ic 301 service manual

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Copyright

2005 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.

Copyright 2005 Creo Inc. All rights reserved.

No copying, distribution, publication, modification, or incorporation of this document, in whole or part, is

permitted without the express written permission of Creo Inc. In the event of any permitted copying,

distribution, publication, modification, or incorporation of this document, no changes in or deletion of author

attribution, trademark legend, or copyright notice shall be made.

No part of this document may be reproduced, stored in a retrieval system, published, used for commercial

exploitation, or transmitted, in any form by any means, electronic, mechanical, photocopying, recording, or

otherwise, without the express written permission of Creo Inc.

This document is also distributed in Adobe Systems Incorporated's PDF (Portable Document Format). You may

reproduce the document from the PDF file for internal use. Copies produced from the PDF file must be

reproduced in whole.

Trademarks

KONICA MINOLTA, the KONICA MINOLTA logo, and The essentials of imaging are registered trademarks of

KONICA MINOLTA HOLDINGS, INC.

bizhub and bizhub PRO are registered trademarks of KONICA MINOLTA BUSINESS TECHNOLOGIES.

The Creo wordmark, the Creo logo, and the names of Creo products and services referred to in this document are

trademarks of Creo Inc.

Adobe, Acrobat, Adobe Illustrator, Distiller, Photoshop, PostScript, and PageMaker are trademarks of Adobe

Systems Incorporated.

Apple, iMac, Power Macintosh, AppleShare, AppleTalk, TrueType, ImageWriter, and LaserWriter are registered

trademarks of Apple Computer, Inc. Macintosh is a trademark of Apple Computer, Inc., registered in the U.S.A.

and other countries.

PANTONE, Hexachrome, PANTONE Hexachrome, and PANTONE MATCHING SYSTEM are the property of

Pantone, Inc.

PEARL, PEARLsetter, PEARLhdp, PEARLdry, and PEARLgold are registered trademarks of Presstek, Inc.

Other brand or product names are the trademarks or registered trademarks of their respective owners.

FCC Compliance

Any Creo equipment referred to in this document has been tested and found to comply with the limits for a Class

B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection

against harmful interference when the equipment is operated in a commercial or residential installation. This

equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance

with the instruction manual, may cause harmful interference to radio communications.

Limitation of Liability

The product, software or services are being provided on an as is and as available basis. Except as may be stated

specifically in your contract, Creo Inc. expressly disclaims all warranties of any kind, whether express or implied,

including, but not limited to, any implied warranties of merchantability, fitness for a particular purpose and non-

infringement.

You understand and agree that Creo Inc. shall not be liable for any direct, indirect, incidental, special,

consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data

or other intangible losses (even if Creo has been advised of the possibility of such damages), resulting from: (i)

the use or the inability to use the product or software; (ii) the cost of procurement of substitute goods and


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services resulting from any products, goods, data, software, information or services purchased; (iii) unauthorized

access to or alteration of your products, software or data; (iv) statements or conduct of any third party; (v) any

other matter relating to the product, software, or services.The text and drawings herein are for illustration and reference only. The specifications on which they are based

are subject to change. Creo Inc. may, at any time and without notice, make changes to this document. Creo Inc.,

for itself and on behalf of its subsidiaries, assumes no liability for technical or editorial errors or omissions made

herein, and shall not be liable for incidental, consequential, indirect, or special damages, including, w ithout

limitation, loss of use, loss or alteration of data, delays, or lost profits or savings arising from the use of this

document.

Patents

This product is covered by one or more of the following U.S. patents:

.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Creo Inc.

3700 Gilmore Way

Burnaby, B.C., Canada

V5G 4M1

Tel: 1-604-451-2700

Fax: 1-604-437-9891

http://www.creo.com.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

734-00207A-EN

Revised June2005

RE37,376

4,456,924

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6,435,091
http://www.creo.com/http://www.creo.com/


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Safety Information (Multi-Language) 1

1 First Time Setup and Configuration 9

1.1 Connecting and Turning On the IC-301 Print Controller................................................................. 101.1.1 Connecting the IC-301 Print Controller to the Printer .......................................................... 101.1.2 External LEDs and Controls .................................................................................................. 111.1.3 Turning On the IC-301 Print Controller................................................................................ 12

1.2 Installing the Windows XP Professional Operating System .............................................................. 131.3 Configuration Wizard (First-time Software Setup) .......................................................................... 13

1.3.1 Choosing the Configuration Type........................................................................................ 141.3.2 Setting the Localization Parameters ..................................................................................... 14

1.3.3 Configuring the Server Setup............................................................................................... 151.3.4 Configuring the Network Settings ....................................................................................... 181.3.5 Setting the Calibration Device.............................................................................................. 211.3.6 Defining the Security Settings.............................................................................................. 211.3.7 Completing the Configuration............................................................................................. 23

1.4 Configuring McAfee VirusScan ...................................................................................................... 251.4.1 Configuring the Scan All Fixed Disks Settings....................................................................... 251.4.2 Configuring the On-Access Scan Settings ............................................................................ 28

1.5 Installing and Configuring Novell Client ......................................................................................... 311.6 Backing Up the ColorServer System Partition.................................................................................. 351.7 Setting Up the Disk Wipe Utility ..................................................................................................... 361.8 Importing a File and Performing a Test Print................................................................................... 37

1.8.1 Shutting Down and Turning Off .......................................................................................... 38

2 Reinstalling the IC-301 Print Controller Software 39

2.1 Overview ....................................................................................................................................... 402.2 Backing Up and Restoring the Software......................................................................................... 42

2.2.1 Backing Up the ColorServer System Partition ....................................................................... 432.2.2 Backing Up the Job List Database ........................................................................................ 452.2.3 Restoring the ColorServer System Partition .......................................................................... 472.2.4 Restoring the Job List Database ........................................................................................... 49

2.3 Reinstalling the System .................................................................................................................. 502.4 Reinstalling the Software Complete Overwrite ............................................................................... 52

2.4.1 Reinstalling the Operating System (Windows XP) ................................................................. 532.4.2 Reinstalling the ColorServer Software .................................................................................. 552.4.3 Using the Configuration Wizard .......................................................................................... 55

2.4.4 Configuring the McAfee VirusScan...................................................................................... 592.4.5 Installing and Configuring Novell Client for IC-301 print controller ...................................... 592.4.6 Activating Windows XP ....................................................................................................... 592.4.7 Backing Up the ColorServer System Partition ....................................................................... 66

Contents


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vi

2.4.8 Performing a Test Print ........................................................................................................ 662.5 Reinstalling the Software Preservation Installation.......................................................................... 66

3 Diagnostics and Troubleshooting 67

3.1 Platform Diagnostics and Configuring the Server ........................................................................... 683.1.1 Configuring Tools Overview ................................................................................................ 683.1.2 Using the Configuring Tools................................................................................................ 71

3.2 General Diagnostic Tools ............................................................................................................... 823.2.1 PC Health Monitoring.......................................................................................................... 823.2.2 POST (Power On Self Test) ................................................................................................... 83

3.3 IC-301 Print Controller Hardware Diagnostics Software ................................................................. 843.3.1 Activating the Diagnostics Software .................................................................................... 843.3.2 The Diagnostics Window..................................................................................................... 853.3.3 Main Menu Options ............................................................................................................ 87

3.3.4 Board Diagnostics................................................................................................................ 903.3.5 Performing a Diagnostic Test............................................................................................... 913.4 Troubleshooting ............................................................................................................................ 92

