ict awareness programme

ICTAWARENESSPROGRAMME

VERSION 1.0SEPTEMBER, 2012

2 ICT AWARENESS PROGRAMME

This document has been developed for use by OCHA staff, and is intended to provide a general overview of support services, tools and policies related to ICT.

It contains information such as the basics on getting started in OCHA, how to best communicate with colleagues and contacts, how to properly manage your documents and files, and finally some helpful tips on ICT safety and security.

This document is intended to be read in its entirety, over a period of approximately 15 minutes. It may then be kept with you and used as a reference for any future ICT questions or needs.

For assistance with this programme, or to provide suggestions or com-ments, please contact [email protected].

Welcome to the ICT Awareness Programme

ICT is short for Information and Communications Technology, and refers to the electronic tools used to facilitate your every day work.

mailto:servicedeskocha%40un.org?subject=ICT%20Awareness%20Programme%20Inquiry


Basics / Getting Started .......................................................................................................................... 4Support 4Training 4Equipment 5Notifying ITS of a New Staff Member 6

Going on Mission ..................................................................................................................................... 6Requesting Equipment 7

Managing your Email ............................................................................................................................... 7Accessing your Emails 7Sending Emails 8Using the ‘Out of Office’ Assistant 12Managing Junk Email or ‘Spam’ 12Email Attachments 14

Connecting with Colleagues................................................................................................................. 14Personal Telephones 14Online Text “Chats” 15Video and Audio Conferences 16Online Meetings, Trainings, Events and Support 16Surveys 17

Managing Documents and Files ........................................................................................................... 18Creating & Editing Documents 18Storing and Sharing Files 18Locating OCHA’s Files and Documents 19Transferring Information from One Place to Another 19

Staff Intranets ......................................................................................................................................... 20OCHAnet 20iSeek 21

ICT Safety & Security ............................................................................................................................. 22Protecting Information on a Computer 22Protecting Yourself Online 22Making Sure Information is Not Lost 23Storing IT Equipment 23

ICT AWARENESS PROGRAMME

Programme Contents


Basics / Getting StartedSupport

OCHA has a team of dedicated staff members in New York and Geneva, known as the Service Desk, who are available to assist OCHA staff members with equipment, installations, and support for ICT related matters.

You will find a full list of services provided by OCHA Service Desk, with links to forms required for requesting these services, in the ITS Service Catalogue on OCHAnet:

In principle, ITS Service Desk operates during business hours as indicated below. In the case of a corporate emergency, 12x7 or 24x7 service may be temporarily activated. This will be announced by the Chief of ITS via email broadcast and/or OCHAnet when this occurs.

Training

OCHA staff members have access to a number of different trainings for ICT applications such as: Microsoft Office Products, including Word and Excel; Adobe Products, including Photoshop and Dreamweaver; Lotus Notes; and more.

Staff members have the choice of enrolling in a pre-scheduled instructor taught class, either classroom or online based, or alternatively can select from a large database of self-paced training courses, via the UN website known as SkillPort.

For information on other training courses available in OCHA, visit the Staff Learning and Development page on OCHAnet:

To contact the Service Desk in New York or Geneva, please send an email to: [email protected]

http://ochanet.unocha.org/AS/Information_Technology_Services/Pages/ITSServiceCatalogue.aspx

Service Desk Business Hours (for New York & Geneva) 9:00am - 6:00pm (M-F)

• https://un.skillport.com/ • http://ochanet.unocha.org/AS/Staff_Learning/Pages/default.aspx




https://un.skillport.com/

http://ochanet.unocha.org/AS/Staff_Learning/Pages/default.aspx


Equipment

Computers (& Software)

When you begin a new position within OCHA, you will be provided with a personal computer, either a desktop or laptop computer.

This computer will be set up with a Lotus Notes account for managing emails, and a standard installation of Windows with the Microsoft Office suite of tools. If you require other applications or specific programs to complete your everyday work, you may request these through Service Desk.

For those staff members with a desktop computer, a laptop can be loaned from Service Desk for missions and official business. Simply complete the request form and send to Service Desk to reserve a laptop.

Handheld Devices

If your job justifies the need for a handheld device, such as a smartphone (iPhone; BlackBerry) or tablet (iPad), these can be provided to you by Service Desk with the approval by your Branch Chief. To request a device, complete the request form and submit to Service Desk.These devices can be set up with your email, calendar and contacts (OCHA “Truly Mobile” tool).

