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Seminars for

AUGUST–NOVEMBER 2 014

$200OFF ANYAMA SEMINARSee pg. 1 for details

“The way to get started is to quit talking andbegin doing.” – Walt Disney

I have to figure out away to move

up!

Suggested AMA Seminars• Management Skills for New Managers ()

• Moving from an Operational Manager to a Strategic Leader (Page 13)

• Critical Thinking (Page 19)

• Building Better Work Relationships: New Techniquesfor Results-Oriented Communication (Page 23)

• Effective Executive Speaking (Page 29)

• The 7 Habits of Highly Effective People®

Signature Edition 4.0 (Page 35)

• AMA's 5-Day "MBA" Workshop (Page 40)

Also check out these FREE AMA Webcasts• Ignite Your Career by Creating a PowerfulBody of Work in 2014

• Simply Managing

• Drive: The Surprising Truth About WhatMotivates

• Kill the Company: End the Status Quo, Startan Innovation Revolution

• Leadership Presence: How to Build PersonalInfluence in Your Organization

We guarantee the quality of our seminars. It’s that simple. More than 98% of our participants would recommend the course they have takento colleagues. If you are not satisfied with a seminar for which you have paid, AMA will give you credit towards another seminar of comparableprice or will refund your fee.

100%

SATISFACTIO

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A R A N TEED

>> Save $200. Register at www.amanet.org or call 1-800-262-9699

www.amanet.org/webcasts

Ever jot something important down on a sticky note and then forgetabout it? Writing yourself a reminder to do something is like having a dream.It doesn’t mean much until you act on it. It’s the same with new skills: Untilyou make the commitment to get them, your career aspirations may remainnothing more than a wish.

To help you take action now instead of later, AMA is offering moreways to learn with us than ever before, such as our new 1-Day Workshopsand LXL Express Skills Series—in addition to our popular multi-day seminars.Start with the top-selling seminars below, or browse through these pages andfind the seminar that’s just right for you. Action today means resultstomorrow!

Take action now and get the skills you need!

The American Management Association isregistered with the National Associationof State Boards of Accountancy (NASBA)as a sponsor of continuing professionaleducation on the National Registry of CPESponsors. State boards of accountancy

have final authority on the acceptance of individual courses forCPE credit. Complaints regarding registered sponsors may besubmitted to the National Registry of CPE Sponsors through itswebsite: www.learningmarket.org. For more informationregarding administrative policies such as complaints andrefunds, please contact Martha Leon, AMA, 1601 Broadway,New York, NY 10019, 212-903-8173.

save$200when you register by August 15, 2014*Mention offer code LH2F

OFF ANY AMA SEMINAR

*TERMS AND CONDITIONS: Offer code LH2F expires August 15, 2014, and cannot be combinedwith any other promotional offer(s). Seminar attendance must take place by February 28, 2015.This offer is valid only when applied to new registrations and cannot be applied to transfers,cancellations or GSA pricing. Individuals eligible for GSA pricing must choose between GSAcontract pricing or this discount applied to the AMA Member rate. AMA Annual Pass/PremiumAnnual Pass, AMA Seminar Savings Pass, AMA Webinars, LXL Express Skills Series and third partydelivered programs available through AMA are not eligible for this offer. Prices and schedulesare subject to change without notice.

To take advantage of this special offer, register online at www.amanet.org or call 1-800-262-9699

NEW!Managing Chaos Workshop: Setting Priorities and Making Decisions Under Pressure . . . . . . . . . . . . . . . . . 33

Doing It All: How to Stay Focused and Engaged . . . . . . . . . . . . . . . . . . . . . . . 33

NEW! The 5 Choices to Extraordinary Productivity™ . . . . . . . . . . . . . . . . . . . . . . 34

The 7 Habits of Highly Effective People®

Signature Edition 4.0 . . . . . . . . . . . . . . . 35

Taking On Greater Responsibility: Step-Up Skills for Non-Managers . . . . . . . . . . . . . . . . . . . 36

Creativity and Innovation: Unleash Your Potential for Greater Success . . . . . . . . . . . . . . . . . . . 36

Assertiveness Training . . . . . . . . . . . . . . . . . . . 37

NEW!Secrets to Boosting Productivity . . . . . . 37

NEW!Confidence-Building Skills for Women . . 37

Leadership Development for Women . . . . . . . . 38

Assertiveness Training for Women in Business . . . . . . . . . . . . . . . . . . . . . . . . 38

