imaya completed report aa

8/3/2019 Imaya Completed Report Aa

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1.1 INTRODUCTION

Emotion is one of the most controversial topics in psychology, a source of intense

discussion and disagreement from the earliest philosophers and other thinkers to

the present day. Most psychologists can probably agree on a description of

emotion, e.g., what phenomena to include in a discussion of emotion. The

enumeration of these parts of emotion is called the "components of emotion".

These components are distinguished on the basis of physiological or psychological

factors and include emotion faces, emotion elicitors, and emotion neural processes.

Components of Emotion

The component that seems to be the core of common sense approaches to emotion,

the one that most people have in mind when talking about human emotions, is the

feeling component, i.e., the passion or sensation of emotion. For example, people

generally agree that the state of mind during anger is different from that when one

is happy. This component is also one of the most contentious in scientific

discussions of emotion, raising many questions such as:

y To what extent are such feelings, especially the claimed differences inquality, based on real physical differences?

y Is the feeling quality of a particular emotion shared among people?y What is the nature of the differences in quality among emotions?y What underlies or produces these feelings?y What importance or function do such feelings have?

Another obvious descriptive component of emotion is the set of behaviors that may

be performed and observed in conjunction with an emotion. These behaviors are


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produced by the striated muscular system and are of two general types: gross

behaviors of the body effected by the skeletal muscles and the so-called emotion

expressions. These categories shade into each other because any behavior can be

interpreted as expressing emotion. The gross body behaviors may have no apparent

adaptive value, e.g., wringing and rubbing the hands or tapping a foot, or they may

be directed towards a goal, e.g., striking something or running away. In the field of

animal behavior, discovering the adaptive function and organization of behaviors

in situations analogous to human emotion, and speculating on the evolutionary

patterns of these behaviors is an established endeavor. This emphasis has not

typically been given to the study of human emotions by psychologists. The facial

and bodily behaviors called "emotion expressions" are indicators of emotion, as

opposed to effecting some action or achieving some goal. These expressions can

differentiate one emotion from another. The most widely discussed and

investigated emotion expressions are the emotion faces.

A less obvious component of emotion is the set of internal bodily changes caused

by the smooth muscles and glands. Chemicals secreted by the body's various

glands are activated during emotion and spread to other parts of the body, usually

by the blood, to act in diverse ways on the nervous system and other organs.

Smooth muscles of the digestive system, circulatory system, and other bodily

components can shift from their typical level or type of operation during emotion

under the effects of chemical and neural action. This component includes some

behaviors that can be observed, such as the constriction or dilation of the iris of the

eye, possibly piloerection, and sweating, blanching, and flushing of the skin, and

other responses that are relatively hidden, such as heart rate, stomach activity, and

saliva production.


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Another less observable component in emotion consists of the ideation, imagery,

and thoughts that occur during emotion. These aspects of emotion are also

cognitive activities, and can both give rise to an emotional event and be affected by

it. Since thoughts and other cognitions, like feelings, cannot be directly observed

and are hard to measure, there is less understanding of how they fit into the

emotion picture than other components.

The circumstances that give rise to emotions comprise another component, called

the "elicitors" of emotion. These elicitors might be internal or external to the

organism, e.g., a frightening pain in one's chest or a frightening dog at one's heels.

Some events seem to activate similar emotion in people of all cultures, for

example, the death of one's own child typically elicits sadness. Other things, such

as what foods are relished or rejected with disgust, vary widely according to

acculturation.

Finally, the neural processes that underlie much of the preceding activities can be

considered a component of the emotion process, especially how the neurons and

their emotional concomitants are organized centrally in the brain. Many

contemporary research studies, and thus a lot of the research money, is focused on

anatomical and functional aspects of brain activity in regard to emotion.

Theories of Emotion

Beyond the descriptive approach to emotion, there are theories of emotion, which

attempt to specify the interrelationships among components as described above and

the causes, sources, and functions of emotional responses.

Psychologists have proposed a number of theories about the origins and function of

emotions. The theorists behind the dissenting views do agree on one thing,


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Example:

You're home alone and hear creaking in the hallway outside your room. You

begin to tremble and sweat and you feel afraid.

The Schacter-Singer Theory

The Schachter-Singer theory takes a more cognitive approach to the issue. Schacter

and Singer believe that an event causes physiological arousal, but that you must

then identify a reason for the arousal before you label the emotion.

Example:

You're taking the last bus of the night, and you're the only passenger. A single

man gets on and sits in the row behind you. When your stop comes around, he

also gets off the bus. He's walking behind you. You feel tingles down your spine

with a rush of adrenaline. You know that there have been several muggings in

your city over the past few weeks, so you feel afraid.

The Lazarus Theory

The Lazarus theory builds on the Schacter-Singer theory, taking it to another level.

It proposes that when an event occurs, a cognitive appraisal is made (either

consciously or subconsciously), and based on the result of that appraisal, an

emotion and physiological response follow.


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Example:

You're buying a few last-minute items at the gas station, when two young men in

hooded sweatshirts enter the store in a hurry, with their hands in their jacket

pockets. You think perhaps they're here to rob the place, so you get scared, and

your feel like you might throw up.

Emotions is not just a private meaning that indirectly surfaces in the social world

but rather something that emerges directly through the medium of interaction.

Interpersonal factors are typically the main causes of emotion, and emotions lead

people to engage in certain kinds of social encounter or withdraw from suchinterpersonal contact. Many emotions have relational rather than personal

meanings and the expression of these meanings in an emotional interaction serves

specific interpersonal function depending on the nature of emotion.


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1.2 INDUSTRY PROFILE

What is this job like?

Doctors make people healthier. When people get sick, doctors figure out why.

They examine people, listen to them describe their health problems, and do tests to

see what is wrong. They give people medicine and other kinds of treatment. They

also give advice about diet, exercise, and sleep.

There are many kinds of doctors. Family and general practitioners are often the

first doctors that people go to when they get sick. These doctors treat common

problems. They also send patients to other doctors, called specialists. Specialists

are experts in specific types of health problems.

For example, internistsfocus on problems with internal organs. Pediatricianscare

for children and babies. Surgeonsperform operations, like fixing broken bones or

transplanting organs.

Most doctors are doctors of medicine (M.D.). They treat all kinds of diseases and

injuries. Some doctors are doctors of osteopathic medicine (D.O.).

Many doctors work long hours, at all times of day and night. About 3 out of 10

physicians worked more than 60 hours a week. But doctors who work in small

offices often have more time off. Doctors sometimes have to rush to the hospital to

deal with emergencies.

How do you get ready?

Becoming a doctor requires more training than most other jobs. It usually takes at

least 11 years to become a doctor: 4 years of college, 4 years of medical school,


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and 3 years working in a hospital. For some specialties, doctors may have to work

in a hospital for up to 8 years before they are fully trained.

To become a doctor, should study biology, chemistry, physics, maths, and English.

It is not easy to get into medical school. Have to do very well in college and on

medical school entrance tests.

Students spend most of the first 2 years of medical school in labs and classrooms.

They take lots of science courses. They also learn to ask patients the right

questions and how to examine them. They learn how to tell what sickness a patient

has. In the last 2 years, students work with patients and doctors in hospitals andclinics. After medical school, doctors go to work in a hospital for a few years.

They are called residents or house surgeons.

To be a doctor, should like to help people, should also be willing to study a lot.

How much does this job pay?

Of all jobs, being a doctor usually pays the most money. According to the Medical

Group Management Association's Physician Compensation and Production Survey,

median wages depended on what kind of doctor a person is. How much they

earned also depended on how long they had been doctors and where they lived. It

also depended on how many hours they worked and how good doctor they are.

How many jobs are there?

Physicians held about 661,400 jobs. More doctors are working as partners or in a

group.


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What about the future?

The number of jobs for physicians is expected to grow much faster than the

average for all occupations through the year 2018. This is partly because new

machines and tools are letting doctors treat more health problems. It is also partly

because the population is growing and getting older, so they will need more health

care.

Job opportunities for doctors are expected to be good, especially in rural and low-

income areas. Some of these areas do not have enough doctors;

y Dentistsy Optometristsy Pharmacistsy Physician assistantsy Nursesy Veterinarians


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1.3 OBJECTIVES OF THE STUDY

PRIMARY OBJECTIVE

To study the various emotions existing among doctors and house surgeons in

their workplace.

SECONDARY OBJECTIVE

1. To find the level of various emotions among doctors and house surgeons.

2.

To find out how do they manage those emotions.

3. To find out whether those emotions have an impact on their job.

4. To assess the frequency of emotions expressed at workplace.

5. To find out different types of emotions they experience in work place.


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1.4 NEED OF THE STUDY

The doctors and house surgeons face many patients in a day with various

ailments. As human beings they also have different emotions but which they

cannot express to their patients. There are positive emotions and negative

emotions. Positive emotions bring confidence in the patients and give them relief

from thinking from their health problem. Whereas negative emotions make patients

depressed and brings fear in them about their health.

This study highlights the workplace emotions and finds out the control over

emotions. It also helps to find the extent to which they are satisfied. It helps to find

out the support they receive from their dean and the management.

It helps to identify the relationship with their colleagues and patients. It

helps to find out whether they are able to cope up with their personal life and their

job. Finally helps to find out the ways through which they become emotional.


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1.5 SCOPE OF THE STUDY

y The proposed study deals with the emotions among doctors and housesurgeons. It analyzes the impact of changes in workplace due to expressing

emotions and how do they manage the situation.

y The study also used to find out the emotional climate that exists in theirwork environment. It is used to understand how people express their

emotions in work place, job requirements, physical settings in the work

environment etc. On the overall it is used to find out the emotional

atmosphere in the work environment.

y It is also used to know how the doctors and house surgeons feel most of thetime in their overall life.

y This study also helps to learn about the faking emotions and thesuppressing emotions that are prevailing among the doctors and the house

surgeons.


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1.6 LIMITATION OF THE STUDY

1. The biased views of the respondents may reflect on the study.

2. Respondents were reluctant to part, with proper information.

3. Less co-operation from the respondents.

4. The sample size is restricted due to time constraint.

5. For meeting each respondent the researcher had to fix appointment in advance

which was a time consuming process.


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II REVIEW OF THE LITERATURE

Roslyn Sorensen, Rick Iedema Emotional labour: clinicians' attitudes to

death and dying Journal of Health Organization and Management Bradford

2009 Vol.23; Issue: 1; Pg 1-5

Purpose - This paper aims to understand the impact of emotional labour in specific

health care settings and its potential effect on patient care.

Methodology - Multi-method qualitative ethnographic study undertaken in a large

ICU in Sydney, Australia using observations from patient case studies, ward

rounds and family conferences, open ended interviews with medical and nursing

clinicians and managers and focus groups with nurses.

Findings - Clinician attitudes to death and dying and clinicians' capacity to engage

with the human needs of patients influenced how emotional labour was

experienced. Negative effects were not formally acknowledged in clinical

workplaces and institutional mechanisms to support clinicians did not exist.

Anat Rafaeli Emotions in the workplace: Understanding the structure and

role of emotions in organizational behavior Human Relations New York Oct:

2004;Issue: 10; Pg 1343, 8Pgs

Under the term 'emotion' my New American desktop encyclopedia states 'a term

that is only loosely defined in psychology Webster's seventh new collegiate

dictionary suggests that the source of the term emotion is French - emouvoir - to

stir up and Latin - exmovere - to move away. Two meanings of the term emotion,

'a disturbance' and 'excitement', are noted by Webster's as obsolete. These obsolete

meanings, along with the loose modern definition of the concept, may explain the


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flurry of current writing on emotion and particularly emotions in organizations. For

organizational students, scholars and managers, the idea of people having emotions

- a psychic and physical reaction subjectively experienced and physiologically

involving changes that prepare the body for immediate vigorous action - is

confusing and disturbing. Organizations are about organization, about control.

What can organizations do to organize or control emotions, reactions and

physiological changes? What should they do?

For years this confusion caused both scholars and managers to outwardly ignore

emotion as an element of work, or at least ignore the breadth and wealth of

emotion in organizational life. In the interest of control, both management and

scholars would prefer to tightly delineate the emotions that can enter work settings.

Employees have always been allowed to be happy or content. But when it came to

anger or frustration, these were unacceptable (Rafaeli & Worline, 2001). This book

- along with quite a few others - reflects how, at present, the idea of emotions as

part of work and organization is in vogue. The multiple titles that have appeared on

this topic, along with a multitude of related journal articles, legitimate the simple

idea that people cannot park their emotions along with their cars when they come

to work in the morning. Business and management scholars must come to

understand emotion in order to understand work and organization.

Paula Lokman, Yiannis Gabriel, Paula Nicolson. Hospital doctors' anxieties

at work International Journal Of Organizational Analysis Bingley 2011 Vol:

19; Issue: 1; Pg: 29

The purpose of this paper is to examine how maternity doctors deal with anxieties

generated through their interactions with patients. The authors juxtapose two

critical stories, collected as part of a large mixed method field study of leadership

and patient care in three UK hospitals. The study of "organizational stories" is


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particularly relevant in health care settings that are liable to unleash strong

emotions and fantasies, stories have a great advantage of offering an outlet for

unconscious emotions and fantasies. The authors collected stories from different

stakeholders, and after extensive discussions and analysis, it was decided to focus

this article on two stories told by two different doctors. These stories sum up not

only the storytellers' own personal experiences but also reveal something more

profound and general about the nature of doctors' anxieties and the means used to

contain them. By restricting the discussion to two narratives, many variations are

left outside our remit; the benefit, however, is that the nuances contained in these

stories can be looked at in far greater detail. The principal cause of doctors' anxiety

in this study was a constant balancing between an objectifying "I-it" and a

communicative "I-Thou" relations with their patients and the organization. If the

doctors were unable to deliver what in their personal scale would have been good

or even satisfactory patient care, anxiety levels started rising. The coping with and

managing of anxiety was mainly done through controlling of relations with patients

and colleagues. The paper offers insights into situations that prompt diverse

challenging emotions.

Katherine Miller Management Communication Quarterly: McQ Thousand

Oaks May 2002 Vol: 15; Issue: 4; Pg. 571, 30Pgs

Emotion in the workplace has increasingly become an issue of importance to

organizational and management scholars. This paper takes a very personal look at

emotion in the workplace. Using auto ethnographic and interview methods, the

experience of teaching in the days following the Texas A&M University "bonfire"

collapse in November 1999 is examined.


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IIIRESEARCH METHODOLOGY

Research will often help us reduce risks associated with a new product, but it

cannot take the risk away entirely. It is also important to ascertain whether the

research has been complete

A research cannot be conducted abruptly. Researcher has to proceed systematically

in the already planned direction with the help of a number of steps in sequence. To

make the research systemized the researcher has to adopt certain methods. The

methods adopted by the researcher for completing the project is called Research

Methodology

In other words, Research Methodology is simply the plan of action for a research

which explains in detail how data is to be collected, analyzed and interpreted.

Data becomes information only when a proper methodology is adopted. Thus we

can say Methodology is a tool which process the date to a reliable information. The

present chapter attempt to highlight the research methodology adopted in this

project.

RESEARCH DESIGN

A research design is an arrangement of conditions for collection and analysis of

data in a manner that aims to combine relevance to the research purpose with

economy in procedure.

Fundamental to the success of many research projects is the sound research design

a research design is purely and simply the framework and plan for the study that

guides the collection and analysis of data. It is a blue print that is followed in

completing a study.

In this research descriptive Research Design is used.


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Descriptive research design:

The term descriptive research refers to the type of research question, design, and

data analysis that will be applied to a given topic. Descriptive statistics tell what is,

while inferential statistics try to determine cause and effect.

It often uses visual aids such as graphs and charts to aid the reader in

understanding the data distribution. Because the human mind cannot extract the

full import of a large mass of raw data, descriptive statistics are very important in

reducing the data to manageable form. When in-depth, narrative descriptions of

small numbers of cases are involved, the research uses description as a tool toorganize data into patterns that emerge during analysis. Those patterns aid the

mind in comprehending a qualitative study and its implications.

Descriptive studies report summary data such as measures of central tendency

including the mean, median, and mode, deviance from the mean, variation,

percentage, and correlation between variables. Survey research commonly includes

that type of measurement, but often goes beyond the descriptive statistics in order

to draw inferences. See, for example, Signer's (1991) survey of computer-assisted

instruction and at-risk students, orNolan, McKinnon, and Soler's (1992) research

on achieving equitable access to school computers. Thick, rich descriptions of

phenomena can also emerge from qualitative studies, case studies, observational

studies, interviews, and portfolio assessments. Robinson's (1994) case study of a

televised news program in classrooms and Lee's (1994) case study aboutidentifying values concerning school restructuring are excellent examples of case

studies.


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Sampling Procedure.

Sampling Technique:

There are two methods of sampling techniques. They are:

a) Probability Sampling: A probability sampling method isany method of sampling that utilizes some form of

random selection. In order to have a random selection

method, must set up some process or procedure that

assures that the different units in the population have equal

probabilities of being chosen. Humans have long practiced

various forms of random selection, such as picking a name

out of a hat, or choosing the short straw. These days, we

tend to use computers as the mechanism for generating

random numbers as the basis for random selection.

b)Non Probability Sampling: A sample of units where theselected units in the sample have an unknown probability

of being selected and where some units of the target

population may even have no chance at all of being in the

sample.

The sampling method used in this study is Convenience Sampling.

Sample Size:

The sample size of the study would be 77 respondents.


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Respondents:

The respondents taken for the study here are doctors and house surgeons.

Duration:

The data was collected from the month of July 2011 to August 2011.

Sources of data:

The sources of data used are;

a) Primary Data:Primary data was collected through a properly framed

questionnaire. The questionnaires were given among the doctors and

house surgeons to get the data. The questionnaire included close ended

questions.

b)Secondary Data:Secondary data was collected from various published books and

journals.

Data Collection:

The data collection was carried with the framed questionnaire.

It was circulated among the respondents to collect the needed data for

the study.


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RESEARCH TOOL

The tool, which the researcher used for data collection, was questionnaire. All the

respondents for the study were educated and also they lack time or they cannot

allocate time during working hours, it was decided that questionnaire consists of

questions about personal data, employment data and also 4 questions in 8,5,6 point

scale which is to be marked TICK to measure the emotions among the doctors

and house surgeons.

STATISTICAL TOOLS FOR DATA ANALYSIS

Mean Mean of Means Independent T - Test


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IV DATA ANALYSIS AND INTERPRETATION

TABLE 4.1

The emotional atmosphere in the work environment.

Inference:

From the above table the different kinds of emotions prevailing in work

environment are as follows;

Calm: The mean is 5.38 and it can be inferred that the work environment of the

doctors and house surgeons is very typically calm. The doctors mostly remain calm

in their profession.

Tranquil: The mean is 3.09 and it can be inferred that the work environment of

the doctors and house surgeons is not typical to tranquil.

Serene: The mean is 4.86 and it can be inferred that the work environment of the

doctors and house surgeons is somewhat typical to serene.

DIFFERENT TYPES OF

EMOTIONAL

ATMOSPHERE

MEAN

Calm 5.38

Tranquil 3.09

Serene 4.86

Quiet 5.17

Relaxed 5.09

Intense 3.92

Forceful 4.53

Hyperactive 4.34

Alert 5.23

OVERALL MEAN 4.68


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Quiet: The mean is 5.17 and it can be inferred that the work environment of the

doctors and house surgeons is very typically quiet. It is observed that doctors and

house surgeons remain quiet most of the times in their life.

Relaxed: The mean is 5.09 and it can be inferred that the work environment of the

doctors and house surgeons is very typically relaxed. They feel relaxed at most of

the times.

Intense: The mean is 3.92 and it can be inferred that the work environment of the

doctors and house surgeons is not typical at all.

Forceful: The mean is 4.53 and it can be inferred that the work environment of thedoctors and house surgeons is somewhat typically forceful.

Hyperactive: The mean is 4.34 and it can be inferred that the work environment of

the doctors and house surgeons are somewhat typically hyperactive in their work

place.

Alert: The mean is 5.23 and it can be inferred that the work environment of the

doctors and house surgeons are very typical and they have to be alert always in

their work.

Inference:

So therefore from the above it can be inferred that the work environment of the

doctors and house surgeons are somewhat typical to the above given emotions in

their work place.


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TABLE 4.2

Assessment to find out how doctors and house surgeons generally feel in

their overall life.

Inference:

From the above tablethe following inferences can be made;

Stimulated / Relaxed: The mean is 5.23 and it can be inferred that the doctors and

house surgeons are highly activated most of the times in their overall life.

OVERALL LIFE MEAN

Stimulated / Relaxed 5.23

Unhappy / Happy 6.45

Calm / Excited 4.69

Pleasant / Unpleasant 3.01

Idle /Alert 3.29

Passive / Energetic 2.74Quiet / Enthusiastic 3.35

Slow / Lively 3.34

Dissatisfied / Satisfied 6.38

Sluggish / Hyperactive 4.70

Despairing / Hopeful 3.13

Serene / Nervous 3.65

Sad / Glad 6.23

I

nactive / Active 6.48Depressed / Joyful 5.69

Intense / Tranquil 5.26

Blue / Cheerful 3.03

Gloomy / Delighted 5.79

OVERALL MEAN 4.58


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Unhappy / Happy: The mean is 6.45 and it can be inferred that the doctors and

house surgeons are always happy and highly activated in their overall life.

Calm / Excited: The mean is 4.69 and it can be inferred that the doctors and house

surgeons are to some extent excited in their overall life.

Pleasant / Unpleasant: The mean is 3.01 and it can be inferred that the doctors

and house surgeons remain pleasant and low activated in their overall life.

Idle /Alert: The mean is 3.29 and it can be inferred that the doctors and house

surgeons remain idle and low activated in their overall life.

Passive / Energetic: The mean is 2.74 and it can be inferred that the doctors andhouse surgeons remain passive and low activated in their overall life.

Quiet / Enthusiastic: The mean is 3.35 and it can be inferred that the doctors and

house surgeons are always quiet and low activated in their life.

Slow / Lively: The mean is 3.34 and it can be inferred that the doctors and house

surgeons are slow and low activated in their overall life.

Dissatisfied / Satisfied: The mean is 6.38 and it can be inferred that the doctors

and house surgeons are more satisfied and highly activated in their overall life.

Sluggish / Hyperactive: the mean is 4.70 and it can be inferred that the doctors

and house surgeons remain hyperactive to some extent in their overall life.

Despairing / Hopeful: The mean is 3.13 and it can be inferred that the doctors and

house surgeons are despairing and low activated in their overall life.

Serene / Nervous: The mean is 3.65 and it can be inferred that the doctors and

house surgeons are remain serene and low activated in their overall life.

Sad / Glad: The mean is 6.23 and it can be inferred that the doctors and house

surgeons are happy and highly activated in their overall life.


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Inactive / Active: The mean is 6.48 and it can be inferred that the doctors and

house surgeons are active and highly activated in their overall life.

Depressed / Joyful: The mean is 5.69 and it can be inferred that the doctors and

house surgeons remain joyful and highly activated in their overall life.

Intense / Tranquil: The mean is 5.26 and it can be inferred that the doctors and

house surgeons are tranquil and are highly activated in their overall life.

Blue / Cheerful: The mean is 3.03 and it can be inferred that the doctors and house

surgeons remain blue and low activated in their overall life.

Gloomy / Delighted: The mean is 5.79 and it can be inferred that the doctors andhouse surgeons are always delighted and highly activated in their overall life.

Inference:

From the above inferred that doctors and house surgeons generally are happy,

active, and satisfied in their life. At the same time they are passive, quiet, and slow

in their day today activities. Generally doctors and house surgeon experience

different emotions to a moderate level.


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Table 4.3

Expressing emotions you do not feel

FAKING EMOTIONS MEAN

Irritation 2.47

Anxiety 3.19

Satisfaction 3.22

Sadness 2.78

Concern 3.24

Disliking 2.29Aggravation 2.79

Fear 2.68

Happiness 3.25

Distress 2.70

Liking 3.32

Hate 2.92

Anger 2.77

Enthusiasm 3.21Overall mean 2.92

Inference:

From the above table the following inferences can be made;

Irritation: The mean is 2.47 and it can be inferred that the doctors and house

surgeons fake irritation few times a month when they do not feel it.

Anxiety: The mean is 3.19 and it can be inferred that the doctors and house

surgeons fake anxiety few times a week when they do not feel it.


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Satisfaction: The mean is 3.22 and it can be inferred that the doctors and house

surgeons fake satisfaction few times a week when they do not feel it.

Sadness: The mean is 2.78 and it can be inferred that the doctors and housesurgeons fake sadness few times a week when do not actually feel it.

Concern: The mean is 3.24 and it can be inferred that the doctors and house

surgeons fake concern few times a week when they do not feel it.

Disliking: The mean is 2.29 and it can be inferred that the doctors and house

surgeons fake disliking few times a week when they do not feel it.

Aggravation: The mean is 2.79 and it can be inferred that the doctors and housesurgeons fake aggravation few times a week when they do not feel it.

Fear: The mean is 2.68 and it can be inferred that the doctors and house surgeons

fake fear few times a week when they do not feel it.

Happiness: The mean is 3.25 and it can be inferred that the doctors and house

surgeons fake happiness few times a week when they do not feel it.

Distress: The mean is 2.70 and it can be inferred that the doctors and house

surgeons fake distress few times a week when they do not feel it.

Liking: The mean is 3.32 and it can be inferred that the doctors and house

surgeons fake liking few times a day when they do not feel it.

Hate: The mean is 2.92 and it can be inferred that the doctors and house surgeons

fake hate few times a week when they do not feel it.

Anger: The mean is 2.77 and it can be inferred that the doctors and house surgeons

fake anger few times a week when they do not feel it.

Enthusiasm: The mean is 3.21 and it can be inferred that the doctors and house

surgeons fake enthusiasm few times a week when they do not feel it.


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Inference:

Most doctors and house surgeons will fake more on the following emotions

anxiety, satisfaction, concern, liking, enthusiasm, and happiness and least on the

following emotions, irritation, sadness, disliking, aggravation, fear, distress, hate,anger. Overall it can be inferred that they try to fake emotions only to a lesser

extent


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Table 4.4

Keeping emotions to yourself

SUPPRESSING

EMOTIONS

MEANS

Irritation 3.39

Anxiety 2.87

Satisfaction 2.83

Sadness 3.05

Concern 3.23Disliking 3.39

Aggravation 3.29

Fear 3.03

Happiness 3.74

Distress 2.68

Liking 2.79

Hate 2.91

Anger 2.47Enthusiasm 2.82

Overall mean 3.04

Inference:

From the above table the following inferences can be made;

Irritation: The mean is 3.39 and it can be inferred that the doctors and house

surgeons suppress irritation few times a week when they feel it towards their work.

Anxiety: The mean is 2.87 and it can be inferred that the doctors and house

surgeons suppress anxiety few times a week when they feel it towards their work.


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Satisfaction: The mean is 2.83 and it can be inferred that the doctors and house

surgeons suppress satisfaction few times a week when they feel it towards their

work.

Sadness: The mean is 3.05 and it can be inferred that the doctors and housesurgeons suppress sadness few times a week when they feel it towards their work.

Concern: The mean is 3.23 and it can be inferred that the doctors and house

surgeons suppress concern few times a week when they feel it towards their work.

Disliking: The mean is 3.39 and it can be inferred that the doctors and house

surgeons suppress disliking few times a week when they feel it towards their work.

Aggravation: The mean is 3.29 and it can be inferred that the doctors and house

surgeons suppress aggravation few times a week when they feel it towards their

work.

Fear: The mean is 3.03 and it can be inferred that the doctors and house surgeons

suppress fear few times a week when they feel it towards their work.

Happiness: The mean is 3.74 and it can be inferred that the doctors and house

surgeons suppress happiness few times a day when they feel it towards their work.

Distress: The mean is 2.68 and it can be inferred that the doctors and house

surgeons suppress distress few times a week when they feel it towards their work.

Liking: The mean is 2.79 and it can be inferred that the doctors and house

surgeons suppress liking few times a week when they feel it towards their work.

Hate: The mean is 2.91 and it can be inferred that the doctors and house surgeons

suppress hate few times a week when they feel it towards their work.

Anger: The mean is 2.47 and it can be inferred that the doctors and house surgeons

suppress anger few times a month when they feel it towards their work.


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Enthusiasm: The mean is 2.82 and it can be inferred that the doctors and house

surgeons suppress enthusiasm few times a week when they feel it towards their

work.

Inference:

Doctors and house surgeons try to suppress their emotions like irritation, sadness,concern, disliking, aggravation, fear, and happiness and emotions like anxiety,

satisfaction, distress, liking, hate, anger and enthusiasm are expressed to certain

extent. Overall it can be inferred that they try to suppress emotions to moderate

extent.


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TABLE 4.5

FREQUENCY ANALYSIS

AGE OF THE RESPONDENTS

AGE FREQUENCY PERCENT

21-30 34 44.2

31-40 19 24.7

41-50 16 20.8

51-60 8 10.4

Total 77 100.0

CHART 4.5.1

INFERENCE:

From the above it can be inferred that most of the respondents belong to the age

group of 21- 30 and least belong to the age group51 60.


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TABLE 4.6

GENDER OF THE RESPONDENTS

GENDER FREQUENCY PERCENT

Male 45 58.4

Female 32 41.6

Total 77 100.0

CHART 4.6.1

INFERENCE:

From the above it is inferred that most of the respondents are male and the least of

the respondents are female.


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TABLE 4.7

OCCUPATION OF THE RESPONDENTS

OCCUPATION FREQUENCY PERCENT

Doctors 52 67.5

House Surgeons 25 32.5

Total 77 100.0

CHART 4.7.1

INFERENCE:

From the above it is inferred that most of the respondents are doctors and the least

are house surgeons.


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TABLE 4.8

WORKENVIRONMENT OF THE RESPONDENTS

WORK

ENVIRONMENT

FREQUENCY PERCENT

Private 66 85.7

Government 11 14.3

Total 77 100.0

CHART 4.8.1

INFERENCE:

From the above it is inferred that most of the respondents are private employees

and the least are government employees.


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TABLE 4.9

NATIVITY OF THE RESPONDENTS

NATIVITY FREQUENCY PERCENT

Urban 38 49.4

Rural 39 50.6

Total 77 100.0

CHART 4.9.1

INFERENCE:

From the above it is inferred that most of the respondents are from rural

background and the least are from urban background.


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TABLE 4.10

INDEPENDENT ANALYSIS

Independent Analysis for work environment and faking emotions

Null Hypothesis (Ho): There is no significant difference between workenvironment and faking emotions.

Alternative Hypothesis (H1): There is significant difference between work

environment and faking emotions.

Faking Emotion Work Environment Mean

Irritation Private

Government

2.58

1.82

Anxiety PrivateGovernment 3.262.82

Satisfaction Private

Government

3.26

3.00

Sadness Private

Government

2.91

2.00

Concern Private

Government

3.24

3.09

Disliking Private

Government

2.42

1.45

Aggravation PrivateGovernment

2.852.45

Fear Private

Government

2.80

1.91

Happiness Private

Government

3.26

3.18

Distress Private

Government

2.76

2.36

Liking Private

Government

3.26

3.73Hate Private

Government

2.98

2.55

Anger Private

Government

2.74

2.91

Enthusiasm Private

Government

3.11

3.82


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INFERENCE:

From the above it can be inferred that doctors and house surgeons in the private

work environment fake emotions like irritation, anxiety, satisfaction, sadness,

concern, disliking, aggravation, fear, happiness, distress, hate to a greater extentwhereas the government doctors and house surgeons fake emotions like anger,

enthusiasm, liking to a greater extent.

On the overall it can be inferred that the doctors and house surgeons in private

work environment fake emotions more when compared to the government doctors

and house surgeons.

INFERENCE:

From the above it is inferred that the significance value of the faking emotions is

more than 0.05. So alternate hypothesis is rejected and null hypothesis is accepted

and there is no significant difference between the work environment and faking

emotions.

Faking Emotions F Signific

ance V

alue

Irritation .505 .479

Anxiety 1.463 .230

Satisfaction .178 .675

Sadness .388 .535

Concern 1.779 .186

Disliking 8.907 .004

Aggravation .684 .411

Fear 1.987 .163

Happiness 2.635 .109

Distress .175 .677

Liking .220 .640

Hate .738 .393

Anger 1.101 .297

Enthusiasm .293 .590


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TABLE 4.11

Independent Analysis for nativity and faking emotions.

Null Hypothesis (Ho): There is no significant difference between nativity and

faking emotions.

Alternate Hypothesis (H1): There is significant difference between nativity and

faking emotions.

Faking Emotions Nativity Mean

Irritation Urban

Rural

2.61

2.33

Anxiety Urban

Rural

3.24

3.15

Satisfaction Urban

Rural

3.24

3.21

Sadness Urban

Rural

2.92

2.64

Concern Urban

Rural

3.18

3.26

Disliking Urban

Rural

2.39

2.18

Aggravation UrbanRural

2.822.77

Fear Urban

Rural

2.47

2.87

Happiness Urban

Rural

3.42

3.08

Distress Urban

Rural

2.82

2.59

Liking Urban

Rural

3.26

3.38

Hate Urban

Rural

2.79

3.05

Anger Urban

Rural

2.55

2.97

Enthusiasm Urban

Rural

3.08

3.33


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INFERENCE:

From the above it can be inferred that doctors and house surgeons in the urban fake

emotions like irritation, anxiety, satisfaction, sadness, disliking, aggravation,

happiness, distress, to a greater extent. Whereas doctors and house surgeons in therural fake emotions like concern, fear, liking, hate, anger, enthusiasm to a greater

extent.

On the overall it can be inferred that the doctors and house surgeons in the urban

fake emotions more when compared to the doctors and house surgeons in the rural.

Faking Emotions F Significance Value

I

rritation .036 .850Anxiety .056 .813


Sadness .033 .857

Concern .234 .630



Fear 1.774 .187

Happiness 1.789 .185

Distress .035 .853

Liking .323 .571

Hate .638 .427

Anger 3.207 .077


INFERENCE:

From the above it is inferred that the significance value of the faking emotions ismore than 0.05. So alternate hypothesis is rejected and null hypothesis is accepted

and there is no significant difference between the nativity and faking emotions.


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TABLE 4.12

Independent analysis for work environment and suppressing emotions.

Null Hypothesis (Ho): There is no significant difference between work

environment and suppressing emotions

Alternate Hypothesis (H1): There is significant difference between work

environment and suppressing emotions.

Suppressing Emotions Work Environment Mean

Irritation Private

Government

3.47

2.91

Anxiety Private

Government

2.85

3.00

Satisfaction Private

Government

2.86

2.64

Sadness Private

Government

3.08

2.91

Concern Private

Government

3.30

2.82

Disliking Private

Government

3.44

3.09

Aggravation PrivateGovernment

3.293.27

Fear Private

Government

3.03

3.00

Happiness Private

Government

3.77

3.55

Distress Private

Government

2.62

2.73

Liking Private

Government

2.65

3.64

Hate Private

Government

2.95

2.64

Anger Private

Government

2.58

1.82

Enthusiasm Private

Government

2.95

2.00


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INFERENCE:

From the above it can be inferred that doctors and house surgeons in the private

work environment fake emotions like irritation, satisfaction, sadness, concern,

disliking, aggravation, fear, happiness, liking, hate, anger to a greater extent.Whereas doctors and house surgeons in the government work environment fake

emotions like anxiety, distress to a greater extent.

On the overall it can be inferred that the doctors and house surgeons in the private

work environment suppress emotions more when compared to the doctors and

house surgeons in the government work environment.

Suppressing Emotions F Significance ValueIrritation .252 .617

Anxiety 3.033 .086


Sadness 1.028 .314

Concern .442 .508

Disliking .000 .983

Aggravation 4.261 .042

Fear 1.834 .180

Happiness .000 .995

Distress .331 .567

Liking 1.566 .215

Hate 1.542 .218

Anger .093 .761

Enthusiasm 1.148 .287

INFERENCE:

From the above it is inferred that the significance value of the suppressingemotions is more than 0.05. So alternate hypothesis is rejected and null hypothesis

is accepted and there is no significant difference between the work environment

and suppressing emotions.


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TABLE 4.13

Independent analysis for nativity and suppressing emotions.

Null Hypothesis (Ho): There is no significant difference between nativity and

suppressing emotions

Alternate Hypothesis (H1): There is significant difference between nativity and

suppressing emotions.

Suppressing Emotions Work Environment Mean

Irritation Urban

Rural

3.37

3.41

Anxiety Urban

Rural

2.92

2.82

Satisfaction Urban

Rural

2.87

2.79

Sadness Urban

Rural

2.97

3.13

Concern Urban

Rural

2.95

3.51

Disliking Urban

Rural

3.42

3.36

Aggravation UrbanRural

3.293.28

Fear Urban

Rural

3.08

2.97

Happiness Urban

Rural

3.66

3.82

Distress Urban

Rural

2.74

2.62

Liking Urban

Rural

2.74

2.85

Hate Urban

Rural

2.82

3.00

Anger Urban

Rural

2.45

2.49

Enthusiasm Urban

Rural

2.82

2.73


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INFERENCE:

From the above it can be inferred that doctors and house surgeons in the urban

suppress emotions like anxiety, satisfaction, disliking, aggravation, fear, distress,

enthusiasm. Whereas doctors and house surgeons in the rural suppress emotionslike irritation, sadness, concern, happiness, liking, hate, anger to an equal level.

On the overall it can be inferred that the doctors and house surgeons in the urban

and rural suppress emotions to an equal extent.

Suppressing Emotions F Significance Value

Irritation 1.037 .312

Anxiety 3.115 .082


Sadness 1.523 .221

Concern .429 .515

Disliking .047 .829


Fear .006 .939

Happiness .910 .343

Distress .006 .938

Liking 1.735 .192

Hate .243 .623

Anger 4.241 .043Enthusiasm 3.938 .051

INFERENCE:

From the above it is inferred that the significance value of the suppressing

emotions is more than 0.05. So alternate hypothesis is rejected and null hypothesis

is accepted and there is no significant difference between the nativity and



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TABLE 4.14

Independent analysis for occupation and emotional climate.

Null Hypothesis (Ho): There is no significant difference between occupation and

emotional climate.

Alternate Hypothesis (H1): There is significant difference between occupation

and emotional climate.

Emotional Climate Occupation Mean

Calm Doctors

House Surgeons

5.40

5.32

Tranquil Doctors

House Surgeons

2.88

3.52

Serene Doctors

House Surgeons

5.04

4.48

Quiet Doctors

House Surgeons

5.29

4.92

Relaxed Doctors

House Surgeons

5.08

5.12

Intense Doctors

House Surgeons

3.60

4.60

Forceful DoctorsHouse Surgeons

4.524.56

Hyperactive Doctors

House Surgeons

4.36

4.33

Alert Doctors

House Surgeons

5.15

5.40

INFERENCE:

From the above it can be inferred that;

The doctors remain calm than the house surgeons. The house surgeons are more

tranquil than the doctors. The doctors are more serene than the house surgeons.

The doctors remain quiet than the house surgeons. The house surgeons are more

relaxed than doctors. The house surgeons are more intense than the doctors. The


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house surgeons experience more forceful climate than the doctors. The doctors

remain hyperactive than the house surgeons. The house surgeons are more alert

than the doctors.

Emotional Climate F Significance Value

Calm 1.666 .201

Tranquil .096 .757

Serene 4.111 .046

Quiet .104 .748

Relaxed .350 .556

Intense 5.452 .022

Forceful 2.933 .091

Hyperactive .010 .921Alert 1.423 .237

INFERENCE:

From the above it is inferred that the significance value of the emotional climate is


and there is no significant difference between the occupation and emotional

climate.


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TABLE 4.15

Independent analysis for occupation and general emotions.

Null Hypothesis (Ho): There is no significant difference between occupation and

general emotions.

Alternate Hypothesis (H1): There is significant difference between occupationand general emotions.

General Emotions Occupation Mean

Stimulated / Relaxed Doctors

House Surgeons

5.00

5.69

Unhappy / Happy Doctors

House Surgeons

6.51

6.35

Calm / Excited Doctors

House Surgeons

4.80

4.46

Pleasant / Unpleasant Doctors

House Surgeons

2.94

3.15Idle /Alert Doctors

House Surgeons

6.25

6.35

Passive / Energetic Doctors

House Surgeons

2.84

2.54

Quiet / Enthusiastic Doctors

House Surgeons

3.04

3.96

Slow / Lively Doctors

House Surgeons

3.22

3.58

Dissatisfied / Satisfied Doctors

House Surgeons

6.41

6.31

Sluggish / Hyperactive Doctors

House Surgeons

5.10

3.92

Despairing / Hopeful Doctors

House Surgeons

3.08

3.23

Serene / Nervous Doctors

House Surgeons

3.51

3.92

Sad / Glad Doctors

House Surgeons

2.61

3.04

Inactive / Active Doctors

House Surgeons

6.37

6.69

Depressed / Joyful Doctors

House Surgeons

5.67

5.73

Intense / Tranquil Doctors

House Surgeons

5.37

5.04

Blue / Cheerful Doctors

House Surgeons

2.96

3.12

Gloomy / Delighted Doctors

House Surgeons

5.98

5.42


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INFERENCE:

From the above it can be inferred that the house surgeons express the above

emotions to a greater extent than the doctors in their overall life. The doctors

express it only to a certain extent.

General Emotions F Significance Value

Stimulated / Relaxed 4.617 .035

Unhappy / Happy 1.696 .197

Calm / Excited .236 .629

Pleasant / Unpleasant 5.932 .017

Idle /Alert .865 .355

Passive / Energetic 9.761 .003

Quiet / Enthusiastic 3.234 .076Slow / Lively .798 .375

Dissatisfied / Satisfied 3.375 .070

Sluggish / Hyperactive .020 .888

Despairing / Hopeful .795 .375

Serene / Nervous 5.354 .023

Sad / Glad 1.007 .319

Inactive / Active 2.921 .092

Depressed / Joyful .079 .779

I

ntense / Tranquil 3.588 .062Blue / Cheerful .102 .750

Gloomy / Delighted .385 .537

INFERENCE:

From the above it is inferred that the significance value of the general emotions is


and there is no significant difference between the occupation and emotional

climate.


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TABLE 4.16

Independent analysis for occupation and faking emotions.

Null Hypothesis (Ho): There is no significant difference between occupation andfaking emotions.


and faking emotions.

