Ian Miller Address: 8, Berry’s Lane, Ratby, Leicester. LE6 0JA.

Tel: 07392576988 Email: Ianmalcolmmiller@gmail.com

Professional Profile A results driven Quality Engineer with excellent organisational and team working

skills, with a successful track record in the implementation of lean principles and processes to facilitate improvements in efficiency and productivity. Adopts an analytical approach to solving complex problems and issues, demonstrating a keen eye for detail when conducting tests and inspections to component level, constantly involved in Design for manufacturing. Works equally effectively on own initiative and as part of a team with the organisation to achieve deadlines, budgets, and objectives. Natural forward thinker and a self driven decision maker able to work under my own initiative.

Education &

Qualifications City & Guilds Mechanical Engineering, Fabrication & Welding, City & Guilds Quality Assurance City & Guilds Advanced Quality Assurance 7 GCSE s Including English & Mathematics BTEC HNC Mechanical Engineering NVQ LEVEL 3 Quality support CPS Quality Specialist/ Print Reading/ GD&T

British Safety Council: Risk assessment level 1 & Level 2 CPS Green Belt

EMPLOYMENT Feb 2009– End of October 2016

Caterpillar UK, Desford. Metrology Department - Quality Specialist Engineer.

• Provide feedback to Engineers & suppliers on a regular basis to ensure all supplier quality non-conformances are understood and addressed.

• Support continuous improvement, Document testing & Root Cause analysis..

Provide detailed reports on Findings from Investigations Carried out using Team

Centre, Faro 3D Arms & Polyworks & Microsoft software.

Provide feedback to suppliers on a regular basis to ensure all supplier quality non-

conformances are understood and addressed, Execute parts and supplier

qualification plans Involvement in Design for Manufacturing including NPI & PD

projects.

Train and assist operatives in using measurement software and hand tools &

Liaise with other department’s i.e. engineering, operations. Conduct supplier

quality audits, prepare remedial work plans and ensure implementation of

corrective/preventive actions to ensure compliance to agreed requirements

Develop, implement and maintain methods and procedures for inspecting,

testing, and evaluating the conformance of parts and products delivered by

suppliers

Ensure that all supplier quality non-conformances are correctly captured using

the appropriate business tools, Investigate quality and safety issues for the

Quality department , Operations Using 5 Why & route cause analysis & 8D.

Validate and reject parts through the Glovia system.

Organise delivery and removal of diverted parts.

Conduct supplier quality audits, prepare remedial work plans and ensure implementation of corrective/preventive actions to ensure compliance to agreed requirements.

Develop, implement and maintain methods and procedures for inspecting, testing, and evaluating the conformance of parts and products delivered by suppliers

Ensure that all supplier quality non-conformances are correctly captured using the appropriate business tools

Investigate quality and safety issues for the Quality department, Continuous Improvement using 5 Why, route cause analysis & 8D.

Validate and reject parts through the Glovia system,. Organise delivery and removal of diverted parts.

Maintain Caterpillar Calibration system for ISO 9001 QMS.

2000 - 2009 CMM (Great Britain) Limited, Blaby. Leicester. Quality / Service Manager

Management of a 3D Measurement organisation to include: The organisation of quality management systems to ISO 9001:2000 The organisation of quality systems to ISO 17025 Organising Service Engineers, Contacting customers and scheduling contracts, the day to day technical product support for dealers. Preparing and following through quotations to worldwide customers. Organising subcontract Measuring Projects with customers. Maintaining Certificates & issuing conformance certificates.

1995 – 2000 HK Technologies, Leicester Road, Rugby.

Quality Service Engineer- For Carl Zeiss of Germany.

• Worldwide Calibration of 3D Dimensional Measuring Machines at Customers Premises i.e. FORD, BMW, VOLVO, JAGUAR ETC.

• Installation of 3D CMMs at customer’s site. • Project management of Installations. • Issuing a calibration certificate for calibrations carried out. • Upgrading CMMS to have new software and hardware when required. • Managing and organising on site contractors during installations.

1992 - 1995 TESSA REFERENCE STANDARD DIVISION, Hexagon Metrology, Swan Street, Leicester. Chief Inspector / Team Leader

Day to day organisation of UKAS lab to produce reference standards such as Slip gauges. Issuing Certificates for Gauges Made & calibrated.

• Assisting the Quality Manager in Maintaining the Quality Management system.

• Team leader of the Organisation over 10 Inspectors.

1986- 1992 Cardinal Broach, Park Road, Ratby, Leicester

Quality Inspector

Employed as Surface/ Cylindrical Grinder, Heat Treatment, after 12 months moved onto role as office & Shop floor based quality Inspector, Inspecting Parts to drawings on line and prior to being shipped. Using measuring equipment.

• Assisting the Quality Manager in maintaining the calibration database of equipment and gauges used to BS 5750 Standards.

1981 - 1986 Streamline Panels, Merry lees, Desford. Leicester.

Apprentice Mechanical Engineer, Fabricator & Welder.

5 Year City & Guilds EITB apprenticeship in Fabrication & Welding. Learning all aspects associated with fabrication procedures and practices .

SKILLS

* Quality Documentation –Quality Management Systems ISO 9001, 17025 * Continuous improvement * APQP / PPAP / FMEA * Plan and conduct internal audits * Problem solving - route course, stop to fix, Build in Quality.8D. * Customer facing * Production change * Engineering drawings, statistical analyses and presentation methods * Broad industrial experience including Automotive * knowledge of assembly and manufacturing environments * Knowledge of quality control procedures in a manufacturing environment * Proven track record of investigating quality concerns on components * Versed in Microsoft office * Proven track record of liaising with suppliers to resolve quality concerns * Previous experience auditing manufacturing facilities

INTERESTS Sport: Golf, Rugby & Football. Gardening: keen gardener, Driving: Full, clean driving license.

Photography