3.4.1 IC-301 Print Controller Does Not Turn On ........................................................................... 943.4.2 IC-301 Print Controller Turns On, No Operating System....................................................... 953.4.3 IC-301 Print Controller Does Not Execute Commands.......................................................... 963.4.4 Memory Problems ............................................................................................................... 973.4.5 Monitor Problems................................................................................................................ 983.4.6 Common Problems.............................................................................................................. 993.4.7 FusionIK to Printer Cable Assy Cable Faults........................................................................ 1013.4.8 General Power Checkout................................................................................................... 1023.4.9 Temperature Checkout...................................................................................................... 1033.4.10 Error Messages.................................................................................................................. 1033.4.11 Collecting Data Log Files ................................................................................................... 106

3.4.12 Formatting the Image Disk ................................................................................................ 1073.4.13 Creating a RAID Set........................................................................................................... 109

4 Hardware and Maintenance Repairs 111

4.1 System Components.................................................................................................................... 1124.2 Spare Parts List (Illustrated) .......................................................................................................... 1134.3 Spare Parts List (Not Illustrated).................................................................................................... 1144.4 Before You Begin ........................................................................................................................ 115

4.4.1 System Reliability Considerations ....................................................................................... 1154.4.2 Serial ATA Hard Disk Drives and Controller Technology ..................................................... 116

4.5 Removing and Replacing the Side Cover and Front Panel............................................................. 1174.5.1 Removing the Side Cover .................................................................................................. 117

4.5.2 Returning the Side Cover................................................................................................... 1184.5.3 Removing the Front Panel.................................................................................................. 1184.5.4 Returning the Front Panel.................................................................................................. 120

4.6 Working with Boards (Adapters).................................................................................................. 1214.6.1 Visual Inspection ............................................................................................................... 122


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Contents vii

4.6.2 Removing and Installing the Serial ATA Board.................................................................... 1224.6.3 Removing and Installing the FusionIK Board and Memory Modules .................................... 125

4.6.4 Removing and Installing System Board Memory Modules................................................... 1294.6.5 Removing and Installing a Central Processing Unit (CPU).................................................... 1314.6.6 Removing and Installing the Battery................................................................................... 137

4.7 Working With the System Board .................................................................................................. 1394.7.1 System Board Internal Cable Connectors ........................................................................... 1394.7.2 System Board External-Port Connectors ............................................................................. 1404.7.3 Removing the System Board .............................................................................................. 1404.7.4 Installing the System Board................................................................................................ 141

4.8 Removing and Installing the DVD-ROM Drive ............................................................................... 1444.8.1 Removing the DVD-ROM Drive .......................................................................................... 1444.8.2 Installing the DVD-ROM Drive............................................................................................ 145

4.9 Removing and Installing a Hard Disk Drive ................................................................................... 1454.9.1 Removing a Hard Disk Drive............................................................................................... 145

4.9.2 Installing a Hard Disk......................................................................................................... 1474.10 Removing and Installing the Power Supply................................................................................... 1484.10.1 Removing the Power Supply .............................................................................................. 1484.10.2 Installing the Power Supply................................................................................................ 149

4.11 Removing and Installing the Fans................................................................................................. 1504.11.1 Removing the Rear Fan...................................................................................................... 1504.11.2 Installing the Rear Fan ....................................................................................................... 1514.11.3 Removing the Hard Disk Fan.............................................................................................. 1514.11.4 Installing the Hard Disk Fan ............................................................................................... 1524.11.5 Removing the PCI Slot Fan................................................................................................. 1524.11.6 Installing the PCI Slot Fan .................................................................................................. 152

A Specifications and Standards 153

A.1 Environmental Requirements ....................................................................................................... 154A.2 Installation Steps.......................................................................................................................... 154A.3 Specifications............................................................................................................................... 155

A.3.1 Hardware .......................................................................................................................... 155A.3.2 Dimensions and Weight..................................................................................................... 155

A.4 Operating Environment................................................................................................................ 157A.4.1 Electrical (Color Server and Monitor).................................................................................. 157A.4.2 Energy Consumption ......................................................................................................... 157A.4.3 Temperature and Relative Humidity ................................................................................... 157

A.5 Standards .................................................................................................................................... 159A.5.1 Safety Agency Approvals ................................................................................................... 159A.5.2 CB Report.......................................................................................................................... 159

A.6 Reliability and Maintenance ......................................................................................................... 160

A.6.1 General Maintenance Information ..................................................................................... 161

B Installing the SafeDisk-sa for the IC-301 Print Controller 163

B.1 SafeDisk-sa Overview................................................................................................................... 164


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viii

B.1.1 Key Features...................................................................................................................... 164B.2 Installation................................................................................................................................... 164

B.2.1 Bay and Slot Allocation...................................................................................................... 165B.2.2 Removing and Replacing the Side Cover and Front Panel................................................... 166B.2.3 Removing the Internal Cables from the IC-301 Print Controller.......................................... 168B.2.4 Removing the Hard Disks for Installation in the SafeDisk-sa ............................................... 169B.2.5 Returning the Drive Cage to the IC-301 print controller..................................................... 171B.2.6 Connecting the Internal SATA Cables ................................................................................ 171B.2.7 Positioning the SafeDisk-sa Unit and the IC-301 print controller ........................................ 174B.2.8 Connecting the SafeDisk-sa Unit to the IC-301 print controller .......................................... 176

B.3 Common Troubleshooting Scenarios ........................................................................................... 179B.3.1 The System Disk Cannot Be Identified................................................................................ 179B.3.2 The Image Disk Is Not Identified ........................................................................................ 180B.3.3 The SafeDisk-sa Unit Does Not Turn On............................................................................. 180B.3.4 Field Replacement Units .................................................................................................... 189

B.3.5 Technical Specifications ..................................................................................................... 191B.3.6 Hard Disk Drive Storage Conditions ................................................................................... 192


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Safety Information(Multi-Language)

Safety Precautions...............................................................................2

Sicherheitsmanahmen.......................................................................3

Medidas Preventivas de Seguridad.......................................................4

Mesures de scurit ............................................................................5

Precauzioni di Sicurezza ......................................................................6

Veiligheidsmaatregelen .......................................................................7

Precaues de segurana ....................................................................8


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2 Safety Information (Multi-Language)

Safety Precautions

The following sections contain safety information regarding avoidingpersonal injury, before and while servicing the IC-301 print controller.

General Safety

Follow these rules to ensure general safety:

Lift up the IC-301 print controller using the handle and not using thefront panel. Lifting it up using the front panel may result in majorinjury.

Before opening the IC-301 print controller covers, ensure that the unit

has been switched off.Switching off, only the ON/OFF power button, will leave some circuitsenergized. For complete disconnection from the supply, the mainpower cable must also be disconnected from the power source.

Battery Replacement

Only qualified service personnel should replace the battery.

Handle and dispose of the used batteries according to Lithium batterymanufacturers instructions.

Static ElectricityWhen handling static-sensitive electrical devices (such as: electronicboards, disk drives, or memory modules):

Use a field service grounding kit (chain, mat, and wrist strap).

After removing the component from the system or from its protectivewrapper, place it on a grounded anti-static mat and not on a carpet orany other unshielded surface.

After removing a board from a station, store it in an anti-static bag.


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Sicherheitsmanahmen 3

Sicherheitsmanahmen

Die folgenden Abschnitte enthalten Sicherheitsinformationen zurVermeidung von persnlichen Verletzungen vor und whrend derWartung des IC-301 print controller.

