information systems analysis
DESCRIPTION
Information Systems Analysis. Harvey 310 – ICT 505 Bryce – dominik – Dustin – jonathon. Agenda. Enterprise Information Information Systems of the Enterprise Information Systems Analysis Recommendations. Type of enterprise ? - PowerPoint PPT PresentationTRANSCRIPT
H A R V E Y 3 1 0 – I C T 5 0 5B R Y C E – D O M I N I K – D U S T I N – J O N A T H O N
INFORMATION SYSTEMS ANALYSIS
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AGENDA• Enterprise Information• Information Systems of the Enterprise• Information Systems Analysis• Recommendations
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Type of enterprise?
• Started 1964 in northern Wisconsin by co-founders Robert Cerbenka and Louie Vokurka• Annual sales of over $250 million • Employing 1,200 people in 14 locations• Products are:• automotive parts• defense applications• consumer applications• medical applications
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PHILLIPS MISSION
The mission of the enterprise?
“Phillips Plastics Corporation will strive to provide its customers with Quality and Service Second-to-None through continuous improvement. ” (Eisold, J)
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PHILLIPS MISSION
• Respect• Community• Innovation• Excellence• Prosperity
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THE PEOPLE BEHIND
Information about the people that make up the enterprise?• Traditional top down Management
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CEO, CFO, CIO, etc.
Department managers
Floor managers
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THE IMPORTANCE OF INFORMATION
Types and Importance of information the enterprise uses?
• Important information the enterprise stores and use are Information from: • Sales• Employees• Customer contact information• Suppliers and non-suppliers • Financial numbers of Phillips Plastics, and the• Engineering documents of all the work
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USE OF THE INFORMATION SYSTEM
How do the people/employees in the enterprise use the information system?• A majority use thin clients at their presses they are
working on • Engineers that use CAD level workstations and
software• Financial department uses their Workday software and
the data center to store their data• People Services (Human Resources) use their Kronos
software to store their data• The Computing Infrastructure group uses their tools to
maintain the information system and the data center
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HOW PEOPLE GET TRAINED
How do the people/employees in the enterprise get trained to use the information system?
• Mostly informal training• „How to‘s“ for new software and existing • Trainingssoftware „Enterprise IQ“• Questions are welcome
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DOCUMENTS ABOUT THE SYSTEM
Are there documented procedures in place relating the enterprise's information system?
• How to‘s for Software
• „Enterprise IQ“ Software
• acceptable use policies on their intranet
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HOW THEIR IT WORKS
Does the enterprise have in-house information system people, sub-contractors, or a combination of the two that maintain their information system? What is the reason?• 95% is in-house information system employees that
maintain and work with the information system• 5% is contracted out for when they have big projects• E.g. they recently had a cut-over from Novell GroupWise to
Microsoft Exchange for an e-mail server• There is a company that provide the WAN that
Phillips uses to connect all of their facilities in Wisconsin
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THE CHANGE APPROACH
Information Systems Change Process
• Phillips Plastics Corporation has a group in the change process that it has to go through. The group consists of the CIO of Arnie Dewitt, then it goes to the 3 managers within the IT department to talk about whether the change should happen or not.
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THE BUSINESS INFORMATION SYSTEMS
What type of business information systems does the enterprise use? • Microsoft Windows and Office• Microsoft Project is used to organize data and
orders • Enterprise IQ is a database that supports the
whole Phillips Plastics Corporation. This Oracle database holds information of orders, shipments, stock/inventory, accounts, and payroll
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THE BUSINESS WORKFLOW
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Sales• Initiate sales • Or leads respond
to ad‘s• Put order to EIQ
Engineers• Get order out of
the EIQ• Produce order
Delivery• Box products• Send to customer
Enterprise IQ Get information from sales - Provide information for Engineers - Provides information for Delivery
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IT-EQUIPMENTWhat types of input, processing and output hardware support the business information system of the enterprise? • Workstations:• Desktops, Laptops• HP Thin Clients as virtual computers
• Input:• Handheld scanners for permanent inventory and tracking
• Printers /Output: • Small desktop printers up to large corporate scanner/copier/fax machines• CNC machines to manufacture parts and pieces for consumers
• Network:• Cisco Routers, switches, and a firewall• Wireless access points from cisco all over their campus
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SOFTWARE USED
What types of systems and application software support the business information system of the enterprise?
• Microsoft Office for their Office suite • with Project and Visio
• SolidWorks• Enterprise IQ• Runs by a Oracle Database
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COMMUNICATION SYSTEMS
What types of telecommunications systems support the business information system of the enterprise?
• They use all sorts of telecommunications• Cell phones (Verizon)• Land line IP Phones (Cisco) • Microsoft Exchange for e-mail• WebEx Connect, a chat messenger used by the whole
company
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NETWORK SYSTEM
What types of networks support the business information system of the enterprise?
• Star Topology• LAN's to connect in building by twisted pair• WAN's to connecting their facilities by T1 or mostly fiber-
wire • All the networking equipment is Cisco based• Only a few Web Applications are used• Microsoft Web App for people to view their e-mails
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VALUE OF THE INFORMATION
Is the information system generating the right information for value-added business process or by a goal orientated decision-maker?
• Yes, the information system and the Oracle database helps generate the information to get from the engineers to the presses to create the products they sell
• The financial side of things creates reports to let them know the spending reports
• People Services gets information generated from payroll, hiring information and everything in between • When a People Services employee wants that information they can
get it now
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INFORMATION SYSTEM PROBLEMS
What primary problems/opportunities might a new or enhanced information system solve?
• The hard drive space on their Novell servers are running out of space and crash because of that• The Helpdesk Software still pull information from
eDirectory/Novell instead of AD-Windows• Because of that there are problems with asset tags and
remote control
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SCALABILITY
Is the information system scalable?
• Yes, the information system at Phillips Plastics can be changed with different servers if needed. • Adding servers where they need to be is possible • The servers are hot swappable with power
supplies and hard drives
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RISKS
What are the identifiable risks of/or related to the information system and potential impacts of the risks to the enterprise?
• Some risks they listed to us were some of these, but not limited to: • Users telling information to other people outside of work• Security hacks from the outside world • A disaster such as a tornado came through and took out
where their data center is• Some of their servers are getting really old that they crash,
so need more backup
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INVESTMENTS
What are the fixed investments in hardware, software, and related equipment associated with the information system?
• Microsoft- $687,682.62• Laptops- $1,200/each new• Desktops- $850/new• Servers, chassis, hard drives
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OPERATION COSTS
What are the ongoing operating costs of the system?
• Blade servers and Chassis- approx- $8,000-$10,000/month for 3 years• Leasing the WAN's to other Phillips Plastics
buildings• Cell Phones- approx- $13,000/month • Updating hard drives • Updating servers
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RECOMMENDATIONS
Move on from Novell eDirectory to Microsoft Active Directory• Asset Tags• E-Mail• PrintersImprove Server Hardware• Move the System from old Novel Servers to new
Windows Servers
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QUESTIONS?
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