industry engagement event (scotland) 7 sept 2015
TRANSCRIPT
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Digital Training and Support
Framework Industry Engagement
Event7 September 2015
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GDS
Welcome
GDS
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GDSGDS
Ben Carpenter
Government Digital Service
@benaldo
Ben Carpenter
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GDS
Agenda
● Welcome Ben Carpenter
● Framework Objectives Ben Carpenter
● Assisted Digital Lot 1 Ben Carpenter
● Digital Inclusion Lot 2 James Ashton
● Bidding Process Sonia Diosee
● Invitation to Tender (ITT) Sonia Diosee
● Selection Process Sonia Diosee
● Group Q&A All
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GDS
Framework Objectives
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GDSBen Carpenter GDS
Open to all public sector/government
department buyers
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GDSBen Carpenter GDS
National framework agreement
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GDSBen Carpenter GDS
Enabler for buyers to use without
running full OJEU competition
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GDSBen Carpenter GDS
Cross government alignment in
standard terms and commercial rates
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GDSBen Carpenter GDS
Iterative approach and aim to attract
VCSE/SME and large providers
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GDSBen Carpenter GDS
Open up the market and foster
collaboration
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GDS
Assisted digital
Lot 1
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GDSGDS
The Government Digital Strategy promises support for users who need it to use government’s digital services.
Ben Carpenter
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GDSGDS
“Digital services so straightforward and convenient that all those who can use them will choose to do so whilst those who can’t are not excluded.”
Ben Carpenter
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GDSGDSBen Carpenter
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GDSGDS
Users of assisted digital support
Ben Carpenter
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GDSGDS
Around 1 in 5 UK adults will
need assisted digital support of
some kind
Ben Carpenter
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GDSGDS
Users who need assisted digital support are more likely to be older, from a lower socio-economic group, or have a disability
Ben Carpenter
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GDSGDS
The exact number will vary from
service to service - it depends
on the service and the users
Ben Carpenter
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GDSGDS
Types of assisted digital support
Ben Carpenter
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GDSGDS
Support can be delivered through a range of channels, including over the phone
Ben Carpenter
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GDSGDS
This framework is about in-person support
Ben Carpenter
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GDSGDS
Talk-through - somebody guides the user to complete the transaction themselves
Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them
Ben Carpenter
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GDSGDS
Talk-through - somebody guides the user to complete the transaction themselves
Proxy - somebody inputs data on the user’s behalf, and completes the transaction for them
Ben Carpenter
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GDSGDS
“High street” - the user visits the support provider
Outreach - the user is visited by the provider (eg at home, at work, in a care home)
Ben Carpenter
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GDSGDS
“High street” - the user visits the support provider
Outreach - the user is visited by the provider (eg at home, at work, in a care home)
Ben Carpenter
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GDSGDS
No redesigned digital service goes live without appropriate support in place
Ben Carpenter
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GDSGDS
Ben Carpenter
Government Digital Service
@benaldo
Ben Carpenter
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GDSGDS
James Ashton
Delivery Manager, Digital Inclusion
Government Digital Service
@jgja
James Ashton
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GDS
Digital Inclusion
Lot 2
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GDS
Digital Inclusion: definition
and strategy
James Ashton GDS
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GDS
Digital Inclusion: enabling
people to go online to make
the most of the internet
James Ashton GDS
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GDS
10.5 million adults in the UK
lack the basic digital skills
to make the most of the
internet
James Ashton GDS
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GDS
Removing barriers such as:
James Ashton GDS
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GDS
Lack of access
James Ashton GDS
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GDS
Lack of skills
James Ashton GDS
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GDS
Lack of motivation
James Ashton GDS
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GDS
Lack of trust
James Ashton GDS
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GDS
Digital inclusion strategy -
corral multi sector efforts to
reduce the number of
digitally excluded people,
SMEs and charities
James Ashton GDS
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GDS
encourage departments to
embed digital inclusion in
policy programmes and
services
James Ashton GDS
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GDS
Evidence shows digital
inclusion can support wider
outcomes including:
James Ashton GDS
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GDS
health
James Ashton GDS
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GDS
social
James Ashton GDS
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GDS
economic
James Ashton GDS
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GDS
Digital inclusion Lot 2
Provision of digital
inclusion services
James Ashton GDS
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GDS
needs assessment or
analysis
James Ashton GDS
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GDSJames Ashton GDS
the design
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GDSGDS
and/or the delivery of
basic digital skills
training
James Ashton
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GDSGDS
James Ashton
Delivery Manager, Digital Inclusion
Government Digital Service
@jgja
James Ashton
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GDSGDS
Sonia Diosee
Commissioning Manager
Government Digital Service
Sonia Diosee
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GDS
Bidding Process
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GDS
Industry Event feedback - Aug/Sep
Invitation to Tender - Oct/Nov
Evaluate supplier responses - Dec/Jan
Award Contracts - Mar/Apr
Sonia Diosee GDS
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GDS
What is a Framework
Agreement?
Sonia Diosee GDS
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GDS
What is a Call Off?
Sonia Diosee GDS
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GDS
Mini Competitions
Sonia Diosee GDS
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GDS
Framework bidding will be
iterative - every 12 to 18
months
Sonia Diosee GDS
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GDS
Invitation to Tender
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GDS
Feedback from this event
will shape our ITT
requirements
Sonia Diosee GDS
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GDS
Outputs will be shared on
GDS blogs
Sonia Diosee GDS
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GDS
Tender will be published
online using Emptoris
Sonia Diosee GDS
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GDS
Suppliers will have 6 - 8
weeks to respond to the bid
Sonia Diosee GDS
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GDS
Tender Clarification Process
Sonia Diosee GDS
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GDS
Selection Process
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GDSSonia Diosee GDS
1st Stage
EvaluationSelection Award
1. Mandatory
Questions /
Organisational
Criteria.
Pass/Fail
2.
Mandatory
Technical
Criteria.
Pass/Fail
3. Quality Criteria.
Scored with
overall threshold
that must be
exceeded and
minimum pass
mark for each
criterion.
4. Final Award -
Successful bidders
will be awarded
contracts based on
the following
elements:
Technical
Commercial
Price
Pass all
criteria
Pass all
criteria
Pass all
thresholds
Fail one criterion and bid is rejected
Fail one criterion
and bid is rejected
Fail to match or
exceed the
minimum pass
mark for one
criterion and bid is
rejected
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GDSGDS
Sonia Diosee
Commissioning Manager
Government Digital Service
Sonia Diosee
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GDS
Questions
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GDSGDS
Ben Carpenter
Government Digital Service
@benaldo
Ben Carpenter
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GDS
Group Q&A
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GDSBen Carpenter GDS
We’re specifically interested in your
ability to deliver services as outlined in
the earlier presentations
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GDSBen Carpenter GDS
Please keep your answers short - they
shouldn’t require much discussion
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GDSBen Carpenter GDS
We’d rather have short answers to
every question, than detailed answers
to a few
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GDSBen Carpenter GDS
If a question isn’t relevant, or you can’t
answer it, that’s fine
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GDSBen Carpenter GDS
GDS staff will be on hand to clarify the
meaning of any questions
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GDS
Thank you!
Ben Carpenter GDS
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GDSGDS
Ben Carpenter
Government Digital Service
@benaldo
Ben Carpenter
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Digital Training and Support
Framework Industry Engagement
Event7 September 2015