Allgemeine Sicherheit

Befolgen Sie diese Regeln, um allgemeine Sicherheit zugewhrleisten:

Heben Sie den IC-301 print controller nur am Griff hoch undberhren Sie nicht die Frontblende. Wenn Sie ihn an der Vorderblendehochheben, kann dies zu schweren Verletzungen fhren.

Bevor Sie die Schutzabdeckung desIC-301 print controllerffnen,stellen Sie sicher, dass die Einheit ausgeschaltet wurde.Wenn Sie das Gert nur mit der ON/OFF-Schalttaste ausschalten,bleiben einige Stromkreise aktiviert. Um eine vollstndige Trennungvon der Stromversorgung zu erreichen, muss der Hauptlastschalter vonder Stromquelle getrennt sein.

Batterieaustausch

Die Batterie sollte nur von qualifiziertem Kundendienstpersonalausgetauscht werden.

Handhaben und entsorgen Sie die verbrauchten Batterienentsprechend den Anweisungen des Lithiumbatterie-Herstellers.

Reibungselektrizitt

Beim Umgang mit statik-empfindlichen elektrischen Gerten (wie z.B.:elektronische Karten, Plattenlaufwerke oder Speichermodule):

Benutzen Sie einen Erdungsmontagesatz fr den Auendienst (Kette,Matte und Manschetten).

Nach dem Entfernen des Teils aus dem System oder aus seiner

Schutzhlle stellen Sie es auf eine geerdete anti-statische Matte undnicht auf einen Teppich oder auf andere ungeschtzte Oberflchen.

Nachdem Sie die Steckkarte aus einer Station entfernt haben,bewahren Sie sie in einer anti-statischen Tte auf.


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Medidas Preventivas de Seguridad

Las secciones a continuacin contienen informacin de seguridad paraevitar lesiones, antes y durante la prestacin de servicio de mantenimiento

y reparaciones del IC-301 print controller.

Seguridad General

Siga las siguientes reglas para garantizar la seguridad general:

Levante el IC-301 print controller utilizando el mango y no el panelfrontal. Al levantarlo utilizando el panel frontal se pueden ocasionarserias lesiones.

Antes de abrir las cubiertas delIC-301 print controller, asegrese deque la unidad ha sido apagada.Si se apaga utilizando el botn ON/OFF solamente, algunos circuitospermanecen activados. Para una desconexin completa del suministrode energa, el cable de alimentacin principal se debe desconectar de lafuente de alimentacin.

Sustitucin de la batera

Slo un ingeniero de mantenimiento y reparaciones debe reemplazar labatera.

Manipule y deshgase de las bateras usadas de acuerdo a lasinstrucciones del fabricante de la batera de litio.

Electricidad esttica

Cuando se manejan dispositivos elctricos sensibles a electricidad esttica(como por ejemplo: placas electrnicas, unidades de disco, o mdulos dememoria):

Use un kit de puesta a tierra para reparaciones y mantenimiento enterreno (cadena, felpudo y banda de mueca).

Despus de sacar el componente del sistema o de su lugar de envoltura

de proteccin, colquelo en un felpudo antiesttico puesto a tierra y noen una alfombra o cualquier otra superficie no protegida.

Despus de sacar una placa de una estacin, almacnela en una bolsaantiesttica.


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Mesures de scurit 5

Mesures de scurit

Les sections suivantes contiennent des informations sur les mesures descurit prendre pour viter les blessures personnelles, avant et pendantl'entretien du IC-301 print controller.

Mesures gnrales de scurit

Suivez ces rgles pour garantir une scurit gnrale :

Soulevez le IC-301 print controller par la poigne et non par lepanneau frontal. L'utilisation du panneau frontal pour soulever ledispositif peut entraner des blessures graves.

Avant d'ouvrir les couvercles du IC-301 print controller vrifiez quel'unit a t teinte.Si vous ne mettez hors tension que l'interrupteur ON/OFF, certainscircuits resteront sous tension. Pour une dconnexion totale del'alimentation en courant, le cble d'alimentation principale doit aussitre dconnect du bloc d'alimentation.

Remplacement de la batterie

Le remplacement de la batterie est une opration rserve au personnelde service qualifi.

Manipulez et jetez les batteries utilises selon les instructions du

fabriquant de batterie au Lithium.

Electricit statique

Lors de la manipulation des priphriques lectriques sensibles l'nergiestatique (tels que : les cartes lectroniques, les lecteurs de disque ou lesbarrettes de mmoire) :

Utilisez une trousse de mise terre (une chane, une carpette et unbracelet anti-statique).

Aprs avoir enlev le composant du systme ou de son emballage deprotection, placez-le sur une carpette anti-statique mise la terre et

non sur une carpette ou sur n'importe quelle autre surface nonprotge.

Aprs l'enlvement d'une carte d'un poste, conservez-la dans unemballage anti-statique.


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Precauzioni di Sicurezza

Le seguenti sezioni contengono informazioni di sicurezza riguardantil'evitamento di lesioni personali, prima e durante l'uso del IC-301 printcontroller.

Sicurezza generale

Seguite queste istruzioni per assicurare la sicurezza generale:

Alzate il IC-301 print controller usando la maniglia e non usando ilpanello frontale. Alzandolo usando il panello frontale potrebbe causareuna grave lesione.

Prima di aprire la copertura delIC-301 print controller, assicurateviche l'unit sia stata spenta.Spegnendo l'unit, solo il pulsante ON/OFF lasciera qualche circuitoalimentato. Per arrivare a una sconnessione completa dalle fonti dialimentazione, il cavo di alimentazione principale deve essere staccatodal connettore di alimentazione.

Sostituzione della Batteria

La batteria dovrebbe essere cambiata solo dal personale di assistenzaqualificato.

Disfatevi delle batterie usate a seconda delle istruzioni del fabbricanteriguardanti batterie Lithium.

Elettricit Statica

Quando gestite dispositivi di sensitivit elettro-statica (come: schedeelettroniche, dischi rigidi o moduli di memoria):

Usate un campo di servizio di attrezzatura messa a terra (catena,stuoia, cinghia da polso).

Dopo avere rimosso il componente dal sistema o dal cartoccioprotettivo, mettetela su una stuoia anti-statica a terra e non su un

tappeto o ogni altra superficie non protetta. Dopo avere rimosso una scheda dalla stazione, custoditela in una borsa

anti-statica.


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Veiligheidsmaatregelen 7

Veiligheidsmaatregelen

In de volgende secties worden veiligheidsmaatregelen behandeld ompersoonlijk letselt voor en tijdens het bedienen van de IC-301 printcontroller te voorkomen.

Algemene veiligheid

Volg onderstaande regels op om uw algemene veiligheid teverzekeren:

Gebruik het handvat om de IC-301 print controller op te tillen, en niethet voorpaneel. Wanneer u het voorpaneel gebruikt bij het optillen kandit resulteren in ernstig letsel.

Zorg ervoor dat de IC-301 print controlleris uitgeschakeld voordat ude dekselsopent.Wanneer u alleen de ON/OFF schakelaar uitschakeld zullen bepaaldeelectriciteitscircuits geactiveerd blijven. Om de stroomtoevoer volledigaf te sluiten moet de electriciteitskabel uit het stopkontact zijn.

De batterij vervangen

De batterij mag alleen door bevoegd servicepersoneel wordenvervangen.

Volg de instructies van de fabrikant op voor het vervangen en hetwegwerpen van gebruikte lithium batterijen.

Statische electriciteit

Wanneer u met electrisch statisch geladen onderdelen omgaat (zoals:electronische kaarten, harde schijven of geheugenmodi):

Gebruik een onderhoudsaardingpakket (ketting, mat, en eenpolsbandje).

