increasing overall effectiveness of laboratory operations ncsli annual conference national harbor,...
TRANSCRIPT
Increasing overall effectiveness of laboratory operations
NCSLI Annual Conference
National Harbor, Maryland
Presented by Dean S. Williams
© 2011 Effective Focus Insights. All Rights Reserved
How?
Knowledge&
Motivation
KnowledgeTough to do what you don’t know
how to do
Effectiveness
can be
Very Simple
Motivation’cause it just won’t happen on its own
Effectiveness
is like
Staying in Shape
You can do it
Once upon a time …
10Woke up facing a BIG problem
Instrument Backlog
12
13
Chain – talk about underlying principle - system level – everything is part of a system
and church illustration
real effectiveness is about
SYSTEM Effectiveness
EffectiveFocus(simple)
Insights
Principles• Focus – Goal + a Simple Plan• Improve – address the constraint• Evaluate – Measure your progress
Pragmatics• Problems – What to change• Conflicts – What to change to• Resistance – How to change
Practices• Simplify – Creating efficiency • Prioritize – Planning success• Execute – Getting results
Principles• Focus – Goal + a Simple Plan• Improve – address the constraint• Evaluate – Measure your progress
1st Principle - You need to have Focus
Focus = a goal and a simple plan
“You've got to be very careful if you don't know where you're going, because you might not get there."
-Yogi Berra
Our Goal
Ensure the Right Measurement Resource is in the Right Place at the Right
Time.
1st Principle - You need to have Focus
Focus = a goal and a simple plan
“Enthusiasm without knowledge is like running in the dark.”
- unknown
Our Goal and Simple Plan
2nd Principle – To Improve, address the Constraint
“It’s possible to spend your time working efficiently on unimportant problems which, when solved, will bring no glory to you and no profit to the company.”
- Robert H. Henry
System view of M&TE operations
Plants
2500
2500
2500
500
Receiving
500 after
350 before
10 Labs
Total
Production
250
Approval
600
Shipping
Capabilities of each function
350 before
500 after
3rd Principle – Measure to improve effectiveness
“Tell me how you will measure me and I’ll tell you how I will behave.”
- Eli Goldratt
Throughput
Three Measuresfor greater effectiveness
Inventory
Operating Expenses
Principles• Focus – Goal + a Simple Plan• Improve – address the constraint• Evaluate – Measure your progress
Practices• Simplify – Creating efficiency • Prioritize – Planning success• Execute – Getting results
31
32
1st Practice – Simplify for greater effectiveness
“Almost every well-established organization has a coral reef of procedures that were laid down to achieve some long forgotten objective.”
- John W. Gardner
What don’t you need?
David?
Get rid of everything that doesn’t look like David.
It’s OK to…
38
3
1
2nd Practice – Prioritize for greater effectiveness
It is not enough to be busy; so are the ants.
The question is: What are we busy about?
-Henry David Thoreau
Focus on Quadrant 2, the “green” zone
Not
Im
port
ant
/
I
mpo
rtan
t
Urgent / Not Urgent
1
3 4
PRIORITY GRID
2
IMPORTANTAnd you let then become
URGENT
NOT IMPORTANTbut they actURGENT
IMPORTANTAnd not yetURGENT
NOT IMPORTANTAnd not
URGENT
41
3rd Practice – Execute with singleness of mind for greater effectiveness
“Plans are only good intentions unless they immediately degenerate into hard work.”
- Peter Drucker
Multi-tasking
"To do two things at once, is to do neither.“ - Publilius Syrus
Learn from the Gerbil
Be the Relay Runner
Eat the Frog
Practices• Simplify – Creating efficiency • Prioritize – Planning success• Execute – Getting results
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Pragmatics• Problems – What to change• Conflicts – What to change to• Resistance – How to change
Goal
Need
Need
Want
Want
Conflict
Type and nature of the problem
Direction of the solution
The complete solution
Negative side effects
Obstacles
Un-verbalized fears
Effective Change
Symptom
Cause
Symptom
Symptom
Cause
Root Cause
Symptom
Cause
SymptomSymptom
Cause
Root Cause
1st Pragmatic– Problemsgetting beyond the symptoms to find lasting solutions
“When we find and work at removing the actual cause of the problem we will never find it repeating.”
- Brahma Kumaris
52
Go beyond dealing with symptoms and start
addressing the underlying causes.
2nd Pragmatic– Conflictsbreaking the barriers to greater effectiveness
Goal
Need
Need
Want
Want
Conflict
“We are never so likely to settle a question rightly as when we discuss it freely.”
- Thomas Babington
55
Move from arguing about wantsand start talking about needs and common goals
Type and nature of the problem
Direction of the solution
The complete solution
Negative side effects
Obstacles
Un-verbalized fears
Effective Change
3rd Pragmatic– Resistance planning for more effectiveness solutions
6 Laye
rs o
f
Resist
ance
“There are no problems we cannot solve together and very few we can solve by ourselves.”
– Lyndon Johnson
58
Overcome resistance to changeby effectively engaging the stakeholders – determine and address their concerns
Pragmatics• Problems – What to change• Conflicts – What to change to• Resistance – How to change
Goal
Need
Need
Want
Want
Conflict
Type and nature of the problem
Direction of the solution
The complete solution
Negative side effects
Obstacles
Un-verbalized fears
Effective Change
Symptom
Cause
Symptom
Symptom
Cause
Root Cause
Principles• Focus – Goal + a Simple Plan• Improve – address the constraint• Evaluate – Measure your progress
Pragmatics• Problems – What to change• Conflicts – What to change to• Resistance – How to change
Practices• Simplify – Creating efficiency • Prioritize – Planning success• Execute – Getting results
Recommended Reading
• 7 Habits – Stephen Covey• The Goal – Eliyahu Goldratt• Finally Focused – Dean Williams• Switch – Chip & Dan Heath• Strengths Finder – Rath• Well Being Finder – Rath &
Harter
What’s your next step?
EffectiveFocusInsights
Questions? Comments
Principles• Focus – Goal + a Simple Plan• Improve – address the constraint• Evaluate – Measure your progress
Practices• Simplify – Creating efficiency • Prioritize – Planning success• Execute – Getting results
Pragmatics• Problems – What to change• Conflicts – What to change to• Resistance – How to change