ibm portal ppt

Workplace Technology

© 2005 IBM Corporation

W3: IBM’s On Demand WorkplaceA WebSphere Portal Reference

Mark KettemanArchitect, IBM Software


© 2005 IBM Corporation2 5/10/2005

Agenda

On Demand Workplace Evolution and Goals

On Demand Workplace Version 8.0

On Demand Workplace Employee Tools

On Demand Workplace Application and Server architecture

On Demand Workplace Framework Governance

On Demand Workplace ROI



The On Demand Workplace allows infrastructure and governance simplification

11128128CIOsCIOs

5,2005,20016,00016,000ApplicationsApplications

1111155155Host Data CentersHost Data Centers

778080Web Hosting CentersWeb Hosting Centers

1992 Today



Phase 1: Access (The Website Model)The org chart online (1996 – 1999)

Software Group

Server Group

Global Services

Sales & Distribution

Research

w3

Focus: providing Information

Benefit: universal access

Problem: site proliferation



• Encourage employees to use the Net• Links to important Internet sites•60,000 hits per day

1996: Version 1.0 “Testing the Waters"



• Standard navigationand design• Index of key intranetsites• Search• Taxonomy• 2 million hits per day

1997: Version 2.0



Phase 1 Lessons Learned: Civilizing the Wild West

Start where people are: directory, news and key e-HR apps

Need to control “Times Square”: DNS

Need to broker alliances & find “true believers”: don’t wait for authorization from the hierarchy

Need to build trust: honesty, credibility, integrity

People are willing to trust the intranet more than the company



Phase 2: Integration (The Audience Model)Building a cross-enterprise platform (1998 – 2004)

w3

Focus: web-enabling functions

Benefit: separating content from vehicle

Problem: competing centers of gravity



• Organize & prioritizeinformation• Personalizednews delivery• Employee directory• 7 million hits per day

1998: Version 3.0



• Marketplace context • Keep employeesinformed about theindustry• 10 million + hits perday

1999: Version 4.0



• First phase of profiling•Bring frequently-used links to the home page•Links based on employees job, group and location

2000 w3.ibm.com 5.0



Phase 2 Lessons Learned: Building a platform

Need to clean up content & data: for effective search, content management

Need dedicated research & measurement: user-centered development requires a rapid learning/feedback loop

The challenge is building a foundation under an existing house.*

* A house whose rooms don’t have doors.



w3

w3 Standard Navigation

Essential and Personal Links

Working Knowledge:Specific, job-related knowledge surfaced from the intranet via information brokers and user profiles

IBM Forums:Hundreds of specific online discussion groups for IBM employees

You and IBM:Human Resource self-service information & applications for employees

MyNews: Original content from corporate & business unit intranet editorial teams

IBM internal bulletins, memos and announcements

Webcasts and special messages to employees

External & internal news about IBM & competitors

BluePages: Worldwide employee directorySearch: For all of w3 and/or IBM.com

Scorecard:Internal IBM metrics for reporting corporate & business unit performance to employees

Market Report:IBM & competitor updated stock performance

External Media

Quarterly Earnings



Employee to Life

ShoppingFinances

LeisureEntertainment

Employee to Employee

CollaborationInstant messagingExpert locatione-meetings/ webcastingCommunity support

Employee to

CompanyVirtual Help Deske-Procuremente-Learning

Yellow PagesCorporate

Messaginge-HR

Employee to External

Collaborative commerce

Transactionse-meetings

Instant messaging

Collaboration

Customers

Partners

Suppliers

Employee

Role-related ApplicationsMeasuresFinancialsCustomer information

Employee to Work

Role 1

Role 2

Role 3

Focus: real-time expertise location

Benefit: fluid, collaborative decision-making

Problems:governance and culture

Phase 3: On Demand (The Roles Model)A sense-and-respond enterprise (2002 – 2006)



Currently, there are unique and disparate efforts to support employees from different areas within IBM

Note: There are qualitative (efficiency, reliability and productivity) & quantitative (capital) costs associated with each arrow. Each line also represents different & sometimes multiple processes & governance models.

