implementing the standards of quality as a family resource ... · pdf fileimplementing the...

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Implementing the Standards of Quality as

a Family Resource Center and Home

Visiting Program

The Delta and Monument

First 5 Centers

Welcome Home Baby

Program

AGENDA

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SESSION AGENDA

• 3:00pm – 3:15pm – Introductions

and Who is In the Room Activity

• 3:15pm – 3:45pm – Standards

Implementation Talk

• 3:45pm – 4:10pm – Brainstorming

Activity

• 4:10pm – 4:30pm - Discussion and

Conclusion

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WELCOME HOME BABY

All Services provided in English and Spanish

750 – 800 families served per year 750 families in FY 2015

Serving pregnant and parenting families until children are 2 – 3 years of age

Funding: Contra Costa County First 5 and Early Head Start Home Visiting

AGENDA

• We provide Our Families with:

• Weekly 90 minute Home Visits through the first two years of their infant’s life.

• Social Events twice a month where parents and babies learn and play together

• ASQ Child Development Screenings so parents know how their infants are developing in the areas of: communication, problem solving, gross motor, fine motor and personal/social

• Post Partum Depression screenings with referrals and linkages to Mental Health Services

• An Evidence Informed Parenting Curriculum called Growing Great Kids

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WELCOME HOME BABY

AGENDA

• We also provide Our Families with:

• Home safety information and supplies • Assistance in enrolling in benefits such as Medical, Food

Stamps, unemployment assistance, Housing assistance • Families receive support for financial issues, budgeting, debt

clearance and legal issues including child custody and immigration/documentation challenges

• Home Visitors partners with parents to identify their strengths, assess their needs and support their development

in the nationally recognized

FIVE PROTECTIVE FACTORS

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WELCOME HOME BABY

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FIRST 5 CENTERS

The First 5 Centers provide services for families parenting children ages Five and

under

Contra Costa County First 5 has 5 Family Resource Centers (FRCs) serving 1,860

families

All Services are free and are located in the cities with the highest medical birth rate in

county

Aspiranet oversees 2 of the 5 FRCs: one located in Concord CA and the second in

Brentwood CA

AGENDA

• Our Family Resource Centers Provide Families with:

• Classes for parents to take with their infants/toddlers throughout the week and on Saturdays to support healthy parent child relationships

• Curriculum based in early learning tenents and 0-5 brain development with focus on optimal development for infants/toddlers and school readiness

• Social Events where parents and children can socialize and develop their networks of support

• ASQ-3 Child Development Screenings for each child registered at the center as part of the Help Me Grow initiative.

• Evidence Based Parenting Curricula such as Triple P; Abriendos Puertas; Nurturing Parents; 123 Magic

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FIRST 5 CENTERS

AGENDA

• We also provide Our Families with:

• Parent support and education to foster positive parenting practices, child health and development

• Child Watch for sibling while parents are in adult classes or classes with one child

• School Readiness class: Roadmap to Kindergarten • Father engagement activities • Resource referrals and linkages to community support services for basic

needs, financial issues, budgeting, debt clearance and legal issues including child custody and immigration/documentation challenges

• Parent Advisory Councils – for each center • Workshops on topics of interest to parents such budgeting, stress

management, positive discipline, communication within families, community resources

• Car Seat safety and installation services

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FIRST 5 CENTERS

THE 5 PROTECTIVE FACTORS

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PROGRAM IMPLEMENTATION CONTINUUM

Prepare

STEP #1 • We began this process in the 2011-

2012 year (FY 2012)

• Funder (Contra Costa First 5) was on

the CNFSN Steering Committee that

developed these Standards of Quality

• Fall 2011 Funder met with Family

Support Initiative programs and

introduced Program Managers,

Directors to the standards.

• Program Manager (early Childhood

Services Director) Certified in the

Standards Spring 2012.