Nadat u het onderdeel van het systeem verwijderd of uit zijnbeschermend omhulsel neemt, plaatst u dit op een geaarde anti-

statische mat en niet op een vloerkleed of enig andere onbeschermdeoppervlakte.

Nadat u een kaart van een station heeft verwijderd plaatst u deze in eenanti-statisch zak.


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Precaues de segurana

As seguintes sesses contm informaes de segurana com respeito acomo evitar feridas corporais, antes e no decorrer do uso do IC-301 printcontroller.

Segurana geral

Siga as seguintes regras para assegurar uma segurana geral:

Levante o IC-301 print controller usando o cabo e no o painel frontal.Ao levant-lo atravs do painel frontal pode causar srios danos.

Antes de abrir as tampas doIC-301 print controller, certifique-se de

que a unidade foi desligada.Ao desligar somente com o boto ON/OFF far com que algunscircuitos sejam ativados. Para uma desconexo completa da fonte dealimentao, o cabo de alimentao principal tambm deve serdesconectado da fonte de alimentao.

Troca de bateria

A bateria deve ser substituda somente por uma equipe de servioqualificada.

Manipule e jogue fora as baterias usadas de acordo com as instruesdo fabricante de baterias de Ltio.

Eletricidade esttica

Ao lidar com dispositivos sensveis energia esttica (como: placaseletrnicas, unidades de disco ou mdulos de memria):

Utilize um kit de aterramento de servio (cadeia, esteira e faixa depulso).

Aps a remoo do componente do sistema ou do seu invlucro deproteo, coloque-o em uma esteira anti-esttica e no em um tapeteou qualquer outra superfcie desprotegida.

Aps remover uma placa de uma estao, armazene-a em uma bolsaanti-esttica.


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First Time Setup andConfiguration

Connecting and Turning On the IC-301 Print Controller ....................10

Installing the Windows XP Professional Operating System .................13

Configuration Wizard (First-time Software Setup)..............................13

Configuring McAfee VirusScan .........................................................25

Installing and Configuring Novell Client ............................................31

Backing Up the ColorServer System Partition.....................................35

Setting Up the Disk Wipe Utility ........................................................36

Importing a File and Performing a Test Print ......................................37


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10 Chapter 1 First Time Setup and Configuration

1.1 Connecting and Turning On the IC-301 Print Controller

1.1.1 Connecting the IC-301 Print Controller to the Printer

Connect the IC-301 print controller to the bizhub PRO C500 printer asillustrated in Figure 1.

Figure 1: Connecting the IC-301 print controller to the stand

For more information, see the Easy Setup Stepsposter supplied with your IC-301print controller.

For information on assembling the stand, see the Stand Assembly Guideprovided with the stand kit.

1 Network (Ethernet 10/100/1000) 5 Mouse

2 Monitor 6 Keyboard

3 Densitometer 7 AC adapter

4 Densitometer power cable 8 Printer


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1.1.2 External LEDs and Controls

This section identifies the external LEDs and controls of your IC-301 printcontroller.

Figure 2: Front panel controls and indicators

Power-on LED: Illuminates steady blue when the IC-301 print controller ison

Disk activity (hard disk) LED:Blinks orange when a hard disk drive is in use

Network activity LED #1:Blinks green when the network is in use

Network activity LED #2:Not in use

Power control button: Turns the IC-301 print controller on or off

Reset button: Restarts the IC-301 print controller

USB ports: Connects any USB device to the server

Power-on LED (blue)

Reset button

Disk activity LED (orange)

Network activity LED #1 (green)

Not in use

USB ports

Power control button

Network activity LED #2(not in use)

Front panel lock

Not in use


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1.1.3 Turning On the IC-301 Print Controller

Before connecting the IC-301 print controller to an AC power source,review Safety Information (Multi-Language)on page 1.

To turn on the IC-301 print controller:

1. Connect the monitors AC power cable to an AC power source andturn on the monitor.

2. Connect the servers AC power cable to an AC power source.

3. Open the IC-301 print controller front door panel.

4. Wait 20 seconds before pressing the power control button on the IC-301 print controller (see Figure 2 on page 11). The ON/OFF LED on

the front panel illuminates a steady green.After the system startup is complete, the desktop appears.

5. If a power failure occurs while the server is turned on, the server willrestart automatically when power is restored.

To turn off the IC-301 print controller:

We recommend that you perform an orderly shutdown of the operatingsystem before turning off the server.

1. Press the power control button to turn off the server.

2. Disconnect the AC power cable from the AC power source.

WARNING: Switching off only the power control button will leave somecircuits energized. For complete disconnection from the supply, the main ACpower cable must also be disconnected from the AC power source.


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1.2 Installing the Windows XP Professional Operating System

After turning on the IC-301 print controller for the first time, the followingmessage appears:

Click OK. The system automatically performs disk striping, and then theConfiguration Wizard appears.

1.3 Configuration Wizard (First-time Software Setup)

The first-time software setup is performed using the ConfigurationWizard.

The operating system, including the IC-301 print controller software, isfactory-installed with Windows XP activated. If you need to reinstall your system,

you will be required to reactivate Windows XP Professional. See Reinstalling the

Operating System (Windows XP)on page 53.

Note: During the configuring process, when prompted to restart your computer,

click No.


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1.3.1 Choosing the Configuration Type

Verify that First time Configuration is selected and click Next.

1.3.2 Setting the Localization Parameters

1. In the Unitsarea, select the required default measurement unit.

2. In the Languagearea, select the required interface language and clickNext.


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1.3.3 Configuring the Server Setup

Configuring the Host Name

The initial Computer Name (Host name) of the IC-301 print controller iscreated automatically during the factory installation. Check with yoursystem administrator in order to change the computer name.

1. In the Server namearea, verify that the correct host name appears andproceed to Setting the Date and Timeon page 17.If you need to change the host name, click the Changebutton.

Note: The host name is taken from the computer name you typed during theWindows XP Professional Fast Installation. See Reinstalling the Operating System(Windows XP)on page 53.


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The System Properties dialog box appears.

2. Click the Changebutton.

The Identification Changes dialog appears.

Attention: Do not change the Workgroup or Domain in the following stepunless instructed. If you are changing the Domain/Workgroup, verify that youhave the user name and password for the Domain/ Workgroup.


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3. In the Computer namebox, type the new name for the computer. Ifyou would like to change the Workgroupor the Domainin which your

computer appears, type the new name in the corresponding area andclick OK.

A message appears to inform you that changes will take effect onlyafter restarting the computer.

4. Click OK.

5. In the System Properties dialog box, click OK.

Setting the Date and Time1. In the Date & Timearea, verify that the date and time are set correctly

and click Next to proceed to the next procedure, Configuring theNetwork Settingson page 18.If not, click the Changebutton.

The Date/Time Properties dialog box appears.

Note: During the configuring process, when prompted to restart yourcomputer, click No.


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2. Set the date and time correctly and then select the Time Zonetab.

3. Select the time zone required and click OK.

4. In the Server Setup window, click Next.

1.3.4 Configuring the Network Settings

If a Novell network is running IPX protocol on your computer, proceed toInstalling and Configuring Novell Clienton page 31.


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Configuring the IP Address

1. In the TCP/IParea, verify that the IP address is correct. Otherwise, clickthe Changebutton.

The Local Area Connection Properties dialog box, followed by theInternet Protocol (TCP/IP) Properties dialog box appears.

