution. Credentials for Insurance Companies: At least one (1) such project of value more than INR 50 Cr At least two (2) such projects each of value more than INR 25 Cr each for the projects cited, the IT infrastructure should have been deployed and the project should be successfully operational (after project Go-Live) for at least one year as on date of submission of bid.


10

Should have had experience in application management comprising of database management, Enterprise Management Solution, system administration, interfaces and delivery channels in One BFSI organization in India.


11

Should have had experience in managing at least a 6-seater helpdesk for any Insurance solution for at least ONE Insurance Company in India.




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12

Should have had experience in managing at least a 10-seater helpdesk for the Core solution across hardware and IT infrastructure support for at least ONE BFSI organization in India.


Solution Criteria to be met by the Bidder/ OEM

Electronic Operations Manual & Compliance assurance system to be met by the Bidder or OEM

13

The proposed Electronic Operations Manual & Compliance system should be live in at least one BFSI organization in India.


Data Archival to be met by the Bidder or OEM

14

The proposed centralized Data Archival solution should be live for more than one year in at least two BFSI organization in India having a minimum of 300 branches each


Data leakage/loss prevention application to be met by the Bidder or OEM

15 The proposed Data leakage/loss prevention application should be live in at least one BFSI organization in India.


Database Activity Monitoring application to be met by the Bidder or OEM

16 The proposed Database Activity Monitoring application should be live in at least one BFSI organization in India


Application Change (Access) control solution to be met by the Bidder or OEM

17

The proposed Application Change control solution should be live in at least one BFSI organization in India. Note: Bidders need to provide tools / solutions to meet the functional /technical requirements of 'Automated Business Application Monitoring’ mentioned along with Application Change Control in the RFP.


Network and Application security user control platform to be met by Bidder or OEM



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18

The proposed Network and Application security user control platform should be live in at least one BFSI organization in India.


Document management solution to be met by Bidder or OEM

19 The proposed Document Management Solution should be live in at least two BFSI organizations in India


Helpdesk Management application to be met by the Bidder or OEM

20 The proposed Helpdesk application should be live in at least one BFSI organization in India


Enterprise Management System (EMS) application to be met by the Bidder or OEM

21

The proposed Enterprise Management System application should be live in at least TWO BFSI Organization in India having more than 300 branches/offices.


Disk Based Backup Solution application to be met by the Bidder or OEM

22 The proposed disk based backup solution should be live in at least TWO BFSI organizations in India.


Version Control Solution Bidder or OEM

23 The proposed version control solution should be live in at least one BFSI organization in India.


WAN Optimization solution Bidder or OEM

24 The proposed WAN optimization solution should be live in at least one BFSI organization in India or Globally.


Policy driven end user solution Bidder or OEM

25 The proposed Policy Driven End user protection solution should be live in ONE BFSI organization in India.




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IT DRM application to be met by Bidder or OEM

26 The proposed solution have been live in at least TWO BFSI in India having more than 300 branches/offices.


Application Performance Management & Quality Architecture Assessment

27

The proposed Application Performance Monitoring Solution should be Live in at-least 2 BFSI organizations in India. Out of the 2 BFSI organizationat-least one organization should have more than 300 branches/ offices


28

The Proposed APM Solution should be monitoring 1000+ transactions per seconds (on peak) in atleast 2 BFSI organizations in India


Application Performance Management & Quality Architecture Assessment

29

The proposed L1 (Monitoring) and L2 (Analysis & Remediation) support for the proposed APM tools/services should be provided by an experienced independent third (3rd) party which has the experience of providing the APM L1 & L2 support with 1000+ Transactions per seconds in at-least TWO BFSI organizations in India out of which at-least one BFSI organization should have more than 300 branches/ offices.


30

The proposed Performance Management Services should be provided by an independent third party which has experience of providing similar services in at-least 1 BFSI organization in India with more than 300 branches


Note: a. The branches being considered in the criteria should be per organization and not cumulative

across organizations. b. BFSI - Banking, Financial Services and Insurance organizations including regulatory

authorities. c. Bidders need to ensure compliance to all the eligibility criteria points.



