ibabc education calendar 2013june 24-28 nov. 18-22 caib immersion dates caib 1 no immersion option,...

IBABCEducationCalendar

2013

Licensing & Continuing Education

For Brokers By Brokers

By Jaclynn Pehota

T he Insurance Brokers AssociationofB.C.offers the courses and tools you’ll need to start your career in insurance, earn a designation and advance

in your chosen area of specialization. Getting started

Both the Fundamentals of Insurance and CAIB 1 (Canadian Accredited Insur-ance Broker) courses introduce students to the basic terminology, features of personal insurance lines and regulatory requirements that a Level 1 salesperson needs for an entry-level position in a brokerage.

To assist in your job search IBABC has a Job Board (visit www.ibabc.org) where you can pursue job listings posted by employ-ers and post your availability for potential IBABC-member employers to see.

Moving up the licensing ladderA Level 2 general insurance agent is

not restricted to where he or she can work and is not prohibited from signing contracts of insurance. The CAIB 2 and CAIB 3 courses, which cover commer-cial lines of insurance, are among the options for meeting Level 2 education requirements.

The province’s licensing and man-datory education requirements focus on the technical aspects of insurance products and the broker’s duties of care to customers, but brokers’ customer service and interpersonal skills are also vitally important to their suc-cess. The New Broker Essential Skills CertificateProgrambuildsonthecoreCAIB courses with additional topics on the technical aspects of insurance and includes training on the “soft skills”

specifictotheneedsofabrokerage.Though the program is designed for licenseesintheirfirstfouryearsofwork in the industry, the courses add depth to any licensee’s understand-ing and the customer service topics are especially helpful to those with no prior experience in customer service or businessoffices.Manyleadingbrokerstoday attribute much of their success to having had a mentor and the NBES program includes a mentoring compo-nent. With the help of their mentors, students start with the foundation courses and then choose a specializa-tion in personal or commercial insur-

modules, licensees qualify for the CAIB designation.

The CAIB designation is well recog-nized across Canada and it immediately signals to employers and clients that you are a committed insurance professional. Completing the CAIB designation can alsobeajumping-offpointforotherdesignations or degree programs.

For example, students may follow theirCAIBdesignationwithaCPIB(CanadianProfessionalInsuranceBroker) designation. This designation allows candidates to combine their advanced knowledge on the techni-cal aspects of insurance with elective courses in accounting, administration and management taken at an accred-ited college or university.

Ways to studyThe Fundamentals of Insurance can

be done either as a self-study course or in a week-long immersion class. Im-mersion classes take place in Vancouver andarealldayforfivedayswithexamswrittenonthefinaldayofclass.StudentswholiveintheLowerMain-

land and who choose self-study or who need to rewrite the exam can do so at the IBABCofficeinVancouverfromMondayto Friday at 8:45 am, 11:15 am and 1:45 pm. Students who live outside the Lower Mainlandcanarrangetotaketheonlineexam at any time in their own communi-ty with the assistance of a pre-arranged proctor. Students can register online at www.ibabc.org.

The CAIB program can be completed either by self-study, immersion or online courses. Self-study can be started at any time as long as you choose an exam date within one calendar year. The CAIB immersion classes are available for CAIB 2 to 4 and begin one week prior to the exam date, with the exam on the follow-ing Wednesday. The online courses are 12 weeks long and are available for CAIB 1 to 4.

If you have any questions about IBABC’s licensing and designation pro-gram, please contact me.

[email protected]

Fundamentals Immersion DatesMar.11-15 Aug.12-16May13-17 Sept.30-Oct.4June 24-28 Nov. 18-22

CAIB Immersion DatesCAIB 1 No Immersion option, self-study onlyCAIB 2 Sept. 9-13CAIB 3 April 22-26; Nov. 25-29CAIB 4 July 8-12

CAIB Exam DatesMay 1 Register by Mar. 28July 17 Register by June 14Sept. 18 Register by Aug. 16Dec. 4 Register by Nov. 1

Build on the foundation of a CAIB designation

ance. Both of these streams incor-porate CAIB modules that will help students who are working towards their CAIB designation. It’s recommended that students commit to earning the NewBrokerEssentialSkillsCertificatewithin two years; however, the courses can also be taken individually and at any time. NBES courses are included in the seminar listings.Management, designations and moreThefinalstepintheCAIBprogramis

CAIB4,whichqualifieslicenseesforaLevel 3 licence and allows them to work in a supervisory or management posi-tion. Having completed all four CAIB

c o n t i n u i n g e d u c a t i o n 2 0 1 3

2 www.ibabc.org

By Greg Mansfield ba caib dipl.ed

IBABC Education Department Manager

Here is your IBABC Edu-cation Calendar for 2013,whichfeaturesinformation on our licensing courses and extensive listings of

our continuing education (CE) semi-nars for the year. As usual, we have lots of new seminar topics available to help keep you well informed and accredited. Highlights of these include: Front Line Underwriting – Small to Mid-market Manufacturing Risks; Not-so-Obvious Business Interruption Risks and Cover-age Solutions; Legislation for Brokers and a Leadership Skills Workshop for Level3licensees.And,fortheveryfirsttime, we’re partnering with ICBC to offeranAutoplan Claims seminar in the fall that, thanks to their sponsorship, willbeofferedataspecialdiscountedprice. To register for any of our educa-tion programs, please be sure to visit the “Careers & Education” section of our website at www.ibabc.org.