Lines of Business Portals

Geography Tools

Communications Applications

Community Websites



The vision is to move from unit portals & standalone applications to a single workplace available to support roles

On Demand Workplace

WorkplaceWorkplace

Lines of Business Portals

Geography Tools

Communications Applications

Community Websites







On Demand Workplace Framework




w3.ibm.com version 8

Issues Addressed:

Need to improve employee productivity, user experience and morale

Project Objective:

Enable managers to efficiently and effectively execute their role by providing needed tools & applications through the role-based On Demand Workplace

Business Benefits:

Increase in ‘quality’ of employee in terms of knowledge, skills, productivity and morale

Increase ability to access information, learning, knowledge, tools/applications and experts



2003Workplace

Co-workers

Manager

Sr. Exec. Letters

IBM.com

External Media

1997Co-workers

Manager

INEWS

Sr. Exec. Letters

External Media

Workplace

Trust in the workplace has enabled faster program roll-outs and adoption of decision support tools

What are the best, credible, and preferred Sources of Information?

79% of IBM employees access the workplace daily

71%

28%



The current focus on the employee prioritizes the ODW Initiatives around expertise & needed support

Expertise Location Expertise Location Mgt & CommunitiesMgt & Communities

Locating & sharing expertise

Provide an on demand environment for people-to-people knowledge sharing in IBM.

ee--Learning Learning InitiativeInitiative

Developing expertise

Evolve our learning practices to address formal & informal learning in both developmental & work-based contexts

Opportunity Opportunity MarketplaceMarketplace

Leveraging expertise

Connecting employees, external applicants, vendors, and managers to engage in the on demand exchange of skills & opportunities

Role of the Role of the ManagerManager

Defining roles

Enabling managers to efficiently and effectively execute their role by providing needed tools & applications through the role-based On Demand Workplace

w3.ibm.com w3.ibm.com version 8version 8

Enabling a single workplace where employees & managers can utilize integrated, role-specific work activities & business processes

Enabling the workforce



Finding information within a large Intranet is a challenge

IBM’s Intranet Searchsupports searching for content in:

Bluepages

Intranet pages

Forums (nntp)

News

www.Ibm.com

IBM’s Enterprise Search Engine

Information Location



Enterprise Search

Broader content reach• Content repositories, collaboration systems, databases, file systems

Quality – preferred 2:1 over prior technology

Enterprise Scale -- 80K queries/day with sub-second response over 7M pages– Indexes

• 7 M unique pages • 10,000 websites• 20 K per document

– Processes• 80 K queries/day• 7 K queries/hour peak• Stressed to 10x higher

Robustness -- 99.9% availability since Sept. 2003– 24x7 operation

Information Location



Experts are a key decision support tool – finding them is the challenge

IBM’s BluePages Global Directory provides access to the global practitioner base including:

Contact, skills and experience informationNetwork and community affiliationsProject experiencesInstant message and email incorporatedSearch for skills and individuals

2 hours per month per Blue Pages User or adding 4 minutes back into an employees day

Expertise



BluePages

One universal employee directory

Multiple ways to search

50+ applications access & use the directory data

More than 1 million hits per day

64% of employees use BluePages once a week or more

more than 100,000 users have filled-out their personal information

Expertise



IBM’s globally available collaboration tools and knowledge sources enable IBM researchers to discover and document new ideas

Threaded discussions and Forums

Patent discussion boards

Research sources – Knowledge Gate

Business Jams

TEAM Databases

On-line chat and instant messaging

Hosted webmeetings and seminars

Online Research Mentoring Network

Our workplace provides the essential tools necessary for global collaboration and innovation,…

Patent Research ToolsCustomer intelligenceResearch Mentoring Network

Knowledge-basesCollaboration toolsMethods

Collaboration



e-meetings

Combines instant messaging, voice and video

About 28,000 employees participate in e-meetings each month

Saves travel and meeting setup costs

Enables global meetings

Collaboration



Instant Messaging

Productive and more efficient global collaboration

Allows immediate question and answers for online employees

Over 2 million chat messages per day

Collaboration



e-Human Resources

Complete access to financial, health, benefits, life, career, & expense applications

Direct link to many financial service providers

Increased customer satisfaction from 40% to 90%

In 2001, 88% of U.S. employees used the intranet to enroll in health care benefits, saving IBM more than $1 million

Enterprise Tools



EA2000

Simplifies expense reporting and reimbursement

Easier to track and maintain records of payments made and received

60% reduction in the time it takes to enter an expense report

80% reduction in average processing costs

Enterprise Tools



HelpNow!

Enterprise Tools



IBM Standard Software Installer

Enterprise Tools



Portal Solution



Access Access ManagementManagement

User User InterfaceInterface

Shared Shared ServicesServices

DataData

Portlet RegistryPortlet RegistryContent CacheContent Cache

(Run Time)(Run Time)PersonalizationPersonalizationRules EngineRules Engine

WebSphere Everyplace Access WebSphere Everyplace Access

CollaborationMailMail

IMIM

CalendarCalendar

QuickplaceQuickplace

ForumsForums Web Conf.Web Conf.

