implement an erp in 9 months and keep your sanity and friendships 16:47 9 months – friends ! –...
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Implement an ERP in 9 months and keep your sanity and friendships 15:48
9 months – Friends ! – Sane ?
Implement an ERP in 9 months and keep your sanity and friendships 15:48
History
Provincial vision
Y2K
RFPs
Get Get connectedconnected
Stay Stay involvedinvolved
PeopleSoft offer …
End of a dream ?
Implement an ERP in 9 months and keep your sanity and friendships 15:48
!? How much ?!
5,000 F.T.16,000 P.T.550 FTE staff$ 54 million
Grab Grab the the brass brass ring ring when it when it swings swings on byon by $ 2.9 million$ 2.9 million
Implement an ERP in 9 months and keep your sanity and friendships 15:48
$ 2,987,000.00
$ 3,266,000.00
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How can we ?
Reserves
ERIP
Clean Clean house, but house, but stay friends stay friends (and get a (and get a forwarding forwarding address)address)
..(good news & bad news)
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Critical Success Factors …
Project Tracking• Charter: framework/scope• Workplans• Issues tracking• Status reports • Team meetings• Risk Management • Steering meetings• Documentation:
• Roadmaps• Strategies• BPM > BPR • Test Scripts• Training ManualsNO MODS
The rules
Key assumption:
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Where ?
Project Office
Visible, Visible, but apartbut apart
NO NO cement cement wallswallsHome, sweet homeHome, sweet home
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Implement an ERP in 9 months and keep your sanity and friendships 15:48
What – and -When ?
Finance – 4
H.R./Payroll – 6
Student Admin– 9
A rapid A rapid implementation implementation precludes the precludes the possibility of a system possibility of a system that’s closely that’s closely configured to a configured to a company’s company’s idiosyncratic ways of idiosyncratic ways of doing business … doing business …
It’s easy to spend It’s easy to spend years investigating all years investigating all the possibilities, when the possibilities, when only some add real only some add real business value.business value.
Mission Critical – Davenport, 20009 months
Admissions = 3Financial Aid = 2.5Courses/Classes/Sched = 3Registration > Grades = 7
+3
12 months
Implement an ERP in 9 months and keep your sanity and friendships 15:48
You want it when ?
Application Module J un J ul Aug Sep Oct Nov Dec J an Feb Mar Apr May J un J ul Aug Sep
Campus Community/Admissions
Student Records
Student Financials
Financial Aid
Advisement
Base HR/Benefits
Payroll/Time & Labour
General Ledger
Accounts Payable/Purchasing
Project Management/Quality Assurance
Change Management
Technology Support
GENERAL
20012000
FINANCIALS
HRMS
STUDENT ADMIN
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Who ?
Partners
Team
Only Only the the BEST BEST will do will do Project ManagersProject Managers
Champion Champion Vice-PresidentsVice-PresidentsPresident & BoardPresident & Board
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Project team is the key
TrainInternReferencePlan, Doubt, Change, Adjust Beg, Borrow
Invest Invest in the in the team team
The skills to change everything at once and succeed don’t come cheaply.
Mission Critical – Davenport (2000) – ISBN 0-87584-906-7
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Organization within organization
overlap overlap teamsteamskeep keep hierarchy hierarchy ill-defined ill-defined reinforce reinforce goals goals constantlyconstantly
Harvard Business Review on Knowledge Management - Quinn, Anderson, & Finkelstein, 1998
P ro ject S teerin g C o m m itteeB o n n ie R o se, N ia g a ra
M a rth a C a sso n , N ia g a raS tev e H u d so n , N ia g a ra
Q u a lity A ssu ra n ce/R isk M a n a g em en tH a n s v a n d er S la g t, N ia g a ra
D a v e K ed d y , D & T
A cco u n t E x ecu tiv eS h ela g h P a rg , P eo p leS o ft
G en era l L ed g erT eresa Q u in lin , N ia g a ra
J a m ie L a n o u e, D & T
A P /P u rch a s in gT B A , N ia g a ra
M a rk M cK n ig h t, D & T
F in a n cia ls T ea m L ea dJ o a n n e M cK ee, N ia g a raM a rk M cK n ig h t, D & T
H u m a n R eso u rcesD ia n n e D a v o li, N ia g a ra
E rn ie L a tif, D & T
P a y ro llB eg C ru m m , N ia g a ra
J a so n N o tt, D & T
T im e & L a b o u rD ia n n e D a v o li, N ia g a ra
B eg C ru m m , N ia g a raR ick L a n n in , D & T