2. In Internet Protocol (TCP/IP) Properties dialog box, select Use thefollowing IP Address.

3. In their corresponding boxes, type the new IP address, Subnet maskand Defaultgateway(if applicable).

4. Click OK.

5. In the Local Area Connection Properties dialog box, click OK.

Note: After an operating system reinstall, by default, the IC-301 printcontroller is set to DHCP server configuration.

Note: When prompted to restart your computer, click No. You will be

prompted at the end of the Configuration Wizard to restart the server.


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Configuring the AppleTalk Zone

This option enables you to change the AppleTalk network zone in whichyour IC-301 print controller appears.

1. In the Apple Talk setuparea, verify that the displayed AppleTalk zoneis correct and click Next. Otherwise, click the Changebutton.

The Local Area Connection Properties dialog box appears, followed bythe AppleTalk Protocol Properties dialog box.

2. From the This system will appear in zonelist, select the required zoneand click OK.

3. In the Local Area Connection Properties dialog box, click OK.

4. In the Network Setup window, click Next.

Note: This option only applies to networks that contain Macintosh computers.


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1.3.5 Setting the Calibration Device

Select a calibration device setting and click Next.

Calibration is done Off-the-glass: Uses the scanner platen tomeasure the calibration charts

Calibration is done using a DTP34 Device: Uses the DTP34densitometer to measure the calibration charts

1.3.6 Defining the Security Settings

To use the default settings:

1. In the Login Access area, select the Auto log oncheck box.

2. In the Disk wipe area, select the Wipe disk on system shutdowncheckbox.


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Changing the Administrator and Operator Password(Optional)

To change the administrator password:

1. In the Login Access area, clear the Auto log oncheck box.

2. In the Enter new password box,type a new password.

3. In the Verify new password box,retype the new password to confirmit and click Apply.

To change the operator password:

1. In the Login Access area, clear the Auto log oncheck box.

2. In the Enter new password box,type a new password.

3. In the Verify new password box,retype the new password to confirmit and click Apply.

To restrict guest access:

In the Guestarea, select the Disable guest connectioncheck box.

If any error messages appear, see Error Messageson page 103for

descriptions and actions to be taken.


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To enable disk wiping:

In the Disk wipe area, select the Wipe disk on system shutdowncheckbox.

To configure the Disk Wipe utility so that Disk Wipe is performedautomatically on shutdown, see Setting Up the Disk Wipe Utilityonpage 36.

Click Nextto continue with the configuration.

1.3.7 Completing the ConfigurationAfter installation is complete, the following window appears:

1. Click Finish.

The configuration settings are automatically backed up.

2. Click OK.

After a few moments, the IC-301 print controller workspace appearson your screen.

You can also perform disk wiping from within the IC-301 print controllerapplication. See the IC-301 Print Controller for bizhub PRO C500 Printer UserGuide.


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3. Quit the IC-301 print controller software. If you made any changes tothe configuration, these changes will only take effect if the IC-301

print controller is shut down and then restarted.

4. Quit any other software that may be running and, from the desktop,follow the path Start > Shut Down > Restart > OK.

After restarting, the IC-301 print controller software splash screenappears.

5. The IC-301 print controller software is automatically loaded andlaunched.

You have completed First Time Setup and Configuration.

Note: Make sure to turn off the bizhub PRO C500 printer before you restartthe IC-301 print controller. After the IC-301 print controller restarts and theIC-301 print controller workspace appears, you can turn on the bizhub PROC500 printer.


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1.4 Configuring McAfee VirusScan

The current Creo recommended virus protection software is McAfeeVirusScan Enterprise version 8.0.0. After installing McAfee VirusScan,perform the following configuration procedures.

Creo will continue to update their virus protection softwarerecommendations according to software performance and marketavailability.

It is the responsibility of the site manager to obtain, once a year, the latestversion of the anti-virus software and installation procedure. The sitemanager must also regularly download the latest anti-virus definitionsfrom the relevant Internet site.

To configure the McAfee VirusScan, perform the following procedure.

1.4.1 Configuring the Scan All Fixed Disks Settings1. From the taskbar, right-click the VShieldicon and select VirusScan

Console:

Note: McAfee VirusScan Enterprise version 8.0.0 is supported on Windows2000 and Windows XP only. Use an earlier version of the software with an earlierversion of the operating system.

Important: Running McAfee VirusScan could slow down the process time andaffect the overall performance of the server.

Note: The following McAfee VirusScan software configuration procedure issubject to change without notice and the relevant documentation will not beupdated.


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The following dialog box appears.

6. Click Browse.

7. In the Browse for Folder window, locate the D:\Outputfolder andclick OK.

The D:\Output folder path appears.

8. Select the Also exclude subfolderscheck box and click OK.

9. In the Set Exclusions dialog box, click OK, and again click OK.


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1.4.2 Configuring the On-Access Scan Settings

1. Return to the VirusScan Console window.

2. In the Taskarea, right-click On-Access Scanner and select Properties.

3. On the left of the window, click the All Processesicon.

4. Click the Detectiontab.


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5. In the What not to scanarea, click Exclusions.

The following dialog box appears:

6. Click Add.


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7. Click Browse.

8. In the Browse for Folder window, locate the D:\Outputfolder andclick OK.

The D:\Output folder path appears.

9. Select the Also exclude subfolderscheck box and click OK.

10. In the Set Exclusions dialog box, click OK.


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11. In the VirusScan On-Access Scan Properties window, click OK.

You have completed Configuring McAfee VirusScan.

1.5 Installing and Configuring Novell Client

The following procedures are only relevant for customers who have aNovell network running IPX protocol. If you do not have this type ofnetwork, proceed to Importing a File and Performing a Test Printonpage 37.

Installing Novell Client for IC-301 Print Controller

1. Close the IC-301 print controller workspace and the IC-301 printcontroller software.

2. Close all other software programs.

3. On the desktop, select Start>IC-301 > IC-301 Tools > Novell ClientInstallation.

The following window appears.

Further information about configuring the connection between the IC-301 printcontroller and a Novell NDS server, in a Novell working environment, is providedin the IC-301 Print Controller for bizhub PRO C500 Printer User Guide.


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Uninstalling Novell Client for IC-301 Print Controller

Uninstall Novell Client if you no longer operate a Novell network runningIPX protocol.

1. Close the IC-301 print controller workspace and the IC-301 printcontroller software.

2. Close all other software programs.

3. Right-click My Network Placesand select Properties.

4. Right-click Local Area Connectionand select Properties.

5. Make sure the Novell Client for Windowscheck box is selected, andthen click the Uninstallbutton.

6. Click Yestwice.The IC-301 print controller restarts.You have completed Uninstalling Novell Client for IC-301 PrintController.


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9. A message appears instructing you to remove Disk 1 from theDVD-ROM drive and restart the computer.

Remove Disk 1, and press CTRL+ALT+DELETEto restart the computer.You have completed Backing Up the ColorServer System Partition.

1.7 Setting Up the Disk Wipe Utility

The Disk Wipe utility is recommended for high security customers.Usually when you delete a file, the files dictionary entry is removed butdata still remains on the disk. The Disk Wipe utility enables you to clearpreviously deleted files. It eliminates the contents of your deleted files byscanning all of the empty sectors on the disk and replacing them withzeros. Sectors that are not empty are left untouched. This option enables

you to work in a more secure environment.

To use the IC-301 print controller Disk Wipe utility:

1. Quit the IC-301 print controller software.

On shutdown, the Disk Wipe window appears.

Tip: If you want to copy the files to an external device, copy only the fileslocated on D:\Backupthat begin with SYSPA.

