1. Coachfederation.org/ ICFGlobal2012 Coaching the Distance: Bridging Cultural Gaps Seamlessly with TechnologyPatricia Weiland, PCC (USA)Ralf Wolter, ACC (Germany)Coachfederation.org/ICFGlobal2012Copyright HPCG , Sage Strategies 2012 1

2. Join us on SkypeCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 2 3. Our Story: How did we Connect?9.1 43 km5,681 miles =Google Maps 9 hours GMT +1GMT - 8 Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 3 4. Core Message "Grow your Business with Technology, to Bridge Distance and Cultural Gaps"Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 20124 5. For YourReferenceAbstract Coaching the distance bridging cultural gaps seamlessly with technology Who would you coach if technology was easy for you to use? Does using technology create anxiety for you? Are you aware of the opportunities in the virtual world? Are you familiar with cultural aspects of coaching globally? No longer is a lack of knowledge of communication technology an excuse in todays global coaching and business world. Meeting your clients where they are might mean that you have to create a virtual space to hold the coaching conversation. Modern communication technology is becoming more relevant and more interesting to clients and is easier to use than ever. You and your client are both on the same page when you use technology for coaching in the virtual world. Attend this session to get tips and tricks to bridge both culture and technology. Join this interactive session to experience "coaching the distance", including real-time demonstrations using the latest technology. The demonstration will show you how to leverage technology for better understanding in your coaching sessions. Learn how to create incredible brainstorming with a virtual white-board. Ensure accountability with the sharing of homework documents. See the hottest virtual tools that are just being released and how to access and leverage tools and websites for your coaching business. In addition you can also connect with other coaches to be able to test, troubleshoot and tackle new technology in your own office. After the session at the ICF Conference join the online discussion from your office to test and update your virtual technology offerings. This session promises to make your coaching practice beyond borders easier through building cultural awareness and comfort with technology. Coachfederation.org/ICFGlobal2012Copyright HPCG , Sage Strategies 20125 6. What if? Imagine! !! New clients !! Virtual = Real experience !! Greater impact !! Coach globally !! Culture awareness !! 75%Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 6 7. AgendaCoaching the Distance Bridging Cultural Gaps Seamlessly with Technology @"# E0(F;#A0?5(?0%# 80%%.-?%4#B# +3.#G.(F#(%># C.%.D+*! +3.#H6+,(F#I0F># !"#/"#7"#:"# $%&() $%&01"# 80(-36%4# 9.10;# *+,-+,.# .2-3(%4.# +3.# 30# $%+.%.+# (%>#80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 20127 8. Definition of Virtual CoachingYou are in a different location from your clientCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 8 9. Benefits of Virtual Coaching:WIIFM?Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 9 10. Impact of Virtual CoachingBe careful what you ask for! Communication technology skills and comfort are essential! Culture is relevant! Work-Life balance is challengingCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 10 11. Communication Technology: Trends for 2020Always connected 1 GB bandwidth for(unless offline by choice) each household 3D / HD Video everywhere, All phones will become interactive TVsmart Local and remote Collaboration Augmented Reality are considered equal Targeted Advertising in We will do Work, conjunction with Social not go to Work NetworksSource: Cisco Systems, 2011Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201211 12. How to Bridge these Gaps? What are Your Expectations? #### #$%&01"# # 9.10;# $%&() .2-3(%4.#80(-36%4# 30# $%+.%.+# 96*+(%-.# (%>#80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 12 13. Learning Curve ideal learning curvemastery Performance strongacceleration newtechnology slow startNumber of learning attemptsCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 13 14. Self Assessment on Comfort Level $!#!Global Citizenship&! "!%! Communication Technology UseCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201214 15. AgendaCoaching the Distance Bridging Cultural Gaps Seamlessly with Technology @"# E0(F;#A0?5(?0%# 80%%.