H R M S T ea m L ea dN ico le P erra u lt, N ia g a ra
J a so n N o tt, D & T
C a m p u s C o m m u n ityS a n d ra H u p p e, N ia g a ra
C in d y R o b ertso n , P eo p leS o ft
A d m iss io n sD ia n n e O ster, N ia g a ra
C h ris L a rk in , P eo p leS o ft
S tu d en t R eco rd sS a n d ra H u p p e, N ia g a ra
N a n cy C a in , N ia g a raC in d y R o b ertso n , P eo p leS o ft
S tu d en t F in a n cia lsE ric S ilv estri, N ia g a ra
R ick L a n n in , D & T
F in a n cia l A idD ia n n e O ster, N ia g a ra
C h ris L a rk in , P eo p leS o ft
A d v isem en tN a n cy C a in , N ia g a ra
B eth W eld o n , N ia g a raC h ris L a rk in , P eo p leS o ft
S tu d en t A d m in T ea m L ea dA l V a u g h a n , N ia g a ra
R ick L a n n in , D & T
P ro d u ctio n S u p p o rtC o le H a y es , N ia g a raL a u ra F o rd , N ia g a ra
G ra n t C o rn eliu s , N ia g a ra
T ech n ica l S u p p o rt T ea mD a v e S a lter , N ia g a raC o le H a y es , N ia g a raL a u ra F o rd , N ia g a ra
L eg a cy D ev elo p m en t T ea mM a ry A n n D esch a m p s, N ia g a ra
L ilia n e M ills + T B A , N ia g a ra
A p p lica tio n S u p p o rt T ea mT B A , N ia g a ra
L ilia n e M ills + T B A , N ia g a raM a ry A n n D esch a m p s, N ia g a ra
T ech n ica l T ea m L ea dL a u ra F o rd , N ia g a ra
E rn ie L a tif, D & T
P ro ject M a n a g em en tB eth W eld o n , N ia g a ra
J a m ie L a n o u e, D & T
C h a n g e M a n a g em en tB eth W eld o n , N ia g a raN a n cy C a in , N ia g a ra
P ro ject S p o n so rB eth W eld o n , N ia g a ra
Implement an ERP in 9 months and keep your sanity and friendships 15:48
FINFIN H.R.H.R.
TECHTECH S.A.S.A.
Implement an ERP in 9 months and keep your sanity and friendships 15:48
‘A Continuum of Friends’
Consultant Consultant staffstaff
ConsultantsConsultantsPersonal Personal friendsfriends
Team Team membersmembers
Your Your staffstaff
Your Your bossboss
Your Your boss’s boss’s bossbossOtherOther
staffstaff
Spouse + Spouse + childrenchildren
RelativesRelatives
ColleaguesColleagues
SELFSELF
Implement an ERP in 9 months and keep your sanity and friendships 15:48
No choice
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Selecting Your Team
• By invitation or application?
• Establish criteria: Organized Change agent Computer skills Replaceable Growth potential Attendance/ handle stress
• But remember, you’re not just recruiting for the project, you’re choosing your future leaders.
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Recruiting Your Team
• Clear Expectations Long hours Sometimes tedious work Pressures & deadlines Deferred vacation Frustration (but big victories in the end)
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Recruiting Your Team
• So why would I do it? Things will not be the same Lead the way Recognition in the organization Advance career The experience Break from routine
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Recruiting Your Team
• Yeah but… ($$$$$) Re-classify? Overtime?
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Take care of yourself
50% is 50% is just just notnot good good enough !enough !
Implement an ERP in 9 months and keep your sanity and friendships 15:48
A Manager’s guide to Sanity
Learn (and use) project management skills + software
Learn how to map
Calculate your risks; have a backup plan
Empower; delegate
Know your staff
Understand the politics and the players
Stay flexible
Involve the academics
Scream loud & hard
Have a best friend
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Buy Buy this this book !book !
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Trust SupportSupport
Team tactics
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Informality
Food
Fun
CelebrateCelebrate
CHOCOLATE RULES!
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Implement an ERP in 9 months and keep your sanity and friendships 15:48
But, the buck stops here …
Zero tolerance
Act !
Say Say “sorry” “sorry” sooner …sooner …
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Some things we’d do differently
Backfill + + +
Be prepared to add staff ad hoc
Communicate
Budget for peripherals
Implement an ERP in 9 months and keep your sanity and friendships 15:48
Would we do it again ?
Absolutely !
(well – maybe over 15 months)
30% more30% more
Implement an ERP in 9 months and keep your sanity and friendships 15:48
www.niagarac.on.ca/phoenix
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