inf5200: computersupportedcooperativework · 4 intro& 20/1 5...

inf 5200: Computer Supported Co-‐operative Work

Tone Bra)eteig Hani Murad

inf5200: 20/1 2015

Institutt for Informatikk

what & why cscw + how inf5200

computer supported coopera-ve work aims to understand the complexity of human coopera:on interac:ng with, and supported by, things around us with the purpose of designing improved support


from The Interven:on Center at Oslo University Hospital


two-‐handed saw

woodmen with two-‐handed saw, Ringsaker, Hedmark 1890-‐1920


two-‐handed saw Christmas tree for Newcastle: Erna Solberg (prime minister) & Trude Drevland (mayor Bergen)

Christmas tree for London (Trafalgar Sq): Fabian Stang (mayor Oslo) and councellor Angela Harvey, Lord Mayor of Westminster (2012)


what & why cscw

computer supported coopera-ve work aims to understand the complexity of human coopera:on interac:ng with, and supported by, things around us with the purpose of designing improved support


what & why cscw

computer supported coopera-ve work •  interplay between work & things + human ac:vity & design •  many analy:cal levels: individual, groups, org. & society •  many different theories are used + •  addresses the sociotechnical complexity of the use context •  mul:-‐disciplinary •  design-‐oriented (how things could be different) •  open to challenges & changes (technology shi[s, theories …)


course aims

1)  overview of the research field 2)  conceptual understanding 3)  develop your own posi:on

cscw: computer supported coopera7ve work aims to understand the complexity of human coopera7on interac7ng with, and supported by, things around us with the purpose of designing improved support


purpose of the course

Course content The course aims to give an overview of the research field Computer Supported Coopera:ve Work (CSCW). The ar:cles and discussions concern concepts and theories within the CSCW field, various approaches to and within the research field, studies of use of groupware and discussions about development of CSCW.


learning objectives

Learning outcomes The course aims to give Master students in informa:cs an overview of the research field of CSCW that can cons:tute a basis for their own research in the field. The student should be able to give an account of the most important research tradi:ons and problem statements within the field, and they should know current debates about CSCW. Furthermore, they should know some groupware examples, and be able to discuss some par:culari:es in the development of CSCW. Emphasis will be given to their own posi:oning within the research field.


structure and organization

•  one theme every week before class: •  read the mandatory ar:cles about the theme (normally 2) •  prepare a reading note per ar:cle (summary / ques:on /

comment) in class •  discuss ar:cle

•  small groups + plenary •  based on own notes & a set of ques:ons


themes 2015

•  understanding cscw & cw •  theories in cscw: work & work prac:ce •  concepts in cscw: coordina:on mechanisms •  concepts in cscw: awareness + •  theories in cscw: Ac:vity Theory •  theories in cscw: Actor-‐Network Theory •  theories in cscw: Structura:on Theory + •  discussion: cscw outside work

•  distributed work global work •  infrastructuring & eScience •  pervasive technology •  mobile work •  coopera:ve IT work + •  design of cscw & par:cipatory design


plan 2015

Structure & mandatory tasks -‐  par:cipa:on in 11 discussion

sessions (≈ 80% of 14 sessions) -‐  deliverables: 11 reading notes

(≈ 80% of 14 weekly readings) -‐  deliverables: mandatory tasks

-‐  groupware exercise (24/2) -‐  report (12/5)

INF5200'Spring'2014'−'preliminary'plan'(13/1/15)weekdate mandatory,tasks themes,for,class4 intro&

20/15 guest&lecture&Alex&Read

27/1 &&&cooperative&work&in&CERN6 what&is&cscw&and

3/2 &&&&cooperative&work7 theories&in&cscw:&work

10/2 &&&and&work&practices8 , theories&in&cscw:&coordination

17/2 , &&mechanisms9 groupware,use,

24/2 ,,,exercise10 report,due,2/3 concepts&in&CSCW:&awareness

3/311 theories&in&cscw:&activity&theory

10/312 theories&in&cscw:&actor?network&

17/3 &&&theory13 theories&in&cscw:&structuration&

24/3 &&&theory14 , Easter&holiday

31/3 , &15 distributed&work&

7/4 &&&16 guest&lecture&Lorna&Heaton&&

14/4 pervasive&technology17 , infrastructuring&and&eScience

21/4 ,18 & cooperative&mobile&&work&

28/4 &19 , cooperative&work&in&IT

5/520 report,due,12/5 design&of&CSCW&+&&participatory&&

12/5 &&&design21 discussion:&cscw&outside&work

19/5 &22 summary&&&hints&for&the&exam

26/523 NOT'DECIDED oral&exam


work

ar:cula:on work

workflow

awareness coordina:on mechanisms

coopera-ve work

-‐ understanding coopera:ve work

-‐ coopera:on & collabora:on

-‐ coordina:on mechanisms

-‐ awareness

-‐ ar:cula:on work, primary work

-‐ common informa:on spaces

-‐ boundary objects

-‐ work prac:ce

-‐ groups & ensembles

-‐ workflows

work prac:ce


ac:vity theory

actor network theory

coopera-ve work

-‐ basic elements of the theories

ANT: symmetry principle, actant, alignment, transla:on, inscrip:on, delega:on, enrolment

AT: human ac:vity, tool, subject, object, objec:ve, community, media:on, division of labor, rules, breakdown, contradic:on, unit of analysis

ST: duality of structure, domina:on, significa:on, legi:ma:on

-‐ compare the theories with respect to cscw

structura:on theory


global work distributed work

eScience

pervasive technology

coopera-ve work

-‐ coopera:on in various kinds of work

-‐ recomposi:on as CW

-‐ cyberinfrastructures

-‐ tacit communica:on

-‐ kinds of mobility in work

-‐ coordina:on mechanisms

-‐ levels of communica:on (Bateson)

-‐ methods for studying work

mobile work

IT work

infrastructure


outside work

coopera-ve work

virtual coop

-‐ coopera:on outside work

-‐ coopera:on with avatars

-‐ bridging & segmen:ng networks

-‐ home work

-‐ Crabtree et al vs Schmidt

leisure home


par:cipatory design

design

coopera-ve work

-‐ challenges for design of cscw

-‐ characteris:cs of common artefacts

-‐ coopera:ve design


work

ar:cula:on work

workflow


coopera-ve work

work prac:ce

ac:vity theory


structura:on theory

mobile work

IT work

distributed work

eScience


par:cipatory design

design

outside work

virtual coop

leisure home

global work


work

ar:cula:on work

workflow


coopera-ve work

work prac:ce

ac:vity theory


structura:on theory

mobile work

IT work

distributed work

eScience


par:cipatory design

design

outside work

virtual coop

leisure home

Carstensen & Sørensen Schmidt

Schmidt & Bannon

Star

Schmidt

Gasser

Bardram

Ribes & Lee

Star& Ruhleder

infrastructure

Ashkanasy et.al. Nardi & Harris

Baumer et.al. Crabtree et.al

Grinter Luff & Heath

Schmidt & Simone Jiang et.al.

Klann Ciolfi &

de Cavalho

Engeström

Callon

Baggethun & Reyes

Dourish & Belok

Halversen Jones & Karsten

Karsten

Karas: + Bowker+

Procter+

global work


course aims

1)  overview of the research field 2)  conceptual understanding 3)  develop your own posi:on

cscw: computer supported coopera7ve work aims to understand the complexity of human coopera7on interac7ng with, and supported by, things around us with the purpose of designing improved support


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