NEW!Emotional Intelligence Workshop . 39

Developing Your Emotional Intelligence . . . . 39

AMA’s 5-Day “MBA” Workshop . . . . . . . . . . . . 40

PROJECT MANAGEMENT AND FINANCEImproving Your Project Management Skills:

The Basics for Success . . . . . . . . . . . . . . 41

Essentials of Project Management for theNon-Project Manager . . . . . . . . . . . . . . . 42

AMA’s Comprehensive Management Workshop . . 42

NEW!How to Create a Project Schedule That Works . . . . . . . . . . . . . . . . . . . . . . . . . 43

NEW!How to Start A Project Right . . . . . . . . . 43

NEW!How to Successfully Execute a Project Plan . . . . . . . . . . . . . . . . . . . . . . . . 43

NEW!How to Speak Accounting . . . . . . . . . . . 43

Fundamentals of Forecasting . . . . . . . . . . . . . . 43

Fundamentals of Finance and Accounting for Non-Financial Managers . . . . . . . . . . 44

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ANALYTICAL SKILLSImprove Your Analytical Skills: Making Information

Work for You . . . . . . . . . . . . . . . . . . . . . 18

NEW!Critical Thinking Workshop . . . . . . . 18

Critical Thinking . . . . . . . . . . . . . . . . . . . . . 19

NEW! Analytical Thinking and Problem Solving 20

NEW! Strategic Thinking . . . . . . . . . . . . . . . . 20

Tools and Techniques for Mastering Data . . . . . 21

NEW! How to Turn Data Into Compelling Visual Presentations . . . . . . . . . . . . . . . . . . 21

Decision Making: Getting It Right . . . . . . . . . . 22

NEW! Data as a Strategic Asset: A Customer-Focused Approach . . . . . . . . . . 22

INTERPERSONAL SKILLSBuilding Better Work Relationships:

New Techniques for Results-Oriented Communication . . . . . . . . . . . . . . . . . . . 23

Expanding Your Influence: Understanding the Psychology of Persuasion . . . . . . . . . . . . 24

Communicating Up, Down and Across the Organization . . . . . . . . . . . . . . . . . . . . . 24

How to Communicate with Diplomacy, Tact and Credibility . . . . . . . . . . . . . . . . 25

NEW!Conflict Management Workshop . 26

Responding to Conflict: Strategies for Improved Communication . . . . . . . . . . . . . . . . . . . 26

Getting Results Without Authority . . . . . . . . 27

NEW!Presentation Skills Workshop . . . . . . 28

Strategies for Developing Effective Presentation Skills . . . . . . . . . . . . . . . . . . . 28

Effective Executive Speaking . . . . . . . . . . . . . . 29

PROFESSIONAL DEVELOPMENT Time Management . . . . . . . . . . . . . . . . . . . 30

NEW! Time Management Workshop . . . 31

AMA’s 2-Day Business Writing Workshop . . . 31

Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure . . . . . . . 32

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ContentsMANAGEMENT SKILLSManagement Skills for New Managers . . . . . 2

NEW!Painless Performance Management . . . . 3

Making the Transition to Management . . . . . . . . 4

AMA Business Boot Camp: Management and Leadership Essentials . . . . . . . . . . . . . . . . . . . 4

Successfully Managing People . . . . . . . . . . . . 5

Delegation Boot Camp . . . . . . . . . . . . . . . 6

NEW!Change Management Workshop . . 6


for Managers . . . . . . . . . . . . . . . . . . . . . . 7

Making the Transition from Staff Member to Supervisor . . . . . . . . . . . . . . . . . . . . . . . 8

Management Skills for New Supervisors . . . . 9

Leadership Skills for Supervisors . . . . . . . . . . . 10

Managing Today's IT and Technical Professionals . . . . . . . . . . . . . . . . . . . . . 10

Coaching and Counseling for Outstanding Job Performance . . . . . . . . . . . . . . . . . . . . . 11

Confronting the Tough Stuff . . . . . . . . . . . . . . 11

Collaborative Leadership Skills for Managers . . 12

Improving Your Managerial Effectiveness . . . . . 12

LEADERSHIP DEVELOPMENTMoving from an Operational Manager to a

Strategic Leader . . . . . . . . . . . . . . . . . . . 13

Preparing for Leadership: What It Takes to Take the Lead . . . . . . . . . . . . . . . . . . . . . . . . 13