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d. Purchase orders without relevant organization confirmation through a credential letter will not be considered as credentials.

e. Proposed application implementation experience need not be in the current product version proposed.

f. In case of corporate restructuring of a company documentary evidence prior to such restructuring should be furnished, then documentary proofs of earlier entity shall be considered for eligibility criteria evaluation.

Service providers who meet all these criteria would qualify for the second stage of evaluation. The service provider would also need to provide supporting documents for eligibility proof. All the credentials of the service provider necessarily need to be relevant to the Indian market. The decision of AIC shall be final and binding at all stages of evaluation stages.

2.20.2.2 Technical Evaluation Process

The Bidders meeting the eligibility criteria will be shortlisted for the Phase 2 – Technical Proposal Evaluation.

This evaluation will be carried out on a total score of 1000 on the basis of the following evaluation parameters defined in this section.

The evaluation methodology is further broken down into sub areas as under.

# Technical Evaluation Criteria Max Weight

Maximum Marks

Minimum Passing %

Minimum Passing Marks

1 Functional Requirement Specifications (FRS)

1.1 a) Core application 20% 120 90% 108 1.2 b) Other Business application 80 80% 64

2 Technical Requirement Specifications (TRS)

15% 150 90% 135

3 Proposed Solution, IT architecture and Approach & Methodology

15% 150 80% 120

4 Bidders Past Experience 20% 200 70% 140 5 Resource Planning, Project

Governance & Project Team 15% 150 90% 135

6 Technical Presentation on proposed solution by the Bidder

10% 100 70% 70

7 Product Demo 5% 50 70% 35 Total - Technical Evaluation Scoring 100% 1000 807

Any critical noncompliance/deviations may lead to disqualification of the Bidder. The scores will be evaluated taking as a whole number.

Bidders achieving the minimum passing mark for ALL of the individual evaluation activities from Sr. No. 1 to 7 will be considered eligible for Commercial evaluation process.



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AIC at its discretion may reject the proposal of the Bidder, without giving any reason whatsoever, if in case the submission/responses received from the Bidder were found to be unsatisfactory.

The details for each of the seven scoring heads are stated in the section below. The minimum and maximum marks will be based on the table displayed above.

The detailed technical evaluation methodology is given below:

i. Functional Requirement Specifications (FRS)

The Bidder needs to cover the entire functional requirements of AIC given in Annexure 08– Functional Requirements Specification. Reponses received in Annexure 08 – Functional Requirements Specification would be used for evaluating the Bidder on the functionality being proposed and binding to the Bidder. The Functional Score for each area in Annexure-08 would be worked out as follows:

The Bidder is expected to provide a self-score in the “Bidder Score” column for each requirement requested for, as per the following table:

For Bespoke Solution (as defined in Scope of Work in Volume 2 Section 2)

Bidder’s Response Score

Standard requirement, and shall be ready prior to UAT. 2

Functionality shall be available before Go live 1

Complex requirement and will be available as a workaround before the beginning

of Go live 0

For COTS solution, bidder shall indicate the availability of each requirement as fully compliant (F), Customization(C) and Requirement to be provided within 4 months from Go-live.

Marks will be awarded as per the table below for COTS solutions:

Bidder’s Response Score

Is readily available as requested - Fully Compliant (F) 2

Is available with customization - Customization (C) prior to UAT 1

Requirement can be provided within 4 months from Go Live of the Application

(W)

0

Where,

• Fully Compliant (F): The system that shall be delivered currently supports this function either in native form or through existing parameterization without further enhancement or the use of either programming or user tools, i.e. included in the base package.

• Customization (C): The function is not available in the product and it will require customization by the bidder prior to the User Acceptance Test date as agreed upon with AIC.