Various options also exist for international roaming; Service Desk can provide further information.

Printers (Network/Personal)

Networked black & white and color printers are available in corridors around your office, within close proximity to your office. Your computer will be configured to print to multiple printers within a convenient distance.

Staff whose function requires an in-office network printer, such as staff who manage highly confidential information, can make a request to Service Desk. Section Chiefs and Directors may also have an in-office printer if required.




Scanners/Digital Senders

Scanners and digital senders are located in the corridors near all staff members. You can use these machines to scan a document and send it to the email address of your choice. Email addresses can be either internal, i.e. within the UN, or external, such as a Gmail or yahoo email address.

Notifying ITS of a New Staff Member

When new staff members are expected to begin work with OCHA, ITS needs to be informed to provide them with required equipment and access to internal applications.

Making a request for new users can be done via the Service Catalogue on OCHAnet. Simply print and fill out the ‘new user request form’, then email it back to Service Desk.

If the user is new to the UN, or transferring from another OCHA or UN agency, please be sure to specify this on the form to ensure that email access is provided with minimal delay.

Going on MissionWhen going on mission, ensure that you have requested and picked up the appropriate equipment, which has been set up with the required access to accounts and applications. E.g.

» If you have a laptop, take it home the week before the mission and test that you have all appropriate accesses with required passwords, etc. This exercise will also help you to prepare documents you will need for the mission.

» If you have a desktop computer, a laptop can be loaned from the Service Desk. Please submit your request at least five days prior to your mission, and on your request note that you will pick it up the day before you leave. This will enable you to “test” the computer before you leave, to make sure that you have all the required equipment for your mission, and to ensure that you know what data and information access you will need while on mission.

Five working days’ notice is required to ensure that the required resources are available.


Requesting Equipment

Service Desk has the following equipment available for loan for missions.

» Laptops

» Satellite phones

» ICT Kits (including a BGAN if required)

Please contact the Service Desk via email to make a request for additional equipment required for missions or travel.

Service Desk specializes in ICT support, so please pay them a visit and they will be happy to answer any of your questions, or provide any assistance with ICT equipment relating to your upcoming mission.

Managing your EmailAccessing your Emails

Using Lotus Notes

Each OCHA computer is configured with the email application called Lotus Notes. This enables access to emails whilst in the office.

If you have been issued a work laptop, Lotus Notes will have been configured allowing you to work when you are away from the office, i.e. at home or on mission. You may also request to have your account replicated to your laptop, which will allow you access your email with limited or no internet access.

Assistance with testing: Ask Service Desk about the “real” test environment for missions, where you can connect your laptop to the internet and test to ensure you are prepared for the missions.

Service Desk has a limited amount of equipment, but will try their best to meet your request.



Using Smartphones and Tablets

Modern tablets and smart phones, such as: iPad, iPhone, Samsung, HTC and Nokia, can be configured to access your email account using OCHA’s “Truly Mobile” service. This is available for all staff members, and can be set up one of the two following ways:

1. Smart phones and tables are officially purchased and assigned by OCHA. The device will be configured and set up by the IT section, and a brief training will be provided to the client on handover.

2. You can set up your personal tablet or smart phone using documentation, clear instructions and user guides, available on OCHAnet. Please note that this smart phone will NOT be supported by OCHA Service Desk, however they can provide assistance to ensure this feature is working correctly.

Using Webmail

You can log into your email account from any computer with internet access by using OCHA’s webmail. (For best results login using Internet Explorer.)

Sending Emails

To OCHA or UN staff

When addressing emails, always use the “To”, “Cc” and “Bcc” field accordingly.

“To:” field: Email messages sent directly to one or more addressees need to adhere to one or more of the conditions below:

» If action/reply is required from the staff

» If the issue is a “need to notify” situation.

» If this is a matter of concern for the workgroup or task force.

Access your WebMail at: https://webmail.unocha.org

To login to WebMail, your username is your email address, and your WebMail password. These login details will be used for most online OCHA tools and applications

https://webmail.unocha.org


“Cc:” field: As appropriate, send a copy to all other staff concerned for information.

» In general, staff should not routinely copy senior external persons (e.g. SRSGs, HCs, RCs, DPA and DPKO senior

staff) on their day-to-day routine correspondence with the field. Only matters necessitating the attention/action

e.g. of the RC/HC should be copied to him/her.

