IDB Restructuring BriefingSteve Benton

14/03/13

In confidence

Content

Rationale and Principles of the restructuring

• why is the restructuring necessary?• what are the principles have been used to determine the plan?

Approach and Method

• what teams are affected by this change and what will it mean?• how will the changes be delivered and managed?• how will individuals will be supported?

Timeline

• when will each of the changes complete? (note: timeline being confirmed, dates are desired dates at present)

Communication

• general approach to communications• what happens next?

Rationale

An Information & Decision Driven Business - empowered leaders delivering world class service – predictably with reduced volatility

An Information & Decision Driven Business - empowered leaders delivering world class service – predictably with reduced volatility

IDB Vision and Scope for TSO

Principles

Current IDB Structure

Areas of focus

BAU Reporting TeamFocus Areas (target completion April 2013):

retain capability to support in the UK for TSO CEO Weekly LT Dashboard, CE, Reliability and KPI Books reporting

all other BAU reports ceased

Positive selection to retain two (C3) Team Members Positive selection to retain two (C3) Team Members

IDB Technical TeamFocus Areas (target completion April 2013):

IDB technical team (systems delivery and support) absorbed into TSO Architecture & Global IT Platforms (AGIP) to align with technical peers and systems delivery for AGIP

Team to continue to deliver for IDB Dashboards for TSO from AGIP

Systems and people absorbed into AGIP

Systems and people absorbed into AGIP

Systems:Themis APP09439MIDAS APP02799Amethyst WS APP01354Amethyst IPL APP08986HR Portal dyesp04 old IPL boxBOSS Wholesale APP04102WS - Seam APP09885OR - Seam APP02889LODE APP02164Nims Mis APP02512IP&D ALS (Network repair) APP09326SABAR (and sub apps) APP09462Commercial front Door APP11883SfN Production ServerIDB Data Pool

Systems:Themis APP09439MIDAS APP02799Amethyst WS APP01354Amethyst IPL APP08986HR Portal dyesp04 old IPL boxBOSS Wholesale APP04102WS - Seam APP09885OR - Seam APP02889LODE APP02164Nims Mis APP02512IP&D ALS (Network repair) APP09326SABAR (and sub apps) APP09462Commercial front Door APP11883SfN Production ServerIDB Data Pool

IDB Dashboard & Measures Team (excluding technical team)Focus Areas (target completion April 2013):

retain capability to specify and configure measures and dashboards, provide cross TSO insights and benchmarking, provide analyst capability for CEO

IDB Team after restructure

Capability

specify and configure measures and dashboards, provide cross TSO insights and benchmarking

TSO CEO Weekly LT Dashboard, CE, Reliability and KPI Books reporting

Analysts from IDB pool available to investigate issues/topics for TSO CEO

Signals from Noise and decision/LEAN support centre of excellence

Communications schedule (current picture)

Team Member Selection Criteria

Communication skills:The ability to translate complex analytical statements into credible and stimulating presentations. Able to communicate clearly and concisely both written and oral at all levels. Team Working:A team player who works well as part of a team and supports their colleagues and the wider team.Ability to operate and perform within a team working across locations & cultures, geographies and time zones including remote management with minimal supervision. Mathematical and analytical skills:Strong mathematical and analytical skills with an eye for detail suitable for developing and analysing data, reports and dashboards.Show evidence of the level of knowledge and practice in the use of the Microsoft Office toolset (e.g Excel, Access, PowerPoint) and other MIS Applications (e.g TheMIS, Oracle Discoverer etc)Produce measures/reports/data downloads (such as Underpinning journeys, Underpinning data downloads, Reliability, A2T report, contractual reports) to agreed time, cost and quality, with customer satisfied. Understanding of the business environment:Solid understanding of the business environment internally and externally, through operational business experience in service assurance, service delivery and field engineering or other related disciplines. Drive for Results / Bottom Line - EfficienciesIdentify seek and find opportunities to make efficiencies to existing production reports (time/quality) and demonstrate where and how you have made them.Maximize efficiency of existing production reports (time/quality) and demonstrate efficiencies made.Continually monitor all report/user utilization and challenge reports with low or non-existent usage within 30 days or user utilization within 90 days. Overall Report Production PerformanceThe E2E Performance to Complete Report Production duties and deliver/publish on time all the measures, and statistical information which supports the BT Business