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Delayed Deployment (W): Requirement shall be provided within four months from the date of Go Live of the Application Please note: Any noncompliance to mandatory requirements could lead to disqualification of the bid at sole discretion of AIC. AIC may at its sole discretion ask any/ all the bidders to justify delayed deployment (W) response to any of the defined requirements. Any unreasonable noncompliance/deviations to functional requirements which defeats the purpose of this initiative may lead to disqualification of the bid at sole discretion of AIC.

In ideal scenario, AIC would expect the Bidder to propose solutions which would have all line items with Bidder score as “2”.

Hence, accordingly aggregated Bidder score will be calculated proportionately.

Bidder will be evaluated on each of the areas given below:

Annexure 8 (A) - FRS Core Insurance Solution

Application Name Maximum Marks

Core Insurance Application including: Sub Modules Weightage

Product Configurator 5%

Master Management 10%

Underwriting 15%

Grievance Redressal 5%

Insurance Accounting 10%

Claims Management 15%

Marketing 5%

Re-Insurance Management 10%

Termsheets & Pricing 15%

R&D 5%

SMS 5%

Note: Including relevant reports and mobile accessibility to employees.

120

Total 120

Annexure 8 (B) - Other Solutions



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Application Name Maximum Marks

Document Management and Workflow Solution 12 Farmer Portal 8 Field Investigator Portal 16 Channel Partner Portal 8 Mobile Application 16 Accounts Receivable 4 Budgeting 4 Company website 4 Intranet Portal & KMS 8 Total 80

ii. Technical Requirement Specifications

The compliance mentioned by Bidder‘s in the Annexure 09 - Technical Specifications will be analyzed and scored based on the RFP requirements vis-à-vis Solution offered. Point to point conformity of the solution offered to the technical requirements provided in the requirements.

It is the sole discretion of AIC to disqualify a Bidder if that Bidder is unable to comply with the requirement set in this document that is critical for AIC

Bidder response

Compliance to technical requirement

Marks Assigned for Response

Yes 2 No 0

The entire Bid could be considered as non-responsive & will be liable for rejection, at the sole discretion of AIC, in case:

• The Bidder does not respond to any of the technical requirement • The Bidder chooses any option other than that mentioned

iii. Proposed Solution, IT architecture and Approach & Methodology

The evaluation of the Bidder’s Technical Solution offering Proposals will be done on the basis of adherence to the solution design requirements/principles and requirements of the RFP vis-à-vis products offered analysis in relation to:

• Completeness of the Technical Bid in all respects and availability of all information/details asked for in the RFP.

• The compliance mentioned by the Bidder to the application architecture requirements is high availability, scalability, services and products. It is the sole discretion of AIC to disqualify a Bidder if that Bidder is unable to comply with the requirement set in this document.



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• Point to point conformity of the equipment offered to the technical requirements provided in the Technical and Functional Requirements.

Major non-compliances could lead to disqualification of the Bidders.

The weightage would be given as follows:

# Criteria Criteria Details Marks

Allotted

1.

Solution Architecture: Application, Data, Integration, Security, Data Migration

Solution Architecture including Application, Integration Architecture & Deployment Architecture

The Bidder would be evaluated based on the following logical blocks Functional architecture, Application architecture, Integration architecture & Infrastructure deployment architecture proposed and presentation covering at minimum the below key aspects:

a) Modularity of the system to develop new products b) Ease of report generation c) Agility to handle future load by adding additional compute

and no constraints on the application d) Suitability of Tools & Technologies proposed e) Architecture Principles and Methodologies adopted f) Approach to develop and manage the API based system g) Approach for interfacing h) Approach to Data Migration i) Security Features encompassing:

• Access & Identity Management • Application Security • Database security including ensuring non repudiation of

data and reconstruction of truth • Solution to ensure fool proof security to the system from

various threats including hacking attempts, internal threats, etc.

• Security of payment gateways j) Data Migration approach to ensure data integrity within the

target system

70

2.