Note: The Disk Wipe utility runs automatically only after you shut down the IC-301 print controller.

Notes:

The Disk Wipe utility does not function well with Norton Utilities installed onyour computer. Therefore, before activating the IC-301 print controller Disk Wipeutility, ensure that Norton Utilities is not installed on the IC-301 print controller.

The Disk Wipe utility affects the user and printer disks.

Do not operate the Disk Wipe utility while another application is running.

In rare cases when the process of deleting files from the Storage window wasinterrupted, parts of the deleted files may still reside in the D\:Outputfolder.Therefore, check theD\:Outputfolder where you start Disk Wipe to ensure thatall the relevant files were deleted.

Disk Wipe may take a while to complete. Make sure the completion messageappears before you close or abort the software.


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2. Click Start Wiping.

A progress bar appears while Disk Wipe permanently deletes the files.

3. When the message Disk wiping was completed successfullyappears, click Exit.

1.8 Importing a File and Performing a Test Print

1. From the Filemenu select Import.

2. Locate theATF_A3.psfile at:

D:\Sample_Files\Color Files\ATF Europe (A4_A3)\ATF_A3.ps,

orlocate theATF_tab.ps fileat:D:\Sample_Files\Color Files\ATF US (Letter_Tabloid)\ATF_Tab.ps.

3. Double-click the file to add it to the list for importing.

4. In the Published Printerlist, select Print.

5. Click Import.The file is processed, printed, and sent to the Storage window.

Note: If the job is not printed or is waiting in the Print queue, check that thefinishing device is set properly in the Job Parameters window, Finishertab.


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Reinstalling the IC-301Print ControllerSoftware

Overview ..........................................................................................40

Backing Up and Restoring the Software ............................................42Reinstalling the System .....................................................................50

Reinstalling the Software Complete Overwrite...................................52

Reinstalling the Software Preservation Installation .............................66


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40 Chapter 2 Reinstalling the IC-301 Print Controller Software

2.1 Overview

This chapter describes when and how to back up and restore the entireoperating system and software (including the current job list database) on

your computer, as well as when and how to reinstall the softwareconfiguration on your IC-301 print controller.

Backing up the software on a regular basis (weekly) is alwaysrecommended so that a working copy can be used for recovery, ifnecessary. Performing the restore procedure requires a previous backup.To ensure a successful recovery:

Save a copy of the backup, either on the network or on an externaldevice to prevent loss of data in case your system disk becomescorrupted.

Perform the backup and recovery procedure at any time that you wantto back up and restore the ColorServer system partition and the job listdatabase.

Windows XP activation is not required.

To reinstall the software configuration:

Perform either a complete overwrite of the entire system or only asystem partition.

When you reinstall the software configuration using either of the twomethods, your current job list database will be deleted.

Both of these methods require:

Reinstalling the operating system (Windows XP)

Reinstalling the ColorServer software

Using the Configuration Wizard to configure the system.

Activating Windows XP

Backing up the ColorServer system partition at the end of thereinstallation process.


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The following scenarios will assist you in determining when to use thebackup and restore procedures and when to use the reinstallation

procedures.

Procedure Use WindowsXPActivation

Backup andrestore

Always recommended except for whenthe system must be reinstalled, seeReinstallation in the following row.

Notrequired

Reinstallation System Partition Overwrite

Windows operating system is

corrupt

Unrecoverable system crash

Complete Overwrite

System disk replacement

Upgrading the system disk

Required

Required

Required

Required

Notes:

There are two reinstallation methods:

System Partition Overwrite, which overwrites partition C, should be performed whenthe Windows XP Professional operating system is corrupt and needs to be reinstalled.

Complete Overwrite, which overwrites partitions C and D, should be performed onlywhen installing a new operating system, when the system exhibits unpredictablebehavior (for example, error messages suddenly appearing or occasional GUIfreezes), when physically replacing the system disk or when upgrading the systemdisk.

Partition C contains the operating system files. Partition D contains the ColorServersoftware files (job list database/user files).


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The backup and restore procedures for the IC-301 print controller do notrequire Windows XP Professional activation, and are not related to the

system reinstallation. The procedures can be performed at any time thatyou want to backup and restore your ColorServer system partition, andbackup and restore your job list database.

To back up and restore the software, you first need to back up theColorServer system partition. To restore the software, you need to performthe following tasks:

1. Back up the job list database.

2. Restore the ColorServer system partition.

3. Restore the job list database.

The procedures for backing up and restoring the software are described indetail in the following sections.

2.2.1 Backing Up the ColorServer System Partition

You can back up the ColorServer system partition at any time.

When you backup your ColorServer system partition, Norton Ghostcopies the files on partition C to an image file on partition D.

Attention: Before performing the backup and restore procedures, make surethat your computers configuration is the one that you want to use whenrestoring the system.

Notes:

To enable the restoration of customer settings and job data, werecommend that you back up the IC-301 print controllerconfiguration and other information before loading the operating

system, see Backing Up the ColorServer System Partitionand Backing Upthe Job List Databaseon page 45.

Once you have backed up all the required information to your localdisk, move this information to an external device or to a network (youcannot back up directly to an external device or network).

Note: If you are already logged on your system and the IC-301 print controllerworkspace is open, exit the workspace, insert Disc 1, and proceed to step 4.


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2.2.2 Backing Up the Job List Database

If you back up the ColorServer software and configuration (Backing Up theColorServer System Partitionon page 43), your job list database is alsobacked up. If, at some later date, you restore the configuration, the original

job list database will be restored, thus replacing your current job listdatabase.

1. Turn on your computer.

2. Exit the IC-301 print controller software.

3. On the Windows desktop, double-click My Computer,andfollow thepath,D: > Backup > Scripts.

4. In the D:\Backup\Scripts window, double-click Backup_Joblist.bat.

Note: If you are already logged on your system and the IC-301 print controllerworkspace is open, exit the workspace and proceed to step 3.


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5. When the backup is complete, the following message appears.

6. Make sure that the folders created in D:\Backup have the latestmodification date.

7. Press any key to continue.You have completed Backing Up the Job List Database.

Note: The backup comprises a group of folders that are created the firsttime you back up the job list database.


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The following message appears.

5. Press Yto continue.


6. Press any key to continue.You have completed Restoring the Job List Database.

2.3 Reinstalling the System

There are two methods by which you can reinstall the system:

ColorServer Software Complete Overwrite Installation:This procedure replaces the entire system disk, operating systempartition, ColorServer software, and user partition (partitions C and


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D).A complete overwrite should be performed under the following

condition:

When physically replacing the system hard disk

ColorServer Software Preservation Installation(System PartitionOverwrite): This procedure replaces only the operating systempartition (C). You should perform System Partition Overwrite under

the following conditions:

When the Windows XP Professional operating system is corruptand needs to be reinstalled

When you are upgrading the operating system

After an unrecoverable system crash

It may, however, become necessary, for example after an unrecoverable

system crash, to reinstall the system at the customers site.The reinstallation is mostly unattended. User interaction is needed forentering the OS license number and the computer hostname, for restartingthe computer when requested, for inserting the final software Disc, and forthe Configuration Wizard.

The reinstallation of the IC-301 print controller requires three discs:

Disc 1 (DVD containing Windows XP Professional, labeled Fast Install)

Disc 2 (CD with Application Software containing IC-301 PrintController for bizhub PRO C500 Printer 1.0 software)

Disc 3 (CD containing Utilities and Documentation)

Note: This option deletes all the files stored on disks C and D. Make sure toback up any important customer files before selecting this option.

