Upload File

“if you make customers unhappy in the real world, they might each tell six friends. if you make...

  • Home
  • Documents
  • “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000
18
“If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.” -Jeff Bezos, Founder, Amazon.com

Upload: ashlie-martin

Post on 17-Dec-2015

221 views

Category:

Documents


0 download

Report

Tags:

TRANSCRIPT

Page 1: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000

“If you make customers unhappy in the real world, they might each tell six friends.

If you make customers unhappy on the Internet, they can each tell 6,000 friends.”

-Jeff Bezos, Founder, Amazon.com

“If you make customers unhappy in the real world, they might each tell six friends.

If you make customers unhappy on the Internet, they can each tell 6,000 friends.”

-Jeff Bezos, Founder, Amazon.com

Page 2: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000

“If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”

-Jeff Bezos, founder, Amazon.com

“If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends.”

-Jeff Bezos, founder, Amazon.com

Page 3: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000
Page 4: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000
Page 5: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000
Page 6: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000

Customer ServiceCustomer Service

Policy and FeesPolicy and Fees

LuggageLuggageFlight Delays and CancellationsFlight Delays and Cancellations

Customer ServiceCustomer Service

Relations with Other CompaniesRelations with Other Companies

Page 7: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000

Customer ServiceCustomer Service

Policy and FeesPolicy and Fees

LuggageLuggageFlight Delays and CancellationsFlight Delays and Cancellations

Customer ServiceCustomer Service

Relations with Other CompaniesRelations with Other Companies

Page 8: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000

Customer ServiceCustomer Service

Policy and FeesPolicy and Fees

LuggageLuggageFlight Delays and CancellationsFlight Delays and Cancellations

Customer ServiceCustomer Service

Relations with Other CompaniesRelations with Other Companies

Policy and FeesPolicy and Fees

Page 9: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000

Policy and FeesPolicy and Fees

LuggageLuggageFlight Delays and CancellationsFlight Delays and Cancellations

Customer ServiceCustomer Service

Relations with Other CompaniesRelations with Other Companies

Policy and FeesPolicy and Fees

Page 10: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000

Policy and FeesPolicy and Fees

LuggageLuggageFlight Delays and CancellationsFlight Delays and Cancellations

Customer ServiceCustomer Service

Relations with Other CompaniesRelations with Other Companies

Policy and FeesPolicy and FeesFlight Delays and CancellationsFlight Delays and Cancellations

Page 11: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000

Flight Delays and CancellationsFlight Delays and Cancellations

Policy and FeesPolicy and Fees

LuggageLuggageFlight Delays and CancellationsFlight Delays and Cancellations

Customer ServiceCustomer Service

Relations with Other CompaniesRelations with Other Companies

Page 12: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000

Flight Delays and CancellationsFlight Delays and Cancellations

Policy and FeesPolicy and Fees

LuggageLuggageFlight Delays and CancellationsFlight Delays and Cancellations

Customer ServiceCustomer Service

Relations with Other CompaniesRelations with Other Companies

LuggageLuggage

Page 13: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000

Policy and FeesPolicy and Fees

LuggageLuggageFlight Delays and CancellationsFlight Delays and Cancellations

Customer ServiceCustomer Service

Relations with Other CompaniesRelations with Other Companies

LuggageLuggage

Page 14: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000

Policy and FeesPolicy and Fees

LuggageLuggageFlight Delays and CancellationsFlight Delays and Cancellations

Customer ServiceCustomer Service

Relations with Other CompaniesRelations with Other Companies

LuggageLuggageRelations with Other CompaniesRelations with Other Companies

Page 15: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000

Relations with Other CompaniesRelations with Other Companies

Policy and FeesPolicy and Fees

LuggageLuggageFlight Delays and CancellationsFlight Delays and Cancellations

Customer ServiceCustomer Service

Relations with Other CompaniesRelations with Other Companies

Page 16: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000

Policy and FeesPolicy and Fees

LuggageLuggageFlight Delays and CancellationsFlight Delays and Cancellations

Customer ServiceCustomer Service

Relations with Other CompaniesRelations with Other Companies

Customer ServiceCustomer Service

Policy and FeesPolicy and Fees

Policy and FeesPolicy and FeesCustomer ServiceCustomer Service

Flight Delays and CancellationsFlight Delays and Cancellations

LuggageLuggage

Relations with Other CompaniesRelations with Other Companies

Page 17: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000

Policy and FeesPolicy and FeesCustomer ServiceCustomer Service

Flight Delays and CancellationsFlight Delays and Cancellations

LuggageLuggage

Relations with Other CompaniesRelations with Other CompaniesLuggageLuggageFlight Delays and CancellationsFlight Delays and Cancellations

Relations with Other CompaniesRelations with Other Companies

Policy and FeesPolicy and FeesCustomer ServiceCustomer Service

Page 18: “If you make customers unhappy in the real world, they might each tell six friends. If you make customers unhappy on the Internet, they can each tell 6,000

“If you make customers unhappy in the real world, they might each tell six friends.

If you make customers unhappy on the Internet, they can each tell 6,000 friends.”

-Jeff Bezos, Founder, Amazon.com

“If you make customers unhappy in the real world, they might each tell six friends.

If you make customers unhappy on the Internet, they can each tell 6,000 friends.”

-Jeff Bezos, Founder, Amazon.com


Angry customers tell 3000

Customers Tell Us How To Build The Business

Converting Customers Unhappy With Your Competitor Brands

Templates For 8 Response...Negative reviews, left by unhappy customers, present a serious problem for almost every business. When customers leave a negative review, it's a sign of

Unhappy Meals - Pollan

Complaint Form - Department of Health & Human Services · Tell us what made you unhappy (your complaint) Disability Services Commissioner - Complaint Form - Easy English - v1-2011

Unhappy Co Owners

The unhappy giant

frustrated /upset/unhappy

Dealing with Unhappy & Unruly Customers [INFOGRAPHIC]

6 Things Retailers Should Never Tell to Their Customers

Assuring Interactive Qualityservices.byu.edu/emba/.../ESDI4E-Ch11-Assuring... · The average business never hears from 96% of its unhappy customers. For every complaint received,

The Cost of Unhappy Customers

UNHAPPY MEAL - EPSU

Successfully dealing with unhappy customers v3

Glad to Be Unhappy

Unhappy Meal

4 TIME IT CAPACITY Actual Load Allocated IT-capacities Too Much Power = Unhappy CFO Not Enough Power = Grumpy Customers & Unhappy CEO Load Forecast

UNHAPPY Presentation 97 Format

Why Social Media Can’t Tell You Who Your Customers Are

I Am Unhappy But

4-Tell hite aper Sales Enablement 1 4-Tell Sales Enablement · 4-Tell hite aper Sales Enablement 4 Engage Customers 4-Tell allows sales teams, in-store sales associates and customer

What Social Media Analytics Can't Tell You About Your Customers

UNHAPPY KING CHARLES! 1

5 reasons unhappy customers lose trust and how to make them happy

Semantic Technologies: What is in it for the (unhappy) CMS customers ?

Your unhappy customers are your greatest source of learning

Middle Level Reading Workshop - contenthub.bvsd.org Catalog/M…  · Web viewInterpret how the structure of written English ... to a known word (e.g., happy/unhappy, tell ... event

Why Are Children Unhappy

Unhappy Doctors[1]

How to tell what your customers want without asking them

Customers don't tell, YOU have to ask

Secrets of Inspirational Selli Secrets of Inspirational Selling Selling to a Defensive Customer “Your most unhappy customers are your greatest source of

Your Customers are Trying to Tell you Something Evolving

My unhappy sister