» Staff should not copy anyone other than their direct supervisor(s) when submitting inputs to another staff

member for editing and collating i.e. for example, when submitting inputs for the weekly Notes to Management.

» Messages sent to managers, should also be copied to their Secretaries or Personnel/Special Assistants unless the

message is of a confidential nature.

» Staff should not copy senior managers when responding to requests from their supervisors or from the field. If the

matter is of such gravity as to warrant senior management action, the staff member should request the branch

chief to draw senior management attention to the issue in the appropriate manner outlined above.

“Bcc:” field: Use the “bcc” field for broadcast messages to external recipients but not on messages that requires action and a “need to know” for all concerned

» The “bcc” field must be used for all external correspondence intended to many recipients. This is necessary for

security purposes as it prevents unnecessary distribution of email addresses to each recipient. E.g. situation

reports and similar official correspondence to other UN Agencies and partners.

» The “bcc: field is convenient as it omits the long list of names in the header that readers could go through (and

print) before getting to the body of the message.

» For internal correspondence within the UN body using the “blind copy” (“bcc”) field is discouraged by OCHA

senior management as all recipients should know who else received the message. If you must share the informa-

tion with others then the email recipients forward the message after sending it.

When replying to emails, do not use the “reply to all” feature for messages sent to all staff or large audiences. “Reply to all” should only be used for a small number of recipients.


Each Lotus Notes application comes with a built in address book for OCHA and UN colleagues. To send an email to a colleague, simply start a new email, and click the “To:” link to view the address books, and make select either ‘OCHA’s Address Book’ or ‘UN Directory” from the ‘Directory:’ list.

When writing emails, always remember that the OCHA email system is a business tool and is strictly for UN official use only. The written language used in email messages must then adhere to UN standards of acceptable language. Use of the UN email system for non-official purposes e.g. chain letters and unauthorized mass mailings are against the OCHA email protocol.

Sending emails to a list or group of people

Messages and announcements intended for all-staff should be sent as OCHAnet announcements and not by email. This includes messages that would be sent as emails to OCHA-NY, OCHA-Geneva and OCHA-Field.

Internal messages, such as internal job postings, Officer-in-Charge announcements, and personal messages i.e. classifieds, should also be posted on OCHAnet and not sent via email.

Always use the utmost discretion when sending email messages to other UN Agencies, partners and other external parties, messages within OCHA may be less formal.


Mailing Groups in Lotus Notes

That being said, for smaller focused groups such as sections or task forces, mailing groups do exist.

However, these mailing groups should be used sparingly and in accordance to the guidelines.

Service Desk can provide further information on setting up and using these groups.

MailChimp

For emailing larger audiences, OCHA uses a mass email distribution tool called MailChimp.

This tool is used to distribute OCHA products and updates, such as Humanitarian Bulletins, Situation Reports, Press Releases and new maps and graphics. Subscribers have the ability to subscribe to a distribution list of their choice; they can also unsubscribe, and manage their subscriptions. Administrators can utilize this tool by viewing the statistics for a campaign, such as the number of reads, forwards and more.

If you are interested in using this tool, send an email request to [email protected]

If you are trying to get a message out to a large group of people, you should always share the information on OCHA’s Public Website or on OCHAnet

http://ochanet.unocha.org/CC/Community%20Content/Background%20Documentation%20(Basic)/Mailing%20Group%20User%20Policy.doc

• https://unocha.org• http://ochanet.unocha.org


https://unocha.org

http://ochanet.unocha.org


Using the ‘Out of Office’ Assistant

Always activate the Out of Office message agent when you are going away from the office. This will notify staff who have emailed you that you are currently away from the office and when you will be returning.

» In Lotus Notes you can activate your out-of-office agent by going to your inbox, clicking more, and then Out Of Office.

» You can also activate your out of office using WebMail, by logging into WebMail (full version), clicking ‘More’, and then selecting ‘Out of Office.’

Managing Junk Email or ‘Spam’

What is SPAM?

Microsoft defines spam as any kind of unwanted online communication.

The most common form of spam is unwanted email.

Some spam is annoying but harmless.

However, some spam is part of an identity theft scam or other kind of fraud.


Although most spam messages are automatically blocked by the UN spam system, some eventually find their way into your mailbox.