• All staff in both home visiting and First

5 Centers trained in the 5 Protective

Factors by Strategies CINCO


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Prepare

STEP #1 • Spring of 2012 –Program Manager,

newly certified and very excited about

Standards of Quality….

• Leads Agency Strategic Planning

Process with FRCs for FY 2013 -

results in 5 Strategic Plan Objectives

covering 5 standards: 2.1, 2.2, 3.2 &

ED 1.1, ED 1.2

• Family Strengthening Objective 1: To

increase staff competency (knowledge

and skills) regarding how to support

healthy families and child development

(FS2.1) (Staff Training)

• Objective 2: Enhance family capacity to

support the healthy cognitive social,

emotional and physical development of

their children (FS2.2). (Classes on

ASQ-3 Child Development for Families)

LEARNING!!!


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Prepare

STEP #1 • Objective 3: Deliver activities Specific

to Developmental Domains that provide

opportunities for parents to build social

connections (FS3.2).

• Objective 4: Program develops peer

education model with parent mentors to

assist non-English speaking families in

the center with transition to K. (ED 1.1)

• Objective 5: Staff at the center will

more accurately reflect the diverse

cultures of the community (ED 1.2)

• 5 Objectives – 5 Standards in 2

Sections of the Standards …. All prior

to staff certification in Standards. (PM

identifying SP Objectives in Standards)

5 Strategic objectives!


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Prepare

STEP #1 • Although this process was preemptive,

It showed us that the work was

occurring pre- standards. However,

Lesson learned was that the framework

of the standards made the Indicator

shifts from basic quality to higher

quality more relevant for staff and

enhanced their understanding of the

quality improvement process.

• The Standards provide a QI framework

that is based in the strengths of what a

program IS CURRENTLY

DOING…..with the agreement that we

can work together to make the best

better (4-H Motto: Making the Best

Better); The Standards of Quality are a

user friendly model for staff at all levels.

LESSONS LEARNED!!!


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Promote

STEP #2 • Fall 2012 (FY 2013) Program Manager

Certified as a Trainer in Standards of

Quality - first cohort.

• PM brings the Standards of Quality to

Leadership Team of all 3 programs –

Brief program assessment to assess

whether programming existed to meet

each standard in Home Visiting and

FRC programming

• Findings: Basic Indicators met in each

standard - Attributed to: a) Funder

Program Officer involvement in

program design, b) Agency’s Quarterly

Best Practice review, c) Aspiranet’s

Strategic - Plan 5 Protective Factors

Initiative


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Attend Certification Training

STEP #3 • Spring 2013: implemented Step 3 –

Home Visiting staff and the First 5

FRCs were Certified in the Standards

Spring 2013: All staff certified:

management, Admins, direct service

staff. Note: County-Wide First 5

Centers Certified in this training

• Helpful to have Certified Trainer(s) in

Network and/or Agency – can reduce

cost of certification and re-certification

trainings

• FRC Staff attended Strategies FRC

Core Training; HV complete training in

Program for Infant and Toddler Care

• Staff in the 3 programs completed the

Self Reflection tool as preparation for

the Strategic Planning process for FY

2014.


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Implement Tools

STEP #4

• Program Assessment Tool used for first

time in Strategic Planning FY 2014

• SCOT Brainstorm used as Step 1 of

Program Assessment process.

STRENGTHS CHALLENGES

OPPORTUNITIES THREATS


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Develop Program Implementation Plan

STEP #5 • Spring 2013 - Strategic Planning w/

Standards Training brought to the

Network as an option for the program

level Implementation of Standards of

Quality (E 2.1)

• HV and FRC programs create 2-year

strategic plans which are based on

program outcomes, Participant Survey

results; Staff Self Assessment;

Program Assessment Tool and Parent

Café input. (E 2.1; 3.1)

• Funder implements submission of a

Program Improvement Process as part

of contractual agreements (E 4.1)

• July 2013 (FY 2014) Home Visiting:

Community Building - Healthy Families

Collaborative is established for First 5

home visiting programs (CB 3.1)


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Ensure Ongoing Quality Improvement

STEP #6 • Quarterly updates on Strategic Plans at

All Staff Meetings

• Staff Self Assessments included when

developing annual performance goals

• FRC Parent Advisory Councils Annual

Project: Survey community and provide

two recommendations (based in the

Five Protective Factors) that are

created from survey results - CAC

presents to F5 Commission in June.