WorkflowWorkflowWorkflow

MetricsMetrics

PubSubPubSub

AlertsAlertsMessage Message QueuingQueuing WBIWBI

Information

AssociationsAssociations File File SharingSharing

SearchSearch

Web CMWeb CM Doc MgtDoc Mgt

ExpertiseExpertise

Enterprise DirectoryEnterprise Directory(LDAP)(LDAP)

Web Services/SOAPWeb Services/SOAP

*User *User AuthenticationAuthentication

User User EntitlementEntitlement **BlueGroupsBlueGroupsSecurity Security

PoliciesPoliciesAccess Layer

Navigation Layer

Services Layer

Data Layer

* Uses Enterprise Directory (LDAP)

WebSphere Portal WebSphere Portal -- On Demand WorkplaceOn Demand Workplace

Common IntranetCommon IntranetProfileProfile

Core Services

UDDIUDDI

Charge BackCharge Back

ApplicationsApplicationsIntegration Layer

Presentation Layer

Tivoli Access Manager: Web Seal (Single Sign On)Tivoli Access Manager: Web Seal (Single Sign On)

SiebelSiebel SAPSAP PeopleSoftPeopleSoft HR AppsHR Apps BondBond LearningLearning othersothersNewsNews

Human ResourcesHuman ResourcesSupply ChainSupply Chain Global Learning / ExpertiseGlobal Learning / Expertise

Ente

rpris

e D

ata

Sta

ndar

ds (T

axon

omy,

xm

l, et

c)



ODW Application Architecture



First Week’s Traffic on WebSphere Portal



Performance is King

HTML efficiency (tables, images, scripts)

Asynchronous Operations

Application level memory caching and search

Common data access methods

Edge Caching

Browser Caching

HTML compression (on the fly)

Java VM and heap size tuning



ODW Infrastructure

Edge Server

http://w3.ibm.com/

Lotus Domino

Windows Media

WebSphere Traffic Express

WebSphere Application ServerWebSphere Portal

LDAP (eDirectory) DB2 UDB

Search

Sametime

pSeries / IBM AIX / WTE

pSeries / IBM AIX / WAS

pSeries / IBM AIX / Secureway LDAP pSeries / IBM AIX / IBM DB2 UDB

pSeries / AIX / Domino

Netfinity / NT / WMS

Netfinity / NT / ST

Netfinity/RedHat/Enterprise Search

pSeries/ IBM AIX /Interwoven

Content Management

Hardware- IBM pSeries (25)- IBM zSeries (8 virtual machines)- IBM Netfinity (4)

Software/Middleware- WebSphere App Server - WebSphere Traffic Exprs- WebSphere Edge Server - Lotus Domino - Lotus Sametime- Secureway LDAP- DB2 UDB- Enterprise Search- Interwoven- Windows Media Server

Operating System- IBM AIX- Linux (RedHat)- Windows NT



What about the hardware ?

200GB DASD4GBXeon 2.4GHzIBM Blade, 867841 XUpgraded to 2 processors

1Trevi NNTP Search Server


1Trevi Crawler Server


1Trevi IndexerServer


2Trevi Search Engine ServerT25lnx101

2 X SSA adapt(FC6230)

3 GB RAM4 x 332 MHzSilver Wides (PPC 604e)1WAS Staging Server

2 X SSA adapt(FC6230)

3 GB RAM4 x 332 MHzSilver Wides (PPC 604e)4WAS Server Horizontal Cluster

Dual Fiber cardsSAN attached

8 GB RAM1.45 GHzp650 4-way Power 4+7038-6M2-450M

2DB2 HACMP Cluster


16 GB RAM1.2 GHzp650 4-way Power 4+7038-6M2

1Portal Staging Server


16 GB RAM1.2 GHzp650 4-way Power 4+7038-6M2

4Portal Server Horizontal

2GB3GB

2 x 375 MHz4 x 375

Winterhawk ThinP640 (7026-B80)

44

WCP Proxy Server Cluster

PeripheralsMemoryCPUServer TypeQtyServer Function



Technology Roadmap



Why is On Demand Workplace governance necessary?

An On Demand Workplace provides a platform for integrated service delivery across corporate functions and business units

Therefore, there is not one owner of all business applications, or a naturalowner within most organisational structures

On Demand Workplace governance will establish a structure of shared ownership and accountability for strategy, development, and operations

“What is your biggest portal challenge”?

