I may not be perfect but parts of me are excellent

Communication Styles

RYLA

March 2012

There has been analarming increase inthe number of things Iknow nothing about!

COMMUNICATION: Comes from the Latin “communs”

PURPOSE:

To meet on common ground To share meaning

There is a direct linkbetween the quality ofyour communication

& the quality of your life.

“ The greatest barrier to communication is the illusion that it has been achieved.”

Perception

“We don’t see things as they are.We see them as we are.”

Anais Nin

To Build Relationships that Work

You Need:

• awareness of self

• awareness of others

• to value the differences (both positive and negative)

“To get people to come across, you need to know

where they’re coming from.”

Titles

• I may not be perfect but parts of me are excellent

• Why you can’t be more like me

• It takes all kinds

• Please Understand me

Behavior Matrixby Dr. Jung

ACommunication

Styles Model

Each of US HasA Recognized

Habitual Communication

Style.

It is PossibleTo Recognize and Identify

The Communication Style of Others After a Relatively

Short Exposure To It.

We Communicate Most Effectively With ThoseIndividuals Who Have Styles

Similar To Our Own.

Dominant

10 5 0 5 10

5

10

Passive

5 10

Formal

Informal

• More Serious

• Conscientious

• Task Oriented

• Concerned with Etiquette

• Stiff

Formal

• Conservative

• Less Spontaneous

• Emotionally Withheld

• Perfectionist

• Proper

• Flexible

• Emotionally Expressive

• Relationship Oriented

• Liberal / Tolerant

• Less Concerned with Etiquette

Informal

• Open / Warm

• More Individualistic

• Less Detailed

• Less Disciplined

• Casual

• Assertive / Aggressive

• Gives Out Info

• Louder

• Demanding

• Risking

Dominant

• Decisive

• Bossy

• High Energy

• Action Oriented

• Honest

• High Profile

• Easy Going

• Asks for Info

• Good Listener

• Calm / Patient

• Tolerant

Passive

• Procrastinates

• Loyal

• Low Profile

• Less Decisive

• Lower Energy

• Less Risking

Gets results by innovation

Gets results by people

10 10

Dom

inan

t Pass iv e

PromoterSupporte

r

AnalyzerControlle

r

Informal

Formal

Gets results with people

Gets results by system

(Amiab

le)

10

Relationship Oriented, Emotive

Emotionally Withheld

10

(Thinker)(Driv

er)

(Expressive)

RecognitionPleasureAutonomy

HumanitarianLove

Physical Comfort

OrderJustice

Knowledge

AchievementHonestyPower

Gets results by people

10 10

Dom

inan

t Pass iv e

Controlle

r

Informal

Formal

10

Relationship Oriented, Emotive

Emotionally Withheld

10

(Driv

er)

AchievementHonestyPower

10 10

Dom

inan

t Pass iv e

Analyzer

Informal

Formal

Gets results by system

10

Relationship Oriented, Emotive

Emotionally Withheld

10

(Thinker)Order

JusticeKnowledge

10 10

Dom

inan

t Pass iv e

Supporter

Informal

Formal

Gets results with people

(Amiab

le)

10

Relationship Oriented, Emotive

Emotionally Withheld

10

HumanitarianLove

Physical Comfort

Gets results by innovation10 10

Dom

inan

t Pass iv e

Promoter

Informal

Formal

10

Relationship Oriented, Emotive

Emotionally Withheld

10

(Expressive)

RecognitionPleasureAutonomy

Comfort Zone Communication

Controllers - prefer to tell others what to do

Promoters - prefer to tell others how they feel

Supports - prefer to ask others what they are feeling

Analyzers - prefer to ask others what think

Group Instructions

1. List 5 strengths of your style

2. List 5 weaknesses of your style

3. Identify a movie that reflects your style

4. Identify a song

5. Identify a car

6.Your communication “turn ons & turn offs”

7. Draw a T-Shirt with a logo or saying

Controller

Strengths:

• Accomplishes tasks, gets bottom line results

• Self motivated and hard-working

• Forward-looking, progressive

• Fast decision maker

• Disciplined - like to control self and others

• Offers inspiration, guidance and leadership

Controller

Weaknesses:

• Too busy

• Sometimes over-committed

• Can be parental

• Sometimes viewed as overly aggressive

Supporter

Strengths:

• Dependable and loyal team player

• Works for a Leader with a cause

• Good Listener

• Patient and emphatic

• Good at reconciling factors

Supporter

Weaknesses:

• Takes criticism very seriously (internalizes)

• Dislikes conflict

• Fears hurting feelings of others, disappointing others

• Invalidates

Analyzer

Strengths:

• Conscientious and steady

• Comprehensive

• Defines, clarifies, gathers information, criticizes and tests

• Maintains standards

Analyzer

Weaknesses:

• Slow to decide

• Tends to withdraw when under stress

• Gives too much detail

Promoter

Strengths:

• Enjoyable to be around

• Moves quickly with high energy

• Has a creative imagination

• Initiates relationships

• Motivates others towards goals

Promoter

Weaknesses:

• Can be unreliable

• Tends to “oversell”

• Lack of follow through

• Prefers to let others handle details

Style Contributions...

SuccessFormula

Controller -- Results and Accomplishments+

Supporter -- Relationships and Stability

+

Analyzer -- Precision and Accuracy

+

Promoter -- Involvement and Enthusiasm

=

Team Effectiveness --- Balance and Partnership

Thank you

Karen Harrison 604 922 2700

kha@telus.net