in-plant-printing-software-technology-and-applications graph expo
TRANSCRIPT
IN-PLANT SOFTWARE TECHNOLOGY & APPLICATIONS
Tim HendrixState Printer Oregon Publishing & Distribution
– FULL PRESENTATION –
INTRODUCTION
In the In-Plant printing industry for over 16 years
All with the State of Oregon
5 years as IT Manager
4 years as State Printer
INTRODUCTION
Oregon State printing was established in 1847• 168 years in existence
Thoughtful change and technical advancement is crucial
2006 – All digital no offset presses
INTRODUCTION
Had some great technology successes
Some, not so much
Learn from the mistakes and move on
As with many Government In-Plants:
• Tight budget
• Narrow margins
• History of lagging in technology
INTRODUCTION
Types of Technology
Considerations- upgrade for new services
Technology Centric In-Plant
Finding the right fit
• Software
• Security
• ROI
TYPES OF TECHNOLOGY
“Out of the box” software, AKA Commercial-off-the-shelf (COTS) software
Software as a Service (SaaS)
OUT OF THE BOX SOFTWARE Higher upfront cost Hardware• Upgrades
Operating systems (OS) Onsite or contracted IT staff Maintenance contract with vendor
SOFTWARE AS A SERVICE (SAAS) Lower upfront costs Typically higher ongoing monthly costs No investment in • Hardware • Operating System• IT staff
CONSIDERATIONS
Configurable: Using built in tools, that can create functionality by the user. Any configuration is forward compatible with future releases.
Customizable Still using built in tools, but the customization may not be compatible with future releases and is harder to maintain.
COMPONENTS OF A TECHNOLOGY-CENTRIC IN-PLANT
Change control
Onsite technology specialist
Development of vendor partnership
Staff involvement with the entire project from concept
to implementation
Stakeholder involvement and buy in
Lifecycle mentality – think of your In-Plant holistically
What will the new technology give you?
Better efficiencies
Better product
New product or service
• Make sure there is a market for this
COMPONENTS OF A TECHNOLOGY-CENTRIC IN-PLANT
Map out the systems
COMPONENTS OF A TECHNOLOGY-CENTRIC IN-PLANT
Have an implementationplan
COMPONENTS OF A TECHNOLOGY-CENTRIC IN-PLANT
FINDING THE RIGHT FIT
Upgrading or replacing a current system Compatibility with your current processes
• Look at your process with a critical eye
(Process Improvement)
Retention of historical data
• What do you need to keep?
• Will it still be accessible?
Hardware considerations
FINDING THE RIGHT FIT
Adding a new software system Do your homework
Talk to peers in the industry
• IPMA exchange is a great resource
Develop an ROI on the acquisition
• Look at efficiencies gained
• New product or service
OTHER CONSIDERATIONS Back-up and redundancy Think in terms of downtime
1,6,12,24 hour
Days? Disaster Recovery
Mission Critical Software
• Failover to a mirrored system
• Up to the minute (or day) full backup
OTHER CONSIDERATIONS Back up critical production PC’s Once the standard build is installed and… Your specific customization is applied Back it up
Advantages Clean rebuild if there is a critical error or virus Decreased workstation down time
Do not allow automatic updates on servers or PC’s Test it first
WEB TO PRINT
Much has changed in the past 10 yearsMany offerings
WEB TO PRINT
Easily Configurable
• Your own custom “skin”
• Specific skins for specific customer groups
Highly Customizable
• Pricing
• Workflow
• Logic
WEB TO PRINT
Auto preflight Auto PDF creation Custom print drivers Single sign on authentication Customizable security Pick-and-Pack ordering of standard print Variable data components Many more enhancements
WEB TO PRINT
Publishing & Distribution Home built solution since 2004
• Perl programming language
• On-site programmer
• Costly to enhance/modify
Currently implementing WebCRD™
• Highly customizable
• Built with In-plants in mind
WEB TO PRINT
Publishing & Distribution In-house server based Direct connection to MIS system Direct connect to production systems Bidirectional communication Installable print driver for our customers SurePDF™ Unlimited Licenses Workflows
WEB TO PRINT
Publishing & Distribution Customers can access previous orders and files Document Preview including finishing
WEB TO PRINT
Publishing & Distribution Real-time pricing information for the customer
Publishing & Distribution Intuitive dashboard
WEB TO PRINT
WEB TO PRINT
Publishing & Distribution Pre-Production
MANAGEMENT INFORMATION SYSTEM (MIS) The Heart of an In-plant Job Tracking Inventory Management Purchasing Billing Customer management Metrics Historical trends
MANAGEMENTINFORMATION SYSTEM (MIS)
Currently using EFI LOGIC
Requirements stage for the replacement
Down to two possible solutions EFI PACE Avanti Slingshot
MANAGEMENTINFORMATION SYSTEM (MIS)
MANAGEMENTINFORMATION SYSTEM (MIS) Estimating Scheduling Purchasing Inventory Planning Shop floor data collection
Job costing Receivables Payables Accounting Reporting Analysis JDF Integration
MANAGEMENTINFORMATION SYSTEM (MIS)
Job Definition Format (JDF) standard Job ticket numbers Job descriptions Size Colors Media information Quantities Content files
PRODUCTION CONTROL
Separate from your Web-to-Print or MIS system Strictly file management Multiple inputs Conversion Load Balancing SLA Management Workflows Reporting Archiving
PUBLISHING & DISTRIBUTION’S SYSTEM
PUBLISHING & DISTRIBUTION’S SYSTEM
PUBLISHING & DISTRIBUTION’S SYSTEM
Robust Report generator Canned reports Customizable reports Viewed on screen PDF form Download to data
PUBLISHING & DISTRIBUTION’S SYSTEM
Report Sample
VARIABLE DATA WORKFLOWS
Come a long way since the days of mail merge
VARIABLE DATA WORKFLOWS
VARIABLE DATA WORKFLOWS
VARIABLE DATA
Dynamic background changes “Onserts” instead of inserts Variable images Call out external tasks Dynamic multiple output paths• Print• PDF• Email
VARIABLE DATA
Constant Evolution
METRICS AND CUSTOMER SATISFACTION
Many tools available Survey Monkey Zoho Novisurvey Maritz CX
METRICS AND CUSTOMER SATISFACTION
Pick one that fits your needs Instant response Timed
METRICS AND CUSTOMER SATISFACTION Gaining more attention is the Net Promoter Score or NPS Calculate the NPS• Subtract the percentage total of Detractors from the percentage total of
Promoter
METRICS AND CUSTOMER SATISFACTION
For internal metrics gathering, there are a variety of tools
DELIVERY AND SHUTTLE SERVICE Secure package tracking GPS location data Dash Cam’s
DELIVERY AND SHUTTLE SERVICESecure package tracking
DELIVERY AND SHUTTLE SERVICE
DELIVERY AND SHUTTLE SERVICEGPS Location and vehicle information
DELIVERY AND SHUTTLE SERVICE Dash Cam’s Just beginning the research Currently looking at Lytx DriveCam
• Event recording• Automatic or manual activation• Analytics to help you determine which drivers and
behaviors are putting you most at risk
CONCLUSIONS
Chose the type of technology Look at all the considerations Map it out Look to process improvement Components of a technology centric In-Plant Finding the right fit
IN-PLANT SOFTWARE TECHNOLOGY & APPLICATIONS
bit.ly/ostGE15vid
For more information or to view videos from this presentation, visit: