iiba uk north west event - 18th october
TRANSCRIPT
Iain [email protected]
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• a bit about me
• BA performance
• the BA practice
• what do I look for• one size fits none
• tools and techniques
• BA at Barclaycard
• over to you
• some info about us
• BA challenges
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Global Change Director
Consumer Operations Reg & Mand Merchants PaymentsPractice
Analysis
Change
Acceptance
Consumer Operations Reg & Mand Merchants PaymentsBusiness Partners
Consumer Operations Reg & Mand Merchants PaymentsTechnology
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Improvement Design
Understand current business (processes / organisation / goals)
Diagnostic Processes/ Methods (Lean / 6Sigma)
Requirements Lifecycle Control (ISEB / TOGAF)
Design new or modified business processes / organisation, assisting with implementation as required
Our Functions
Our Skills
Our People
Our VisionTo be the custodians of business value; anticipating, understanding and communicating our customers’ needs. To continually improve a flexible,
controlled and visual approach to business analysis
Our Values
Individuals with a unique skill-set and knowledge; some generalists across both analyst roles, others specialist BIA or BDA
Business Improvement Analysts (BIAs)
Business Design Analysts (BDAs)
• Think Creatively and Innovatively• Work with Pride and Motivation• Apply Objective Decision-Making
• Encourage Development and Progression• Be the Custodians of Business-Value
• Leave a Positive and Lasting Impression with our Customers
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• 120 Analysts (ish!)
• 64/36 Permanent to Contractor Mix
• 60% of Permanent Analysts ISEB Qualified• 2 ISEB Examiners in the Department!
• 3 ‘levels’ to the role• 2 ‘flavours’ of Senior Analyst• 2 ‘flavours’ of Analyst
• £135m Invested on Change per annum
• All Managed in a Reasonably Mature Practice Model
• Midlands IIBA Co-ordinator, interim IIBA Events Director
• 40,000 requirements at any time and only 1 live issue in last year
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Senior Business Analyst > Portfolio Architecture, Programme Lead
Leadership & Commercial Awareness
Business Analyst > Experienced and able to work autonomously
ISEB & Experience
Junior Business Analyst > New to profession, from Ops, Tech or Uni
Domain Knowledge & Behaviours
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Pre-Gate0 Analyse and
Define
Design
Gateway 1 Review
Gateway 2 Review
Gateway 3 Review
Initiate
Gateway 0 Review
Idea & Concept Stage
Build, Validate,
Implement, Close
Bu
sin
ess A
naly
st
Sols
Arc
hit
ect
/ Testi
ng
Team
s
+/- 100% +/- 40% +/- 10%
Gate Zero Prop.
BA defines Requirements &
Design Approach
Analysis & Design
Approach
Senior Analyst and Business
Sponsor in partnership
Detailed Design
Design RTM
DL Bus Impact &
Ops Design
Concept Solution
HL Ops Design
HL Bus Reqs
BUSINESS REQUIREMENTS - OPERATIONAL DESIGN - TRACEABILITY
DL Bus Impact &
Ops Design
HL Design
DL Bus Reqs
Test Case RTM
Quality review by BDA peers, IT and Testing
is essential
Requirements Traceability Matrix: from HL Reqs to Implementation
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Initial Requirements
High Level Requirements
Detailed Requirements
Detailed Level DesignHigh Level DesignConcept Solution
RP RP
QC Test Management
TECH
BDA
Change Requests
Change Requests
Change Requests CM
TEST
RP
• Requisite Pro & Quality Centre >> RTM and Reqs Management
• Trialling Rational Composer & Enterprise Architect
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BrainstormingFunctional Decomposition
Business Activity Model
Parking Lot
Change Manager(in awe!)
Business Users (listening)
Business Analyst(leading)
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innovation in meeting space design…
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0
40
80
120
160
200
BCE&SS GCOO GBS R&M
High Level Production High Level Sign-Off Detailed Production Detailed Sign-Off
60%
6%
34%Non-Standard - 19%
Standard - 35%
Not Stated - 47%Approach Taken CRs Generated
50%
13%
17%
13%2%
5%
Additional Scope External / Reg Not StatedAmbiguous Requirement Market Driven Descoped Req
• Performance is measured once per month via Senior Business Analysts
• Provides focus to Continuous Improvement activities
• Demonstrates success and provides ‘competitive spirit’
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Improvements
Prioritisation(Too much innovation)
Customer Focus(Internal & External)
FacilitationControlled Speed (Agile)