Never open or click on any web links or open attachments when you don’t know what they are, or who has sent them. Also never use the “reply-to” option or forward the message.

There are many ways that your email address may end up on a spamming list. You should always be wary of websites and internet message boards, as these are known sources that spammers use to get valid email addresses and domains. Do not use your “un.org” address when registering to external commercial sites or posting to message boards.

When you receive an email that looks like it could be spam, do not reply!

DELETE IT!

For more information visit iSeek at: http://iseek.un.org/webpgdept979_21.asp

I didn’t receive an important email,where did it go?

Emails are automatically filtered at the Secretariat level.

If you are concerned that you have not received a legitimate email, please contact Service Desk and they will relay your concern to the appropriate email authorities in the Secretariat.

http://iseek.un.org/webpgdept979_21.asp



Email Attachments

Please be aware that file attachments cannot be sent or received within OCHA if they are larger than 3.5MB. It is best practice to check the size of your attachment before sending it to ensure it will be able to be received.

If you send an email with an attachment that exceeds the maximum message size set by the mail administrator, you will receive a notification email advising you that the email was unable to send. If someone is trying to send you an email with an attachment that is too large will receive this email notification also.

For instructions on how to email files that are larger than 3.5MB (up to 60MB) please see the heading FileUpload, under the sub-section “Storing and Sharing Files” in the section “Managing Documents and Files”.

Connecting with ColleaguesPersonal Telephones

Each OCHA staff member will be provided with a telephone at their work station.

» New York uses Cisco VoIP (Voice over Internet Protocol) telephones. The system is integrated with your UN account and requires you to login each morning. When making long distance calls, you will be required to enter either ‘1’ for personal calls, or ‘2’ for business. Any personal charges incurred will be presented to you for your approval, and then will be subtracted from your monthly salary.

» In Geneva, phone calls pass through the normal telephony exchange.

When contacting a staff member in OCHA or the UN, you can simply dial their phone extension number.

Extensions for OCHA staff members can be found on http://ochanet.unocha.org.



When placing calls between international UN sites, you will need to add a pre-fix number to the extension.

» If you are calling from NY: http://iseek.un.org/webpgdept980_4.asp?dept=980

» If you are calling from GVA: http://157.150.64.200/ICTS/unog/unnetwork.htm

Online Text “Chats”

The email client “Lotus Notes” offers a chat feature which allows you to have a live text conversation with other OCHA staff anywhere in the world by typing in a little window in Lotus Notes; it is called ‘Sametime’.

Sametime is great for brief conversations, or “chats”, typically a question or consultation where a quick answer is needed. In these cases it is an alternative to a phone-call, and may be less intrusive and more efficient than a phone call.

Chats are text-only and can only be used when the other person is logged in to both Lotus Notes and Sametime. Service Desk installs Sametime when they install Lotus Notes on your computer, and you will be setup to log in automatically when you open Lotus Notes (this option can be turned off).

http://157.150.64.200/ICTS/unog/unnetwork.htm


Video and Audio Conferences

OCHA staff members can connect to colleagues using video by utilizing the Video Conferencing system that is offered in most conference rooms.

In New York

» ITS will provide on-site support for video conferences to the ECHA and IASC Principles meetings.

» For other meetings, focal points in each section are trained in setting up video conferences.

» For video conferences with more than two parties involved, a Video Bridge (MultiPoint VTC): request must be sent to BCSS Request-for-Services/NY/UNO, Videoconferences/UNOG/GVA/UNO

» Audio conferences are handled by OICT. A”bridge line” for audio conferences can be requested by sending an email to the mailing group “VMS/NY/UNO”.

In Geneva

» There are 2 conference rooms available within the ERCC section, which offer point-to-point video conferences (i.e. OCHA NY to OCHA GVA). To schedule one of these rooms please contact Thomas Peter or Lorena Abalos from ERCC.

» Additional conference rooms with video conferencing options are, to schedule a video conference or

Online Meetings, Trainings, Events and Support

OCHA has worked together with Cisco to provide staff members with very useful, multi-purpose online collaboration tool, called WebEx.

WebEx allows staff members to connect instantly online with other UN staff members and external participants, from all over the world. WebEx provides you with access to a suite of tools which offer unique features suited to the type of meeting you are hosting:For more information on WebEx, visit OCHAnet or send an email to Service Desk.

