individual page use?: yes are all uses and applications discussed or referenced in the proposed...

Individual Page Use?:Yes

Are all Uses and Applications Discussed or Referenced in the Proposed Material on Label for the Product?:

Yes

Relates to a Major new Product/Services Launch?: No

Includes Product or Service Claims, Features, Benefits or similar information?: YES

Contains Competitive or Comparative Claims?: No

Includes Return on investment (ROI), quantifiable cost of ownership, reimbursement, or meaningful use claim or reference?:

No

Include References to Market / Segment Share or Market / Segment Leadership?: No

Include identifiable Patient Information / Data?: No

If Customer Names are Used, are Necessary and Appropriate Permissions in Writing and on File?:

NO

Include Customer Testimonials?: NO

If any non-GE Stock Images are Used, are Necessary and Appropriate Permissions in Writing and on File?:

N/A

Do the Proposed Materials Contain Images of GE Products?: NO

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Centricity™ Business University

Centricity Business University Take 2

The content of this presentation represents the views of the author and presenters. GE, the GE Monogram, Centricity and Imagination at Work are trademarks of General Electric Company.

Disclaimer:

Mission of Centricity Business UniversityThe mission of Centricity Business University is to ensure that our employees have in-depth knowledge of Centricity Business prior to their first day of work in the clinic. The training program achieves this mission by providing comprehensive training during a five day training course that includes mock clinics, games and competencies.

We also offer regularly scheduled refresher training for existing employees. This training is designed to “remind them of what they already know”, as well as teach new modules, features and go more in-depth once they have the basics. Successful completion of Centricity Business University is mandatory

prior to receiving a Centricity Business Username and Password!

Centricity Business University

The Whys:

Loss of Access

Culture of Fear

High Turnover rate

Frustrated Department Administrators

Lack of standardization in a brand new system that was

designed with standardization in mind


Syllabus Employees who successfully complete the course will receive a graduation certificate.

Day 1 Introduction, expectations, and goals are provided, followed by both instructor-led and hands-on training on system

navigation, patient lookup and registration

Day 2 Review of day 1, scanning documents, and review of all SIU forms (privacy, authorization forms, waivers, ABN,

accident and workers comp insurance forms, and Centricity Business downtime forms). This day also includes EHR training

Day 3 Review of days 1 and 2, appointment settings, provider schedules, scheduling concepts, insurance plan concepts

and referrals

Day 4 Comprehensive hands-on review of days 1-3. “Who Wants To Be a Bazillionaire”, Mock clinics and competency

Day 5 Appointment check-in, eligibility, payment batches, hold bills, system alerts, final competency exam, graduation.


User Guides

The Basics Patient Registration-Revision Appointment Scheduler Miscellaneous, Scanning and Forms Appointment Settings-Providers Schedules Insurance Plan Concepts Referrals Appointment Settings-Appointment Manager-Front Deck Check In Front Desk Cash Drawer Reconciliation-Batch Management

Each user guide also has its own review section.


104 Slides Covers all 10 user guides Questions are based on the Final

Competency Exam Students take turns answering the

questions 100 Grand Candy bars are given for

correct answers


Evaluation and Measurement

• Daily Review sessions

• Mock clinics

• Learning games• Competency exam - Students must pass with an 85% or

higher to successfully complete the course and receive their user id and password.


Final Competency Exam

Section 1-5

Written (71 pts) (- ) ______%

Hands On (39 pts) (- ) ______%

Section 6-7

Written (29 pts) (- ) ______%

Hands On (8 pts) (- ) ______%

Final Score (147 pts) (- ) ______%

Extra Credit ---------------- (+__)

Final Grade ______%


CBU Week of: ________________________ Report Card Test Score: ___________Student Name: _______________________Supervisor: _________________________ Dept: _________________________ Phone: _________________________

Punctual Attitude Participation Listen

Tuesday

Wednesday

Thursday

Friday

Monday


Using Report Cards helps us to be proactive in notifying supervisors of any concerns that are documented during


Class Survey Stats


Three Month Follow up Survey


3 Month Follow-Up

I learned so much with this course!! Good job !!

Great course, I feel very prepared!

You guys were awesome. Thank you for being patient with me. I loved the Repetition.

The trainers are great!!! Couldn’t ask for better girls to train the class. Had fun and feel comfortable with the system now.

The material was presented in a way that was clear and easy

to understand. The extra review slides were helpful.

Great presentation and explanation of everything, also

made the course fun and enjoyable.

The handouts with the detailed steps are very helpful. I liked how there were a lot of demonstrations and hands on time. It makes it easier when learning and of course the teachers were GREAT!

I felt the instructors had a lot of knowledge and took their time to explain details not only of what to do but the reasons for doing them and what happens next.

The only comment I have is that I found it to be excellent and should be required for everyone new to SIU.


Student Testimonials

Other services offered by Centricity Business University trainers

Bi-monthly User Group meeting that includes “hot topic” refresher training

Regularly scheduled refresher training sessions on frequently asked questions (fielded by Help Desk)

“Did You Know” weekly email tips Regularly scheduled “Master Schedule” Open House sessions 2 week follow up with all new users


What we’ve learned this year

Departments want our feedback on their employees Existing employee training is a MUST We REALLY need super-users Repetitive Hands-On practice is imperative It would be beneficial for the full HR orientation to be

complete before Centricity Business University begins


Future of Centricity Business University

Continue to add and update documentationNew training room, we’re out of seats! Continue to track the success of Centricity Business

University via turnover rates and reduction in loss of access

Revamp Product Champion Program (super users)


?

Questions

individual page use?: yes are all uses and applications discussed or referenced in the proposed...

Documents

centricity business

day training course

ehr training day

day of work

referrals day

competency day

registration day

comprehensive training