Understanding of Business & Scope of work and all aspect of the Project

Demonstrated level of understanding of AIC business, the project purpose and scope. 20

3. Approach for Implementation

Approach for Implementation and Bidder's plan for performing the required services as detailed in scope of work in the RFP 20



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# Criteria Criteria Details Marks

Allotted

4. Proposed Project Governance Proposed Project Governance Structure 15

5.

Integrating with Public Sector General Insurance companies, Channel partners Other stakeholders as mentioned in the RFP

Approach for Integrating with Public Sector General Insurance companies, Channel partners, Other stakeholders as mentioned in the RFP

15

6. SLA compliance Approach for ensuring SLA compliance and also the approach for improvements in SLA on a continuous basis. 10

Total 150

iv. Bidders Past Experience

Each Bidder having credentials as herein will get marks as stated in the table.

The Bidder will be required to provide Documentary Evidence in conformity with the stipulated experience requirements. Hence, the Bidder shall need to furnish:

Copy of work order + Completion Certificates from the client;

OR

Work Order + Self Certificate of Completion (Certified by CS/independent auditor of the Bidding entity);

OR

Work Order + Phase Completion Certificate from one of the Directors of the Bidding entity/client certificate

OR

Work Order + Relevant credential letter

The Bidder should provide the details of the past experience as per the table below:



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# Citation area Citation Detail Marks Allotted

1. Bespoke development

Bidder should have successfully implemented Bespoke development for automation of Core business processes for at least 1 organization with more than 400 users, out of which at least one implementation should be preferably in India.

60 Bidder shall submit proof of successful Go Live of implementation. Bidder shall be scored as: - 3 citations (atleast 1 should be successfully implemented) = 60, - 2 citations (atleast 1 should be successfully implemented) = 40, - 1 citation (successfully implemented) = 20

2. Portal development

Bidder should have successfully implemented Portal with more than two lakhs user base in India for at least three organizations. Thus, each organization should have 2 lakh or more user base.

30

Bidder shall submit proof of successful completion of implementation Bidder shall be scored as: - 3 citations (atleast 1 should be successfully completed) = 30, - 2 citations (atleast 1 should be successfully completed) = 20, - 1 citation (successfully completed) = 10.

3. Business Intelligence

Bidder should have successfully implemented projects in Analytics or Data warehouse domaindomain for at least 1 BFSI organizations in India.

20

Bidder shall submit proof of successful completion of implementation Bidder shall be scored as: - 3 citations (atleast 1 should be successfully completed) = 20, - 2 citations (atleast 1 should be successfully completed) = 15, - 1 citation (successfully completed) = 10

4.

Document Management Solution with Workflow capabilities

Bidder/ OEM should have successfully implemented the Document Management Solution in India for at least 1 BFSI organizations.

30 Bidder shall submit proof of successful completion of implementation Bidder shall be scored as:



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# Citation area Citation Detail Marks Allotted

- 3 citations (atleast 1 should be successfully completed) = 30, - 2 citations (atleast 1 should be successfully completed) = 20, - 1 citation (successfully completed) = 10.

5. Mobile Application

Bidder/ OEM should have successfully implemented the Mobile Application in India for at least 1 BFSI organizations.

20

Bidder shall submit proof of successful completion of implementation Bidder shall be scored as: - 3 citations (atleast 1 should be successfully completed) = 20, - 2 citations (atleast 1 should be successfully completed) = 15, - 1 citation (successfully completed) = 10.

6. End – to – end solution implementation

The Bidder shall get 40 marks for providing single completed project citation covering implementation of at least 6 (Mandatorily including Core solution) of the following:

40

1. Core Solution 2. Channel Partner Portal 3. Customer Portal 4. Intranet portal 5. Enterprise Resource Planning – including

finance & accounts 6. Document Management System 7. Business Intelligence tool 8. Mobile application

The Bidder shall get 40 marks for providing 2 (two) citations jointly covering implementation of at least 6 of the above (Mandatorily including Core solution in one of the citations). Atleast 1 citation to be of a completed project. The Bidder shall get 30 marks for providing 3 (three) citations jointly covering implementation of all of the above. Atleast 1 citation to be of a completed project.

