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BEST Make notes that reflect what participants mean AB C SPEAK IN SIMPLE DIRECT LANGUAGE WORK HARD TO STAY NEUTRAL Make members the centre of attention ? Help people understand why they’re there CHAMPION IDEAS YOU DON’T PERSONAL LY FAVOUR + + + + + + + + + + END ON A POSITIVE OPTIMIST IC NOTE + MAKE SURE EVERY SESSION ENDS WITH CLEAR STEPS FOR THE MEETIN G NEXT PE N CREATE AN & TRUSTING ATMOSPHE RE LISTEN INTENTLY TO FULLY UNDERSTAND WHAT’S BEING SAID KNOW HOW O USE A WIDE RANGE OF PROCESS OOL S TREA T EQUAL LY PARTICIPAN TS = = = = …Be oblivious about when to stop STOP Take poor notes or change the meaning of what’s said PUS H ON AN IRRELEVANT AHEAD AGEND A PEOPLE DOWN H PUT IDEA S TRAC K LOS E OF B C HAVE NO ALTERNAT IVE APPROACH ES V TRY TO BE THE CENTR E OF ATTENTION GET DEFENS IVE LET DISCUSSIONS RAMBLE WITHOUT PROPER CLOSURE 6 Never check how the meeting is going… LET A FEW PEOPLE OR THE LEADER DOMINATE CAREFULLY ASSESS THE NEEDS OF MEMBERS BE OVERLY PASSIV E ON PROCESS …ZZZ LISTE N FAI L S NEVER CHEC K MEMBER CONCERNS Source: Bens, Ingrid (2005) Facilitating With Ease!, Jossey-Bass, San Francisco For more informationon facilitation, download our Expert Guide ‘Powerful Questions for Facilitators’ at www.activepresence.com/facilitation-skills- powerful-questions-for-facilitators/ WORST FACILITATOR PRACTICES & WORST BES T WORST BES T WORST BES T

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Make your business meetings more effective by taking note of what to do (and what not to do) in order to be an effective facilitator...

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Page 1: INFOGRAPHIC: Facilitation Skills - Best & Worst Facilitator Practices

BEST

Make notes that reflect what participants mean

ABC

SPEAK INSIMPLE DIRECT

LANGUAGE

WORK HARD TO STAY

NEUTRAL

Make members the centre of attention

?Help people understand why they’re there

CHAMPION IDEAS

YOU DON’T

PERSONALLY

FAVOUR

++ ++

++++

++

END ON A POSITIVEOPTIMISTICNOTE+

MAKE SURE EVERYSESSIONENDS

WITHCLEAR STEPSFOR

THEMEETING

NEXT

PEN

CREATE AN

& TRUSTING

ATMOSPHERE

LISTEN INTENTLY TO FULLYUNDERSTANDWHAT’S BEING SAID

KNOW HOW O USEA WIDE RANGE

OF PROCESS OOLS

TREAT

EQUALLY

PARTICIPANTS =

= =

=

…Be oblivious about when to stopSTOP

Take poor notes or change the meaning of what’s said

PUSHON AN

IRRELEVANT

AHEAD

AGENDA

PEOPLE

DOWNHPUT

IDEAS

TRACK

LOSEOF

B CHAVE NOALTERNAT

IVEAPPROACHES

V

TRY TO BE THE CENTRE

OF ATTENTION

GETDEFENSIVE

LET DISCUSSIONS RAMBLE

WITHOUT PROPERCLOSURE

6 Never check how the meeting is going…

LET A FEW

PEOPLE OR THE LEADER

DOMINATE

CAREFULLY ASSESS THE NEEDS OF MEMBERS

BE OVERLYPASSIVE ON

PROCESS

…ZZZ

LISTEN

FAIL

SNEVER CHEC

KMEMBER CONCERNS

Source: Bens, Ingrid (2005) Facilitating With Ease!, Jossey-Bass, San Francisco

For more informationon facilitation, download our Expert Guide ‘Powerful Questions for Facilitators’ at www.activepresence.com/facilitation-skills-powerful-questions-for-facilitators/

WORSTFACILITATOR

PRACTICES

&

WORST

BEST

WORST

BEST

WORST

BEST

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