SOURCES: TSIA Managed Services Benchmark – April 2017© 2017 All rights reserved. Technology Services Industry Association (TSIA)

www.tsia.com/ms

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CURRENT MARKET PERFORMANCE

MANAGED SERVICES

Hardware/Software OEM

Managed SaaS/Cloud Providers

IT Outsourcers

System Integrators

Value-Added Resellers (VARS)

WHICH DATA WAS USED?

HOW DID THEY PERFORM?

TSIA has collected and analyzed benchmark data from a number of managed services providers, with the goal of creating an industry standard.

How Does Your Business Compare?TSIA's Benchmark program can help you identify the good, the bad,

and the ugly compared to the industry and your peers.

WHICH KEY PRACTICES DROVE PERFORMANCE?

Key Performance Metrics

OperationalPractices50 Demographical/

Structural

GROWTH RATEFOR SALES

Dedicated MS

Delivery

Dedicated MS

Sales

GeneralSalesTeam

32%26% 24%

8%

What Is Healthy PerformanceAnd How Is It Measured?

GROSSMARGINS

DEAL CLOSURE TIME

StandardMS OffersCustomMS Offers

StandardMS Offers

CustomMS Offers

DEAL QUOTE TIME

15 DAYS

60 DAYS

120 DAYS

212 DAYS

RevenueGrowth

OperatingIncome

GrossMargin

Revenue Renewal Rate

Shared Services Delivery

13% 12% 32% 95%

65+ MANAGED SERVICE PROVIDERS

121 DATAPOINTS

50 21