TOTAL – Bidder’s past experience 200

Note:

Each Bidder having credentials as herein will get marks as stated in the above table.



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The Bidder will be required to provide Documentary Evidence in conformity with the stipulated experience requirements. Hence, the Bidder shall need to furnish:

Copy of work order + Completion/ In-progress Certificates from the client

In case of corporate restructuring of a company, certificate of incorporation, audited financial statements and credentials prior to such restructuring could be furnished

The Bidder should provide the details of the past experience as per the table below:

Sr. No.

Client’s name

Client vertical

Scope of Work

Proposed solution

Client contact details along with contact person name, designation, phone no & email id

Remarks Supporting document attached (Yes/No)

v. Resource Planning, Project Governance & Project Team

The Bidder’s team would be evaluated for Resource Deployment Plan as per Annexure 13 and the key personnel would be evaluated on the following parameters:

Qualification & Certification

Total experience

Number of similar assignments handled

It is critical that the Bidder proposes qualified, experienced resources to ensure a high standard of implementation and ensure the SEWA Project is a success. For a project of such a large scale and complexity, it is imperative that the Bidder should deploy best of class professionals to ensure successful execution of this project. The Bidder is required to include names and detailed curriculum vitae of their key personnel who will be working full time on this project. In case of any change in resource bidder to take prior change from AIC and position with resource of same or high competency. The proposed list of identified key roles and their deployment requirement is as given below:



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# Criteria Minimum Positions Criteria Details Marks

1.

Resource Deployment Plan & Governance structure

N/A Bidder would be evaluated for

Resource Deployment Plan & Governance structure

15

Positions Minimum Profiles required

Profile Requirement Marks

2. Project Manager 2

Minimum Education: MCA/ MBA &

20

B. Tech /B.E. Total Experience: At least 15 yrs. Prior project management

experience of at least 5 years of handling such end to end projects in an Indian Insurance company

Should have experience of managing at least one project in Government/PSU organization

Should have been on the Bidder’s payroll since the past 5 years.

3. Subject Matter Expert –Insurance

2

Individual with more than 5 years of Core Insurance system experience in General Insurance in India

10 Individuals should have more than

10 years of experience Crop Insurance knowledge is

preferred

4.

Subject Matter Expert – Financial Management

2

Minimum Education: Full time MBA/ PGDM (specialization finance)/Chartered Accountant

10 Total Experience: At least 10 yrs.

Prior experience of at least 8 years of handling such large projects

5. Solution Architect 2 Minimum Education: MCA/B. Tech

/ B.E. 10



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Total Experience: At least 8 yrs. Prior Solution Architecture

experience of at least 3 years of handling such large projects

6. Infrastructure Expert 2

Minimum Education: MCA/ B. Tech / B.E.

5 Total Experience: At least 5 yrs. Prior Infrastructure experience of at

least 3 years of handling such large projects

7. Database Expert 2

MCA / B. Tech / BE (IT or CS) / Certified DBA with minimum of 5 years of work experience with 2 years or more as a DBA for an IT project.

5 Experience in database activities like instance tuning, schema management, space management, backup and recovery, disaster recovery, data replication, database refresh etc.

8.

Application Lead – Core Insurance Solution

3

Minimum Education: MCA B. Tech / B.E.


Prior experience of at least 2 projects of implementation of Core Insurance Application in India

9. Application Lead – Portals 2

Minimum Education: MCA B. Tech / B.E.


Prior experience of at least 2 projects of implementation of Portals with user base of more than 10 lac

10.

Application Lead – Business Intelligence

1

Minimum Education: MCA/ B. Tech / B.E.


Prior experience of at least 3 projects of implementation of Oracle Business Intelligence software

11.

Application Lead – Mobile Application

2 Minimum Education: MCA/ B. Tech

/ B.E. 10 Total Experience: At least 8 yrs.



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Prior experience of at least 3 projects of implementation of Mobile application

12.