In the past year, we’ve been busy adding to and improving our broker education programs through the use of technology. Three major developments in this area have included a re-launch of our online CAIB courses, creating our 25th HyperArticle™, and adding social media to our methods of connecting with members and students.

To expand upon the learning resourc-es available in our online CAIB courses, we re-released them in July as Online CAIB Exam Preparation courses. In addi-tion to the pre-recorded lecture modules we’vebeenofferingformanyyears,thesecourses now include study-tip videos, supplemental study materials, discus-sion forums, direct access to a tutor for questions and problem solving, and new practice exams. The practice exams are fullyautomated,mimicthefinalexamexperience and provide on-the-spot grade results. This helps our students get more comfortable with taking – and succeeding in – the real CAIB examina-tions. And, even more amazing than this, we only charge $49 (members) and $99 (non-members) per student for 12 weeks’ access to these online programs! Pleasegoto www.ibabc.org > Careers & Education > Licensing & Designations > OnlineLearningCentreformoreinfor-mation and to register.

As of this month, our HyperArticles program – BC Broker magazine articles repurposed as mini CE courses – turns

four years old. And, this edition of the magazine contains our 25th HyperArti-cle. All along, it has been our vision that the HyperArticles program would not just be an online collection of interest-ing and convenient CE courses but also a useful library of reference articles and supplemental materials for everyday bro-ker needs. With over two-dozen articles now in the library, and more being added all the time, that vision has come to be. If you haven’t heard about or looked at HyperArticles for your CE and general reference requirements yet, do yourself a huge favour and check them out on our website by following the Careers & Education > Continuing Education > Hy-perArticlesmenulinks.Atonly$69peryear (IBABC members only, with group discounts available) for open access to all the articles, they’re an absolute bargain.

For our social media presence, as of late2012theIBABCEducationDepart-ment has a dedicated account and page on LinkedIn, the business networking website. Here we’ve placed information regarding our programs and direct links to the various education pages on our website. We have also struck up a Twit-ter account (@ibabcEdu) and are now tweeting information about up-coming educationevents,tidbitsonhowtofindour new seminar schedules, highlights about events as they happen, and more. Following us on Twitter is a fast and easywaytofindoutabouttheeducationprograms we’re running in your area. In2012,wecelebratedthefactthat

we saw many new brokers participating in our CE seminars, the return of some familiar faces that we hadn’t seen in a while, and an overall increase in num-bers. Thank you to all those who partici-pated! I like to think that this high level ofparticipationinourprogramsreflectsthe fact that we continually strive to offersolid,relevanttopicswhilecyclingnew ones in to keep things fresh. We’re also constantly working to improve our course delivery methods through a user-friendly, no-nonsense application of online learning technologies, including learning management systems and web broadcasting. For the near and more distant future, we have plans to continue on with such innovation, some of which will be launched later this year. For announcements on more great things to come, please keep an eye on this magazine section and www.ibabc.org, and be sure to follow us on Twitter. See you online and in the classroom!

[email protected], Twitter @ibabcEdu

More tech,more options


3www.ibabc.org

ON TOPICLooking for learning on specific topics? Choose from CE

seminars, online offerings and BC Broker HyperArticles™. In the following pages, “On Topic” boxes list accredited learning options to be found in the classroom and online. In addition, there are now two years of BC Broker digital editions online in a searchable format. Articles and whole editions can be searched, shared and saved to your computer for offline reading. The HyperArticle in each issue gets you started on earning a CE credit or two; the credits are earned on completion of the article’s online quiz.

IBABC EducationCalendar 2013

AL = All Lines PL = Personal Lines CL = Commercial Lines MS = Management Seminars T = Technical creditUnless otherwise specified, Morning (AM) seminars are held 9 am to noon; Afternoon (PM) seminars are held 1 to 4 pm;

All-day seminars are held 9 am to 4 pm. Check Web Broadcast seminar times for scheduling differences.Please visit www.ibabc.org for times, prices and venues.

