implementing rfid & the road to cashless
DESCRIPTION
RFID technology has revolutionized the way we control festival operations. From credentialing to cashless to staff management to marketing, the opportunities are endless. But is your festival ready to implement RFID? In this webinar we'll be talking with the man behind Festival Manager, Robby Black, on how to implement RFID & how you can get your festival on the Road to Cashless. TOPICS INCLUDE: - Wristband RFID registration - Credentialing & catering access control - Cashless strategies - Knowing your audience - Streamlining back of house with front of house operations - Other festival logistics to consider, including volunteer, staffing, & guest list management. GUESTS: Robby Black, Product Manager of Vendini & Creator of Festival ManagerTRANSCRIPT
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Implementing RFID & The Road to Cashless Robby Black Product Manager, Festival Solutions [email protected]
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Join the Conversation #rfid913 (Event Hashtag)
facebook.com/vendini.inc
twitter.com/vendini
linkedin.com/company/vendini.inc
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Vendini’s Festival Vision: Simplifying the business of festivals through ticketing, marketing, access control, and logistics.
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Agenda 1. Back of House Management
2. Streamlining Festival Logistics
3. Access Control in Depth
4. Implementing RFID
5. Social Media / Registration
6. Cashless
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Streamlining Festival Logistics « Artist Relations
« Production / Site Operations
« Guest List Management
« Sponsorship
« Vending
« Volunteers
« Credentialing
« Catering
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Artist Relations « Credential Packets
« Transportation
« Hospitality
« Scheduling
« Offers
« Catering
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Artist Relations
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Production / Site Operations « Staffing
« Credentials + Parking
« Golf Carts
« Hotel / Housing
« Radios
« Catering
« ……
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Production / Site Operations
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Guest List Management « Strong Review and Approval Process
« Back of House Charging
« Automated and Customized Messaging to Guests
« Real-Time Processing
« Types:
ü Artist Guests
ü Festival Guests
ü Press / Media
ü Officials / Locals
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Guest List Management
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Sponsors « Manage Deliverables
« Credentials and Comp Ticket Management
« Activity Logs
« Logistics
ü Tables
ü Chairs
ü Tents
ü …..
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Sponsors
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Volunteers « Basic Scheduling
« Applications / Approvals
« Automated Communications
« Logistics
ü Location
ü Time
ü Amount per station
ü …..
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Volunteers
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Access Control in Depth
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Access Control Systems « Patron Ticketing
« Back of the House Ticketing
« Production Credentialing
« Comp Ticketing Processing
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NON-RFID TICKETING
« Ticketing
« Slower Entrancing
« Patron Troubleshooting is more difficult
« Roughly Half of Ticket Holders are NOT known
« Ticketing
« Social Media Integration
« 99% Patron Exposure through Registration
« Granular Interaction with Festival Areas
« Much Improved Patron Experience and Service
« Site Optimization
« No Ticket to Wristband Exchange
« Increased Revenue Opportunities
RFID TICKETING
RFID vs. Non-RFID
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Implementing RFID « Patron Registration + Social Media
ü Patron Registration links wristbands to (1) Patron per Wristband
ü During Registration Facebook and Twitter authorization can occur for Integration with Sponsors and/or Festival Programs
ü Get 95% – 100% of Patron information instead of the average of 50%.
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Implementing RFID « Access Control Considerations
ü Network Infrastructure
ü Operations
ü Site Deployment Planning
ü Security Integration
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Implementing RFID « Access Control Considerations
ü Scanning Considerations
ü Real-Time Scan Reporting
ü Box Office / Credential Areas
ü RFID Customer Service
ü Registration Kiosks
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Access Control Insights
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Road to Cashless « Establish RFID Technology with Patrons before
introducing Cashless
« Festival needs to gain experience in working with RFID before trying to use for commerce related transactions
« Integration of Cashless should be rolled out in 1 or 2 phases.
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Integration of Cashless should be rolled out in one or two phases
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Concessions (Phase 1)
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VIP Services (Phase 1–2)
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Food Vendors (Phase 2)
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Craft Vendors (Phase 2)
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Road to Cashless « Benefits of RFID Payment Technologies
ü Patron Upselling / GA + VIP Service Upgrades
ü Eliminate Cash, Tokens and/or Tickets
ü More Secure Patrons Spending
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Road to Cashless « Benefits of RFID Payment Technologies
ü Sell more product efficiently
ü Real-Time Sales Reporting
ü Less Risk and Lower Liabilities
ü Eliminate Theft and/or exchange mistakes
ü Analytics
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Summary
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Thank You.