April 11, 2019

IBM Maximo EAM SaaS

David Gasdia - Maximo Offering ManagementLaveen Mansharamani - Sales Leader

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IBM’s statements regarding its plans, directions, and intent are subject to change or withdrawal without notice at IBM’s sole discretion.

Information regarding potential future products is intended to outline our general product direction and it should not be relied on in making a purchasing decision.

The information mentioned regarding potential future products is not a commitment, promise, or legal obligation to deliver any material, code or functionality. Information about potential future products may not be incorporated into any contract.

The development, release, and timing of any future features or functionality described for our products remains at our sole discretion.

Performance is based on measurements and projections using standard IBM benchmarks in a controlled environment. The actual throughput or performance that any user will experience will vary depending upon many factors, including considerations such as the amount of multiprogramming inthe user’s job stream, the I/O configuration, the storage configuration, and the workload processed. Therefore, no assurance can be given that an individual user will achieve results similar to those stated here.

Please Note

Today, an unprecedented number of companies are using cloud to drive enterprise innovation

Most successful cloud adoption outcomes

10%

9%

7%

9%

19%

20%

19%

15%

71%

71%

74%

76%

Created new revenue streams

Expanded product/services portfolio

Improved customer experience

Expanded into new industries

Did not achieve

Moderately achieved

Significantly achieved

Source: IBM Institute for Business Value Hybrid Cloud Survey 2016 (n=1002), Q19 Think for a moment about your organisation’s most successful cloud initiative. To what extent were the following outcomes achieved? 3

Emerging and disruptive technologies are changing the world

Top performers invest more in “critical” technologies

Top financial performersOthers28%

56%

68%

69%

75%

70%

41%

62%

72%

76%

78%

79%Internet of Things

Mobile

Social

Cloud

Predictive/cognitive analytics

Robotics, wearables, drones

Source: IBM Institute for Business Value, “Who’s Leading the Cognitive Pack in Digital Operations?” Q2. How important are the following technology trends to your company’s business strategy and investments? 4

Cost accounting:

- Eliminate up-front expenditures and ongoing costs for capital equipment, software licenses, and IT infrastructure and resources.

- Shift costs from capital to operating expenses.

Faster time to value:

- Rapid deployment of planning, budgeting, forecasting, scorecarding and analysis capabilities, so that users can make productive use of the software more quickly.

Less strain on IT resources:

- Because your internal IT organization does not need to install or operate the cloud-based solution, you can reduce or bypass any IT backlog.

Benefits of SaaS

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1. The Software

2. The Hosting Infrastructure

3. The Service

What Makes Good SaaS?

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Current Maximo in the Cloud - initially launched in 2014, growing ever since…

• Full Maximo product functionality in a SaaS model, with multiple data centers and disaster recovery support.

• SaaS Flex is a combination of the SaaS economic model with greater flexibility and much more latitude to customize.

• Offers Industry Solutions, add-ons and business partner content.

• Full development environment is available.

Maximo SaaS Flex

• ISO 27001 certified

• SOC1; working towards SOC2 certification

• Working with large customer on FedRamp certification

• GDPR-complaint and introduced utility for to make it easier for customers to manage their personal data

Focus on Security

• Fastest growing segment

• Wide representation between small and large customers; private and public

Momentum with Maximo SaaS

Significant customer base:

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MaMSaaS

Sched

MaMSaaSMaM

SaaSSaaS

MaMSaaS

Sched

MaMSaaSMaM

SaaSSaaS

SaaS & Partner Application

SaaS on Oracle

SaaS static version

SaaS Backlevel

MaMSaaS & Nuclear

Industry Sol

SaaS w/ Customer

Legacy Code

SaaS SaaS Flex

A combination of the SaaS economic model with the flexibility of hosting or on-prem

Users get their own environment and much more latitude to customize

What is SaaS Flex?

• Production and non-production instance • VPN for integrations to other tools and systems

• Backups of data and configurations

• Systems admin, patching, maintenance• Platform and Application upgrades

• 24 X 7 support

Optional

Anywhere Mobile Solution Additional non-production instances

Expansion of non-production instances8

Full Use

Limited

Express

Self-Service

All Modules and Applications within the system available

Access to 3 modules within Maximo (excludes administrative)

View and run reports, read only across the system, change Status, update work orders assigned to me

Create and view my Requests, Requisitions, Create Incidents, View Bills (SP)

Maximo SaaS Entitlement TypesSame as on-premise

Authorized or Concurrent: Per User – Per Month

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1. The Software

2. The Hosting Infrastructure

3. The Service

What Makes Good SaaS?

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IBM Cloud Infrastructure

Deploy locally and scale globally to maximize choice and control

Standardized, best-practices-based facilities

60 data centers 6 regions 18 availability zones

Redundant, best-in-class infrastructure

Better power, bandwidth and performance

24/7 on-site security, with rigorous controls

IBM Cloud federal data centersAshburn, VA Dallas, TX

https://www.ibm.com/cloud/data-centers/ 11

1. The Software

2. The Hosting Infrastructure

3. The Service

What Makes a Good SaaS?

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Internal IBM team dedicated to client success on SaaS.

Deep experience provisioning and supporting Maximo in the cloud

Tight interlock between Development, QA, Offering Management and the internal infrastructure team

Follow ITIL change management processes

Front line for all customer issues

Cloud Delivery ServicesThe Brains Behind the SaaS

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Deployment• Multiple data centers and disaster recovery support• Infrastructure life cycle management (server refreshes) • Maintenance to current Maximo release and feature pack levels

(gentle push)• High Availability with failover available for production systems

(option)• IBM Cloud built-in redundancy on critical infrastructure

componentsSecurity• Vulnerability scanning, reporting and patching• Server, middleware and application security patching• Anti-virus• Security Standard ComplianceMonitoring• 24X7 monitoring and support – application and system levels• Proactive incident management• Alerts and notifications to CDS staff when thresholds are reached

Cloud Delivery Services

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Watson / Presentation Title / Date15

SaaS Service Description

http://www-03.ibm.com/software/sla/sladb.nsf/searchsaas/?searchview&searchorder=4&searchmax=0&query=(IBM+Enterprise+Asset+Management+on+Cloud+(Maximo))

• SD’s are in place for SaaS products (similar to License Information documents for on-prem)• Includes lists of covered Services (products) • SLA’s, Technical Support process• Data Processing and Protection Data Sheets

SLA Target of 99.9%

What’s Next

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IBM Watson IoT / © 2019 IBM Corporation

Enterprise AssetManagement2019 Highlights

IBM Maximo Enterprise Asset Management SaaS

NexGen Asset Management, continuing to accelerate our SaaS momentum

Subscription-based, multi-tenant environment.

Continuous delivery allows customers to adopt and leverage, new features, functions, updates with cloud service

Ability for free trials

Adopt Maximo best-in-class Enterprise Asset Management Practices quickly and easily with automatic deployment

Includes IBM Maximo Scheduler

Integrations supported via REST APIs.

Initial launch in US, UK, and EU data centersSaaSSaaS Flex

Simplifying our SaaS offering landscape

Standard SaaS SaaS Flex Fundamentals

Current Maximo SaaS offerings

Functionality and Flexibility to Customize

IBM Maximo SaaS(Public Multi-tenant)

IBM Maximo SaaS Flex(Private)

• Core functionality in a SaaS model (Continuous Delivery)

• Multi-Tenant Maximo instance

• Enterprise that don’t need extensive customization

• CDS/DevOps maintains TEST and PROD (Linux based) environments for clients

• Adds flexibility of full customization

• Dedicated Server Resources

• CDS maintains & controls TEST and PROD (Linux based) environments for clients

• Enhanced access Windows based staging (DEV) application server(s) available

Appeals to EAM implementations looking for SaaS delivery model

Appeals to advanced EAM implementations that need to configure and customize MaximoMix of Lightning and traditional UI

Pric

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to

Impl

emen

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Maximo SaaS solution comparisonSupports Maximo SaaS Public Maximo SaaS Flex

Industry Solutions/Add-ons N Y

ERP Adapters (SAP/Oracle) N Y

Customizations (Java & Scripting) N Y

Database Configuration N Y

Workflow Y Y

BIRT/Cognos Reporting Limited Y

Lightning/Work Center UI Y Y

Maximo Scheduler Y Y

Maximo Anywhere N Y

SaaS option for Maximo on-premise customers N Y

Continuous Delivery model Y N

Dedicated Server Resources N Y

Customer access to hosted Resources N Y

Multi-tenant Deployment (Dedicated / Shared) Y N

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Digital Ready

Fully digital enabled with trial, transparent pricing and available for eCommerce

Trial• Focus on customers to experience next

gen Maximo with work centers• 120 days, 20 authorized users • No conversion from try to buy (keeping

production and trial instances separate to be accessed at later date)

Demo instance with canned data to be made available post launch

• Will be refreshed regularly

https://www.ibm.com/products/maximo

Keep critical assets operating at maximum efficiency with Maximo (public cloud)

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Marketplace Integration – tenant on-boarding

Tenant Onboarding

Marketplace Trial (Selfdriven)

URX Marketing Form

SSMMarketplace Paid (CC-Selfdriven)

Marketplace Paid (PO driven)

IBM Commerce

IBM Helpdesk/SalesTenant created in Maximo SaaS Public.

Purchased Part shows up in My IBM page.

Offering Endpoint Proxy (Dispatcher) – Global Datacenter distribution.

Maximo SaaS Public Maximo SaaS Public

Maximo SaaS Public

Datacenter Info

SSM Apiinvocation

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Modernization of Maximo – A journey to cloud native

Better User Experience

Containerized Deployments

MaximoCloud Native Application

Persona Based

Kubernetes Environment

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Modern and evolutionary User Experience – Work Centers

To address enterprise functions not part of the new Lightning UI, the user can access the Maximo Classic UI.

Work Center

Service Request

New SR Add Attachments SR Location

Active SRs SR History

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Look and Feel of Classic Maximo UI changed to match new styles

Thank you!

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WebSphere Liberty support announced with latest Release 7.6.1

Bundles can be created for different workloads

Suited for use in Container environments

Limitations

- RMI based API to access Maximo Business Objects not supported

- JMS High Availability requires IBM MQ System

- VMMSYNC to synchronize LDAP users to Maximo Database not supported

- E-Signature not supported

UI

Message ConsumerCron

Report

REST API

Enterprise Adapter

Various Maximo workloadshttps://www-01.ibm.com/support/docview.wss?uid=swg22017219