1Ground Handling Then…

2 …and Ground Handling Now

Welcome

Ground Handling Through The Decades

From the Advent of Flight to Modern Times

Finch-Ouess Presentation

April 29, 2014

1914 – The First Commercial Flight

Airline: St. Petersburg Tampa Airboat Line

Aircraft: Benoist XIV flying boat

Pilot: Tony Jannus

Founder: Percival Fansler

Airfare: 5.00 USD

Total Passengers Carried: 1204

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Airlines in Business Since1929(and their impact on ground handling)

1920 QANTAS

1923 Aeroflot – Czech Airlines – Finnair

1924 Delta Air Lines – Tajik Air

1927 Air Serbia – Iberia

1929 Lot Polish Airlines – LAN Airlines – Aeropostal – Garuda Indonesia – Hawaiian Airlines ________________________________________________________

1937 Malaysia Airlines

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1939-1947 -Loading Docks & Motorboats6

1968 - Fly Me To The Moon

1968 Pan Am Starts a Moon Flight listing attracting 93,000 members.

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First Lunar GSE

January 21-22, 1970 The First B747 Commercial Flight

Pan Am Flight 002 JFK-LHR

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January 21, 1976 - The Concorde

First Air France and British Airways Concordes Commercial Flights take off Simultaneously on January 21, 1976 from Paris Orly and London Heathrow Airports.

BA Flight headed to Bahrain and the AF flight headed to Rio de Janeiro via Senegal.

The Concordes flew over sound barrier at 1,350 miles an hour.

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1978 – Airline Deregulation Act

Increased Airline Competition

Increased Ground Handling Business.

Airlines Established Hubs

Ground Handlers Expanded to New Locations

Some Airlines did not survive

Low Cost Carriers Appeared

Airports Struggled to Accommodate All.

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Before deregulation

After deregulation

The Effect of Low Cost Carriers

Impact on Ground Handling

Operating Procedures

Service Levels

Cost and Income Impact

Airport Experience

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1986 IGHC History - The Founding Officers

Abu Dhabi Airport Services Saad DajaniAeroport de Paris Jules HayammeAir France Alain ChapgierAnsett Gus Hatter (1st Chairman)Finnair Siggy SoderlundIATA Michael Feldman IATA Tom Murphy Lufthansa Peter BluthPan Am Waguih F. Ouess (T.F. Chairman)TWA Verl Cumberland Servisair John Willis

1986-1988 AHAUG Task Force – 1988 First IGHC – 2014 the 27th IGHC

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1988 – First IGHC ConferenceMontreal, Quebec, Canada

Locations of IGHC Conferences 1988-2014

IGHC Officers 1988-2014

Membership 1988-2014

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2001 - Realities of Security Post 9-11

Impact on Ground Handling

Governments Involvement

Impact on Domestic & International Operations

IATA Checkpoint of the Future 2020

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2012 – Space Shuttle Enterprise

April 27, 2012, Space Shuttle Enterprise at JFK International Airport

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SGHA

Initially published in 1964 and used exclusively between IATA airlines

Recognized as the industry standard, and used by airlines and both independent and airport owned handling companies.

Updated every five years

Main Agreement sets out the general terms

Annex A 14 sections and subsections covering virtually every aspect of ground handling services.

Annex B is where the parties list specific services to be provided, the price to be paid, the term of the agreement and any modifications to the provisions spelled out in the Main Agreement. In many cases, supporting documents are attached.

16 Airport Handling Manual (AHM) 34th Edition

Passenger Services“ A Self-Service & Simplified Process” 17

The February 2000 IATA Initiative of Simplifying Passenger Travel Interest Group (SPTIG) evolved into the

Passenger Experience Management Group (PEMG)

Departure and Arrival StepsWhat has Changed !

Self booking and e-tickets

Remote self check-in and kiosk check-in

Up to three loading bridges

Quick turnaround times

RFID baggage tags and containers

Faster baggage delivery

Various airlines alliances and smoother transfers

Simplified entry clearance formalities

Security screening process

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Ramp Services Some Changes !

Stairs and loading bridges

Baggage carts and dollies

Conveyor belts and loaders

Towbarless tractors

Interline baggage transfers

Fuel trucks or in-ground fuel

GPU and water trucks or gate power & water

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Cargo and Mail Services

Air Mail was always a high priority, it often displaced cargo and baggage

March 3, 1919: U.S. Starts International Airmail Service delivery by flying 60 letters from Vancouver to Seattle. In the cockpit: Bill Boeing

Although there were a few attempts to organize air freight airlines from the 1920s on, the first commercial airlines that were all-cargo did not emerge until after WW II.

Ground Handlers load, unload and transport cargo and mail on and off flights, to and from warehouses and on and off airports

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GSE Gas Emissions Survey

GSE Type Total Diesel Electric Gasoline Propane Natural Gas Solar Other

Baggage/Cargo Tugs 2,575 15% 17% 53% 3% 0% 0% 12%

Cars/SUV/PickUps/Vans 1,132 5% 1% 84% 0% 0% 0% 11%

Belt Loaders 1,102 25% 15% 45% 1% 0% 0% 15%

Other 843 52% 4% 28% 2% 0% 0% 14%

Aircraft Tractors/Tugs 705 68% 11% 8% 0% 0% 0% 13%

Generrators/GPUs 487 61% 10% 7% 0% 0% 0% 22%

Deicing Trucks 399 65% 1% 27% 0% 0% 0% 8%

Lifts 344 22% 26% 27% 6% 0% 0% 20%

Carts 330 1% 78% 6% 1% 0% 0% 15%

Cabin Service/Catering Trucks 320 52% 0% 15% 0% 0% 0% 32%

Forklifts 314 13% 9% 14% 45% 0% 0% 20%

Air Conditioners/Heaters 312 76% 3% 12% 0% 0% 0% 10%

Cargo Loaders 281 79% 0% 8% 0% 0% 0% 13%

Lavatory Trucks/Lav Carts 177 18% 8% 60% 0% 0% 0% 14%

Air Start Units 160 72% 1% 3% 0% 0% 0% 25%

Fuel Trucks 151 65% 2% 9% 0% 0% 0% 25%

Light Carts/Light Stands 111 65% 2% 7% 0% 0% 0% 17%

Passenger Stairs 95 32% 1% 42% 1% 0% 0% 24%

Buses 69 22% 0% 7% 0% 55% 0% 16%

Hydrant Carts/Trucks 62 61% 0% 23% 0% 0% 0% 16%

Maintenance Trucks 56 29% 0% 45% 0% 0% 0% 27%

Surveyed GSE Average 10,025 34% 12% 37% 3% 1% 0% 15%

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In Flight Connectivity

Monitor Flight Connections and Connecting Gates

Change Itinerary

Reconfirm Hotel Reservation

Reconfirm Ground Transportation Arrangements

Arrange for Pick up

Check-in for Onward Flight

Check Weather and Destination Information

Access e-mails

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Ground Handling (GH)Contribution to Industry Objectives

GH will help aviation reduce airports gas emissions.

GH is over 990 Businesses Globally.

GH employs and sustain many in aviation.

GH efficiently handle 6.4 trillion of goods on and off airports & flights.

GH are in contact with most of the 3 billion passengers annually.

GH contribute to industry safety.

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Closing Remarks

Airlifts and Relief Operations during Natural Disasters

Bridging the gap between nations and people

Impact on Trade, Tourism, Hospitality Industry and Global Economies

Moving People and Goods

Negotiation, Cooperation, Diplomacy and Common Language

Safety and Security

Spearheading Creative and Innovative Solutions

Airports and Terminals of the Future

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