Application Lead – Document Management Solution

1

Minimum Education: B. Tech / B.E


Prior experience of at least 3 projects of implementation of DMS with more than 10 lac documents annually

13. Business Analyst 4

Minimum Education: MCA/ MBA

10

Business Analyst / System Specialist should have at least 10 years of work experience in insurance domain and should have been on the Bidder’s payroll for at least 2 years and should have experience in executing similar implementations.

Should have expert knowledge in Requirements Analysis, business process workflow preparations, domain, use case creation, etc. Should have an overall experience of over 10 years in the field of IT project implementation in BFSI.

14.

Information Security Expert 2

Minimum Education: MCA / BE / B.Tech

5 10+ years of overall experience with at least 7 years of experience in information security

15.

Software Developers 15

Minimum Education: MCA / BE / B.Tech

20 At least 1year of experience in

respective software/ framework

Should have been on the Bidder’s payroll for the past 6 months

Total 150

The Bidder needs to commit 100 percent time availability of key personnel proposed from the day 1 of the Project.



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vi. Technical Presentation on Proposed Solution by the Bidder

The Bidders will be required to make presentations highlighting the various aspects of the proposed solutions. This process will also enable AIC to clarify issues that may be identified from the Bidders ‘responses to the RFP. The Committee decided by AIC will be scoring the presentation made by the Bidders based on a structured questionnaire broadly across the following indicative sections.

The presentation should be made by the Bidder’s proposed Program Manager. The project sponsor from the Bidder’s organization should be present during the presentation.

S. No. Evaluation of the Bidder Presentation Marks

1 Understanding of AIC’s requirements 30

2 Project Execution Methodology and Risk Mitigation Plan 25

3 Project Plan & Adherence to Timelines 25

4 Data Migration approach and methodology 10

5 Post Implementation Support 10

Maximum Technical Presentation Marks 100

vii. Product Demo

As part of the Product demonstration process with weightage of 50 marks, the Bidder is expected to:

a) Provide a walk-through of the proposed solution(s) highlighting the features and capabilities.

b) For COTS solution product demo is expected from the bidder. For Bespoke development the bidder is expected to provide walk through of the proposed solution and also illustrate the understanding of requirements as per RFP.

c) This will also enable AIC to understand the Bidder’s solution‘s features and fit with the proposed architecture and identify the level of customization required. The Bidders will have to bear the expenses involved in such an exercise.

d) The location for conducting the Product Demonstration shall be shared by AIC prior to the Product Demo.

e) AIC will communicate a date, time and location to all eligible Bidders any time after the last date for submission of proposals.

f) AIC may reject the proposal of the Bidder if in AIC‘s opinion the Bidder could not present or demonstrate the proposed solution as described in the proposal.

g) Bidder also needs to demonstrate how the proposed solution is parameterized to handle future changes if any. It is advisable that the Bidders start working on this from the date of publishing



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of the RFP as a maximum one week prior intimation will be given to Bidders to present their solution during bid evaluation. Demo system needs to be hosted in bidder environment and demo to be provided live to AIC Committee without any cost to AIC.

h) During the Product Demonstration, AIC shall be evaluating the Bidder on the functionality of the Core Insurance Solution and other business solutions being proposed by the Bidder. Using the Annexure 8 - Functional Requirements Specification as a base, AIC shall formulate a detailed questionnaire for the product demonstrations.

2.20.2.3 Commercial Bid Evaluation

The commercial bid of only those bidders shall be opened who have been technically qualified on the basis of the technical proposal.

AIC will select the lowest commercial bid through reverse auction. Reverse Auction shall be carried out only in case AIC receives minimum of two bids against this RFP

Technically qualified bidders as per technical evaluation process will participate in Reverse Auction process. AIC will notify the auction details, business rules, date & time of reverse auction, to the technically qualified bidders.

The bidder with the lowest commercial bid after the successful completion of the reverse auction process will be declared as L1 bidder. L1 Bidder shall be required to submit detailed Bills of Material as per Annexure 23 after reverse auction with Total Amount (inclusive of taxes) matching its final quote in reverse auction.

