maximo and tririga saas - ibm
TRANSCRIPT
TRIMax 20172
• Maximo and TRIRIGA solutions are the same on-
prem or in SaaS.
• Same code, development team, QA team and
sreceiveupport team
• We want to make it easy for customers to move to
SaaS if they choose
SaaS is Financial Model and a Solution Delivery Choice
SaaS Alternative
TRIMax 20173
Software as a Service (SaaS) is a software delivery model, in which software function is delivered over the internet, managed by a vendor, and paid for on a subscription basis.
Perpetual License Model Software as a Service
Inte
gration
Pre
-package
d
Customer makes buying decisions and is integrator and maintainer of all components of the IT value stack
Customer makes application buying decisions. Provider makes decisions on components of the IT value stack
Application
Implementation Services
Middleware
Operating System
Servers, Storage
Network Infrastructure
Application
Implementation Services
Middleware
Operating System
Servers, Storage
Network Infrastructure
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$$
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$
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What We Mean When We Talk About SaaS
TRIMax 20174
▪ Cost accounting:
- Eliminate up-front expenditures and ongoing costs for capital equipment, software licenses, and IT infrastructure and resources.
- Shift costs from capital to operating expenses.
▪ Faster time to value:
- Rapid deployment of planning, budgeting, forecasting, scorecarding and analysis capabilities, so that users can make productive use of the software more quickly.
▪ Less strain on IT resources:
- Because your internal IT organization does not need to install or operate the cloud-based solution, you can reduce or bypass any IT backlog.
Benefits of SaaS
TRIMax 20175
SaaS(Hosted, subscription)
Traditional (On-prem, perpetual)
OPEX vs. CAPEX Operational Expense Capital Expense
Skill/Staffing Requirements Lower Higher
Maintenance Costs Included in subscription 15-30% of license cost per year
Upgrades and patches Included – stay current Customer responsibility, cost
Support and infrastructure Included – focus on business Customer responsibility, cost
Customizations Preserved May hinder upgrades
Year 1 Year 2 Year 3 Year 4 Year 5 Year 6
SaaS Traditional
Upgrades
Maintenance, support
staffing, and
infrastructureLicense (CAPEX)
& implementation
Low initial -- OPEX Low, predictable yearly costs
SaaS Can Offer
Flatter, More
Predictable Costs
SaaS vs. Traditional Software
TRIMax 20176
• Cloud spend is accelerating from 4.5 times the rate of IT spending since 2009 to more than 6 times from 2015 through 2020.
• By 2018, at least half of IT spending will be Cloud-based, reaching 60% of all IT infrastructure, and 60–70% of all Software, Services, and Technology Spending by 2020.
• 74% of CFOs say cloud computing will have the most measurable impact on their business in 2017
Source:1. 2017 BDO Technology Outlook Survey2,3. Forbes, Tech / #InTheCloud, April 29, 2017)
Has SaaS Lived Up To The Hype?
TRIMax 20177
1. The Software
2. The Hosting Infrastructure
3. The Service
What Makes Good SaaS?
TRIMax 20178
Environment
Operations
Development
Operations
WORK MANAGEMENT
ASSET MANAGEMENT
PLANNING and SCHEDULING
SUPPLY CHAIN
Assets
Inte
gra
tio
n
Process Engine
Max
imo
Inte
grat
ion
Fra
mew
ork
MOBILITY
Maximo SaaS
TRIMax 20179
Maximo Asset Management - Product Portfolio 2018
Maximo for
Oil & Gas
Maximo for
Utilities
Maximo for
Nuclear
Maximo for
Life Sciences
Maximo for
Transportation
Add-on Solutions
Integrations and Adaptors
Core Solution
Industry Solutions
Maximo
Scheduler
Maximo
Health Safety &
Environment Mgr
HS&E
Maximo
Linear
Maximo
ArchivingMaximo
Calibrationplus
MaximoERP Adapters
Maximo
Service Provider
(managed)
Maximo Asset
Configuration Manageris
Spatial
Maximo
Scheduler Plus
IBM Watson
Analytics
CalCal
Maximo Asset
Health Insights
Maximo for
Aviation
Maximo Asset Registry
(blockchain)
SaaS Solutions
Maximo Asset
Management
BIM Integration
Maximo Asset
Management (SaaS)
Maximo Asset
Management Flex
(SaaS)
Maximo Asset
Management
Fundamentals
(SaaS)
IBM Watson
IoT Platform
IBM
Weather
Maximo
Service Provider(internal)
IBM
Cognos
MaximoSpatial
MaximoAnywhere
TRIMax 201710
Full Use
Limited
Express
Self-Service
All Modules and Applications within the system available
Access to 3 modules within Maximo (excludes administrative)
View and run reports, read only across the system, change Status, update work orders assigned to me
Create and view my Requests, Requisitions, Create Incidents, View Bills (SP)
Maximo SaaS Entitlement TypesSame as on-prem
Per User – Per Month
TRIMax 201711
• Enterprise• Workplace Executive
• Business Unit Manager
• Real Estate• RE Executive
• RE Contract Manager
• RE Transaction Manager
• RE Portfolio Manager
• RE Project Team Member
• Projects• Project Executive
• Program Manager
• Project Manager
• Project Team Member
• Facilities• Facilities Executive
• Asset Manager
• Portfolio Manager
• Move Manager/Planner
• Space Manager/Planner
• Operations• Operations Executive
• Facility Assessment Manager
• Contact Center Manager
• Contact Center Agent
• Contract Manager
• Inventory Manager
• Purchasing Manager
• Service Manager
• Service Technician
• External Service Provider
• TREES• Environmental Manager/Planner
• Self-Service• Self-Service User
• Application• Application Administrator
• Application Builder
TRIRIGA SaaS
TRIMax 201712
Self S
erv
ice U
ser • Create Requests
• Create Reservations
• Respond to Bids
• Search Knowledge Base
• Up to 25 offline interactions
• Timesheets
• Search Locations, People Assets
Anyw
here
User • Create & Update
Work Tasks from TRIRIGA Anywhere
• View read only reports on Work Tasks
• Self Service
Appro
vals
& R
eport
ing U
ser • Participate in
approval processes
• Monitor performance metrics
• View reports with read only access
• Self Service
Occasio
nal E
nte
rprise U
ser •Up to 60 hours
per month
•Participate in work processes
•Approvals & Reporting
•Self Service Ente
rprise U
ser* • Participate in
work processes
• Administration Functionality
• Approvals & Reporting
• Self Service
12
Setup options: Fully Configured Applications or As-Shipped Applications*Enterprise User also available as concurrent users which may participate in all implemented business processes and administrative functions with the exception of self-service reservations, offline, and application builder tools.
BaseOptionalOptionalOptional Optional
TRIRIGA SaaS
TRIMax 201713
Flex and the Limitations of Regular SaaS
• Running Custom Code • “Locking Down” a Configuration
• Direct Access to Database • Including 3rd Party Applications
• Using an older SW version • Using non-standard database
Some things are difficult in SaaS:
But these are requirements for some organizations•Existing extensions, integrations, db-level code, validated environment
TRIMax 201714
MaMSaaSSched
MaMSaaS
MaMSaaS
SaaS
MaMSaaSSched
MaMSaaS
MaMSaaSSaaS
SaaS & Partner
Application
SaaS on Oracle
SaaS static
version
SaaS Backlevel
MaM
SaaS & Nuclear
Industry Sol
SaaS w/
Customer
Legacy Code
SaaS SaaS Flex
• A combination of the SaaS economic model with the flexibility of hosting or on-prem
• Users get their own environment and much more latitude to customize
What is SaaS Flex?
TRIMax 201715
Flexibility to Customize Instance
Pri
ce a
nd
Tim
e t
oIm
ple
me
nta
tio
nSaaS
SaaS
Flex
• Core product functionality in a SaaS model
• Application Tooling Available
• Combines convenience of SaaS with flexibility of customization
• Full Development Environment is availableflexibility
Appeals to more users looking for SaaS
delivery model
Appeals to advanced users who want to
customize their SaaS image
Two Models of SaaS
TRIMax 201716
Available Functionality SaaS SaaS Flex
Asset & Work Management Included IncludedConcurrent User Option Included Included
Integration Framework Included Included
Add-Ons and Industry SolutionsAnywhere ✓ ✓
Scheduler ✓ ✓
Transportation ✓ ✓
Service Provider ✓ ✓
Calibration ✓ ✓
Oil and Gas ✓
Utilities ✓
HS&E ✓
Life Sciences ✓
Nuclear ✓
Aviation ✓
Linear ✓
Spatial ✓
ACM ✓
Maximo Add-on and Industry Solutions by SaaS Model
All TRIRIGA Modules Available in Either Model
TRIMax 201717 17
▪ Production instance
▪ Non-production instance
▪ VPN for integrations to other tools and systems
▪ Backups of data and configurations
▪ Systems admin., patching, maintenance
▪ Platform upgrades
▪ Application upgrades
▪ 24 X 7 support
Optional
▪ Anywhere Mobile Solution
▪ Additional non-production instances
▪ Expansion of non-production instances
Included in Standard Offering
What’s included with SaaS?
TRIMax 201718
1. The Software
2. The Hosting Infrastructure
3. The Service
What Makes Good SaaS?
TRIMax 201719
◼ 30 state of the art data centers
◼ Ongoing capacity expansion
◼ 26 network PoPs
◼ Global private network backbone
◼ $1.2 Billion in new investments
350,000+
SERVER
CAPACITYhttps://www-03.ibm.com/press/us/en/pressrelease/46160.wssIBM Continues Expansion of Global Cloud Centers
Global
Private
Network
IBM Cloud Infrastructure
TRIMax 201720
Clients in 140+ countries
20% of active domains in the
world are hosted by IBM Cloud
Enterprise ready: IBM cloud powers
130 million+ gamers playing on
games running on Cloud
3,000+ APIs across 180 discrete
services for fine, granular control
and automation
Tens of Thousands of Customers
TRIMax 201721
6,00029 Data Centers – World Wide
Every aspect of a Cloud data center is designed to guarantee its
security, resiliency, efficiency. and redundancy
IBM researchers, developers, and subject
matter experts focused on security
15B+IBM Security Services manages events
per day
Security-related patents
around the globe3,700Platform / Data / Application Security
Data Residency
IBM Security named a Leader in the
“Gartner Magic Quadrant for Identity
Governance and Administration.”
Security and Reliability
TRIMax 201722
IBM is ranked #1 for current
hybrid cloud implementations
IBM is ranked as the #1 hybrid and
private cloud provider for the enterprise
Best-in-Class Security & Privacy Protection
TRIMax 201723
1. The Software
2. The Hosting Infrastructure
3. The Service
What Makes Good SaaS?
TRIMax 201724
▪ Internal IBM team dedicated to client success on SaaS.
▪ Deep experience provisioning and supporting Maximo
and TRIRIGA in the cloud
▪ Solely focused on Maximo and TRIRIGA SaaS (Software
as a Service) delivery
▪ Tight interlock between Development, QA, Offering
Management and the internal infrastructure team
▪ Follow ITIL change management processes
▪ Front line for all customer issues
Cloud Delivery ServicesThe Brains Behind the SaaS
TRIMax 201725
25
IBM Support
Implementation:Client, Systems Integrator, Business Partner, IBM GBS
Business Strategy
App Development, Design, Integration, Customization
Front Line Technical Support (Service Desk)
Application Operations/DB Management
Physical Infrastructure & Network Management
Servers, Storage Maintenance
Functional Application Support (PMRs, L2, L3)
IBM Cloud Delivery Services
Steady State
Application of Fixpacks, Featurepacks,Technical Upgrades
Cloud Delivery Services (CDS)
TRIMax 201726
Deployment
• Multiple data centers and disaster recovery support
• Infrastructure life cycle management (server refreshes)
• Maintenance to current Maximo release and featurepack levels (gentle push)
• High Availability with failover available for production systems (option)
• IBM Cloud built-in redundancy on critical infrastructure components
Security
• Vulnerability scanning, reporting and patching
• Server, middleware and application security patching
• Anti-virus
• Security Standard Compliance
Monitoring
• 24X7 monitoring and support – application and system levels
• Proactive incident management
• Alerts and notifications to CDS staff when thresholds are reached
Cloud Delivery Services
TRIMax 201727
Industry: ManufacturingLocation: FinlandBusiness Partner: SigmaWebsite: http://quantservice.com/
About the client• Global leader in Industrial
Maintenance • Operating for over 25 years• Currently employ 2,500
maintenance professionals operating across 5 continents
• Acquired ABB Full Services in 2014 from ABB Group
• Quant is continuously maintaining and improving the safety, production and equipment performance for over 300 facilities around the world
Business NeedQuant wanted to find a flexible, scalable, modern way to deploy Maintenance Services. It typically took Quant weeks/months to deploy these services at new sites so Time to Value was key. Quant were hoping to be competitive in the market with an agile solution.
IBM Maximo SaaS Flex Solution
Deployed in Amsterdam Cloud serving Users globally. Quant delivery is also supporting multiple languages as well as users on multiple continents (Africa, Asia, North America, and Europe):
• Dramatic reduction in time-to-fulfillment
• CDS supports production, test and development environments for Quant, all in IBM Cloud.
• CDS has managed firewall configurations to all the secure integrations as well as provided services support for such things as automation scripting.
• Quant has secure access to logs and other file transfer directories though an established VPN.
SaaS Customer Reference
TRIMax 201728
Why move to SaaS?•Their current solution hosted in North America could not meet increasing client need for data localization requirements, in particular from clients in the European Union (EU) facing new standards presented in the European Legal Data Framework.•Their current solution was incurring large fixed costs and provided limited flexibility/agility
•Two production instances were implemented on IBM Cloud, one in the United States and one in the EU
•The organization was also able to take advantage of their low concurrency usage pattern (~10%) with the SaaS Concurrent User licensing model, enabling them to optimize their licensing structure based on their global workforce.
Results•This shift to SaaS led to a 20% reduction in total cost of ownership (TCO)” and increased cost predictability across their buildings.•Sodexo has benefited from faster upgrades, rapid deployment of new functionalities, scalability, and simplified governance.
SaaS Customer Reference
Industry: Food Service/ Facilities ManagementLocation: FranceWebsite: http://www.sodexo.com/
About the client• Sodexo is a French food services
and facilities management company headquartered in the Paris suburb of Issy-les-Moulineaux
• Global presence, operatiingOperate in over 24,000 client facilities (offices, hospitals, research centers, schools, factories, etc),
• Manage over 1.2 million assets, 7,000 technical users, and 100,000 self-service portals for clients to request services.
TRIMax 201729
Business NeedBy standardizing Plant Maintenance business capabilities, Heineken developed a maintenance improvement program that includes an integrated, uniform Computerized Maintenance Management System (CMMS). This should: support both existing and new business processes; be flexible to grow with Heineken whilst developing the new maintenance processes; adhere to customized code and requirements and be consumable ideally on the Cloud.
IBM Maximo SaaS + SaaS Flex Solution
Migrated to SaaS Flex, solely delivered by the CDS team. The implementation involved moving 5 existing sites from the SaaS DevOps data center to the SaaS Flex data center:
• Provisioning environments and Isolating clustered functionality (cluster/MIF/CRON isolation)
• Adding additional languages and Read-only DB user access
• Assistance with troubleshooting Integration Framework (web services) issues
• SFTP access to files (logs, MeaGlobalDirs, etc.)
• Development Environment with RDP access
• Bi-weekly IBM Global Business Services Calls.
Industry: Food & BeverageLocation: The NetherlandsBusiness Partner: MaxgripWebsite: http://www.heineken.com
About the client• #1 brewer in Europe and #3
brewer by volume worldwide,
with a global operations
footprint in over 70 countries.
• The group owns a worldwide
portfolio of over 170 beer
brands.
• With recent acquisitions in
Africa, India, Asia and Latin
America, Heineken is
increasing its presence within
emerging markets, which will
contribute to the expected
growth of the company.
Heineken selected Maximo SaaS + SaaS Flex to deliver CMMS for 9 new
manufacturing sites, globally (Europe, Africa, South America).
SaaS Customer Reference
TRIMax 201730
Packaged Migration Services
•Uncertainty about migration costs is a leading inhibitor for customers interested in moving to SaaS
•Maximo Pre-packaged migration services let customers reduce the expense risk of a migration move
•IBM has three defined Migration Services Packages – one that leads to regular SaaS and two that lead to SaaS Flex
•Packages are further differentiated by things like database size, original version and level of customization
•Services Packages for TRIRIGA currently being defined
TRIMax 201731
1. SaaS is a choice of Economic and Delivery Model• Software is the same
2. IBM owns and controls the software and the infrastructure• We don’t outsource to third-party hosting companies• We are ISO27k Certified
3. We Have A Dedicated DevOps Team • Internal Cloud Delivery Services Team• Actively monitoring and managing customer environments
Maximo and TRIRIGA SaaS
TRIMax 201732
Questions?