Faking Emotions Occupation Mean

Irritation Doctors

House Surgeons

2.39

2.62

Anxiety Doctors

House Surgeons

3.00

3.58

Satisfaction Doctors

House Surgeons

3.00

3.65

Sadness Doctors

House Surgeons

2.55

3.23

Concern Doctors

House Surgeons

3.02

3.62

Disliking Doctors

House Surgeons

2.31

2.23Aggravation Doctors

House Surgeons

2.59

3.19

Fear Doctors

House Surgeons

2.47

308

Happiness Doctors

House Surgeons

2.90

3.92

Distress Doctors

House Surgeons

2.71

2.69

Liking Doctors

House Surgeons

3.45

3.08

Hate Doctors

House Surgeons

2.84

3.08

Anger Doctors

House Surgeons

2.75

2.81

Enthusiasm Doctors

House Surgeons

3.06

3.50


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INFERENCE:

From the above it is inferred that the house surgeons fake above emotions to a

greater extent than the doctors.

Faking Emotions F Significance Value


Anxiety .250 .618


Sadness .005 .944

Concern .020 .887



Fear 5.009 .028Happiness 2.454 .121

Distress .574 .451

Liking 1.085 .301

Hate .443 .508

Anger .410 .524


INFERENCE:

From the above it is inferred that the significance value of the faking emotions is


and there is no significant difference between the occupation and faking emotions.


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TABLE 4.17

Independent analysis for occupation and suppressing emotions.

Null Hypothesis (Ho): There is no significant difference between occupation andsuppressing emotions.


and suppressing emotions.

Suppressing Emotions Occupation Mean

Irritation Doctors

House Surgeons

3.35

3.46Anxiety Doctors

House Surgeons

2.86

2.88

Satisfaction Doctors

House Surgeons

2.86

2.77

Sadness Doctors

House Surgeons

2.96

3.23

Concern Doctors

House Surgeons

3.04

3.62

Disliking Doctors

House Surgeons

3.37

3.42

Aggravation Doctors

House Surgeons

3.27

3.31

Fear Doctors

House Surgeons

2.96

3.15

Happiness Doctors

House Surgeons

3.63

3.96

Distress Doctors

House Surgeons

2.67

2.69

Liking DoctorsHouse Surgeons

2.902.58

Hate Doctors

House Surgeons

2.88

2.96

Anger Doctors

House Surgeons

2.39

2.62

Enthusiasm Doctors

House Surgeons

2.75

2.96


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INFERENCE:

From the above it is inferred that the house surgeons suppress the above emotions

to a greater extent than the doctors.

Suppressing Emotions F Significance Value


Anxiety .402 .528


Sadness .000 .989

Concern .028 .868

Disliking .960 .330


Fear .222 .639Happiness 12.684 .001

Distress 1.435 .235

Liking .945 .334

Hate 3.857 .053

Anger .364 .548

Enthusiasm 2.206 .142

INFERENCE:

From the above it is inferred that the significance value of the suppressing

emotions is more than 0.05. So alternate hypothesis is rejected and null hypothesis

is accepted and there is no significant difference between the occupation and



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5.1 FINDINGS

The mean value of the emotional atmosphere in the work environment of thedoctors and house surgeons is found to be 4.68. Hence they are somewhat

typical with calm, relaxed, quiet, and alert.

The doctors and house surgeons are generally relaxed, happy, satisfied, andglad in their life.

The doctors and house surgeons fake emotions few times a week when theyactually do not feel it towards their work with a mean of 2.92.

They suppress emotions few times a week when they actually feel it towardstheir work with mean value of 3.04.

Out of 77 respondents it is found that, most of the respondents fall under theage group 21-30 and least fall under 51-60.

Out of 77 respondents it is found that, most of the respondents are male andthe least of the respondents are female.

Out of 77 respondents it is found that, most of the respondents are Doctorsand the least of the respondents are House Surgeons.

Out of 77 respondents it is found that, most of the respondents are Doctorsand the least of the respondents are House Surgeons.

Out of 77 respondents it is found that, most of the respondents are PrivateEmployee and the least of the respondents are Government Employee.


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Out of 77 respondents it is found that, most of the respondents are from ruraland the least of the respondents are from urban.

It is found that the doctors and house surgeons in private work environmentfake emotions more when compared to the government doctors and house

surgeons.

It is found that the doctors and house surgeons in the urban fake emotionsmore when compared to the doctors and house surgeons in the rural.

It is found that the doctors and house surgeons in the private workenvironment suppress emotions more when compared to the doctors and

house surgeons in the government work environment.

It can be inferred that the doctors and house surgeons in the urban and ruralsuppress emotions to an equal extent.

It can be found that the house surgeons express the given emotions to agreater extent than the doctors in their overall life.

It is found that the house surgeons fake given emotions to a greater extentthan the doctors.

It is found that the house surgeons suppress the given emotions to a greaterextent than the doctors.


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5.2 SUGGESTIONS

It is identified from the study that the hyperactive level of the doctors andhouse surgeons can be increased by dedicating themselves towards their

work.

It is identified that the doctors and house surgeons remain quiet and calmmost of the time instead they can be interactive with their patients and others

too.

It is identified from the study that the doctors and house surgeons remainidle in their overall life instead they can engage themselves with some other

activities and be alert.

It is found that they remain blue in their overall life they can change it andbe cheerful in their life.

It is found that the emotion aggravation is faked more by the doctors andhouse surgeons who can be reduced.

On the overall the faking of emotions can be reduced to a greater extent.

It is found from the study that emotion concern is suppressed by them fewtimes a week instead of suppressing it they can show it towards their patients

since patients need concern to be showed on them.


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5.3 CONCLUSION

To summarize why this topic was chosen is because emotions are interesting to

do a study. With regard to this study the respondents were doctors and house

surgeons. This segment was chosen as respondents since they face lot of emotions

in their daily life.

The study was interesting by meeting the doctors and house surgeons in

personal and collected the needed information and learnt many things about their

job in relation to the emotions.

From the overall study of identifying the emotions among doctors and house

surgeons in their workplace and their overall life. It can be concluded that the

doctors and house surgeons are highly active towards their work. At times they are

idle too but still they do well to their profession. However it could be further

enhanced if the above suggestions are implied.

imaya completed report aa

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