CASE STUDY - TOPAZ

www.storm.ie

Improve business performance

• 360-degree view ensures continuous customer engagement

• Leverage customer service to inform business strategy

• Advance digital transformation through seamless integration

Customer Service and Support Solutions - StormPremium CSS

Many organisations want to put their customers at the centre of their business as part of a digital transformation strategy, but are unsure how to do it. StormPremium CSS delivers the 360-degree view they need, ensuring better customer visibility, accurate reporting, and seamless integration across every customer touchpoint. The combined impact will dramatically improve your NPS (Net Promoter Score) rating.

We adapt process flows, self-service tools, and the built-in reporting capabilities of Microsoft Dynamics 365 to provide an end-to-end CSS solution. You can better manage the customer journey, from on-boarding and support through to developing new product/service offerings based on proven market demand.

Key benefits to your business Keep customer conversations going – by opening up multiple channels through social media, you can stay closer to customers and make engagement seamless. Go beyond the confines of traditional support to give customers a better experience that will keep them engaged with your business and what you can do for them.

Achieve competitive advantage with a 360-degree view – features and functionality in StormAdvanced CSS turn service and support into a fully integrated business-wide function that will forge long-lasting customer relationships fundamental for growing revenue.

Inform business strategy – close alignment with customer service and support channels create upsell/cross-sell opportunities. New product/service launches can be built around a better understanding of customer needs to target specific market segments and maximise your R&D investments.

www.storm.ie

Dublin OfficeCapel Building, Marys Abbey, Dublin 7, IrelandTelephone: +353 1 416 1226Email: info@storm.ie

Galway OfficeGalway Business Park, Upper Newcastle Road, Galway, IrelandTelephone: +353 91 509 770Email: info@storm.ie

StormPremium CSS Key features of StormPremium CSS* Additional features Add-ons

Storm Technology has the expertise and capabilities to integrate our CSS packages with a wide range of services and solutions, including:

Skype for Business Integration

Outlook Integration

OneNote Integration

SharePoint Integration

Power BI Integration

Social Engagement

A range of add-ons are available from Storm to supplement particular business requirements.

Data Cleansing

Data Migration

Data Integration

Personalised Training Pack

Live Chat Integration

Success Manager Pack

Field Service Configuration

Voice of the Customer Configuration

Custom XRM Solutions

To find out more contact sales@storm.ie or if you need a bespoke solution request a free consultation with a member of our CRM team today.

Advanced Reporting

Service Intelligence

Integrated Communication

Full 360-degree View

Customer Self Service Portal

Unified Service Desk

Who will benefit?Organisations pursuing a digital transformation strategy and aspiring to put customers at the centre their business will find the connected ecosystem of processes in StormAdvanced CSS a valuable addition to their tools. A scalable solution that has the agility to change with the business, it also helps future-proof Customer Service and Support.

Sales, Marketing and Finance, will all benefit from being part of the same integrated approach. And the customer will benefit from greater engagement and a better experience. The business a whole will transform service and support into a measurable process and see a spike in the NPS (Net Promoter Score) index.

*Includes all features and functionality of StormStarter and StormAdvanced CSS

Customer Service and Support Solutions - StormPremium CSS