Coaching from a Distance: Developing Your Team When You Can't be Face to Face . . . . 14

Leading at the Speed of Trust . . . . . . . . . . . . . 14

Developing Executive Leadership . . . . . . . . . 15

Situational Leadership® II Workshop . . . . . . . . 16

Leading with Emotional Intelligence . . . . . . 16

The Voice of Leadership: How Leaders Inspire, Influence and Achieve Results . . . . . . . . . 17

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Schedule 69 (GS-02F-0092R)

All seminars are on the General ServicesAdministration Schedule

AMA Blended Learning—a dynamic

and effective blend of live training, online

tools, resources and events that provides

the foundation for greater subject mastery

and measurable performance metrics to

back it up.

Virtual ClassroomV 1-Day Workshop1ClassroomC OnDemandDLXL ExpressELXL Live Online SeminarL

2 For additional dates and locations or to register — 1-800-262-9699 — www.amanet.org

MANAGEMENT SKILLS

Management Skills for SEMINAR #2238

Your direct reports look to you for answers. Are youputting out their fires, or coaching them forperformance and development?

Do you treat performance management as an ongoingprocess, or as a once-a-year report for the HR file?

How do your emails and phone calls come across? Doyou know how to communicate appropriately in everysituation?

Do you know how much—or how little—managing ittakes to motivate each member of your team?

*Ken Blanchard’s Situational Leadership® II (SLII®)—a model for developingpeople and a way for leaders to help their employees become self-reliantachievers. To be truly effective, leaders’ styles must adapt to the skills andcommitment of the people they want to influence. With some people, man-agers have to provide a great deal of direction. With others, encouragementand appreciation trigger the best results. Still others deliver their best whenallowed to take the ball and run with it. Situational Leadership II helps man-agers become more flexible and responsive to their employees’ needs.

Be the boss you’d like to

If you don’t delegate, you’ll drown. Do you knowhow best to distribute the work and to whom?

Have you mastered these five crucial competencies?

Unclear about expectations in your new roleas a manager? Need to learn how to motivatedisengaged employees who lack initiative?Having trouble delegating for fear of losingcontrol?In this hands-on, interactive seminar you’ll engagein activities that take you through every aspect of

motivation, delegation, Situational Leadership® II and coaching.

You’ll return to work with the ability to create a more motivationalwork climate to help raise the engagement and commitment levelof your direct reports…effectively manage performance…providecorrective feedback…and achieve team success and bottom-lineresults. Now, you can tackle your challenges with confidence andcultivate a successful management career.

BENEFITS OF ATTENDING• Gain a deeper understanding of your roles and responsibilities• Improve communication to effectively set expectations for yourselfand your direct reports

• Adapt your style to the needs of individual team members• Communicate organizational goals that get results• Apply delegation strategies to increase motivation and productivity• Use effective coaching techniques to maximize your team’sperformance

TOPICS COVEREDYour Role as Manager• Identifying qualities and abilities required for effectivemanagement

• Understanding your role and responsibilities as manager • Learning to transition from individual contributor to manager• Knowing how to work effectively with a multigenerationalworkforce

• Understanding the nuances of managing remote teams

Performance Management• Identifying the challenges to effective performance management• Conducting performance planning, facilitation and evaluation• Practicing the skill of setting goals, providing effective feedbackand conducting alignment discussions

Effective Communication• Recognizing what effective communication really is• Knowing the barriers that can cause derailment andmisunderstanding

• Getting a firm grasp of the five building blocks of managerialcommunication

• Learning to match the right communication method with yourcommunication goal

• Identifying the challenges and practices when communicatingvirtually

A Blend of DynamicLive Training& Online Tools

Instant perfor

3AMA seminars and workshops are GSA approved and all AMA programs can be delivered onsite — 1-800-262-9699 — www.amanet.org

MANAGEMENT SKILLS

BESTSELLER

�

� New Managers

AMA has been reviewedand approved as aprovider of projectmanagement training bythe Project ManagementInstitute (PMI).

work forUnderstanding and AppreciatingSituational Leadership® II (SLII®):The Art of Influencing Others• How to develop people, valuedifferences and encourage honestcommunication