Back up the files to the local disk, and then back up the files to anexternal device or to a network (you cannot back up directly to anexternal device or network).

Note: After reinstalling the ColorServer system partition (partition C), youcan restore files that were backed up on partition D, such as the systemconfiguration and activation string.


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2.4 Reinstalling the Software Complete Overwrite

We suggest that you study the following flowchart, which will assist you toestablish which procedure to perform and in what sequence.

When possible, we recommend that you back up and restore the software. Thatis, in cases other than system crash or system disk replacement. For moreinformation, see Backing Up and Restoring the Softwareon page 42.


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2.4.1 Reinstalling the Operating System (Windows XP)

Before reinstalling, ensure that: All external devices are disconnected from the IC-301 print controller

The following is available:

software pack

Computer name

TCP/IP information

Windows XP Professional OEM product ID number

Gateway, WINS address, and DNS information (if DHCP is notactive on site)

AppleTalk zone information

IPX information

Reinstalling the Windows XP Professional Operating System

1. If the IC-301 print controller is on and the IC-301 print controllerworkspace is open:

a. Exit the workspace.

b. Place Disc 1 (Windows XP Fast Install) into the DVD-ROM drive.

c. On the desktop, select

Start > Shut Down > Restart > OK.Wait until the PC DOS 7.1 Startupmenu appears and then proceedto step #2.

If your IC-301 print controller is off:

a. Press the Power On/Off button on the front panel.

b. As soon as power is applied, place Disc 1 (Windows XP FastInstall), into the DVD-ROM drive.Wait until the PC DOS 7.1 Startupmenu appears.


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The installation process continues.

9. At the end of the installation the system restarts. You are asked toinsert Disc 2 (Application Software).Proceed to Reinstalling the ColorServer Software.

2.4.2 Reinstalling the ColorServer Software

1. Insert Disc 2 into the DVD-ROM drive.

2. In the IC-301 print controller software splash screen that appears,click Start.

The Adobe Acrobat setup begins.

After the Adobe Acrobat setup is complete, the IC-301 print controllerinstallation starts.

3. When the License Agreement window opens, clickYes to continue theIC-301 print controller installation.

4. When the installation is complete:

a. Click Finishto restart the computer.

b. Remove Disc 2 from the DVD-ROM drive.

c. Proceed to Using the Configuration Wizard.

2.4.3 Using the Configuration Wizard

Click OK. The system automatically performs disk striping, and then theConfiguration Wizard appears.

Note: After turning on the IC-301 print controller for the first time and after theApplication Software loads, the following message appears.


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2.4.4 Configuring the McAfee VirusScan

If you want to configure the McAfee VirusScan, see Configuring McAfeeVirusScanon page 25.

2.4.5 Installing and Configuring Novell Client forIC-301 print controllerIf you want to install and configure the Novell Client for the IC-301 printcontroller, see Installing and Configuring Novell Clienton page 31.

2.4.6 Activating Windows XP

Windows XP contains software-based product activation technology,which means that you need to activate your copy of Windows XP in order

to use it. There are two methods by which you can activate Windows XP,both of which are performed using an activation wizard:

Activating Windows XP via the Internet. SeeActivating Windows XPvia the Interneton page 60.

Activating Windows XP by telephone. SeeActivating Windows XP byPhoneon page 64.

If a message appears, requesting you to activate Windows XP, you have 30days to do so from the date you receive the message. However, werecommend that you perform the activation procedure as soon as themessage is received.


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Activating Windows XP via the Internet

1. On the desktop, click Start > Activate Windows. The Lets activateWindows wizard appears.

2. Select the Yes, lets activate Windows over the Internet nowoption.

Important: Activating Windows XP is necessary only if you reinstall theoperating system.

Note: To activate Windows XP via the Internet, all your Internet connectionsettings must be configured. Contact your system administrator to ensure thatyour Internet settings are configured correctly.


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7. Congratulations, you have successfully activated your copy ofWindows XP.

8. Click OKto quit the Lets activate Windows wizard.


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2.4.7 Backing Up the ColorServer System Partition

To back up the ColorServer system partition, see Backing Up theColorServer System Partitionon page 43.

2.4.8 Performing a Test Print

To perform a test print, see Importing a File and Performing a Test Printonpage 37.

2.5 Reinstalling the Software Preservation Installation

The Software Preservation Installation mirrors the Software CompleteOverwrite Installation (including Windows XP activation), but does notaffect the files stored on partition D. Use the Software PreservationInstallation option if a backup of partition C is not available, or when youwant to reinstall the operating system. This enables you to install a freshoperating system on partition C without deleting the user files on partitionD. It will not preserve the current job list on partition C. For this you mustuse the backup and restore option (see Backing Up and Restoring theSoftwareon page 42).

To reinstall the Software Preservation Installation, follow the flowchartdescribed in Reinstalling the Software Complete Overwriteon page 52.Make sure that Disc 1 is in the DVD-ROM drive; then from the PC DOSStart Upmenu, select the ColorServer Software Preservation Installation(System Partition Overwrite)option.

You have completed Reinstalling the IC-301 Print Controller Software.

Note: To enable the restoration of customer settings and job data, werecommend that you back up the IC-301 print controller configuration and other

information before loading the operating system, see Backing Up the ColorServerSystem Partitionon page 43and Backing Up the Job List Databaseon page 45.

Note: When performing the software preservation installation, after restartingWindows XP, the system performs the following actions:

The Norton Ghost appears and copies the files.

The message Image Disks FileSystem is Not formatted.Press OK to format.appears. Click OK. The system automatically stripesthe disk, and then the Configuration Wizard appears.


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Diagnostics andTroubleshooting

Platform Diagnostics and Configuring the Server...............................68

General Diagnostic Tools ...................................................................82

IC-301 Print Controller Hardware Diagnostics Software.....................84

Troubleshooting................................................................................92


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68 Chapter 3 Diagnostics and Troubleshooting

3.1 Platform Diagnostics and Configuring the Server

This section provides basic troubleshooting information to help youresolve some issues that might possibly occur with the IC-301 printcontroller.

To maintain the good health of the server, it is important that the servercontinuously remains correctly configured. An incorrectly configuredserver will deliver poor performance, and the diagnostic results will beadversely effected.

3.1.1 Configuring Tools Overview

The following configuration programs are also provided to assist you in

configuring the server, and to provide diagnostic information: Phoenix AwardBIOS CMOS Setup Utility

Gigabit Ethernet Controller

LAN speed verification

The AwardBIOS CMOS Setup Utility Program

This program controls the basic input/output system (BIOS) code in yourserver. Use the AwardBIOS CMOS Setup Utility program to:

View configuration information.

View and change assignments for devices and I/O ports. Set the date and time.

Set the startup characteristics of the server and the order of startupdevices.

Set and change settings for advanced hardware features.

View and clear error logs.

Resolve configuration conflicts.


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The Gigabit Ethernet Controller

The Ethernet controller is integrated on the system board. It provides an interface for connecting to a 10-Mbps, 100-Mbps, or

1000-Mbps network and provides full duplex (FDX) capability, whichenables simultaneous transmission and reception of data on thenetwork.

If the Ethernet port in the server supports auto-negotiation, thecontroller detects the data-transfer rate of the network (10BASE-T,100BASE-TX, or 1000BASE-T) and automatically operates at that rate,in full-duplex or half-duplex mode, as appropriate.

The Ethernet controller supports optional modes, such as teaming,priority packets, load balancing, fault tolerance, and virtual LANs,

which provide better performance, security, and throughput. Thesemodes apply to the integrated Ethernet controller and to controllers onsupported Ethernet adapters.