-?%4#B# +3.#G.(F#(%># C.%.D+*# +3.#H6+,(F## I0F>#$! /"#7"#:"#()*+,-$%&01"# 80(-36%4# 9.10;#./+01/0+2!.2-3(%4.# +3.# 30# $%+.%.+# (%>#80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201215 16. Infrastructure! Hardware! Communication Technology! Software installed locally! Software in the Cloud! Blended mode Software! Marketing ToolsCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 16 17. HardwareCategories:! Telephone! Smartphone! Computer! Tablets! Webcam! Internet connectivity! AccessoriesPurchasing decision criteria:! Keep your audience in mind! How do you position yourself?! Consider the RoICoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201217 18. Communication Technology! Voice over IP (Internet Telephony)! Internet video download (YouTube)! Internet video real-time (Skype)! Online collaboration toolsCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 18 19. HD Video ConferencingLow-price webcam 640*480 DSL 3,000 or equivalent Build-in HD webcam (MacBook Pro) DSL 6,000 or equivalentHigh-endexternal HD, DSL 16,000or equivalentCoachfederation.org/ICFGlobal2012Copyright HPCG , Sage Strategies 2012 19 20. For YourReferenceSoftware installed on your Device Windows PC, Mac, Tablet, SmartPhoneRecommended! Office Suite! PDF writerOptional! Calendar client ! Mind-Mapping! Address book! VPN client! email client! Advanced! Password Safesecurity tools! Chat client ! Encryption! Video communicationtools tools! Internet telephonyMust Have! Browser (have a second one, e.g. Firefox or Chrome)! PDF reader! ZIP client! Virus scanner and firewall Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 20 21. Software in the CloudFor YourReference! File sharing: Dropbox, Google Cloud, MS Skydrive, iCloud, SugarSync, Box! Office suite: Google docs! Email, Calendar: Google Mail + Calendar, Outlook Web Access (OWA)! Voting: Doodle! Payments: Paypal, moneybookers.com, squareup.com, Quickbooks.com! Slide sharing: SlideShare! Surveys: Survey Monkey, SurveyGizmo! Email marketing: Constant Contact, mail chimp, icontact Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 21 22. For YourReference Blended Mode Software Cloud Software with a local ClientGoogle docs (offline mode requires Chrome Browser)Notes and ToDo Lists:! Evernote! Getting Things Done (GTD)! Things! ToDoList! Remember the MilkOnline Backup:! Mozy! iDrive! Wuala! McAfeeEncryption tools:! BoxCryptor (Windows, iOS, Android)! MacFusion (Mac) Coachfederation.org/ICFGlobal2012Copyright HPCG , Sage Strategies 201222 23. 3 Technologies to Master1.! Internet connectivity: always connected2.! Master audio and video3.! Be familiar with one collaboration toolCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 23 24. Master Video Collaboration ToolsCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 24 25. TakeawayMost Relevant Resources! Hardware! Computer, tablet, smartphone performance test: www.speed-battle.com/! Webcam, headset test: make a Skype audio test call (echo123)! Internet Connection speed test: www.speedtest.net/ voice quality test: www.voipreview.org/voipspeedtester.aspx! Software on your Device! Calendar, address book, PDF, Office Suite! Collaboration tools: Skype, Adobe Connect, Cisco Webex, GoTo Meeting! HD Video conferencing: Cisco Jabber TP! Security: Anti-Virus, Encryption browser check: browsercheck.qualys.com/! Software in the Cloud! Doodle, PayPal, Survey Monkey, SlideShare, Google Docs! Blended Software (local+cloud)! Dropbox, Evernote, MozyCoachfederation.org/ICFGlobal2012Copyright HPCG , Sage Strategies 2012 25 26. AgendaCoaching the Distance Bridging Cultural Gaps Seamlessly with Technology @"# E0(F;#A0?5(?0%# 80%%.-?%4#B# +3.#G.(F#(%># C.%.D+*# +3.#H6+,(F#I0F># !"#%!7"#:"# $%&() ()*3+4! 80(-36%4# 9.10;# *+,-+,.# 2516,)72! +3.# 30# ()/2+)2/! (%>#80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201226 27. Online Communication Information Exchange via the Internet3. Real-Time Communication2. Active Participation 1. Passive ParticipationCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 27 28. Transforming the Education System Learn & Study online Stanford University: President John Hennessy predicts the death of the lecture hall. (May 2012)Source: Salman Khan at TED, March 2011Khan Academy:Lets use video toreinvent education!Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 28 29. Creating Visibility Marketing! Push marketing! email mailing lists! Google ads! send notes on social media! Pull marketing! PDF brochure! Blog! Personal website! Expose your business on social mediaCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 29 30. Number of Users June 2012 LinkedIn: ~ 150 Million Twitter: ~ 140 Million Gmail: ~ 425 Million Facebook: ~ 955 MillionCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 30 31. Should you use LinkedIn? 1.! Do you want your business to be present in the Internet? 2.! Would you like to do business globally? 3.! Do referrals open doors for you?Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 31 32. For YourReference How to get started?Step by Step Instructions1.! Create a personal or company profile2.! Connect with people you know: present and past3.! Write referrals4.! Ask for referrals5.! Join relevant groups of your target market6.! Create your own group7.! Provide useful information and promote it8.! Start discussions and provide value not noise9.! Cross-link with your other web pages10.!Update your status, add more contacts Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 32 33. Active ParticipationShare and InfluenceGrandmother Mary Warrenhttp://journeyintoelderhood.blogspot.comCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201233 34. Collaboration Tools(audio only)Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 34 35. Self AssessmentWhat do you use right now?! Passive participation! Create visibility! Active participation! Virtual coaching" Share with your neighborCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 35 36. Top 10+ WebsitesTakeaway Learn, study, get information ! www.timeanddate.com on-time in the right time zone ! http://www.bank-holidays.com/ worldwide holidays ! www.oanda.com currency converter ! www.wikipedia.com online encyclopedia ! www.ted.com Ideas worth spreading (200 million views) ! www.khanacademy.org/ online academy ! http://geert-hofstede.com/ Professor Geert Hofstede: culture Active participation: marketing & visibility ! www.coachfederation.org/ ICF ! linkedin.com facebook.com twitter.com Social Networks ! www.blogspot.com start blogging ! www.slideshare.net/ share your presentations ! www.youtube.com video sharing ! www.wordpress.org build your blog and websiteCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 36 37. AgendaCoaching the Distance Bridging Cultural Gaps Seamlessly with Technology @"# E0(F;#A0?5(?0%# 80%%.-?%4#B# +3.#G.(F#(%># C.%.D+*# +3.#H6+,(F#I0F># !"#/"#&!:"# $%&() $%&01"# :3,169)7! 9.10;# *+,-+,.# .2-3(%4.# /62! 30# $%+.%.+# (%>#80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201237 38. Core Message"Grow your Business with Technology,to Bridge Distance and Cultural Gaps"Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201238 39. Are you ready? Takeoff Checklist!! Hardware ready !Computer, tablet, smartphone !Webcam, headset !Internet Connection!! Software ready !Calendar, address book, PDF, Office Suite !Collaboration tools: Skype, Adobe, Webex, GoTo Meeting !Security: Anti-Virus, Encryption Doodle, PayPal, Survey Monkey, SlideShare, Google Docs !Dropbox, Evernote, Mozy!! Clients ready !Time and date !Communication tools !Meeting confirmedCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 39 40. Murphys LawAnything that can possibly go wrong, doesCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 40 41. What is Your Plan B? Disaster Recovery-! Lost Data (backup: local, cloud)-! PC crash reboot time-! Network outage-! Hardware failures+!Exchange alternative contact numbers+!Agree on fallback plan, e.g. Webex "Skype " Telephone " Text message+!Prepare a plan B before you need itCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 41 42. Where Everyone Fails! The World ClockCoachfederation.org/ICFGlobal2012Copyright HPCG , Sage Strategies 2012 42 43. Fish and Water = People and CultureCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 43 44. Culture DefinitionShared meaning or understandingby any group to a situation or behavior thatcame about as a solution to a specific needor problem.Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 44 45. Whats in Your Water?! Age group? ! Millennial / Gen Y / Gen C " 15 to 32 ! Gen X " 33 to 44 ! Baby Boomer " 45 - 63 ! Traditional or Greatest Gen " 65 +! Where were you born?! Where do you live now?! What is good manners?Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 45 46. What Behavior do you see? Tip of the IcebergExplicit CultureArtifactsandProductsCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201246 47. What dont you see?Norms and ValuesBasic AssumptionsImplicit CultureCoachfederation.org/ICFGlobal2012Copyright HPCG , Sage Strategies 2012 47 48. TakeawayCultural AspectsAbove and Below the WaterlineVisible artifacts:! Identifying individuals as part of a social structure or a group of people! Going deeper you discover social norms and values groups of people! These norms form what is right and wrong and come from solutions found to problems that arise are consistently answered in a similar way! Values are how they know what is good and badCaution in coaching:! Implicit basic assumptions are so engrained you dont even question or notice them! Whether you bow, shake hands, have eye contact or how long you hold the gaze into a strangers eyes is all part of the culture! Even notions of modesty, childrearing, leadership, career paths, rhythm and pace, physical contact, expressing emotions are acceptable to varying degrees depending on social normsRead the research material for insight and guidance.Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201248 49. For YourReferenceCultural AspectsInterpreting the ResearchTalcott Parsons: sociologist leveraged by Trompenaars & Charles Hampden ! Universalism versus particularism (rules versus relationship) ! Individualism versus communitarianism (Individuals versus the group) ! Neutral versus affective (the degree to which emotions are expressed) ! Specific versus diffuse (the degree of involvement) ( how much is private versus public) ! Achievement versus ascription (how status is accorded)Trompenaars and C.Hampden: Turner interpreted the above and added two additional aspects ! Time focus is past, present and or future ! Environment people are stronger and motivated from within versus the environmentGeert Hofstede: Organizational Anthropologist ! Power distance emotional distance between the parent and child, teacher and pupil, boss and subordinate ! Individualism versus collectivism how they view the community ! Masculine versus Feminine has more traditional male or female tendencies ! Uncertainty avoidance - handling ambiguity allows less rules and less stress ! Long term focus or shorter time period or term focus longer term cultures grew fasterPhlllippe Rosinski Cultural Orientation Framework ! Sense of Power control harmony humility ! Time management approaches scarce plentiful, monochronic polychronic, past present future ! Definitions of Identity and Purpose - being doing, individualistic collectivistic ! Organizational arrangement hierarchical equality, universalist, particularist, stability change, competitive collaborative ! Notions of Territory and Boundaries protective sharing ! Communication patterns High-Context Low Context, Direct/indirect, Affective Neutral, Formal Informal ! Modes of Thinking Deductive Inductive, Analytical Systematic Coachfederation.org/ICFGlobal2012Copyright HPCG , Sage Strategies 2012 49 50. Cultural AspectsVerbal Communication PatternsCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 50 51. Cultural Aspects Interpreting the ResearchWhen you get stuck with a client! Basic Assumptions! Face! Communication Patterns! Trust Your InstinctsCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 51 52. Building Trust VirtuallyCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 52 53. TakeawayBuilding Trust Virtually How do you build trust? ! To get trust give trust ! Over communicate the expectations ! Set the tone and methodology for future interactions ! Be accessible and responsive:clarify how to relay information ! Be very careful using metaphors and gestures ! Create social time within the coaching call ! Be curious about ambiguity ! Transmission delay time: dont talk over each other ! Take a deep breath when experiencing challenges ! Consider socializing as a trust builderCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 53 54. For YourReference Building TrustEvery Software has Bugs Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 54 55. For Your Building TrustReferenceEvery Software has Bugs Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 55 56. 