INDIANA UNIVERSITY

2003

What is a business major?Being a part of the business program encourages and demands that students perform at their best. Our

expectations are similar to those that future professionals will encounter in their careers: We want our students to achieve to their highest abilities. Faculty expect students to be prepared for class and to participate actively.

The business curriculum focuses on how to work in group/team environments and provides opportunities for individual

performance and growth.

AccountingAccountingBusiness Economics and Public Policy Business Economics and Public Policy

Computer Information SystemsComputer Information SystemsEntrepreneurshipEntrepreneurship

FinanceFinanceFinance-InsuranceFinance-Insurance

Finance-Real EstateFinance-Real EstateInternational StudiesInternational Studies

Legal StudiesLegal StudiesManagementManagementManufacturing SystemsManufacturing SystemsMarketingMarketingNot-for-Profit ManagementNot-for-Profit ManagementOperations ManagementOperations ManagementPurchasing/Materials ManagementPurchasing/Materials ManagementSupervision Management.Supervision Management.

Undergraduate majors:

Completing your educationSupervision Supervision Management. Supervision Management.

Operations Management, ManagementOperations Management, Management

Customer Relations Entrepreneurship, Entrepreneurship, MarketingMarketing

Inventory Operations Management, Purchasing/Materials Management, Operations Management, Purchasing/Materials Management, AccountingAccounting

Merchandising Operations Management, Purchasing/Materials ManagementOperations Management, Purchasing/Materials Management

Payroll/expenses Operations Management, Purchasing/Materials ManagementOperations Management, Purchasing/Materials ManagementSupervision Management, AccountingSupervision Management, Accounting

Employment law Legal StudiesLegal Studies

Training Operations Management,Operations Management, Marketing, Supervision ManagementMarketing, Supervision Management

Neighborhood involvement MarketingMarketing

Gross/net profit max Finance, Accounting, Operations Management, MarketingFinance, Accounting, Operations Management, Marketing

We’re here to talk about.....

WHY...

• WE WANT TO SELL YOU ON RETAILING, MORE SPECIFICALLY…

CHAIN DRUG INDUSTRY

• 3 BILLION PRESCRIPTIONS FILLED IN THE UNITED STATES IN 2001

• TOP 4 CHAINS DO 82 BILLION IN ANNUAL SALES

• 14,000 STORES…

• 46% INCREASE IN PRESCRIPTIONS IN NEXT 4 YEARS

The Boomer Wave is Rolling to Shore…

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Population in Millions, by AgePopulation in Millions, by Age RangeRangePopulation in Millions, by AgePopulation in Millions, by Age RangeRange

35-44 55-64

WHERE DOES WALGREENS RANK

• RANKED #1 IN THE FOOD DRUG INDUSTRY IN FORTUNE’S MOST ADMIRED COMPANIES IN AMERICA

• RANKED #2 IN THE USE OF CORPORATE ASSETS

• RANKED #3 IN EMPLOYEE TALENT• RANKED #2 IN QUALITY IN MANAGEMENT

WHERE DOES WALGREENS RANK

• 28.7 BILLION IN SALES• 3,883 TOTAL STORES• 12% PHARMACY MARKET SHARE IN US• 78TH ON FORTUNE 500 RANKING• NATION’S LARGEST DRUG STORE CHAIN &

11TH LARGEST RETAILER• SERVE 3 MILLION CUSTOMERS PER DAY

27 Consecutive Record Years…

Sales (in Billions)Sales (in Billions)Sales (in Billions)Sales (in Billions)

75 80 85 90 95 010

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Earnings (in MillionsEarnings (in Millions)Earnings (in MillionsEarnings (in Millions)

FY01 Sales Up 16.1%FY01 Sales Up 16.1%FY01 Sales Up 16.1%FY01 Sales Up 16.1%

FY01 Earnings Up 15.3%FY01 Earnings Up 15.3%FY01 Earnings Up 15.3%FY01 Earnings Up 15.3%

Training

Advanced Assistant Manager Training Program•Controlling Store Expenses•Competing through Customer Service•Completing the Buy Card•Managing Training•Delegating Tasks•Conducting Inspections•Communicating Effectively•Troubleshooting Equipment/Merchandise Problems

