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V8A ICICI

Frequencies

Statistics

preservices

N Valid 75

Missing 0

Mean 1.4267

preservices

Frequency Percent Valid Percent

Cumulative

Percent

Valid stronglysatisfied 49 65.3 65.3 65.3

satisfied 20 26.7 26.7 92.0

neutral 6 8.0 8.0 100.0

Total 75 100.0 100.0

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T-TEST

/TESTVAL=1.43

/MISSING=ANALYSIS

/VARIABLES=v8a

/CRITERIA=CI(.95).

T-Test

One-Sample Statistics

N Mean Std. Deviation Std. Error Mean

preservices 75 1.4267 .64038 .07395

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One-Sample Test

Test Value = 1.43

t df Sig. (2-tailed) Mean Difference

95% Confidence Interval of the

DifferenceLower Upper

preservices -.045 74 .964 -.00333 -.1507 .1440

V8C ICICI

Frequencies

Statistics

interestrate

N Valid 75

Missing 0

Mean 2.5333

interestrate

Frequency Percent Valid Percent

Cumulative

Percent

Valid stronglysatisfied 6 8.0 8.0 8.0

satisfied 32 42.7 42.7 50.7

neutral 31 41.3 41.3 92.0

dissatisfied 3 4.0 4.0 96.0

stronglydissatisfied 3 4.0 4.0 100.0

Total 75 100.0 100.0

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T-TEST

/TESTVAL=2.5

/MISSING=ANALYSIS

/VARIABLES=v8c

/CRITERIA=CI(.95).

T-Test

One-Sample Statistics

N Mean Std. Deviation Std. Error Mean

interestrate 75 2.5333 .85950 .09925

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One-Sample Test

Test Value = 2.5

t df Sig. (2-tailed) Mean Difference

95% Confidence Interval of the

DifferenceLower Upper

interestrate .336 74 .738 .03333 -.1644 .2311

V8E ICICI

Frequencies

Statistics

processingtime

N Valid 75

Missing 0

Mean 3.0933

processingtime

Frequency Percent Valid Percent

Cumulative

Percent

Valid stronglysatisfied 1 1.3 1.3 1.3satisfied 19 25.3 25.3 26.7

neutral 30 40.0 40.0 66.7

dissatisfied 22 29.3 29.3 96.0

stronglydissatisfied 3 4.0 4.0 100.0

Total 75 100.0 100.0

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T-Test

One-Sample Statistics

N Mean Std. Deviation Std. Error Mean

interestrate 75 2.5333 .85950 .09925

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One-Sample Test

Test Value = 3.0

t df Sig. (2-tailed) Mean Difference

95% Confidence Interval of the

Difference

Lower Upper

interestrate -4.702 74 .000 -.46667 -.6644 -.2689

V8F ICICI

Frequencies

Statistics

repaymentcharge

N Valid 75

Missing 0

Mean 3.4400

repaymentcharge

Frequency Percent Valid Percent

Cumulative

Percent

Valid stronglysatisfied 1 1.3 1.3 1.3

satisfied 11 14.7 14.7 16.0

neutral 26 34.7 34.7 50.7

dissatisfied 28 37.3 37.3 88.0

stronglydissatisfied 9 12.0 12.0 100.0

Total 75 100.0 100.0

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T-TEST

/TESTVAL=3.4

/MISSING=ANALYSIS

/VARIABLES=v8f

/CRITERIA=CI(.95).

T-Test

One-Sample Statistics

N Mean Std. Deviation Std. Error Mean

repaymentcharge 75 3.4400 .93346 .10779

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One-Sample Test

Test Value = 3.4

t df Sig. (2-tailed)Mean

Difference

95% Confidence Interval of the

DifferenceLower Upper

repaymentcharge .371 74 .712 .04000 -.1748 .2548

CHI-SQURE

V4 & V6

CROSSTABS

/TABLES=v4 BY v6/FORMAT=AVALUE TABLES

/STATISTICS=CHISQ

/CELLS=COUNT

/COUNT ROUND CELL

/BARCHART.

Crosstabs

Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

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Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

typeofservices *

incomeeligibility

75 100.0% 0 .0% 75 100.0%

Chi-Square Tests

Value df

Asymp. Sig. (2-

sided)

Pearson Chi-Square 27.373a

8 .001

Likelihood Ratio 19.614 8 .012

Linear-by-Linear Association 2.886 1 .089

N of Valid Cases 75

a. 12 cells (80.0%) have expected count less than 5. The minimum

expected count is .07.

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V11 &v12

CROSSTABS

/TABLES=v11 BY v12

/FORMAT=AVALUE TABLES

/STATISTICS=CHISQ

/CELLS=COUNT

/COUNT ROUND CELL

/BARCHART.

Crosstabs

Case Processing Summary

Cases

Valid Missing Total

N Percent N Percent N Percent

attentiononyou *

staffbehaviour

75 100.0% 0 .0% 75 100.0%

attentiononyou * staffbehaviour Crosstabulation

Count

staffbehaviour

Totalyes no

attentiononyou yes 21 13 34

no 14 27 41

Total 35 40 75

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Chi-Square Tests

Value df

Asymp. Sig. (2-

sided)

Exact Sig. (2-

sided)

Exact Sig. (1-

sided)

Pearson Chi-Square 5.696a

1 .017

Continuity Correctionb

4.641 1 .031Likelihood Ratio 5.760 1 .016

Fisher's Exact Test .021 .015

Linear-by-Linear Association 5.620 1 .018

N of Valid Cases 75

a. 0 cells (.0%) have expected count less than 5. The minimum expected count is 15.87.

b. Computed only for a 2x2 table