Portal server function issues

Implementation issuesPortal design issues

Organisational issues 71%

23%15%

6%Technology

Forrester Research ReportMaking Enterprise Portals PayAugust, 2002



The On Demand Workplace Framework is the delivery vehicle for the ODW

ArchitectureArchitecture

ProcessesProcesses

StandardsStandards

Rated StructureRated StructureODW requirements

Business unit requirements

Rapid Development &Deployment

Technical PlatformUser Experience & Info. Architecture

Content Management

Workplace Framework

OfferingExpertise

DevelopmentTestingHosting



The high level process manages how new projects integrate into the ODW

Workplace Requirements

Process

Workplace Requirements

Process

Solution Review Process

Solution Review Process

Develop & Deploy Process

Develop & Deploy Process

Support ProcessSupport Process

Criteria for integrating into the Workplace

Content-to- role mapping

Project deploy timeline

Architecture approval

Checklist of architecture requirements

Technical platform requirements

V8 UE Standards

Coding Guidelines

Taxonomy Requirements

Content Management

Portlet capability catalog

Common services reviews

Capacity Analysis

Develop Application

E-Advocate Review

Silver Code Review

Gold CodeReview

DQA (with Design Checkpoint)

XPRS

Level 1,2,3 Support

Help Desk

User Feedback



Empl

oyee

s (0

00) 302

319

$65

$89

250

260

270

280

290

300

310

320

330

1992 20030

10

20

30

40

50

60

70

80

90

100

People

Revenue

Revenue ($B

)

IBM has executed many transformational initiatives to improve productivity and market position; one of these is On Demand Workplace

more revenue

greater profitability with fewer

employees

tools to innovate

tools to develop new products

tools to sell more effectively

W3 launch



On Demand Workplace Benefits are captured in four business driver measures

Cost ReductionCost ReductionMetric: hard cost savingsHeadcount reductionInfrastructure reductionReduced spans and layersLess costly training

InnovationInnovationMetric: increased revenue

Increased sales in Websphere, On Demand Workplace EBOAccess to knowledgeReal-time collaboration

Operational EfficiencyOperational EfficiencyMetric: time savings

Decrease proposal generation timeImproved communicationCross-business integrationAccess to integrated informationReduced cycle timeImproved margins

Employee SatisfactionEmployee SatisfactionMetric: time savings

Making work easierCreating better accessibilityBetter retention

Content Management Reduction 30 – 50%

decrease

Server reduction –storage size reduced

by 30 – 60%

Reduce multiple portal development efforts

Decrease proposal generation by 10 hours

Reduce email traffic thru profiling

Provide single launch pad for all information

Reduce learning curve for new integrated

sources

Decrease redundancy by leveraging methods

tools

Provide functional portlets to Websphere product e.g. methods, learning, KM

Improve our Dynamic Workplace credentials through own success

Improve collaboration with new organization

Streamline communications

Personalize information reducing ‘noise’

Enhancing a best-in-class environment



Standardization of common tools and design ensures investment focus is on one global portal

Standardized on one single portal interface and platform avoiding an average $120M in competing portal investments.

Created standards for:– Content Management– Security /Authentication– Data Warehousing– Profile Management– Search and Taxonomy– Enterprise Brand (Look,

Feel, Navigation) – Metrics / Scorecard

Global Web Architecture (GWA) standards have been applied to ensure consistency in content and design processes yielding a 20% reduction in the cost to deploy web applications



Mobile Workforce: Real Estate Savings

$2.377B in Cost Savings Attributed to ODW

eCollaboration: Web Conferencing, Web Jams and Surveys

Travel: On-line Travel

eLearning

Human Resources: Employee Self Service

Human Resources: On-line Expense System

Finance: On-line Shareholder Services

IT: On-line Print Services, Virtual Help Desk, Software Installer

Total

Finance: Staff Savings

IT: eAsset Management, Web Architecture Reductions

Procurement: Employee Self Service eProcurement

Corporate Communications: News, Licensing

CRM: Siebel

$452,600

$ 0

$ 0

$ 0

$243,950

$ 0

$ 8,820

$ 0

$360,000

$ 0

$ 450,000

INDIRECTin (000s)

$ 0

$164,100

$ 0

$ 11,091

$ 11,771

$284,000

$4,022

$ 35,826

$ 0

$201,000

$ 0

$133,000

$ 0

$ 3,000

$ 0

DIRECTin (000s)

$ 683,710 $1,679,470



Lessons Learned

Workforce strategy drives Workplace strategy.

The Workplace is the integrating platform.

The Workplace is the company.



[email protected]

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