FRCs develop new programming to

meet the recommendations .FRC

Reports programming developed to

funder and CAC each Quarter (FC1.1;

FS 3.2; CB 1.2; E 4.1)

• Agency Interoperability Initiative –

Centers Workgroup ( E 4.2; CB 3.1)


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STEP #6 • Quarterly updates on Strategic Plans at

All Staff Meetings (E 2.1)

• Home Visiting Client Driven, Strengths

Based Case Management Models:

Family Development Matrix and Life

Skills Progression (FS 1.1)

• Home Visiting Father Engagement –

staffed by male FES (ED 1.2)

• HV partners with FRCs so Visits and

program socials can be held at centers

(FC 2.1)

• Parent Café’s held in All Programs:

Monthly in HV and Quarterly in FRCs

(FY 2016) (ED 2.1)

• FRCs in Network developed Roadmap

to Kindergarten Curriculum as

collaborative project (CB 3.1)


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Ongoing Training

STEP #7 • FY 2013, FY 2014 and FY 2015,

Network program staff trained in Parent

Café model (FC; ED)

• Reflective Practice Series by Barbara

Stroud (FS)

• Reflective Practice Support Group for

program supervisors and Directors (FS)

• Training by Bruce Perry in Trauma

Informed Practice (FS)

• Cultural Humility Seminar with seminar

by Steve Robbins - Developing a

Culture of Curiosity – Asking vs

Assuming (ED)

• Motivational Interviewing Training (ED

• Home Visiting Staff Certified in EHS

Program for Infant and Toddler Care

(FS)


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STEP #6 • Network FRCs developing shared

Policies and Procedures for continuity

of service provision across FRC

programming (FY 2016) (CB D.3)

• Healthy Families Collaborative holds

regular Staff Development Trainings for

Partners (FS)

• FY 2015 - 2016 Aspiranet included a

Family Strengthening Initiative in the

Agency Strategic Plan and became a

CNFSN Network member as an agency

• FY 2015 Aspiranet Program Director

completed Standards Trainer re-

certification

• FY 2016 – All Aspiranet Contra Costa

First 5 Network staff will be re-certified


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Ongoing Training

STEP #7 • FY 2016 Strategic Plan: Home Visiting

and FRC programs Are Conducting a

comprehensive Program Assessment

as the Strategic Plan for the programs.

• The Plan is organized in the following

way (All Staff Will engage in process)

• Q1 – Family Centeredness

• July – 1.1, 2.1

• Aug - 2.2, 3.1, 3.2, 4.1

• Sept – High Quality Indicator design for

for selected Standards = QI

• Q2 – Family Strengthening

• Oct – 2.1, 2.2

• Nov - 3.1, 3.2

• Dec– High Quality Indicator design for

selected Standards = QI AND

Implementation of High Quality

Indicators created in Q1


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Ongoing Training

STEP #7 • Q3 – Embracing Diversity

• Jan – 1.1, 1.2

• Feb - 2.1, 2.2,

• March – High Quality Indicator design

for selected Standards = Q2

• Q4 – Family Strengthening

• April – 2.1, 2.2

• May - 3.1, 3.2

• June– High Quality Indicator design for

selected Standards = QI AND



• First 2 weeks in July 2016 -



SOCIAL AND EMOTIONAL

COMPETENCE OF CHILDREN

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LETS BRAINSTORM!

WE CAN BE RESOURCES

FOR EACH OTHER!

LET

THE

DANCE

BEGIN

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