For more information go to: 157.150.64.200/home/confRedirE.asp?WONum=14


http://157.150.64.200/icts/telecomprojects/rm/RMTelVerify.asp?lang=en&WONum=14


» Meeting Center: Connect with colleagues online and share audio, video, documents and presentations. (You can even take turns editing documents in real-time!)

» Training Center: Provide online training to students using learning tools such as quizzes and breakout sessions. (You can even monitor if they are paying attention!)

» Event Center: Provide online presentations to large scale audiences, up to 3,000 participants! (You can even record the event to distribute later!)

» Support Center: Provide computer support, including troubleshooting and software installation, to a user located in another room, another building, or another country. (You can even do a computer re-start!)

Surveys

OCHA staff members have access to a tool, Survey Monkey, which enables you to design and distribute surveys to collect opinions and feedback from staff and targeted audiences. The data collected can be generated into tables and graphs for interpretation and presentations.

Requesting an account

Survey Monkey is a web based application for creating surveys that can be accessed through a web browser at http://www.surveymonkey.com.

To obtain a login for Survey Monkey please send an email to [email protected].

Applying OCHA design templates

OCHA has a standardized style guide, and tries to maintain a unified presence.

As such each survey monkey account has a pre-created template in accordance this style guide. Be sure to remember to apply this template when creating a survey.

http://ochanet.unocha.org/AS/Information_Technology_Services/Pages/WebEx.aspx

Note: If you require access to non-standard file types, such as MS Project, MS Visio, Adobe Photoshop etc. please contact Service Desk.

http://www.surveymonkey.com






Survey best practices

When beginning to work with new tools, it can be very daunting to learn and be sure that you are doing things in the best way. As such OCHA has created a set of best practices to use when designing your survey monkey survey. They are available on OCHAnet.

Managing Documents and FilesCreating & Editing Documents

Each computer in OCHA comes set up with a standard range of applications for creating, editing, and viewing documents, such as:

Storing and Sharing Files

List below are the available options in OCHA for storing and sharing files:

Email: OCHA’s email will allow you to email files up to 4mb.

Shared (S :\) Drive: OCHA’s shared drive (available in My Computer under Network Drives) is used for temporarily sharing a working file with another OCHA colleague.

» In NY, documents should NOT be stored here. Once the document is received, it should be deleted from the S drive. The shared drive has minimal space available, is not backed up, and is not searched in OCHA document searched.

For more information visit the SurveyMonkey page on OCHAnet: http://ochanet.unocha.org/AS/Information_Technology_Services/Pages/Survey-Monkey.aspx

Microsoft Office:

» Microsoft Word

» Microsoft Excel

» Microsoft PowerPoint

» Microsoft Access

Adobe Reader

» For viewing PDF files

http://ochanet.unocha.org/AS/Information_Technology_Services/Pages/SurveyMonkey.aspx

http://ochanet.unocha.org/AS/Information_Technology_Services/Pages/SurveyMonkey.aspx


» In Geneva, working documents can be stored in the share drive, and P (personal) drives. This information is for temporary and working documents, and is NOT the official document repository for OCHA. It is however very convenient, and is backed up on a daily basis.

ODMS/FiDMS: OCHA Document Management System (ODMS)/ Field Document Management System (FiDMS) is for the official document repository, storage and backup location of OCHA documents. This system is available from your Lotus Notes application, and documents are also available online. Working documents can be stored here and access by staff can be restricted. Documents are easily searchable and they are backed up constantly.

OCHAnet: If you are interested, OCHAnet can set up a Team Site for your section, where you can store your documents, work on them, and share them amongst your section. For more information contact [email protected].

FileUpload: If you are trying to share, or transfer, a large file or document, and are having trouble sending it, you can use FileUpload. From here you can notify a colleague, within or outside of the UN network, of a file for them to download. Files can be up to 60Mb in size, and are automatically deleted after 10 days.

Locating OCHA’s Files and Documents

On OCHAnet you will see a ‘Search’ field. This search has been specially implemented to search through OCHA’s organizational documents. Simply enter a search term into the box and click the magnifying glass (or hit Enter) to search.

This will search through all webpages and documents on OCHAnet, OCHA’s public website, and ODMS/FiDMS.

