information systems, operations, & process management

8/18/2019 Information Systems, Operations, & Process Management

1/19

Information Systems,Operations, & Process

Management

Student: Feruza

Supervisor:NAME

Company:Boeing


2/19

Agenda• To identify issues andchallenges to Boeing

• To identify gap in Boeing s!usiness strategy

• To develop idea and deviseproper solutions

• To evaluate the idea and


3/19

Introduction to

Boeing

• Esta!lished in $%$&

• 'orld s !iggest aircraftproduction company

• (roducing commercial andmilitary aircrafts

• )perating in %*+ countries


4/19

Objective Finding

.A( ANA/0S1S

2elays in delivering

aircrafts due tofailure to meetdeadlines

Several disputes

due to lac3 ofcommunication #ithsta3eholders

Management(erception .ap

4ualitySpeci"cation .ap

Communication.ap

Service 4uality.ap


5/19

Fact Finding

S')T ANA/0S1S• /eadership position•

/arge scale operations+ 562• Modern design andtechnology• Alliances: NASA and7S air force• /ean manufacturing

• Concurrent delays

since ,**8• 1ne9ectivecommunication• 1ntellectual propertydisputes• /a!or stri3es• /egal proceedings

• 1ncreased demand oftourism

• Chinese aircraftmanufacturing

Strengths 'ea3nesses

Threats)pportunities


6/19

Process Map


7/19

Problem Finding

2elay

E9ectsCauses

1ne9ectiveCommunicat

ion

E=ternal

Factors

SupplyChain 1ssues

Too manychanges at

once

.eneral (ro!lems


8/19

Problem Findingont!

(roduction (ro!lems

Fuel lea3s

1ncorrect installations of fasteners

Supply chain issues


9/19

Idea Finding• 1dea:

To improve supply chain

performance using E5(• 5ationale:

o To avoid concurrent delayso To "ll communication gapo To address service


10/19

Solution Finding$> 1mprove )rganisational

Structure( (eople s perspective )

$> At Business /evel

,> At Functional /evel


11/19

Solution Findingont!

,> Management Change( (rocess perspective )

C?AN.E

5ES7/T

Evolution Adoption

5evolution 5econstructio

n

1ncremental Big Bang

Transformation

5ealignment


12/19

Solution Finding

ont!@> Management Control System(Technology perspective )

7se modern communicationtechnology

Customize or upgrade e=istingEnterprise 5esource (lanning

E5( system

Continuous feed!ac3 and support


13/19

Solution "valuationE A/7AT1)NC51TE51A 2EC1S1)N MAT51D'eig

ht)rg>Str>

M> C?> M>C>S

1mpede delays @ @ = @ %

@ = , & @ = @ %

1mprove performance @ @ = $ @

@ = , & @ = @ %

Cost !ene"trelationship

@ @ = $ @

@ = $ @ @ = $ @

Easy 6


14/19

Idea

ImplementationManagement Control SystemA>1mproving supply chain

performance using E5(

B>Setting up process relationship

through E5(


15/19

Idea

Implementationont!A> 1mproving Supply Chain(erformance using E5($> 2evelop !etter customer insightand interaction,> Achieve glo!al visi!ility in a

demandHdriven supply chain@> /ean manufacturing- glo!al

sourcing- and supplierintegration

G> Managing for higher performance


16/19

Idea

Implementationont!B> Setting up process

relationship using E5(


17/19

#eferences1. Caruso, D. (2009). 4 ways an integrated ERP system improves supp y !"ain per#orman!e.

Microsoft Dynamics , Retrieved #rom$"ttp$%%www.mi!roso#t.!om%dynami!s%en%gu #%industries%manu#a!turing&erp&supp y&!"ain.asp'

2. Co"an, P. (2010). or oeing, t"e *+* Dream iner ig"tmare -ust on/t top. Daily Finance , 21 De!em er 2010.

. Datamonitor (2011). 3"e oeing Company$ !ompany pro#i e. ondon

4. Denning, . (201 ). "at went wrong at oeing5 Forbes , 21 -anuary 201 .6. 7eset", C. (2012). oeing to ui d more wide and g o a 83C : sate ite #or ; 8iror!e. Boeing Media Room . 1+ -anuary 2012.

armon, P. (2006). >ow oeing 8?3 manages usiness pro!esses. BP

Trends Publications , Retrieved #rom$ "ttp$%%www. ptrends.!om%pu i!ation#i es%11&06&P& oeing83 P:&=arretson&>armon.pd#

+. =ates, D. (201 ). oeing *+*/s pro ems amed on outsour!ing, a!@ o# oversig"t. TheSeattle Times, 2 e ruary 201

9. -ung, C. (2011). The m!ortance of "hange Management in Organisations# $ Strategic $nalysis . =RA Ber ag

10. :!= aun, . (200+). oeing s *+* Dream iner >it wit" more De ay ig"tmares. DailyTech , 12 De!em er 200+


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#eferences1. :uawad, -. (201 ). ue ea@ As atest et a!@ #or oeing/s Dream iner. The Ne% &or'

Times , + -anuary 201 .2. ang, -. (2011). C"ina/s de ays on regiona 7et wea@en t"reat to oeing, and 8ir usDuopo y. Bloomberg , 29 eptem er 2011.

. e s, . (2012). oeing, 8 8 sign agreement on mission support #or C 3&100. Boeing Media Room . 20 8pri 2012.

4. eit man, >. (2009). Produ!tion pro ems p ague oeing. inan!ia 3imes, 1 -anuary

2009.6. eit"am , B.8., itner, :.-. and =rem er, D. (19++). ERBF;8 $ 8 mu tip e item s!a e#or measuring !onsumer per!eption o# servi!e Gua ity, (ournal of Retailing,


19/19

$%an you'

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information systems, operations, & process management

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