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26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Ground Damage Database David Anderson Nancy Rockbrune Slide 2 26 th IGHC Conference Ground Damage Database Introduction Slide 3 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Introductions David Anderson GDDB Chair Head of Operational Safety ~ British Airways Nancy Rockbrune GDDB Secretary Assistant Director SMS and Operational Data Management ~ IATA 3 Slide 4 26 th IGHC Conference Ground Damage Database Overview Slide 5 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY History Ground damage has been long reported to cost airlines $4b annually Estimate Unplanned costs Significant changes need to be made Thin margins Focus on Ground Operations has been made Collaboration to make a difference 5 Slide 6 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY History Launched 2011, with limited membership Shift in IATAs data management and analysis approach During 2011 and 2012 new reporting protocols and requirements were developed Updated Contract Launched Q1 2012 First useable data received from 10 members (with some manipulation) Consistently receiving useable data from 14 participants 2013 focus on expanding participation Any airline, ground service provider, and / or airport which provide ground services are eligible to participate in the program 6 Slide 7 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY GDDB Coverage ~ As of December 2012 7 Slide 8 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY GDDB Coverage ~ As of May 1, 2013 8 Slide 9 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY GDDB Coverage ~ As of May 1, 2013 9 Slide 10 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Efforts to Support Growth Introductory letter to all Stakeholders Updated contract with reporting criteria IT development Automated quality check Web Form Discussions with strategic partners to develop GDDB submission extract from existing reporting systems Common dimension tables Participant query tool 10 Slide 11 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Efforts to Support Growth Introduction of IOSA provision ~ ISM Ed. 7 GRH 1.11.6 The Operator should have a process to ensure aircraft ground damages are reported to IATA for inclusion in the Ground Damage Database (GDDB). Such reports should be submitted in accordance with the formal IATA ground damage reporting structure. (GM) 11 Slide 12 26 th IGHC Conference Ground Damage Database Purpose Slide 13 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Purpose Facilitate data driven improvements to effectively improve performance Gather and analyze global data with Industry partnership Provide information not otherwise possible Identify trends and contributing factors allowing for the development and assessment of effective mitigation actions Establish a baseline of ground damage performance in which future comparisons can be made 13 Slide 14 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Use of Data Conduct statistical analysis on clean defensible data Statistical analysis produces more tangible information Measures process performance Identify and prioritize contributing factors to process performance Measure and predict process performance improvements Provides confidence interval Measures the quality of the data Communicate findings to applicable WGs and TFs 14 Slide 15 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY What Data? Data (even seemingly benign) is critical Identifying issues Determine the effectiveness of any mitigation actions Demonstrating effectiveness of the program as a whole Data driven decisions Not only improves safety / performance but also makes for a more efficient organization as a whole 15 Slide 16 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Types of Data? Reactive ~ wait for incidents to happen and try to understand why Proactive ~ analyze identified risks to mitigate before they turn into an accident / incident Predictive ~ mature system which conducts predictive analytics (statistical modeling) to identify and mitigate unknown risks 16 Slide 17 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Confidential Reporting Confidential reporting can be used for the following safety concerns: Unsafe behaviors Inadvertent errors and mistakes Near miss occurrences (incidents that did not occur but could have easily resulted in a serious event) Inadvertent errors or violations of aircraft handling or servicing systems Procedures or processes that could be improved 17 Slide 18 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Data Collection Process Identify hazards Report on hazards and occurrences Collect and risk assess reported hazards Trend and analyze information Identify mitigation action Monitor for effectiveness Review and monitoring for continuous improvement 18 Slide 19 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Challenge ~ Data Quality Any airline, ground service provider, and / or airport which provide ground services are eligible to participate in the program Variance in data received Data integrity the utmost of importance Confidence in analysis and decisions derived from it is equal to the confidence in the data itself 19 Slide 20 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Data Management Principles Information producers and knowledge workers alike must know the meaning of information; otherwise they cannot perform their work properly Information producers must also know the business rules, valid values, and formats to create information correctly Information definition is to data (content) what manufacturing product specifications are to the manufactured product Quality Information Product Specifications are necessary for the consistent production of quality information 20 Slide 21 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Data Management Principles Managing by averages leads to flawed decision making as you are not accounting for process variation If measurement system variation is too large there is an increased risk of: Rejecting good data Accepting bad data Important to know how much of the observed variation of a process is due to the actual process itself (normal) and how much is due to the measurement system 21 Slide 22 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Data Management Principles Operational definitions (includes taxonomies) help reduce subjectivity and variance in your measurement system (data) Operational definitions can be: A written statement Templates Display of comparisons (colour chart) Operational definitions should be: Something people can really use Enables different people to reach the same conclusion (repeatability) Enables the same person to reach the same correct conclusion at different times (reproducibility) 22 Slide 23 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Taxonomy / Operational Definitions Controls data inputs Reduce subjectivity Reduce variation Means for integration (internal and external) 23 Slide 24 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Solution ~ Defined Fields GDDB TF developed reporting criteria Representatives from Operators, GSPs, Manufacturers and Industry groups Identified data to be consistently reported amongst ALL members Includes definitions / assumptions Minimize data variance Identify means in which data and analysis will feed ground operations working groups and vice versa 24 Slide 25 26 th IGHC Conference Ground Damage Database Reporting Criteria Slide 26 26 th IGHC Conference Definition In Scope While parked at Gate / Stand or other parked area During Marshaling or using Stand Guidance During Deicing While being Towed Near Miss Slide Deployments Out of Scope FOD Wildlife Damage Lightning Strikes Environmental Any occurrence / event associated with ground operations that results in aircraft damage 26 Slide 27 26 th IGHC Conference Field Categories Mandatory Incident details Location details Aircraft details Ramp conditions Phase of operation ~ definitions included Activities Type of damage Damage to aircraft Ground equipment Severity ~ definitions included Optional Causal factors Corrective actions Free text 27 Slide 28 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Field Categories Mandatory Incident details Location details Aircraft details Ramp conditions Phase of operation Activities Type of damage Damage to aircraft Ground equipment Severity 28 Slide 29 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Field Categories 29 Slide 30 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Field Categories 30 Slide 31 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Field Categories 31 Slide 32 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Field Categories 32 Slide 33 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Field Categories Arrival ~ Time period from when the aircraft nose wheel crosses onto the stand until the anti-collision light is off Towing ~ Time period when an aircraft is being towed from one location to another Servicing ~ Time period an aircraft is being serviced at a gate / stand Departure ~ Time period when the anti-collision light is turned on and the brakes are off until control is handed over to Flight Operations 33 Slide 34 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Field Categories 34 Slide 35 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Field Categories 35 Slide 36 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Field Categories 36 Slide 37 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Field Categories 37 Slide 38 26 th IGHC Conference NO TYPE OR IMAGES CAN TOUCH THE SKY Field Categories Minor ~ No operational effect Low ~ Aircraft inop < 60 mins Moderate ~ Aircraft inop 60 minutes