• Developing your leadership style togain commitment from your employees

• Matching your leadership style to youremployees’ developmental needs

Coaching for Performance• Practicing coaching and correctingdifficult and challenging behaviors

• Using the AMA Coaching Guide formanaging a coaching discussion

• Identifying the differences betweencoaching and discipline

Creating Motivational Climate• Defining motivation and your role increating a motivational setting

• Elements of the motivational process• Creating your own practice for buildinga motivational climate

Delegation for Growth andDevelopment• Different types of delegation• Conducting an effective delegationconversation

WHO SHOULD ATTENDManagers with one to three years ofmanagement experience.

PMP, PMBOK and the PMI R.E.P. logo are registeredtrademarks of the Project Management Institute, Inc.

Very good course. Makes you think about your managing techniques and provides great information on how to improvethose management skills that are lacking. — Jason S.

Aug. 4-6 . . . . . Chicago, IL . . . . . . . . 2238-G8J-02255Aug. 4-6 . . . . . San Francisco, CA. . . 2238-G8J-02256Aug. 6-8 . . . . . Arlington, VA . . . . . . 2238-G8J-02260Aug. 11-13 . . . New York, NY. . . . . . 2238-G8J-02270Aug. 20-22 . . . Atlanta, GA . . . . . . . 2238-G8J-02285Aug. 20-22 . . . Boston, MA . . . . . . . 2238-G8J-02252Aug. 20-22 . . . Oklahoma City, OK. . 2238-G8J-02320Aug. 25-27 . . . Los Angeles, CA . . . . 2238-G8J-02292Aug. 25-27 . . . Richmond, VA . . . . . 2238-G8J-02384Sept. 3-5 . . . . . Arlington, VA . . . . . . 2238-G8J-02251Sept. 3-5 . . . . . Charlotte, NC . . . . . . 2238-G8J-02321Sept. 3-5 . . . . . Chicago, IL . . . . . . . . 2238-G8J-02253Sept. 3-5 . . . . . San Francisco, CA. . . 2238-G8J-02254Sept. 15-17. . . Dallas, TX . . . . . . . . . 2238-G8J-02388Sept. 15-17. . . New York, NY. . . . . . 2238-G8J-02278Sept. 17-19. . . Atlanta, GA . . . . . . . 2238-G8J-02282Sept. 22-24. . . Seattle, WA . . . . . . . 2238-G8J-02290Sept. 24-26. . . Denver, CO. . . . . . . . 2238-G8J-02269Sept. 24-26. . . Philadelphia, PA . . . . 2238-G8J-02291Sept. 29-Oct. 1 Atlanta, GA . . . . . . . 2238-G8J-02378Oct. 1-3. . . . . . Boston, MA . . . . . . . 2238-G8J-02393Oct. 1-3. . . . . . Cincinnati, OH . . . . . 2238-G8J-02323Oct. 1-3. . . . . . Houston, TX . . . . . . . 2238-G8J-02324Oct. 1-3. . . . . . Los Angeles, CA . . . . 2238-G8J-02352Oct. 8-10. . . . . New York, NY. . . . . . 2238-G8J-02343Oct. 13-15 . . . Chicago, IL . . . . . . . . 2238-G8J-02354Oct. 13-15 . . . San Francisco, CA. . . 2238-G8J-02355Oct. 15-17 . . . Arlington, VA . . . . . . 2238-G8J-02361Oct. 20-22 . . . Lake Buena Vista, FL. 2238-G8J-02369Nov. 3-5 . . . . . Arlington, VA . . . . . . 2238-G8J-02333Nov. 3-5 . . . . . San Francisco, CA. . . 2238-G8J-02334Nov. 5-7 . . . . . Chicago, IL . . . . . . . . 2238-G8J-02339Nov. 10-12 . . . Boston, MA . . . . . . . 2238-G8J-02349Nov. 12-14 . . . Pittsburgh, PA. . . . . . 2238-G8J-02330Nov. 17-19 . . . Atlanta, GA . . . . . . . 2238-G8J-02365Nov. 17-19 . . . New York, NY. . . . . . 2238-G8J-02366Nov. 17-19 . . . Seattle, WA . . . . . . . 2238-G8J-02391Nov. 19-21 . . . San Diego, CA . . . . . 2238-G8J-02370