Transferring Information from One Place to Another

If you have to transfer information, such as from a mission laptop to your work desktop, then it would be best to use a thumb drive or external hard drive. This equipment can be loaned from the Service Desk.

http://fileupload.unocha.org


http://unocha.org/

http://fileupload.unocha.org


Staff Intranets

OCHAnet

OCHAnet is OCHA’s intranet for sharing departmental information and documents. OCHAnet provides staff members with the ability to:

Locate colleaguesFinding the contact details for an OCHA staff member is easy. Simply go to our intranet, http://OCHAnet.unocha.org and type in a name, or other search term, into the ‘Find a Col-league’ box on the left side of the page. This will return any matching results which are obtained from OCHA Contact Management System (OCM).

Catch up on the latest news & announcements

OCHAnet is updated daily with the latest events, announcements, reports, “What’s New”, vacancy announcements and more. It is a great way to keep up-to-date with what’s happen-ing in OCHA.

Find forms & documents

Enter a search term in the search box on the top right hand side of the site to search through the webpages and document titles on the site.

Contribute informationAs a staff member you can submit a document or an announcement to share with other OCHA staff members by clicking one of these links:

What is an Intranet?

“An Intranet helps to centralize and organize data in one place, so employees can quickly and easily locate, share and contribute timely information,” says Carolyn Douglas of SQBox Solutions, “One of the more powerful features of an Intranet is the ability to collaborate with other employees and obtain important corporate data from one central source.”

http://OCHAnet.unocha.org


iSeek

iSeek is the intranet for the UN Secretariat. This UN-wide site offers resources such as:

For this, and much more, go to: http://ochanet.unocha.org

» Global announcements

» Find a colleague

» Search

» Forms & Documents

» Quick Links

» Photos

» Department Information

» And much more…

For this, and much more, go to: http://iseek.un.org/

http://iseek.un.org/


ICT Safety & SecurityProtecting Information on a Computer

Follow these steps to protect the information on your computer:

» Always protect your computer with a strong password Each OCHA computer is set up with a password. This password will automatically request you to change it every 90 days. To change your password press the following keys at the same time: “Ctrl”, “Alt”, and “Delete”, then select “Change Password”.

» Lock your computer when you are not using it To lock your computer (for windows OS), simply press “Ctrl”, “Alt”, and “Delete”, then click “Lock Computer.” (Or for those who like shortcuts, simply press the “Windows “ key and the letter “L”

» Shut down your computer when you are leaving

Protecting Yourself Online

Mobile devices such as laptops, tablets and smartphones are likely to store personal information that is not only confidential, but also valuable. In the wrong hands, someone could steal your information and pretend to be you, affect your credit history, scam your friends, or just take your money. This confidential and valuable information can also be sourced from social networking sites and location-based services. It is very important that you are cautious about how much information you disclose.

Here are a few simple steps to help you to protect yourself online:

» Ensure that your operating system and virus protection are updated regularly. In NY & Geneva this is regulated by Service Desk & OICT, however you should ensure that your personal computers are also kept updated.

» Ensure that the internet connection you are using is secure. Within the UN connections are maintained securely, however you should ensure that any personal connections are encrypted and password protected. You should also always use a firewall to prevent unauthorized access to your home/work network. If you are using an unfamiliar connection, it is better to never enter personal details such as personal details, passwords, or financial information etc.


» Use strong passwords. You should always use a password with a combination of letters, numbers, symbols and capitals. Never use easy to guess passwords, such as your name or date of birth. It is best practice to use a different password for each website or application that you use.

» Do not install software or apps on you official work computer. Keep only official UN and OCHA applications on your computer. For additional software, please request the supported and non-standard software through the service desk. This includes specialized software including graphic design, or web design software, etc.

» Never send personal details, passwords or confidential information via email, even if you are sending it to person that you know.

» If you are entering financial information online, be sure that can you see HTTPS (with an S) and that there is a padlock, or similar, displayed e.g.

» Never open links or attachments in emails unless you know the sender and are 100% certain that the link or attachment is safe.

Making Sure Information is Not Lost

» Staff members are responsible for their own regular backup of files from their work computer. If required, Service Desk can provide a list of instructions on how to do this.

» When a staff member is leaving OCHA, they can request Service Desk to do a backup of all emails and files from their computer to take with them.

Storing IT Equipment

» Lock away laptops, phones, iPads etc.

» Never leave your work or personal computers/phones laying around in public locations


Service Desk is your one-stop shop

for all ICT questions and support.

Remember, help is just a click away!

[email protected]

