1. Foundation OneWorld-Platform for South-East Europe Inclusive e-goverment Benchmark e-Government Services Bosnia and Herzegovina www.e-society.org.mk

2. www.e-society.org.mk Service: Income taxes Definition of the service:Income taxes: declaration, notification of assessment Service provider: Porezna Uprava FBiH Type of service provider: entity level institution (regional) Grade:2Max grade: 4 URL:www.piufbih.ba 3. www.e-society.org.mk Service: Job Search Definition of the service:Job search services organized by the official labour offices, application for unemployment, like season employment, employment abroad, qualifying for scarce professions, and services for surplus labour. Private market excluded Service provider: Zavod za zapoljavanje Kantona Sarajevo Type of service provider: Cantonal Level institution/regional Grade:2Max grade:3 URL: www.juszzks.com.ba www.fzzz.ba 4. www.e-society.org.mk Service:Social Security Benefits Definition of the service:obtaining income replacement in case of unemployment, child allowances etc Service provider:Ministarstvo rada i socijalne politike FBiH Type of service provider: entity government Grade:1Max grade: 4 URL:www.fbihvlada.gov.ba 5. www.e-society.org.mk Service:Police Related Matters Service: Declaration to the police Description: Standard procedure to declare a theft of personal goods to a local policeofficer Service:Personal documents Definition of the service:Obtaining Identity Card, passport, and drivers license Service:Car registration Description:registration services for new , used, and imported car; change ofownership, first registration, temporary license plates, etc. Service: Announcement of moving (change of address) 6. www.e-society.org.mk Service:Police Related Matters Service provider: Ministarstvo unutranjih poslova Kantona Sarajevo/direkcija za implementaciju CIPS projekta Type of service provider: cantonal levelinstitution/regional Grade:2Max grade: 4 URL: www.mupks.ba www.cips.gov.ba 7. www.e-society.org.mk Service:Building permission Definition of the service: Standard procedure to obtain building or renovation permission for a personal building (initial and regular requests only)Service provider: Ministarstvo prostornog ureenja i zatite okolia Kantona Sarajevo Type of service provider: cantonal level institution/regional Grade:1Max grade: 4 URL: www.ks.gov.ba 8. www.e-society.org.mk Service:Public libraries Definition of the service:on-line availability of catalogues, search tools, and access to electronic materials Service provider: Nacionalna i Univerzitetska Biblioteka BIH Type of service provider: National Grade:2Max grade:3 URL: www.nub.ba 9. www.e-society.org.mk Service:Certificates Definition of the service: request and delivery of birth, marriage, death, and citizenship certificates. Service provider: Optina Centar Type of service provider: local level Grade:2Max grade:3 URL:www.centar.ba 10. www.e-society.org.mk Service:Enrolment in higher education Definition of the service:Standard procedure to enrol and register students in a universityor similar institution of higher education subsidized by the administrative body in the country. Service provider: Univerzitet u Sarajevu Type of service provider:Cantonal UniversityGrade:2Max grade: 4 URL: www.unsa.ba 11. www.e-society.org.mk Service:Health related services Definition of the service:Interactive advice on the availability of services in different hospitals; making an appointment. Service provider: Zavod za Javno zdravstvo Kantona Sarajevo Type of service provider: Cantonal level institution Grade:1Max grade:4 URL:www.zzjzks.ba wwwzzjzfbih.ba 12. www.e-society.org.mk Service: Social Contributions Definition of the service:Health and pension insurance for employees Service provider: FederalniZavodPIO/MIO Type of service provider: entity level Grade:1Max grade:4 URL: www.fzmiopio.ba 13. www.e-society.org.mk Service:Corporate tax (declaration and notification) Definition of the service:Declaration and notification of corporate tax Service provider: Porezna Uprava FBIH Type of service provider: entity level institution Grade:2Max grade:4 URL: www.pufbih.ba 14. www.e-society.org.mk Service:VAT Definition of the service:All VAT related services Service provider: Uprava za Indirektno oporezivanje BIH Type of service provider: National (State level) Grade:2(4)Max grade: 4 URL:www.uino.gov.ba 15. www.e-society.org.mk Service:Registration of anew company Service provider: Opinski sud Sarajevo Type of service provider: local Grade:2Max grade: 4 URL: www.oss.ba 16. www.e-society.org.mk Service: Submission of data to statistical offices Service provider: Federalni Zavod za Statistiku Type of service provider: Entity level Institution Grade:2Max grade:3 URL: www.fzs.ba 17. www.e-society.org.mk Service: Customs declaration Service provider: Granina Policija BiH (Dravna Granina sluba) Type of service provider: National Grade:1Max grade: 4 URL: www.dgs.gov.ba 18. www.e-society.org.mk Service: Environment-related permits Service provider: Ministarstvo prostornog ureenja i zatite okolia Kantona Sarajevo Type of service provider: Cantonal level institution/regional Grade:1Max grade:4 URL: www.ks.gov.ba 19. www.e-society.org.mk Service: Publicprocurement Definition of the service:Standard procedure for a tender for public procurement, subject to national public announcement. Service provider: Agencija za javne nabavke BiH Type of service provider: National Grade:2Max grade: 4 URL: www.javnenabavke.ba 20. www.e-society.org.mk Responsibility for development of e government services ???

State Level responsibility:

• • Ministry of Transport and communications on State Level

Entity Level responsibility :

• • Federal Institute for development planning (Entity FBiH)

• • Ministry Of science and technology of RS (Entity Republic of Srpska)

Cantonal Level responsibility:

• • Cantonal Governments (Government of Kenton Sarajevo)

Institutional level responsibility:

• • Development bodies inside particular institutions

21. www.e-society.org.mk What was the schedule for development ???

There is no national strategy for development of e services.

Development plans are made separately, depending on institution responsibility level

State Level institutions e development strategy

Entity level institutions e development strategy

Cantonal level institutione development strategy

Individual institutional e development strategies

22. www.e-society.org.mk Current plans

Improvement of existing e services

Increase of interactivity

Search procedure simplification

Intranet development

Maintenance of existing e services

23. www.e-society.org.mk Obstacles encountered in implementation of e services

NON existing vision of joint development of informational systems on all institutional levels

Unclear vision inside particular institutions

NON existing lobbing documents

Low financial resources

NON existing E legislative

NON existing state level code of rules on e services

Users education

IT staff underestimation

24. www.e-society.org.mk What needs to be done???

Increase of financial resources for e services development

Improvement of e legislative

Making of strategic document(s) on all institutional levels and proper implementation of the strategy

Users education

Increase of income coefficient for IT personnel

25. www.e-society.org.mk Inclusion aspects

Needs of disadvantaged people and members of marginalized groups are not taken into account

Available e services are available in all three official languages in BiH

Any other inclusion aspect is not taken into accoun t

26. the end Sanjin Buo