information technology supporttechnology. courses are designed to provide both technical and soft...

Certificate programs in this program are considered by the U. S. Department of Education to be “Gainful Employment” programs. Information about program length, cost, loan debt, graduates, and related occupations can be found at http://www.IvyTech.edu/academics/gainful-employment.html. The Information Technology Support program provides students with knowledge and skills needed to deploy, troubleshoot and support stand-alone and networked computing systems and technology. Courses are designed to provide both technical and soft skills needed to work with colleagues and customers. The program is designed to prepare students for a professional career in the computer technology field. Students will learn problem solving techniques for solutions to practical computer-related issues; skills in computing technology support similar to that in a helpdesk environment; the soft skills needed to interact with and support a diversity of customers; the ability to diagnose problems and walk customers through resolving these issues; skills in helping customers with computer-related issues; and supporting/repairing computer equipment and training others in using computing technology. Degrees & Certificates Offered (Wabash Valley Region): Associate of Applied Science (AAS) Technical Certificate (TC) Certificate (CT) IT Help Desk IT Support Typical Careers: IT Support Technicians Computer Operator Support Service Provider IT Consultant Help Desk Specialist Help Desk Technician Computer Support Service Representative Customer/Technical Support Specialist INFORMATION TECHNOLOGY SUPPORT CONTACT INFORMATION Charlie Peebles - Program Chair Email: [email protected] Phone: 812-298-2340 IVYTECH.EDU/INFORMATION-TECHNOLOGY-SUPPORT 888-IVY-LINE POINTS OF PRIDE Ivy Tech is the only designated Microsoft and Cisco Academy in the Wabash Valley Students achieve a pass rate well above the national average on industrial certifications Hands-on training in real world IT environment utilizing state-of- the-art equipment Training in both Microsoft and Linux administration Training for today’s information technology environment (i.e. criminal, medical, and accounting fields)

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Page 1: INFORMATION TECHNOLOGY SUPPORTtechnology. Courses are designed to provide both technical and soft skills needed to work with colleagues and customers. The program is designed to prepare

Certificate programs in this program are considered by the U. S. Department of Education to be “Gainful Employment” programs. Information about program length, cost, loan debt, graduates, and related occupations can be found at http://www.IvyTech.edu/academics/gainful-employment.html.

The Information Technology Support program provides students with knowledge and skills needed to deploy, troubleshoot and support stand-alone and networked computing systems and technology. Courses are designed to provide both technical and soft skills needed to work with colleagues and customers. The program is designed to prepare students for a professional career in the computer technology field. Students will learn problem solving techniques for solutions to practical computer-related issues; skills in computing technology support similar to that in a helpdesk environment; the soft skills needed to interact with and support a diversity of customers; the ability to diagnose problems and walk customers through resolving these issues; skills in helping customers with computer-related issues; and supporting/repairing computer equipment and training others in using computing technology.

Degrees & Certificates Offered (Wabash Valley Region):Associate of Applied Science (AAS)Technical Certificate (TC)Certificate (CT) IT Help Desk IT Support

Typical Careers:IT Support Technicians Computer OperatorSupport Service Provider IT ConsultantHelp Desk Specialist Help Desk TechnicianComputer Support Service RepresentativeCustomer/Technical Support Specialist

INFORMATION TECHNOLOGY SUPPORT

CONTACT INFORMATIONCharlie Peebles - Program ChairEmail: [email protected]: 812-298-2340

IVYTECH.EDU/INFORMATION-TECHNOLOGY-SUPPORT888-IVY-LINE

POINTS OF PRIDEIvy Tech is the only designated Microsoft and Cisco Academy in the Wabash Valley

Students achieve a pass rate well above the national average on industrial certifications

Hands-on training in real world IT environment utilizing state-of-the-art equipment

Training in both Microsoft and Linux administration

Training for today’s information technology environment (i.e. criminal, medical, and accounting fields)

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