While submitting the commercial bid with the technical bid and BOM as per price quoted in reverse auction, bidders should ensure proper division of cost across 7 years. For streamlining the cash outflow for this project, bidder shall meet following guidelines:

1. Cost estimate for Year 1 and Year 2 in total should not exceed 60% of total cost quoted for the project

2. Atleast 7% of total project cost should be quoted for each year quote during the entire duration (from Year 1 to Year 7)

The Bidder shall use the format as mentioned in Annexure 23: Bill of Material.

Commercial Bid Evaluation shall be considered as below; in case of any kind of discrepancy:

i. If there is a discrepancy between words and figures, the amount in words shall prevail.

ii. If there is a discrepancy between percentage and amount, the amount calculated as per the stipulated percentage basis shall prevail.

iii. Where there is a discrepancy between the unit rate and the line item total resulting from multiplying the unit rate by the quantity, the unit rate will govern unless, in the opinion of AIC, there is an obvious error such as a misplacement of a round off, misplacement of a decimal point etc. in which case the line item total will prevail.

iv. Where there is a discrepancy between the amount mentioned in the Bid and the line item total present in the schedule of prices, the amount obtained on totaling the line items in the Bill of Materials will prevail.



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v. The amount stated in the correction form, adjusted in accordance with the above procedure, shall be considered as binding, unless it causes the overall price to rise, in which case the Bid price shall prevail.

vi. If there is a discrepancy in the total, the correct total shall be arrived at by AIC.

vii. In case the Bidder does not accept the correction of the errors as stated above, the Bid shall be rejected.

viii. AIC may, at its sole discretion, decide to seek more information/clarification from the respondents during the evaluation process or in order to normalize the Bids. However, respondents will be notified separately, if such normalization exercise as part of the Technical evaluation is resorted to. As part of normalization, Bidder can submit the increment Commercial Bid, if required.

ix. All liability related to non-compliance of this minimum wages requirement and any other law will be responsibility of the Bidder.

x. The highest technical Bidder shall not automatically qualify for becoming selected Bidder and for award of Contract by AIC. Only the L1 Bidder who has been evaluated at the third stage of evaluation process viz. Commercial evaluation may be awarded the Contract after passing both evaluation and Technical evaluation stages.

xi. AIC shall not incur any liability to the affected Bidder on account of such rejection.

xii. The Bidder whose Technical and Commercial Bid is accepted will be referred to as “successful Bidder” and AIC will notify the same to the successful Bidder.

xiii. The final decision on the successful Bidder will be taken by AIC. The implementation of the project will commence upon issuance of the PO to the Bidder.

The evaluation of the Bid is on L1 basis.

If for some reason, the successful Bidder fails to execute an agreement within a specified timeline, AIC reserves the right to award the Contract to the next most eligible Bidder based on the evaluation scores and Commercial prices quoted.

2.20.3 Award of Contract 2.20.3.1 Notification of Award Following evaluation, a Contract may be awarded to the Bidder whose Bid meets the requirements of this RFP and provides the best value to AIC from both a Techno-Functional and Commercial point of view. AIC reserves the right to award the contract in whole or in part.

The acceptance of the Bid, subject to Contract, will be communicated by way of placing a notification of award in writing at the address supplied by the Bidder in the Bid document. Any change of address of the Bidder should therefore be notified promptly to the Deputy General Manager (IT) at the address given in this RFP.

The PBG should be submitted within 15 days from notification of award from AIC. AIC subsequently shall be issuing the Purchase Order.



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2.20.3.2 Signing of Contract

The Successful Bidder (s) shall be required to enter into a Contract with AIC, within thirty (30) days of the award of the work or within extended period, as may be specified by AIC. This Contract shall be based on this RFP document, PO and such other terms and conditions as may be determined by AIC to be necessary for the due performance of the work, as envisaged herein and in accordance with the Bid. However the terms and conditions of Purchase Order and RFP shall constitute a binding Contract till such a Contract is issued.