10 Points for Cultural AppreciationTakeaway1.!Define your culture2.!Understand assumptions in your culture3.!Get familiar with global aspects4.! Define assumptions on clients culture5.! Set up time to discuss cultural nuances6.! Define norms within your relationship7.! Make it safe to discuss assumptions that might havebeen violated 8.! Set up a plan B before you need one 9.! Check accountability methodology within each culture 10.! Check results, standards and expectationsare acceptable and reasonableCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 56 57. Takeaway Behavioral Etiquettes In the Virtual World ! Be on time in the right time zone ! Constantly check if your client is still with you ! Get familiar with communication technology ! Eliminate background noise ! Avoid multi-tasking ! Socialize ! Speak clearly ! Avoid email escalations ! Respect copyright in the InternetCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201257 58. For YourReference Engaging your Clients1:1 Coaching! Build trust quickly! Enable video whenever possible! Start the session by checking relevance and priority! Asses clients comfort level and experience with communication technology! Effective use of silence! Effective use of questions! Learn the collaboration tools functions Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201258 59. For YourReference Engaging your ClientsGroup Coaching! Build trust quickly! Assess clients comfort level and experience with communication technology! Pattern disruption: every 3-5 minutes! Check for distractions and background noise! Learn the collaboration tools functionality Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201259 60. For YourReference Engaging your ClientsPattern Disruption! Guidelines: ! In person ! In a virtual meeting! Best practices: ! Ask questions ! Blank the screen ! Show a video ! Start a chat (chat tool) ! Ask for feedback ("raise hand" feature) ! Brainstorm on a virtual whiteboard ! Vote: use the voting tool for ad-hocgroup decisions Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201260 61. TakeawayVirtual Coaching: 10 Points of Logistics 1.! Be on time for meetings 2.! Respond to emails within 24 hours 3.! Be present on social media 4.! Use Internet communication tools 5.! Effective use of your webcam 6.! Publish a video of your "elevator pitch" 7.! Be online while travelling 8.! Create online material for prospects 9.! Have a "Plan B" 10.!Be respectful, take a deep breath #Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 61 62. ICF Core CompetenciesMeet your clients where they areA. SETTING THE FOUNDATION 1. MEETING ETHICAL GUIDELINES AND PROFESSIONAL STANDARDS 2. ESTABLISHING THE COACHING AGREEMENTB. CO-CREATING THE RELATIONSHIP 3. ESTABLISHING TRUST AND INTIMACY WITH THE CLIENT 4. COACHING PRESENCEC. COMMUNICATING EFFECTIVELY 5. ACTIVE LISTENING 6. POWERFUL QUESTIONING 7. DIRECT COMMUNICATIOND. FACILITATING LEARNING AND RESULTS 8. CREATING AWARENESS 9. DESIGNING ACTIONS 10. PLANNING AND GOAL SETTING 11. MANAGING PROGRESS AND ACCOUNTABILITYCoachfederation.org/ICFGlobal2012Copyright HPCG , Sage Strategies 201262 63. AgendaCoaching the Distance Bridging Cultural Gaps Seamlessly with Technology @"#E0(F;#A0?5(?0%#80%%.-?%4#B#+3.#G.(F#(%># C.%.D+*#+3.#H6+,(F# I0F># !"#/"#7"##! $%&() $%&01"# 80(-36%4# ;243/,+/2?!,)?! $%+.%.+#:3)@)02!Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 63 64. Demonstration Get active Now!! Join our webex session right now (mute yourself)! Send your questions as SMS / text message! Raise your hand #Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 64 65. DemonstrationHow to get started and how to continue?1.! Internet connectivity: always connected2.! Master audio and video3.! Be familiar with one collaboration toolCoachfederation.org/ICFGlobal2012Copyright HPCG , Sage Strategies 201265 66. System Performance http://www.speed-battle.com/speedtest_e.phpCoachfederation.org/ICFGlobal2012Copyright HPCG , Sage Strategies 2012 66 67. Network Performance http://www.speedtest.netCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201267 68. DemonstrationHow to get started and how to continue?1.! Internet connectivity: always connected2.! Master audio and video3.! Be familiar with one collaboration toolCoachfederation.org/ICFGlobal2012Copyright HPCG , Sage Strategies 201268 69. Webcam Test http://www.testmycam.comCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201269 70. Audio and Video Test SkypeCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 70 71. Advanced Video Testhttp://www.voipreview.org/voipspeedtester.aspxCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 