Personal LinesSeminarsAll About BoatsBeverly carlson and John ZeilerGet an in-depth understanding of the various types of pleasure boats on the water today, including sailboats, cruisers and runabouts. In this seminar learn about propulsion systems, repairs, vessel licens-

ing and registration, the role of a marine surveyor, operator competency regula-tions and more. This seminar is useful for brokers processing insurance coverages for pleasure crafts and yachts.PL 3t 7 Mar, AM, Burnaby

Autoplan Claims Workshop NEW!icBc Broker educationGain greater understanding of the pro-tection provided by Autoplan basic and optional coverages and, through real-life

claims scenarios, how ICBC delivers on the promises you sell to your clients. Seminar fee discounted thanks to sponsorship by ICBC. PL 3t 8 Oct, AM & PM sessions, Prince George 10 Oct, AM & PM sessions, Terrace 17 Oct, AM & PM sessions, Cranbrook 22 Oct, AM & PM sessions, Burnaby 24 Oct, AM & PM sessions, Abbotsford 5 Nov, AM & PM sessions, Kelowna 19 Nov, AM & PM sessions, Victoria 21 Nov, AM & PM sessions, Nanaimo

Emerging Issues in Homeowner’s InsuranceKrista Prockiw of alexander, Holburn, Beaudin & Lang LLPExplore in detail recent court decisions that impact the scope of coverage under Homeowner’s Policies and that expand the potential liability of the homeowner.PL 3t 21 Feb, AM, Nanaimo 12 Mar, AM, Kelowna

How to Complete the NBESPersonal Lines Applicationdebra FitzsimmonsGet a comprehensive overview of how to complete the CSIO Habitational applica-tion for homes, condos, rented dwellings and seasonal dwellings. Company under-writing considerations and the importance of risk assessment and selection will also be covered. PL 6t 23 Apr, All day, Prince George 7 May, All day, Kelowna

How to Read and Interpret NBES Personal Lines Wordings: Property edith StraussBecome confident in your ability to inter-pret and compare the intricacies of personal lines wordings. Learn the differences be-tween the broad and comprehensive forms, earthquake and post-earthquake coverage, key policy exclusions and the endorse-ments required to override them and more. PL 6t 10 Apr, All day, Abbotsford


4 www.ibabc.org

Insurance Solutions for Residential Condo Unit OwnersJo anne MitchellThe frequency and size of damage awards for condo claims has risen dramatically in Canada over the past ten years. Stay current on the ins and outs of insuring residential condominium units and learn how to round out your condo clients’ protection with the personal umbrella liability policy.This event is generously sponsored by Aviva Canada and will include lunch. PL 6t 12 Mar, All day, Victoria 13 Mar, All day, Burnaby 14 Mar, All day, Abbotsford

Insuring Home-based Businesses NBESRenate MuellerThe popularity of home-based businesses has had a huge impact on the insurance industry. To keep up you will need to learn about the exclusions and restrictions contained in personal lines policies for when a business activity is present and how to secure alternate forms of coverage to ad-dress the exposures. PL 3t 21 Nov, PM, Burnaby

Personal Lines Claims PracticeKrista Prockiw of alexander, Holburn, Beaudin & Lang LLPLearn about the challenges faced in Per-sonal Lines claims, such as the doctrine of reasonable expectations, the application of exclusions, good faith obligations, fraudu-lent claims, and primary/excess issues.PL 3t 21 Feb, PM, Nanaimo 12 Mar, PM, Kelowna

Personal Lines: NEW!Making It All Make SenseBrandi anfieldPersonal lines insurance is a complex field that can be confusing if you don’t have the right training. Through a combination of lecture, course material and group activities you will delve into all of the different policy forms, property coverages and exclusions, to confidently sell the right products to your clients. PL 6t 16 May, All day, Burnaby

Personal Property Case Studyedith StraussLearn how to identify personal property exposures and how to create coverage solu-tions through this in-depth case study of a personal lines claim. The case involves a complete risk analysis intended to strength-en your ability to identify the special cover-age needs of your personal lines clients.PL 3t 7 Feb, PM, Burnaby

Pleasure Craft and Yacht InsuranceBeverley carlson and John ZeilerGain a detailed understanding of pleasure craft and yacht insurance issues. Learn about the operation and repair of pleasure boats, their implications on marine insur-ance coverages, plus the ins and outs of the coverages themselves.PL 3t 7 Mar, PM, Burnaby Residential Construction NBES and Insurance to Value debra FitzsimmonsIf you’re new to personal lines or would just like to learn more about insurance to value and the implications for rebuilding and replacement costs, this seminar is a must. Learn about different house styles, residen-tial construction methods and materials, cost evaluators and reconstruction costs. PL 6t 11 Apr, All day, Burnaby 23 May, All day, Nanaimo

Residential Systems: An Overview ofthe Mechanics of a Home NEW!RMS – Risk Management ServicesThis seminar will provide you with insight into the internal mechanics of houses, including electrical, plumbing and heat-ing systems as well as roof coverings. The discussion will include code compliance and the risks involved with these systems. You will gain vital information and confidence for making informed front line underwrit-ing decisions and reports.PL 3t 9 May, PM, Burnaby

Understanding Residential NEW!Heating Systems Including Wood HeatJo anne MitchellThe type of heating a homeowner uses can have significant bearing on their property insurance. You will learn about residential heating appliances and fuels and their as-sociated safety risks so you can confidently

ON TOPIC

Commercial Construction• Contractors’ Bonds CE • Surety Bonds OLC, H• Insurance for General Contractors • Wrap-up Liability Insurance OLC and Sub-trades CE • Wrap It Up H• Building Bylaws Update 2013 CE

CE = Continuing Education Seminar OLC = Online Learning Centre H = HyperArticle W = Webinar


5www.ibabc.org

ON TOPIC

Catastrophe Mitigation & Recovery•Business Interruption Insurance – •Environmental Liability & Insurance CE

The Essentials CE, OLC •Homeowners’ Property Coverages OLC•Client & Brokerage Disaster Protection CE •Excess Liability & Umbrella Coverages OLC•Not-so-Obvious Business Interruption •Commercial Lines Loss Control H

Risks and Coverage Solutions CE •Legal Action: Legal Expenses Insurance H•Earthquake! CE, H


perform front line underwriting duties for homes with non-traditional heating appli-ances. Please Note: Attendance in the Nov. 6 broadcast of “Understanding Residential Plumbing and Electrical Systems” is recom-mended but not mandatory.PL 2t 30 Oct, AM, Web Broadcast

Understanding Residential NEW!Plumbing and Electrical SystemsJo anne MitchellAs buildings age, so do their plumbing and electrical services. Many insurers will not provide or renew coverage on older houses unless these components are updated. En-sure your clients are not at risk by learning about residential plumbing and electrical systems, including the concerns with galva-nized plumbing, aluminum, knob and tube wiring, and 60 amp electrical panels. Please Note: Attendance in the Oct. 30 broadcast of “Understanding Residential Heating Systems Including Wood Heat” is recommended but not mandatory.PL 2t 6 Nov, AM, Web Broadcast

ONLINE LEarNINg cENtrECaptus • InsuringOwnersandOccupiersofStratas

and Life Leases, 2t• Homeowners’PropertyCoverages,3t• OtherPersonalLinesPropertyForms,

MiscellaneousFloatersandEndorsements,3t

• Personal Liability Insurance and the Law, 3t• AnIntroductiontoFarmInsurance,3t• PersonalAutomobileInsuranceCover-

ages - The Basics, 3t• TravelInsurance,3t• HowtoCompletethePersonalLines

Application, 6t

HyperArticles™

• BonVoyage?-TravelInsurance,1t• ElectricalRisksinOlderHomesExplained,

2t• HomeConstructionfromtheBottomUp,

1t• HouseRules-ResidentialBuildingCodes,

1t

• HouseStyles:SteppingOutsidetheBox,2t• InsuringCondominiumUnits,1t• TakeanUmbrella-PersonalLiability

UmbrellaInsurance,1t• StrataRound-up,1t• WaterDamage:theNextBigThing,2t• YachtInsurancePart1-SafeHarbours

for Your Boating Clients, 1t• YachtInsurancePart2-CharttheRight

Course, 1t

Commercial Lines SeminarsBusiness Interruption NEW! / NBESInsurance – The EssentialsRenate MuellerLearn about the essentials of business inter-ruption insurance in this interactive work-shop. The gross earnings and profits forms, what to look for on an ‘income statement’, and the basics of loss settlements will all be covered. Note: Please be sure to bring a calculator or smart phone (with calculator app) with you to this seminar.Best for: Level 1 licensees. cL 6t 28 Feb, All day, Burnaby 4 Apr, All day, Victoria 14 May, All day, Kelowna 3 Oct, All day, Nanaimo

Clarity of Communications in NEW!Commercial LinesNick BatisticFromdiscussingsubmissionsandquotingcoverages, communication is a major part of a broker’s job. Learn how to effectively use new communication styles while avoid-ing common pitfalls. cL 3t 26 Feb, PM, Burnaby 11 Apr, PM, Kelowna 9 May, PM, Cranbrook 29 Oct, PM, Burnaby

Client and Brokerage Disaster NEW!ProtectionKaren MacWilliamIf a natural disaster strikes, will you and yourclientsbeready?Learnhowtoassistyour commercial clients in assessing the risks and responsibilities attached to disas-ter scenarios, what coverages they need and how to help them create emergency plans.cL 3t 14 Feb, AM, Burnaby 19 Feb, AM, Victoria 16 Oct, AM, Kelowna

Client Contracts and Contractual Liability: Keys to Coverage Needsneo tuytel et al of Bernard & PartnersA better understanding of contractual liabil-ity will help you serve your clients better and