3 days/1.8 CEUs/18 PDUs/21 CPE$2,345/AMA Members $2,095AMA Members save $250

Recommended CPE Credit:21 hours/Basic—Classroom 14 hours//Basic—Live OnlinePrerequisites: Managers with one to three years of experienceAdvance Preparation: Online pre- and post-assessmentDelivery Method: Group Live/Group Internet-basedField of Study:Communication, Business Management and Organization

www.amanet.org/2238

LXL SCHEDULE • 1.2 CEUs/12 PDUs/14 CPE$2,345/AMA Members $2,095

Tuesday and Thursday 2-5 pm ET • 4 Lessons

August 5-14 . . . . . . . . . . . . . . . . . . . . . . . 2238-G8J-02259

September 16-25 . . . . . . . . . . . . . . . . . . . 2238-G8J-02312

October 14-23 . . . . . . . . . . . . . . . . . . . . . 2238-G8J-02371

November 4-13 . . . . . . . . . . . . . . . . . . . . 2238-G8J-02395

Also available as LXL Live Online • goLXL.com

mance boosters for busy professionals

You may also be interested in

New! Painless Performance Managementseminar #7821

Fear and dread? Don’t even know where to begin? Does this describe yourreaction when HR sends the message, “It’s that time of year again”? Good performance management is not a one-time event but a continuous process youcan master. Take the angst out of performance management and create a moreproductive workplace for your team. Learn proven steps to get on top of the process—aligning goals, clarifying expectations, and adopting a “no surprises” approach foryour direct reports—so it's quick, effective and even something you can look forwardto. It's all possible, thanks to a whole new toolkit of techniques.

Wednesdays from 10am to 12:30pm ET or 2pm to 4:30pm ET 1 lesson • 2 1⁄2 hours • .2 CEU • $249www.amanet.org/7821

LXL EXPRESS SKILLS SERIES


MANAGEMENT SKILLS

Making the TransitionTo Management SEMINAR #2231

Set the stage for a successful management career.

This seminar will help you lay the foundation for your managementcareer and provide you with easy-to-apply tools you need to makea successful transition into your new role. In just two days you willgain the practical know-how you need—and the confidence youwant—to step in as an effective new manager.

BENEFITS OF ATTENDING• Understand your new managerial responsibilities—and make aquick, effective transition to your new role

• Establish credibility and effective work styles• Build alliances with peer managers• Master the basic management concepts of coaching, communi -cation, motivation, delegation and performance management

• Practice your listening and feedback skills• Become an effective member of the management team

TOPICS COVERED• Adopting a new manager mindset• Knowing this expectations of your subordinates, peers andclients

• Understanding the business, yourself and others• Building effective relationships• Identifying communication approaches to flex with differentstyles and situations

• Using a structured approach to plan and organize work• Setting SMART goals and initiatives• Getting an overview of delegation techniques, knowledge, and attitudes

• Applying methods to set priorities• Creating solutions to management challenges

WHO SHOULD ATTENDNewly appointed or prospective managers with less than oneyear of management experience.

Classroom Schedule

July 31-Aug. 1. . . . . Atlanta, GA . . . . . . . . . . . 2231-G8J-00610Aug. 11-12 . . . . . . . Chicago, IL . . . . . . . . . . . . 2231-G8J-00616Aug. 18-19 . . . . . . . San Francisco, CA . . . . . . . 2231-G8J-00620Aug. 25-26 . . . . . . . New York, NY . . . . . . . . . . 2231-G8J-00612Sept. 11-12. . . . . . . New York, NY . . . . . . . . . . 2231-G8J-00617Sept. 18-19. . . . . . . Los Angeles, CA . . . . . . . . 2231-G8J-00618Sept. 22-23. . . . . . . Arlington, VA . . . . . . . . . . 2231-G8J-00628Sept. 22-23. . . . . . . Chicago, IL . . . . . . . . . . . . 2231-G8J-00624Oct. 6-7 . . . . . . . . . San Francisco, CA . . . . . . . 2231-G8J-00654Oct. 16-17 . . . . . . . Atlanta, GA . . . . . . . . . . . 2231-G8J-00638Oct. 20-21 . . . . . . . New York, NY . . . . . . . . . . 2231-G8J-00653Nov. 10-11 . . . . . . . Chicago, IL . . . . . . . . . . . . 2231-G8J-00642Nov. 17-18 . . . . . . . Dallas, TX . . . . . . . . . . . . . 2231-G8J-00643Nov. 24-25 . . . . . . . New York, NY . . . . . . . . . . 2231-G8J-006472 days/1.2 CEUs$1,995/AMA Members $1,795 • AMA Members save $200

Available ONLY as LXL live online • goLXL.com

AMA Business Boot Camp:Management and LeadershipEssentials SEMINAR #2172

Based on the book AMA Business Boot Campby Edward T. Reilly

Get a quick, intensive drill in the skills everymanager needs.