2.20.4 Performance Bank Guarantee (PBG) 2.20.4.1 As mentioned above, the Successful Bidder will furnish an unconditional and irrevocable

Performance Bank Guarantee (PBG) for 10% of the Contract value for 7 years and valid for 90 months including claim period of 6 (six) months, validity starting from its date of issuance. The PBG should be submitted within 15 days from notification of award from AIC. AIC subsequently shall be issuing the Purchase Order.

2.20.4.2 The PBG shall be denominated in Indian Rupees. All charges whatsoever such as premium; commission etc. with respect to the PBG shall be borne by the Successful Bidder.

2.20.4.3 The PBG so applicable must be duly accompanied by a forwarding letter issued by the issuing bank on the printed letterhead of the issuing bank. Such forwarding letter shall state that the PBG has been signed by the lawfully constituted authority legally competent to sign and execute such legal instruments. The executor (BG issuing Bank Authorities) is required to mention the Power of Attorney number and date of execution in his / her favour with authorization to sign the documents.

2.20.4.4 Each page of the PBG must bear the signature and seal of the BG issuing Bank and PBG number.

2.20.4.5 In the event of the Successful Bidder being unable to service the Contract for whatever reason, AIC may invoke the PBG.

2.20.4.6 In the event of delays by Successful Bidder in implementation of Project beyond the schedules given in the RFP, AIC may invoke the PBG.

2.20.4.7 Notwithstanding and without prejudice to any rights whatsoever of AIC under the Contract in the matter, the proceeds of the PBG shall be payable to Bank as compensation by the Successful Bidder for its failure to complete its obligations under the Contract. AIC shall notify the Successful Bidder in writing of the exercise of its right to receive such compensation within 14 days, indicating the contractual obligation(s) for which the Successful Bidder is in default.

2.20.4.8 AIC shall also be entitled to make recoveries from the Successful Bidder's bills, Performance Bank Guarantee, or any other amount due to him, the equivalent value of any payment made to him by AIC due to inadvertence, error, collusion, misconstruction or misstatement.



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2.20.4.9 The PBG may be discharged / returned by AIC upon being satisfied that there has been due performance of the obligations of the Successful Bidder under the Contract. However, no interest shall be payable on the PBG.

2.20.5 Failure to agree with the Terms & Conditions of the RFP AIC reserves the sole right to reject or accept any and all Bids, whether solicited or unsolicited, or to negotiate separately with any Bidder in any manner deemed necessary at its sole discretion. This right includes award of Contract for only part of the scope of work. AIC reserves the right to waive infirmities and minor irregularities in RFP responses received and to accept any portion of a response or all items Bid or to accept modifications to any RFP Response.



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Annexure 1- Application form format for obtaining detailed Annexure Documents

(To be submitted on Company letterhead)

Dear Sir,

We are interested in participating in the Bid process for RFP Ref no. InfoTech Project SEWA 2016/CIS/06.07.2016. In this regard, we request for issue of the softcopies of RFP documents in name of our company < name of the firm >.

We are herewith enclosing DD of Rs. 20,000/- drawn in favor of Agriculture Insurance Company of India Limited towards cost of RFP document (DD no._______________ Date____________ Name of the Bank___________)

I / We understand that the RFP documents shared by AIC of India Limited against this letter and DD of Rs. 20,000/- has been circulated only to the Bidders who have requested for the purchase of RFP for the __________________________.

I/We herewith declare that the information shared through the RFP documents shall be kept confidential and no further circulation of this information would be done at our level, without prior written permission of Agriculture Insurance Company of India Limited. It is hereby confirmed that I/We are entitled to act on behalf of our company/corporation/firm/ organization and Agriculture Insurance Company of India Limited can communicate with me / us at following email ids/contact nos. Kindly send the soft copy of the RFP at the following email ids.

Name of the Authorized Person:

Designation:

Email ID:

Contact No. :

Signature of the requestor:

Name of the requestor:

Designation: