ibm flashsystem assess and earn business partner incentive

© 2013 IBM Corporation1IBM and IBM Business Partner Internal Use Only

IBM FlashSystem

Assess and EarnBusiness Partner incentive


Program Details

Objective: To provide an incentive to collect AWR reports from End Users This is a proven “best practice” to engage customers using Oracle databases that often

leads to a trial with a very high probability of a sale.Analysis shows where the bottlenecks are and confirms whether or not a FlashSystem will improve

performance.Customer expectations are setPast history has shown between 80% and 90% of trials that are placed after an AWR analysis are purchased!!

The most receptive audience for the FlashSystem Extreme Performance value proposition is the Application Owners/DBAs because they “feel the pain” when critical applications are running slowly, ie user complaints, and are rewarded for performance improvements.


How does it work?

• Business Partners will submit AWR report to [email protected]– An IBM deal registration is not required to submit an AWR report.– It is STRONGLY recommended that you contact the rCTS assigned to you before submitting the AWR report to

assure that there is not a duplicate request. Contacts listed at end of presentation.– Instructions for collecting the information that is required are contained in following slides.

• The Application Owner/DBA at your End User knows what an AWR report is, you will not have to explain. However, it is very important that you collect this report according to the guidelines spelled out.

• When received, the report will be assigned to an rCTS who will log and dispatch for analysis– Flash Sales Team will be notified– 72 hour turn-around time for analysis is target SLA

• When analysis is complete, rCTS will notify BP so that they can schedule an appointment with End User to present results

– Member of the Flash Sales or Technical team must be included in this meeting


Information required when report is submitted• BP Salesperson Name ,Email Address and Phone• PartnerWorld Id • BP Company name• BP Company address• Customer Name:• Customer Contact Name:• City/State/Zip:• Country: • Division (if applicable):• Application/Project Name:• Comments: Such as critical deadlines, etc


How Do You Get Points?

• Sign up for KYI• Collect and submit AWR report from an End User using collection guidelines

provided.• Schedule appointment to deliver results:

– Member of the Flash Sales or Technical team MUST be included in this meeting.– Face to face is preferable but webinar acceptable

• Points will be deposited automatically for you once BOTH steps are completed– 1200 points a $300 value !


Key Contact Information- [email protected]• rCTS Team

– Nathalie Bickley – Avnet Business Partners713-278-6244 [email protected]

– Megan Roseberry- Arrow Business Partners281-414-3257 [email protected]

– Kristy Ortega- Tech Data and Ingram Business Partners, SP1s 979-218-3060 [email protected]• Program Questions

– Susan Rachal- Flash Channel Program Leader713-278-6249 [email protected]

– Betsy Stein – Channel Sales Leader713-278-6208 [email protected]

7 © 2013 IBM CorporationIBM and IBM Business Partner Internal Use Only

Oracle AWR AnalysisCollection & Analysis Guidelines


1. Collect performance information about the customer’s Oracle environment AWR Report (details & guidelines on next slides)

2. Get back to the customer with a FREE detailed performance assessment that identifies The DB components consuming wait time – top 5 foreground/background events and their

impact on overall response time CPU Utilization, System Vs. User IO, Busy Vs. Wait Vs. Idle time etc., Predicted improvement on response times and CPU utilization with IBM FlashSystem Recommendations on other tuning activities that could improve overall response times

3. Follow up with a two week trial to demonstrate the predicted performance improvement with IBM FlashSystem

IBM FlashSystem Assessment for Oracle


Introduction to AWR

What is an AWR?A FREE utility from Oracle that automatically collects DB performance statistics by default

at an hourly interval A collection of tables A background process A set of reports

The report is a fairly small (< 1MB) HTML file that customers can send by email

Statspack introduced in Oracle 8i AWR introduced in Oracle 10

Collects a snapshot of statistics from Oracle on a preset time basis, usually one-hour, or manually with a stored procedure.

Data stored in tables in the database, Can retrieve historical data


AWR Collection Guidelines

We want AWR reports with the following characteristics: Taken during the peak workload time. If there are multiple active times with

multiple types of workloads, we will accept multiple reports Covers the least amount of time that captures the peak workload (so essentially 1

hour would be the default value). We do NOT want reports that are long periods of time that covers multiple time periods/workloads inside a single report.

If the system in question is a RAC node, we want reports for the same time period(s) for all of the nodes within the RAC cluster.


So, what does an AWR look like?


What does the AWR analysis look like?Measures we can

improveWait time

accounted forCurrent response time

(microseconds)Projected response time

(microseconds) New wait timeread by other session 23.00% 1557 400 5.91%

db file sequential read 17.59% 2899 400 2.43%

db file scattered read 7.42% 2764 400 1.07%

db file parallel write 0.89% 553 200 0.32%

log file parallel write 0.05% 1503 200 0.01%


Alabama

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CaliforniaColorado

Florida

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Idaho

Illinois Indiana

Iowa

KansasKentucky

Louisiana

Maine

MassachusettsMichigan

Minnesota

Mississippi

Missouri

Montana

NebraskaNevada

New Hampshire

New Mexico

New York

North Carolina

North Dakota

Ohio

Oklahoma

Oregon

Pennsylvania

South Carolina

South Dakota

Tennessee

Texas

Utah

Vermont

Virginia

Washington

West Virginia

Wisconsin

Wyoming

Connecticut (Darin Droste, CT)

DelawareNew Jersey

Rhode Island

North America Flash Systems – Sales & Technical Sales Team

HawaiiWW Sales EastLen Accardi (East Sales Mgr)Chris Gilbert (East Channels)Ric Halsaver (Fed)Tom PavlidisJohn Zamites (NYC, LI)Marshall Edwards (DC, Non Fed)Ron BarwigBill KiddonStephen Kives (W PA)Patrick Vaughan

Maryland

WW Sales WestKeith Kraten (West Sales Mgr)Kevin Hall (West Channels)Helena Liu (Apple, Assigned Sector, SF Bay)George Koras (Assigned Sector, GB, So SF Bay)Joel HamTom Garofalo (So CA)Dave Mungenast (GB. MM, NE SF Bay)KD Polzin (GB)Ken Wajerski (Sector and Integrated Accounts)Suzanne Dilanzo (Assigned Sector, Pac NW, SF Bay)

Joseph Rendace (ATL)

Steve Elliott(NC/SC)

Jarrod Puyot(Detroit)

Gary Czurylo(Chicago)

Jim Davidson(NYC/Philadelphia)

Todd Walls (East)Adrian Stewart (Fed)

Bay AreaChuck CancillaJames RaimondoTim FranksScott Springer

Chuck Riehm (Dallas)

Chris Lillis (Houston)

Kiran Chukkala (Seattle)

Robert Peverley (Denver)

Scott Springer(Orange City)

WW Tech Sales WestJeff Stilwell (Mgr)

WW Tech Sales EastSubhash Vanga (Mgr)


KYIKnow your IBM


Know Your IBM

• Program Website:www.ibm.com/partnerworld/knowyouribm

• KYI Rewards Redemption Site:http://kyirewards.com

• New! Guidelines for Assess and Earnhttps://www-304.ibm.com/partnerworld/wps/servlet/ContentHandler/pw_ast_pdt_bpl_lb1307-061

15 IBM and IBM Business Partner Internal Use Only


How to Enroll• Enroll at: www.ibm.com/partnerworld/knowyouribm



How to Enroll

• Accept the T’s and C’s of the program

• Select your communication preferences

• Provide your personal information:

– Name– Address– E-mail– SSN (Tax purposes)



How to Enroll

• The KYI Coordinator will confirm all employee registrations– Employees must register for participation in these offerings in order to receive points– Participants may withdraw from these offerings at any time by sending an email to the KYI

Coordinator at [email protected], or via the contact page available at the KYI website: http://www.ibm.com/partnerworld/knowyouribm

• Business Partner companies may also withdraw their approval for their employees' participation in these offerings at any time by sending an email to the KYI Coordinator at [email protected]

• Participants remain employees of the Business Partner company and are not considered employees of IBM

– IBM is not responsible for resolving any potential disputes related to points awarded to, or points redeemed by participants of these offerings



Income Tax Liability

• IBM will issue a 1099 to all participants who earn more than $600 in the program in a calendar year


ibm flashsystem assess and earn business partner incentive

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