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ON TOPIC

Strata Property • Insurance Solutions for Residen-

tial Condo Unit Owners CE • Strata Insurance – the Policies,

the Act and the Claims CE • Insuring Owners and Occupiers

of Stratas and Life Leases OLC• Strata Round-up H • Insuring Condominium Units H • Liability Insurance for Strata

Corporations H

CE = Continuing Education Seminar OLC = Online Learning Centre W = Webinar

H = HyperArticle

avoid E&O claims. Some of the concepts you willcoverwillinclude:propertyandliabilitypolicies, exclusion clauses, lease review, covenants to insure, and the latest develop-ments from the B.C. Court of Appeal.cL 3t 23 Apr, PM, Burnaby

Commercial Crime Coverages NEW!edith StraussLearn to identify which crimes present the greatest exposures and which crime coverages are the most optimal for various operations. The topics discussed will range from common crimes and basic coverages to hidden exposures and the more complex 3Dpolicy. cL 3t 5 Mar, AM, Victoria 15 May AM, Prince George 7 Nov AM, Burnaby

Commercial Lines Loss Controlalan KavanaughTake a look at the risks associated with commercial buildings and loss control. Topicswillinclude:descriptionsofvariousoccupancies, hazardous areas associated with these occupancies, and loss control practices that can be initiated to mitigate future losses.cL 3t 18 Apr, AM, Cranbrook 25 Apr, AM, Victoria

Contractors Bonds NEW!edith StraussForcommercialclients,managingthefinancial risk of contractors and project owners extends beyond insurance coverages. This discussion will focus on the benefits of bonding, from bid bonds to maintenance bonds, and the process of qualifying the contractor for bonding acceptance. cL 3t 18 Apr PM, Burnaby 25 Apr PM, Kelowna 2 May PM, Nanaimo 24 Oct PM, Victoria

Directors and Officers Liability Insurance – A Technical OverviewKaren MacWilliamIdentify directors’ and officers’ liability exposures, examine the insuring agreement and triggers for coverage, compare alternate wordings, decide which clients need and don’t need directors’ and officers’ liability coverage, and learn how to decide which policy is best for the client.cL 3t 7 Mar, AM, Cranbrook 17 Oct, AM, Burnaby

Electronic Submissions for NEW!Commercial Lines Brokers nick Batistic Just because underwriting submissions are mainly prepared and transmitted electroni-cally does not mean that standards can or should be lowered. This seminar will help you evaluate your current efforts and assist you in developing new techniques for get-ting your submissions to stand out from the competition.cL 3t 26 Feb, AM, Burnaby

Emerging Issues in NEW!Commercial Lines InsuranceKrista Prockiw of alexander, Holburn, Beaudin & Lang LLPTake an in-depth look at recent legislation and legal decisions that could change the commercial lines landscape. The discussion will encompass developments in warran-ties, advertising injury coverage, pollution exclusions, and the doctrine of reasonable expectations.cL 3t 4 Apr, PM, Burnaby 16 May, PM, Victoria

Employee Dishonesty Insuranceedith StraussFormanybusinesses,employeedishonestyis a greater loss exposure than the poten-tial of fire loss. Learn how to use tools to identify this risk and to determine the best coverage options. Along the way, you will be exposed to employee dishonesty statistics for Canadian businesses and you will analyze

www.ibabc.org

Wherever you are...

Whenever you need them...

HyperArticlesTM

To start your HyperArticleTM

subscription today go to www.ibabc.org

and click on Careers & Education.


7www.ibabc.org

example risks for better comprehension.cL 3t 5 Mar, PM, Victoria 15 May, PM, Prince George 7 Nov, PM, Burnaby

Front Line Underwriting – Small NEW! to Mid-market Manufacturing Risksalan KavanaughIncrease your comfort with front line under-writing by gaining insight into manufactur-ing processes, property and liability hazards, andreviewsofsuitablecoverages.Discussionhighlightswillinclude:cuttingandweldinghazards; compressed gas storage; dust collec-tion systems; general housekeeping practices and underwriting concerns.cL 3t 21 Feb, AM, Kelowna 5 Mar, AM, Burnaby 30 Apr, AM, Prince George 14 May, AM, Terrace

Front Line Underwriting NEW! – Small to Mid-market Retail Risksalan Kavanaugh Feelconfidentdealingwithretailclientsbytaking an in depth look at some front line assessment of small to medium-sized retail risks.Discussionhighlightsinclude:firehaz-ards and protection systems; fridge/freezer failure / consequential loss; water damage potential; general housekeeping practices; isolation of potential risks and hazards; plumbing, electrical and ventilation require-ments; and underwriting concerns.cL 3t 21 Feb, PM, Kelowna 5 Mar, PM, Burnaby 30 Apr, PM, Prince George 14 May, PM, Terrace

How to Complete the NBES Commercial Lines ApplicationJo anne MitchellLearn the information you need to prop-erly analyze commercial risks, request quotations from insurers, and complete a commercial lines application form. In Part1youwillexplorethemethodsofriskassessment and analysis, undertake a risk assessment case study, and learn about the CSIOCommercialApplicationform.Part2will focus on how to use the CSIO Com-mercial Application as a risk assessment tool and how to assess liability exposures presented by a commercial risk. Attendance in both parts of this seminar is mandatory for full CE accreditation.cL 4t Part 1, 9 Apr, AM Web Broadcast Part 2, 16 Apr, AM Web Broadcast

How to Read and Interpret NBES Commercial General Liability WordingsJo anne MitchellReceiveanintroductiontocommercial

liability exposures and the CGL policy wording. Also learn about the unique liabil-ity insurance requirements of commercial clients. Attendance in both parts of this semi-nar is mandatory for full CE accreditation.cL 4t Part 1, 13 Feb, PM, Web Broadcast Part 2, 20 Feb, PM, Web Broadcast

Insurance for General NEW!Contractors and Sub-tradesedith StraussBuilding contractors and sub-trades need coverages beyond the basics of tools, equip-ment and liability. Learn the ins and outs of builder’s risk insurance and other essential coverages, including Commercial General Liability(CGL)in‘Wrap-up’form.cL 3t 18 Apr, AM, Burnaby 25 Apr, AM, Kelowna 2 May, AM, Nanaimo 24 Oct, AM, Victoria

Not-so-Obvious Business Inter- NEW!ruption Risks and Coverage SolutionsKaren MacWilliamDevelopa“toolkit”foridentifyingoften-overlooked business interruption risks and coverage solutions for them. Explore advanced business interruption exposures andinsurancesuchas:contingentbusinessinterruption and supply chain risk, extra expense and more. cL 3t 7 Mar, PM, Cranbrook 16 Oct, PM, Kelowna 17 Oct, PM, Burnaby

Special Liability Exposures and Insurance Solutionsalan KavanaughGet an in-depth look at special liability and associatedriskconcerns.Topicswillinclude:loss control practices, key liability solutions, hazards associated with interior and exterior

ON TOPIC

Residential Construction• Residential Construction and Insurance •Understanding Residential Plumbing and

to Value CE Electrical Systems CE•Residential Systems: An Overview of • Electrical Risks in Older Homes Explained H the Mechanics of a Home CE • Home Construction from the Bottom Up H•Understanding Residential Heating • House Rules: Residential Building Codes H Systems Including Wood Heat CE • House Styles: Stepping Outside the Box H•Building Bylaws Update 2013 CE •Water Damage: the Next Big Thing H



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walkway areas, how to develop a document-ed inspection program, and the importance of developing a fully documented inspection program which you can adapt for use with your commercial clients and underwriters.cL 3t 18 Apr, PM, Cranbrook 25 Apr, PM, Victoria

The Fabric of Commercial Lines Placements - Market or MGAnick BatisticExplore the pros and cons of choosing contracted markets vs. MGAs. Topics will include:theroleofMGAs,relationshipsversus products and the efficiencies, capaci-ties, commissions and influences of choos-ing MGAs over the regular market.cL 3t 11 Apr, AM, Kelowna 9 May, AM, Cranbrook

Understanding the Casualty NEW!Claims Process evan MilesYou may be familiar with how basic prop-erty claims are adjusted but want to know more about the intricacies of commercial casualty claims. Become a better claims advocate for your commercial clients by learning how to differentiate between common types of casualty claims using real claims examples and invented scenarios for in-depth analysis.cL 3t 19 Feb, PM, Burnaby

Up-selling Commercial Lines Coverages Karen MacWilliamLearn how you can earn more from your commercial accounts and reduce your E&O exposures by enhancing coverage already carriedbyyourclient.Usingcasestudiesyouwill learn how to design programs that min-imize the risk for the client and maximize yourrevenue.Sometopicscoveredinclude:business interruption options, property insurance endorsements and more.cL 3t 14 Feb, PM, Burnaby 19 Feb, PM, Victoria

ONLINE LEarNINg cENtrECaptus• TheNewCommercialGeneralLiability

Form-Part1,2t• TheNewCommercialGeneralLiability

Form-Part2,2t• TheNewCommercialGeneralLiability

Form-Part3,3t• Introduction to Commercial Property In-

surance-CommercialPropertyDefined,2t• IntroductiontoCommercialPropertyIn-

surance - Commercial Property Insurance Policies, 4t

• UnderwritingCommercialPropertyInsurance, 3t

• CommercialPropertyInsurance-PolicyForms-TheDeclarationsPage,1t

• CommercialPropertyInsurance-PolicyForms-TheNamedPerilsForm,1t

• CommercialPropertyInsurance-PolicyForms-CommercialBuilding,Equip-mentandStockBroadForm, 3t

• CommercialPropertyInsurance-PolicyForms-CommercialPackagePolicies,1t

• AdditionalCommercialPropertyForms-DealingwithPolicyExclusionsandBroadening On-premises Coverage, 4t

• AdditionalCommercialPropertyForms-Insuring Off-Premises Exposures, 1t

• MiscellaneousCommercialPropertyForms-Bailee’sInsuranceandInlandTransport, 2t

• MiscellaneousCommercialPropertyForms-Contractor’sInsuranceandSpe-cializedDealer’sPolicies,2t

• BusinessInterruptionInsurance, 6t• CommercialLiability-ALegalPerspec-

tive, 3t

• CommercialGeneralLiability-ThePolicyForm,5t

• CommercialGeneralLiability-Addi-tional Policy Sections, 2t

• CommercialGeneralLiability-Miscel-laneousPolicyForms,1t

• CommercialAutomobileExposures,3t• CrimeInsurance,6t• SuretyBonds,3t• RiskManagementBasics,3t• MarineandAviationInsurance,3t• ExcessLiabilityandUmbrellaCoverages,2t• Wrap-upLiabilityInsurance,1t• EffectiveCommercialLinesAccount

RenewalPlans,3t• HowtoReadandInterpret NEW! CommercialPropertyWordings,3t• CommercialLinesApplications, NEW! RiskAssessmentandAnalysis,3t

HyperArticles™

• WrapitUp-Wrap-UpInsurance,2t NEW!• EmployeeDishonesty-ACostlyAffairfor

a Business, 1t• Legal Action - Legal Expenses Insurance, 1t

ON TOPIC

Management• Leadership Skills Workshop CE • Selecting Insurance Markets OLC• Organizational Structure OLC • Attracting an Insurance Company• The Broker and the Brokerage OLC Appointment OLC• Human Resources OLC • The E&O Considerations of Using• Leading OLC Social Media H• Ins. Brokerage Agreements OLC



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• SuretyBonds-WhoNeedsThem?,1t• TheNot-So-ObviousRisksofNot-for-

ProfitD&OLiability,1t• TheRelevanceofExtraExpenseInsur-

ance, 1t• WhatDoesaCGLPolicyCoverAfter

ProgressiveHomes?,1t

All LinesBuilding Bylaws Update - 2013nick BatisticThe new BC Building Code came into effectDec.20,2012.Learnaboutallthechangestothecodeincluding:thebylawsthat govern reconstruction, the related processes within the municipal system, and how to secure the appropriate endorse-ments for the property policy.aL 3t 29 Oct, AM, Burnaby

Current Coverage Controversies: Insurance Case Law Updateneo tuytel et al of Bernard & PartnersGet up to date on a range of issues under insurance coverage case law. Anticipated topicsinclude:theProgressive Homes v. Lombard Insurance case, third party construction liability claims and first party property exclusions; intentional or criminal acts and injuries; duty to defend vs. obligation to indemnify; and misrep-resentation and non-disclosure in policy applications and more.aL 23 Apr, AM, Burnaby (3T) 23 Oct, AM, Web Broadcast (2T)

Earthquake! NEW!nick Batistic Geologists predict B.C. has a 37% chance ofamagnitude8.2+eventwithinthenext50 years. As a broker, you need to help

your clients understand the risks related to earthquake and to make wise choices regarding coverage. Learn about earthquake risk and insurance as well as post-disaster reconstruction costs. aL 2t 24 Apr, AM, Web Broadcast

Environmental Liability and Insurance Coverageneo tuytel of Bernard & PartnersGain an overview of liability under the B.C. Environmental Management Act and Contaminated Sites regulation, including cost recovery proceedings for pollution cleanup, as well as concurrent causation, triggerage theories, and consecutive as well as contemporaneous overlaps in coverage. aL 2t 8 May, AM, Web Broadcast

Errors and Omissions NBES Prevention for New Brokersedith StraussFornewerandlessexperiencedbrokers,the potential for E&O problems can be quite scary. Learn the essential methods for avoiding E&O that will help safeguard you and your brokerage. aL 3t 7 Feb, AM, Burnaby

Insurance Fraud Indicators NBES at the Point of SaleRenate MuellerAccording to the Insurance Bureau of Canada, insurance fraud costs Canadians morethan$2billionayear.Learnhowtobe alert for, identify and deal with insur-ance fraud at the point of sale. aL 3t 21 Nov, AM, Burnaby

Legislation for Brokers NEW!Krista Prockiw of alexander, Holburn, Beaudin & Lang LLPGet a solid overview of legislation impacting the insurance industry and insurance cover-age in British Columbia, including the Insur-ance Act, the Financial Institutions Act, the Limitation Act,andtheirRegulations.aL 3t 4 Apr, AM, Burnaby 16 May, AM, Victoria

Strata Insurance - the Policies, NEW!the Act and the Claimsevan Miles and Krista ProckiwAs condos become an increasingly popular choice for home buyers in B.C., it’s crucial that brokers are familiar with recent court decisions regarding strata claims and are skilled at interpreting those portions of the Strata Property Act that affect the Strata Corporation’s and unit owner’s policies.Usingrealstrataclaimsscenarios,learn about typical strata bylaws and how

ON TOPIC

Legal & Legislative Updates• Client Contracts & Contractual Liability CE • Building Bylaws Update 2013 CE• Emerging Issues in Homeowners’ • Legislation for Brokers CE

Insurance CE • Strata Insurance – the Policies, the Act• Emerging Issues in Commercial Lines and the Claims CE

Insurance CE • A New Act Takes the Stage: •CurrentCoverageControversies: theB.C. Insurance Act H

Insurance Case Law Update CE •TheRulesH



10 www.ibabc.org

they carry weight in the claims handling process.aL 19 Feb, AM, Burnaby (3T) (couRSe FuLL) 20 Feb, AM, Web (2T) (couRSe FuLL)

Understanding FUS Fire Protection GradesMichael currie of RMSGetanoverviewoftheFUSgradingsystemand learn about the components used to establish residential and commercial grades acrossCanada.Reviewthedefinitionsofeachfire protection grade and gain a good un-derstanding of why a municipality achieves a protected, semi-protected or unprotected grade, including how your brokerage can ac-cesstheFUSapplicationfor“free”.aL 3t 9 May, AM, Burnaby

ONLINE LEarNINg cENtrECaptus• EthicsforInsuranceBrokers,6t• HistoryandLegalAspectsofFire

Insurance, 1t• SafetyEssentialsforInsuranceBrokers,

NoCEcredits• ClaimsReportingandAdvocacy

Techniques, 3t• ErrorsandOmissionsPreventionfor

NewBrokers, 3t• InsuranceFraudIndicatorsatthe

Point of Sale, 3t

HyperArticles™

• Earthquake!,1t• Inspections,notExclusions,BestWeapon

with Grow-ops, 1t• LiabilityInsuranceforStrata

Corporations, 1t• Sticks&Stones-DefamationinaWired

World,1t• ANewActTakestheStage-TheB.C.

Insurance Act, 2t• TheRules,3t

Management Seminarsce credits for Level 3 Licensees only

Leadership Skills Workshop NEW!Mike Lorenz of crestcom international, Ltd.This interactive workshop will introduce you to five leadership skills that every managerneeds:communication,customerservice, decision-making, negotiation and motivation. Learn how to use these skills with Crestcom’s unique combination of leading expert concepts with live facilita-tion. MS 3t 25 Apr, AM, Burnaby

ON TOPIC

Travel & Recreation• All About Boats CE • Yacht Insurance Part 1: Safe Harbours H• Pleasure Craft & Yacht Insurance CE • Yacht Insurance Part 2: Chart the Right Course H• Travel Insurance OLC • Travel Insurance H• Bon Voyage? H


ONLINE LEarNINg cENtrECaptus• Planning,2t • OrganizationalStructure,1t • LegalandOperationalForms,2t • TheBrokerandtheBrokerage,1t • HumanResources,3t• Leading,2t • InsuranceBrokerageAgreements,2t • SelectingInsuranceMarkets,2t • AttractinganInsuranceCompany

Appointment, 1t • Broker–InsuranceCompanyRelations,1t • IntroductiontoMarketing,1t • HowProgressiveBrokersUseMarketing,2t • MarketingManagement,1t • ClientSegmentation,2t• Sellingvs.Buying,1t• BuildingLong-termRelationships,2t• Technology,3t• TheValueofaBrokerage,2t• FinancialManagementTasks,1t• IncomeandExpenseManagement,2t• IncomeTaxConsiderations,1t• FinancialAnalysis,1t• Monitoring,1t • Mentoring-AKeyComponentinPer-

sonalandProfessionalDevelopment,2t

HyperArticles™

• TheE&OConsiderationsofUsingSocialMedia, 1t

NEW BrOKEr ESSENtIaL SKILLS ONLINE SEMINarS• CustomerServicefortheInsurancePro-

fessional,NoCECredits• EthicsforInsuranceBrokers,6t• CommercialLinesApplications, NEW! RiskAssessmentandAnalysis,3t• HowtoReadandInterpret NEW! CommercialPropertyWordings,3t• InsuranceFraudIndicatorsat

the Point of Sale, 3t • EffectiveCommercialLinesAccount

RenewalPlans,3t• InsuringHome-basedBusinesses,2t• CustomerRelationshipManagementand

Brokerage Management Systems, 1t• CommercialBuildingConstruction,3t• HowtoCompletethePersonalLines

Application, 6t • E&OPreventionforNewBrokers,3t• ClaimsReportingandAdvocacy

Techniques, 3t• Mentoring-AKeyComponentinPersonal

andProfessionalDevelopment,2t


11www.ibabc.org

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