This comprehensive seminar takes you, point by point, through the most vital, time-tested management skills, tools and strategies.You’ll complete the Myers-Briggs® (MBTI®) assessment prior toclass to gain a deeper understanding of yourself and others. Then,as you work through each lesson, you’ll refer back to the results topinpoint development opportunities so you can return to your jobwith renewed skills and confidence.

Four 3-hour lessons over four successive days

LESSON 1The Role of a Manager• Using the MBTI assessment as a tool to understand personality types and their impact at work

• The eight roles of a manager• Applying the best communication techniques to different scenarios

• Creating a motivational workplace

LESSON 2Performance Management• Hiring and selecting people• Coaching and delegating to boost performance

LESSON 3Project Management• Balancing six factors: time, cost, scope, risk, resources and quality• Understanding the human side of project management• Understanding a project’s scope, constraints and deliverables• Applying best practices to plan, execute and complete your projects

LESSON 4Strategic Thinking and Leadership• Developing a strategic mindset and clear vision• Applying the Strategic Frame of Reference to move forward• Performing SWOT analysis to create a strategic advantage• Leveraging your style to build power and influence

WHO SHOULD ATTENDAll functional managers looking to revisit and reinvigorate theircompetence and skills in areas crucial to their success.

www.amanet.org/2172

LXL SCHEDULE • 1.2 CEUs • $1,995/AMA Members $1,795

Monday-Thursday 2-5 pm ET • 4 Lessons

September 15-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2172-G8J-00005

November 3-6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2172-G8J-00008

www.amanet.org/2231


MANAGEMENT SKILLS

Classroom Schedule

Aug. 4-6 . . . . . Columbus, OH. . . . . 2295-G8J-01975Aug. 6-8 . . . . . New York, NY . . . . . 2295-G8J-01872Aug. 11-13 . . . San Francisco, CA . . 2295-G8J-01882Aug. 13-15 . . . Arlington, VA. . . . . . 2295-G8J-01885Aug. 13-15 . . . Chicago, IL . . . . . . . 2295-G8J-01886Aug. 20-22 . . . Anaheim, CA. . . . . . 2295-G8J-01897Aug. 20-22 . . . Boston, MA . . . . . . . 2295-G8J-01898Aug. 25-27 . . . Atlanta, GA . . . . . . . 2295-G8J-01904Sept. 3-5 . . . . . Dallas, TX . . . . . . . . 2295-G8J-01867Sept. 3-5 . . . . . New York, NY . . . . . 2295-G8J-01868Sept. 8-10 . . . . Chicago, IL . . . . . . . 2295-G8J-01877Sept. 10-12 . . . Philadelphia, PA. . . . 2295-G8J-01929Sept. 10-12 . . . San Francisco, CA . . 2295-G8J-01881Sept. 17-19 . . . Lake Buena Vista, FL 2295-G8J-01893Sept. 24-26 . . . Las Vegas, NV . . . . . 2295-G8J-01903Sept. 29-Oct. 1 New York, NY . . . . . 2295-G8J-01970Oct. 1-3. . . . . . Chicago, IL . . . . . . . 2295-G8J-01932Oct. 8-10. . . . . Arlington, VA. . . . . . 2295-G8J-01940Oct. 8-10. . . . . Arlington, VA. . . . . . 2295-G8J-01940Oct. 13-15. . . . Atlanta, GA . . . . . . . 2295-G8J-01951

Visit our website for additional dates and locations.