Store Manager Development•Managing Camera/Electronics Department•Managing Cosmetics for Profit•Reducing Store Expenses•Meeting the Needs of Diverse Customers and Employees•Assessing the Financial Conditional of your Store•Assisting in Your Pharmacy•Doing the Right Thing - Ethics at Walgreens

Section A: Providing Customer Service• Processing Refunds• Issuing Rain checks• Treating Job Applicants Well• Supervising Liquor/Tobacco Sales• Resolving Customer Complaints/Problems• Preventing Shoplifting

Section D: Managing Inventory• Receiving Vendor Merchandise• Preparing Your Store for an Ad• Calculating Gross Profit Percentage• Doing Inter-store Transfers• Planning and Building Displays for Profit• Preventing Employee Theft

Section B: Managing Store Funds• Processing Pay-outs• Processing Voids• Processing Pay outs• Conducting Cash Counts• Processing Pickups• Counting and Correcting the Safe Working Fund

Section E: Managing the Store Facility• Opening Your Store• Closing Your Store• Determining Where to get Maintenance Assistance• Assessing the Condition of Your Store

Section C: Leading the Store Team• ABC’s of Prioritizing

• Keeping Employees on Track• Getting Employees Back on Track• Preventing Discrimination• Preventing Sexual Harassment• Maintaining a Positive Store Environment

Section F: Preventing and Handling Accidents• Preventing Accidents in Your Store• Responding to an Employee Accident• Filling out an Accident Report on an Employee• Responding to a Customer Accident• Filing Out an Accident Report on a Customer

The Walgreens Training Program, Excel, consists of organized workbook programs designed to provide technical knowledge and when combined with on-the-job experience produces top level retail managers. Excel recognizes that individuals progress at different speeds -- the program is self-directed. Assistants complete modular lessons at their own rate. Initially, assistant managers learn day-to-day store operations and graduate to higher order managerial tasks.

Promotion is therefore not dictated by seniority. It is the motivation, talent and drive of each individual which most directly impacts promotion.

Career path

M a n a g em en t T ra in eety p ica l ten u re:6 m o n th s - 3 y ea rs

A ss is ta n t M a n a g er

C o sm eticia n s O n e H o u r P h o to T ech s S erv ice C lerks

D ep a rtm en t H ea d sB o o kkeep er/P A

E x ecu tiv e A ss is ta n tty p ica l ten u re 1 - 2 y ea rs

P h a rm a cy T ech s P h a rm a cy C a sh iers

S ta ff P h a rm a cis ts

P h a rm a cy M a n a g er

S tore M an agerG oal: a tta in ed 2 to 5 years f rom d ate o f h ire

D istrict M an ageru su ally a m in im u m of 5 years as store m an ager

R egion al V ice-P resid en t

Compensation

• Assistant managers: scheduled for a minimum of 44 hours per week. An entry level assistant manager is paid hourly with time and half provided for overtime (in excess of 40 hours). This plan ensures that individuals are paid at a premium for additional time spent working and minimizes the occurrence of excessive overtime. (Typical annual compensation: mid to upper 20’s)

• Executive Assistant Manager: salary plus bonus compensation plan replaces the hourly plan. As an Executive Assistant, an individual begins to direct decisions that affect the overall profitability of the store. (Typical annual compensation: upper 20’s, lower 30’s)

• Manager: combines a base salary plus yearly bonus. This bonus is based on store productivity, profitability and improvement. As a store manager’s performance and productivity increase, she or he will move to larger volume stores. The yearly bonus will reflect this increase in responsibility. (Typical annual compensation ranges from the 40’s to 70’s)

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What do you value?

• Respect for Individuality

• Responsibility

• Rewards/Recognition

• Self Reliance

• Equity

• Want to feel invested in

• Want to be listened to

Upcoming Events

• Tonight: Roundtables open to Seniors from 9:30pm to 10:30pm

• February 18th: Information Session 7:00pm

• February 19th: Interviews at BPO