I-Tel SrlRoma, Milano e Riccione

Local health care solutions and servicesCommunicate better – spend less

I-Tel SrlRome, Milan and Riccione

Multichannel platform

Local healthcareThe answer: not structural but organisational

managing clinical progress

coordinating health facilities and professionals

constant monitoring

facilitating communication with care givers and/or patients

basic features one contact centre for all pathologies

one customer experience for any pathology

different electromedical devices for each pathology integrated via bluetooth

integration with different apps for each pathology

treatment plan start-up and checks

information and therapy education campaigns

electromedical equipment maintenance centre

Who it’s for: patient 2.0“know me expectation”24/24 + 7/7empowerment• information already consulted on-line• active role in choices

Free is better tendency to share experiencesgeneric and undefined concern about data security and digital crime

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How: multichannel platform

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Combined voice, chat, SMS and alternative instant msg management

IVR call response and/or 24h chatbot

Call redirection for second opinions

Confirmation SMS or e-mail for activity done

Classification of activity done

Statistics

Call directed to suitable local or remote worker

End-of-call transfer to listen to instructions, if required

Real-time monitoring for checking correct procedure followed and optimisation

Integration with record transmission on data channel

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Contact centre – control room

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Multichannel contact centreMultichannel telephone bar

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Critical parameters exceeded alert (call, sms, on-screen only, etc.)

Dosage impact and erratic drug intake

Push mode notification to patient

Summary dashboard and intelligent maps (to be defined for each case)

Alert dashboard

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specialised staff clock in/out at start/end of service quick and effective at-home service, with direct access to list of services to be providedcorrect and prompt information, providing real-time clinical record updatesspecialised staff shifts: to know and change round your shifts

ideal solution for at-home care management:

At-home care

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server sends information on the patient receiving at-home care

just a simple click to report in

aid requests

consultation requests

clinical data

+imagesnotesetc.

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WEB dashboardto monitor health workers’ presence and activities at all timesto view details of the services providedto view notes shown in the medical records

to check number and length of services done by a worker in a certain periodto check number and length of services provided to a patient

Cruscotto WEB

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Monitoring the chronically illConstant distance monitoring24h multichannel voice/app accessTraceability of all measurementsCentralised alarm dashboard Proactive system

Patient habits and dosageDrug intake notifications (date, time, method)Clinical parameter measurementDiary of important symptoms and photos Consultation reservations24h support via chatbot

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Monitoring the chronically illManagement and control of physical activity during at-home rehabilitation

Monitoring 6MWT by mobile app

Accurate analysis of walking using devices

Analysis of rehabilitation activities

etc.

OxymeterHeart rateOxygen saturation

Inertial measurement unitsAccelerationAngular velocity

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WEB dashboardWalking space-time parameters

Vital signs

Some of our health care customers…