Recommended CPE Credit: 21 hours/Basic —Classroom14 hours/Basic —Live OnlinePrerequisites: Managerial experienceAdvance Preparation: Online pre- and post-assessmentDelivery Method: Group Live/Group Internet-basedField of Study: Communication, Personal Development

FACULTY SPOTLIGHT*

Michael Kammerdienerhas been a training and or-ganization development con-sultant for 20 years, and hisservices have helped to in-crease personal and organiza-tional effectiveness. Hisspecialties include supervisory,management and leadershiptraining, intercultural orienta-tion and adaptation, changemanagement, problem solving and decision mak-ing, and team effectiveness.

*This seminar is also taught by other management experts.

www.amanet.org/2295

BESTSELLER

�

�


Monday and Wednesday 2-5 pm ET • 4 LessonsSeptember 8-17 . . . . . . . . . . . . . . . . . . . . . 2295-G8J-01875

NEW! Monday and Wednesday 9 am–12 noon ET • 4 LessonsOctober 6-15 . . . . . . . . . . . . . . . . . . . . . . . 2295-G8J-01992

Be the catalyst that motivates your team to heightenedproductivity.

In this seminar you’ll gain the self-awareness to successfully manage people—andyourself. Become less of a boss and more of a teacher as you address problememployees and create better relationships up and down the organization. You’llincrease your confidence, leadership skills and professional satisfaction. And win thetrust and cooperation of everyone in your organization.

BENEFITS OF ATTENDING• Motivate and direct the employees yourely on—even when they don’t shareyour values

• Adjust your management and personalstyles to the needs of different situations

• Get more done by using the appropriatedelegation techniques

• Resolve conflict more effectively in a widevariety of situations

• Turn difficult people and poor performersinto team players

• Win the cooperation and trust ofeveryone in your organization

• Increase your confidence, leadership skillsand satisfaction

TOPICS COVEREDThe Experience of Being a Manager• How to get people to want to do whatthey’re supposed to do

• Specific challenges you face whenmotivating others

Values• Values and their impact on work life• Identifying value conflicts

Personal Styles• Determining your own personal styleprofile

• Gaining insight into the strengths andlimitations of your profile

• Using behavioral clues to determineothers’ personal styles

• How to work more effectively with others

Motivation• Motivational factors and their impact onbehaviors and work settings

• How to tailor your motivational efforts toindividual employees and situations

Listening, Body Language, Giving Feed-back and Dealing with Difficult People• Using active listening to gain informationand understand employees’ perspectives

• Applying positive and corrective feedback• Using appropriate values alignment whendealing with difficult employees

Conflict• The dimensions of conflict management• Identifying your own preferred conflictresolution styles

• Analyzing conflict-managementtechniques

Delegation• Different delegation styles• Determining the appropriate delegationstrategies for employees and situations

Organizational Culture and Subculture• The impact of organizational culture andsubculture and “cultural blinders”

• Exploring the assumptions that impactyour team’s thinking and actions

• Identifying and building on the strengthsof your team’s culture

Emotional Intelligence (EI)• The components of emotionalintelligence

• Gaining an honest and accurateassessment of yourself

• Developing an improvement strategy

Ethical Leadership• Identifying your group’s values• Your vision for ethical leadership

WHO SHOULD ATTENDEveryone with management responsibilitieswhose success depends on clear communi-cation, a cooperative attitude and a commit-ment to shared goals.

Successfully Managing People SEMINAR #2295

AMA has been reviewed and approvedas a provider of project managementtraining by the Project ManagementInstitute (PMI).


1-Day Workshop NEW1-Day Workshop


MANAGEMENT SKILLS

Change ManagementWorkshop SEMINAR #2871

Motivate others in the face of uncertainty andcommunicate in a manner that inspires optimalproductivity.

Organizational change is constant. Yet many people react tochange with denial or resistance. As a change leader, your ability to help people overcome their inertia and get onboard with newinitiatives is critical to your success. In this 1-day workshop, you’lllearn practical tools that will enable you to build trust andcommitment and achieve positive results through change initiatives.

BENEFITS OF ATTENDING• Get clear on your own reaction to change as well as thereactions of those you work with

• Appreciate why others may react negatively to change anddiscover how best to respond

• Adapt your communication style to gain buy-in and supportfrom others toward change initiatives

• Increase readiness to embrace change and overcome resistance in yourself and others

• Begin establishing your reputation as someone who canmanage change and demonstrate agility and resilience

• Influence others to follow your lead through any change initiative

TOPICS COVERED• Your role as a change leader • Change-management skills and how to apply them• Practical scenarios to reinforce your new change-management skills

• How you react to change, based on insights from a self-assessment

• How to address and decrease anxiety and concentrate onproductivity and results

• Ways to set a positive example for others when handlingchange in the workplace

• Job aids and tools you can apply in your work environment

WHO SHOULD ATTENDSupervisors, team leaders and managers responsible for implementing change initiatives within their organization.

