i level merson group blank
DESCRIPTION
Standard Ibtroduction to Merson i-level servicesTRANSCRIPT
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a trading division of the
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about merson group…
We are a multi-service brand communications business, fulfilling a wide range of our clients’
corporate signage, wayfinding, customer communications and POS promotional needs:
• sign design
• survey and store mapping services
• sign manufacture
• installation
• project management
• maintenance
• point of sale
• window graphics
• internal signage and displays
• external brand fascias
• built-up letters
• external freestanding signs
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merson group structure…
Concept, Technical
and Wayfinding Sign Design
Specialists in the design,
manufacture and
installation of signage
POS Installation and Store Mapping services
Project management
of large scale
signage projects
Small works, mini rollouts, repairs and
maintenance of signs
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about merson group…
• Over 70 years experience in the signage industry
• 4 premises spread across the UK – Glasgow, Chessington and Aylesbury
• National and European wide installation coverage
• Global design consultancy projects – Abu Dhabi Midfield Terminal Complex
• Clients spread across many industry sectors – retail, automotive, transport, commercial/industrial
• Varied and growing key accounts…
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our clients…
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about merson i-level retail…
POS/POP Installation & Placement
Store Mapping
Store Re-brand
Auditing, Surveys & Store Mapping
PAT Test Service
Warehousing, Fulfilment & Logistics
Database & Compliance Services
Merchandising Services
Maintenance Programmes
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our differentiators…
• Experts in our field, 15 years of practical experience
• Consultative Approach
• Excellent customer references
• Ability to demonstrate cost savings
• We believe in practice not theory
• We measure ourselves on your success
• Flexible
• Reliable
• Driven by your goals and strategy
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what we are focussed on…
• Work across Europe
• Audits & Store Mapping
• A focus on Compliance – “i-site”
• Reporting
• Fulfilment
• Staff recruitment
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project management – internal team
Project Planning & Management
Staff Recruitment & Briefings
Vehicle Logistics & Route Planning
Warehouse Management
AccountsAdminProject
Reporting
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project management…
• Dedicated Project Manager
• Operational staff appointed according to project requirements
• Each & every task is recorded
• Ability to recover a failing project
• Secret “Fitter” Programme
• Pre-Project Planning – The key to our success
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project planning…
• Request for Information
• Client Sign-off confirmation of project details
• Pilot Programme/Knowledge Share
• Project Profile Created
• Internal Project Briefing
• Data Data Data!
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staff recruitment…
• Database listing of 200 people
- Scorecard System - experience, skill set, diligence, vehicle use etc.
• Automated Recruitment Process – using SMS, Intranet
• Vans, fuel and accommodation & wages via PAYE
• Average team size per project is 6-8 teams
- Example: 400 outlets @ 5 calls per day over 2 weeks (10 days) = 8 fitters
Volume Rollout examples:
Tesco 680 Sites in 4 Days
Sky TV 1150 Sites over 3 weeks
Camelot 2250 Sites over 6 weeks
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project briefings…
• Essential for every project – face2face, online, pilot schemes
• Health & Safety/Risk Assessment
• Involve the client wherever possible
• Hands on experience for every fitter
• “What if” Overview
• Team Building Benefit
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warehouse management…
• Full-time warehouse staff
•20,000 sq. feet dedicated warehouse facility
•Stock Booking System!
•Product Codes
•Reliable integrated stock movement & reporting
•Up to the minute downloadable reports
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logistics…
•Store scheduling & route planning of store
•Nationwide & European coverage
•Expert vehicle logistic planning
•Vehicles tailored to suit your product
•Dedicated vehicles
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project reporting…
On-DemandPDA
Personalised Reporting Templates
Re-Visit Option – Generate a New Call
Visual/Photographic Reports
Personalised Exception Notification
DailyIVR/CR
Weekly/Project EndCR
Post Project Review
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summary…
•Part of the Merson Group
•Complete In-Store Marketing Installation Service
•Fully Managed & Supported By Latest Technology
•Tailored to your Needs
•Excellent Reporting Facilities
•Ability to handle projects in Europe
•Long Term Business Partnership
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thanks for your time!