Troubleshooting the Ethernet Controller

This section provides troubleshooting information for problems thatmight occur with the 10/100/1000-Mbps Ethernet controller.

To resolve network connection problems:

If the Ethernet controller cannot connect to the network, perform thefollowing:

Check the BIOS configuration relating to the LAN.

Verify that the cable from the LAN connector on the server isconnected to the LAN connector on the printer.

Check that the network cable is attached at all connections. If the cableis attached but the problem persists, try a different cable.

Check the LAN activity light on the rear of the IC-301 print controller.The LAN activity light illuminates when the Ethernet controller sendsor receives data over the Ethernet network. If the LAN activity light isoff, ensure that the hub and network are operating and that the correctdevice drivers are loaded.


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3.1.2 Using the Configuring Tools

Using the AwardBIOS CMOS Setup Utility Program

This section provides instructions for starting the AwardBIOS CMOSSetup Utility program and descriptions of the menu choices available forconfiguring the BIOS.

Starting the AwardBIOS CMOS Setup Utility Program

Turn on the server and immediately press DELETE.

The AwardBIOS CMOS Setup Utility main menu appears.

Selecting Settings From the AwardBIOS CMOS Setup UtilityMain Menu

From the AwardBIOS CMOS Setup Utility main menu, you can selectsettings that you want to change. The AwardBIOS CMOS Setup Utilitymain menu is similar to the following:

Important: We recommend that you do not alter any BIOS settings unlessthey are not in accordance with the recommendations in this section. FaultyBIOS settings could cause the system to fail or to operate incorrectly.

Note: Alternatively, during POST when the message Press DEL toenter SETUPappears at the bottom of the screen, press DELETEto activatethe Mainsetup menu.


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Descriptions of the choices that are available from the main menu are asfollows:

Date:Select this choice to set the system date. The system date is in theformat (month/day/year).

Time:Select this choice to set the system date and time. The system time is ina 24-hour format (hour:minute:second).

IDE Channel 0 Master/Slave, IDE CHannel 1 Master/Slave:Select this choice to set the parameters of the IDE Channel 0Master/Slave and IDE Channel 1Master/Slave slots.

Base Memory/Extended Memory/Total Memory:

These displays indicate how much of each type of memory isrecognized as being present in the system.

Selecting Settings From the AwardBIOS CMOS Setup UtilityAdvanced Menu

BIOS Features

Quick Boot:

If enabled, this feature will speed up the POST (power on self test)routine after the computer is turned on. If disabled, the POSTroutine will run at normal speed.

Quiet Boot:

Select this choice to enable or disable the diagnostic screen duringboot-up.

ACPI Function

Select Enabledto activate the function of BIOS Support forAdvanced Configuration and Power Interface features. The settings

are Enabled or Disabled. ACPI Suspend Type

If enabled, the option allows you to determine the ACPI Suspendtype. The options are S1(POS), S3(STR), S1 and S3.

Note: The choices on some menus might differ slightly from the ones that aredescribed in this manual. The menu choices depend on the BIOS version in theserver.


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EPP Mode Select

This setting allows you to select the EPP port type.

ECP Mode Use DMA

This setting allows you to select the DMA channel for the ECPmode (port).

Watch Dog Timer Select

This setting allows you to select the setting for the Watch DogTimer.

POWER ON Function

This setting allows you to decide which method to use to power onthe system.

KB Power ON Password

This setting allows you to enter the Password when the system ispowered on via keyboard.

Hot Key Power ON

This setting allows you to decide which hot keys to use in order toturn on the system.

Processor and Clock Option

Limit CPUID MaxValThis setting allows you to set the limit for the CPUID maximumvalue. Select Disabledfor Windows XP.

Hyper-Threading Technology

Select Enabledto activate the hyper-threading function of theCPUs. If your software, including the operating system, supportsthis function, hyper-threading makes each CPU appear as if therewere two CPUs.

Spread Spectrum

Spread Spectrum is a technique used to stabilize a system byreducing the level of ElectroMagnetic Interference.

CPU Clock

Type a number between 100and 233 to set the CPU clock (MHz).


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Selecting Settings From the AwardBIOS CMOS Setup UtilityBoot Menu

Hard Disk Boot PriorityThis item allows you to select the boot priority of hard disk devices.

First Boot DeviceThis item allows you to set the first boot-up device.

Second Boot DeviceThis item allows you to set the second boot-up device.

Third Boot DeviceThis item allows you to set the third boot-up device.

Boot Other Device

If enabled, this option enables the BIOS to load the OS from anotherdevice rather than the ones that have been specified as the first, secondand third boot-up devices.

Selecting Settings From the AwardBIOS CMOS Setup UtilityExit Menu

Save & Exit SetupWhen Save & Exit Setup is selected, press ENTERto save the changes

you've made in the BIOS program (CMOS) and exit the utility. Yoursystem should then continue with the boot-up procedure.

Exit Without Saving

When Exit without Saving is selected, press ENTERto exit the setupwithout saving any changes you may have made. Your system shouldthen continue with the boot-up procedure.

Load Fail-Safe DefaultsSelect this item and press ENTERto load the default settings for all itemsin the BIOS Setup. These are the safest settings to use.

Load Optimized DefaultsSelect this item and press ENTERto load the optimized settings for allitems in the BIOS Setup. These settings provide you with optimalsystem performance.

Discard ChangesWhen Discard Changes is selected, press ENTERto discard any changes

you made to the BIOS settings and to remain in BIOS Setup. Yoursystem should then continue with the boot-up procedure.


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5. Using the keyboard arrows, select the Advancedmenu.


6. Select BIOS Featuresand press ENTER.


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7. Verify that the settings are the same as the settings in the followingwindow.

8. Press ESCto return to the Advanced menu.

9. Select I/O Device Configuration and press ENTER.


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14. Select the Bootmenu.

15. Verify that the boot order is the same as shown in the followingwindow.


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3.2 General Diagnostic Tools

The following tools are available to help you identify and resolvehardware-related issues:

PC health monitoring

POST (Power-On Self-Test) beep codes, error messages, and errorlogsPOST generates beep codes and messages to indicate successfultest completion or the detection of a problem.

3.2.1 PC Health Monitoring

This section describes the PC health monitoring features of the systemboard. The system board has an onboard system hardware monitor chipthat supports PC health monitoring.

An onboard voltage monitor will scan these voltages continuously. Once avoltage becomes unstable, a warning is raised or an error message is sent tothe screen. Users can adjust the voltage thresholds to define the sensitivityof the voltage monitor. To adjust the sensitivity, open the BIOS utility andselect Advanced > Hardware Monitor.

Fan Status Monitor with Firmware/Software On/Off Control

The PC health monitor can check the RPM status of the cooling fans. Theonboard 3-pin CPU and chassis fans are controlled by the powermanagement functions. The thermal fan is controlled by the overheatdetection logic.

Environmental Temperature Control

The system board has a CPU thermal trip feature. A thermal control sensormonitors the CPU temperature in real time and will send a signal to shutdown the system whenever the CPU temperature exceeds a certainthreshold. This works to protect the CPU from being damaged byoverheating.

For more information, seePOST (Power On Self Test)on page 83.


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3.3 IC-301 Print ControllerHardware Diagnostics Software

The IC-301 print controller diagnostics software is used for testing bothproprietary Creo hardware (FusionIK) and standard off-the-shelfhardware.

There is JOIND (Java Over the Internet D

ic 301 service manual

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