71 72. DemonstrationHow to get started and how to continue?1.! Internet connectivity: always connected2.! Master audio and video3.! Be familiar with one collaboration toolCoachfederation.org/ICFGlobal2012Copyright HPCG , Sage Strategies 201272 73. Collaboration Tools Overview(audio only)Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201273 74. Online Voting and Scheduling http://www.doodle.comCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 74 75. Online Slide Sharinghttp://www.slideshare.netCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201275 76. SummaryCoaching the Distance Bridging Cultural Gaps Seamlessly with Technology @"# A3,B# $%+.%.+# (%>#80%?%,.#Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201276 77. Your TakeawaysTakeaway! Most relevant resources! Top 10+ websites! Cultural Aspects! Building trust virtually! 10 points for cultural appreciation! Behavioral etiquettes in the virtual world! Virtual Coaching: 10 points of logisticsCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 77 78. Connecting in the Virtual WorldEngage in your new communityNext steps:1.! Download the material: Virtual4Coaching.com/ICFTake away2.! Ensure success & increase your learning curve:Join us for our follow-up webinars3.! Use Doodle to vote for dates and times4.! Connect with us on LinkedIn5.! Join our Community:! LinkedIn Group Virtual4Coaching! Facebook Virtual4CoachingCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 78 79. Self Assessment on Comfort Level Where do you stand now? $!#!Global Citizenship&! "!%! Communication Technology UseCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 201279 80. Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 80 81. Core Message"Grow your Business with Technology,to Bridge Distance and Cultural Gaps"Virtual4Coaching.com/ICF Patricia WeilandRalf WolterCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 81 82. Patricia Weiland Bio! Patricia Weiland brings over 25 years of hands on experience inside and in service to Fortune 100 organizations to her role as a Consultant and Professional Coach. Ms. Weiland coaches key global stakeholders in senior level executive and professional positions facing strategic, behavioral and productivity issues. Ms. Weiland consults with leaders at all levels on team and employee development plans at to identify, assess and improve leadership skills in organizational competencies increasing engagement and contribution. Weiland finds that coaching is uniquely positioned to attend to leaders in global enterprises with leaders in remote locations who face situational challenges while maintaining strong connections to the ideals and corporate wide goals and initiatives.! Ms. Weiland holds a masters degree in Organizational Management Development from Fielding Graduate University and a B.A. in Communications from University of Wisconsin. Weiland is a PCC with the International Coach Federation and certified to administer MBTI and DISC.! www.sage4change.comCoachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 82 83. Ralf Wolter Bio! Ralf Wolter is a senior leader and coach with 25 years of global experience in building and leading global and virtual teams in large corporations. Due to strong communication and presentation skills, Ralf consistently achieves high scores at public presentations, events, and conferences.! As a motivational and professional speaker, Mr. Wolter has presented topics such as leadership, innovation, the future of technology and related implications for business and communication, developing the next generation of leaders, and the future of coaching. In addition to developing people, he enjoys being a technology futurist, combining visionary thinking with a practical hands- on approach to apply networking and communication technologies for shaping the future of coaching and training. Ralfs specialty is combining coaching, consulting, leadership and creativity with a passion for developing people. He is enthusiastic about developing the next generation leaders through high-performance career coaching and training. In addition to developing people, Ralf enjoys being a technology futurist, combining visionary thinking with a practical hands-on approach to apply networking and communication technologies for shaping the future of coaching and training.! www.hpcg.eu Coachfederation.org/ICFGlobal2012 Copyright HPCG , Sage Strategies 2012 83