BEST
Make notes that reflect what participants mean
ABC
SPEAK INSIMPLE DIRECT
LANGUAGE
WORK HARD TO STAY
NEUTRAL
Make members the centre of attention
?Help people understand why they’re there
CHAMPION IDEAS
YOU DON’T
PERSONALLY
FAVOUR
++ ++
++++
++
END ON A POSITIVEOPTIMISTICNOTE+
MAKE SURE EVERYSESSIONENDS
WITHCLEAR STEPSFOR
THEMEETING
NEXT
PEN
CREATE AN
& TRUSTING
ATMOSPHERE
LISTEN INTENTLY TO FULLYUNDERSTANDWHAT’S BEING SAID
KNOW HOW O USEA WIDE RANGE
OF PROCESS OOLS
TREAT
EQUALLY
PARTICIPANTS =
= =
=
…Be oblivious about when to stopSTOP
Take poor notes or change the meaning of what’s said
PUSHON AN
IRRELEVANT
AHEAD
AGENDA
PEOPLE
DOWNHPUT
IDEAS
TRACK
LOSEOF
B CHAVE NOALTERNAT
IVEAPPROACHES
V
TRY TO BE THE CENTRE
OF ATTENTION
GETDEFENSIVE
LET DISCUSSIONS RAMBLE
WITHOUT PROPERCLOSURE
6 Never check how the meeting is going…
LET A FEW
PEOPLE OR THE LEADER
DOMINATE
CAREFULLY ASSESS THE NEEDS OF MEMBERS
BE OVERLYPASSIVE ON
PROCESS
…ZZZ
LISTEN
FAIL
SNEVER CHEC
KMEMBER CONCERNS
Source: Bens, Ingrid (2005) Facilitating With Ease!, Jossey-Bass, San Francisco
For more informationon facilitation, download our Expert Guide ‘Powerful Questions for Facilitators’ at www.activepresence.com/facilitation-skills-powerful-questions-for-facilitators/
WORSTFACILITATOR
PRACTICES
&
WORST
BEST
WORST
BEST
WORST
BEST