Classroom Schedule www.amanet.org/2871

Aug. 11 . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2871-G8J-00011Sept. 8 . . . . . . . . . . San Francisco, CA . . . . . . . 2871-G8J-00012Oct. 20 . . . . . . . . . . Arlington, VA . . . . . . . . . . 2871-G8J-00002Nov. 3 . . . . . . . . . . . Dallas, TX . . . . . . . . . . . . . 2871-G8J-00004

1 day/.6 CEU • $1,245/AMA Members $1,095

Also available as LXL live online • goLXL.com

1-DAY LXL SCHEDULE • $1,245/AMA Members $1,095

10am to 1pm ET and 2 to 5pm ET • 2 lessonsOctober. 31 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2871-G8J-00003

Delegation Boot CampSEMINAR #2819

Don’t work harder, work smarter!

This fast-paced, intensive 1-day seminar gives you real-worldpractice in delegation strategies that will reduce your stress level,empower your staff and build morale. Put this delegation skillstraining to work for you to pinpoint the right task, the right time and the right person to help you maximize productivity foryou and your team.

BENEFITS OF ATTENDING• Exhibit greater competence and confidence in assigning workand responsibilities

• Foster greater teamwork, cooperation and collaborationthrough clear delineation of roles and authority

• Prevent miscommunication when setting tasks andexpectations

• Influence team members to share your responsibilities• Empower and motivate staff to handle more difficultassignments

TOPICS COVERED• The repercussions of poor delegation on performance andhow to avoid common mistakes

• Delegation basics: what to assign, who to select, when tostart, how to maintain control and give feedback

• How to delegate to a group• Communication issues, checkpoints and task-related support• How to overcome reluctance, resistance and lack ofmotivation

• Delegating without authority• Quality management and accountability• Control and follow-up procedures (without micromanaging)• How to recognize, reinforce and reward performance• Practice, role-play, case studies and script analysis

WHO SHOULD ATTENDManagers, supervisors, project managers and team leaderswho have direct reports or work in a team environment.


Aug. 1 . . . . . . . . . . San Francisco, CA . . . . . . . 2819-G8J-00213Sept. 15 . . . . . . . . . New York, NY . . . . . . . . . . 2819-G8J-00210Oct. 17 . . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2819-G8J-00228Nov. 24 . . . . . . . . . . Arlington, VA . . . . . . . . . . 2819-G8J-00218




10am to 1pm ET and 2 to 5pm ET • 2 lessonsSeptember 29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2819-G8J-00231November 14 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2819-G8J-00229


MANAGEMENT SKILLS

Workers have too many assigned tasksand too many competing priorities. Peoplecan’t identify key goals and, therefore,can’t deliver excellent results. Individuals,even entire departments, lack opencommunication. Crises are often reactedto with fast, less-than-effective decisions.

The good news is that changing ineffectivebehaviors to effective behaviors will benefiteveryone in your organization. The 7Habits® can help you to not only bettermanage yourself, but learn to lead othersand unleash team potential.

BENEFITS OF ATTENDING• Define the contribution you want tomake and what you want to accomplish

• Enhance your leadership abilities andreach your full potential

• Judge the goals your efforts should befocused on using daily and weeklyplanning

• Communicate effectively and raise thelevels of trust within your team

• Build better relationships and becomemore effective as a manager

TOPICS COVEREDHabit 1: Be Proactive• Become a resourceful, innovative managerwho quickly accomplishes goals and moti -vates team members to get things done

Habit 2: Begin with the End in Mind• Have a clear vision of what you want yourcontribution as a manager to be andshape your own future

Habit 3: Put First Things First• Focus on top priorities and be regarded forfollow- through and organizational skills;eliminate the unimportant

Habit 4: Think Win-Win• Cultivate enthusiasm with performancemeasurements that satisfy both employeeand employer goals; share recognition andsuccess

Habit 5: Seek First to Understand, Then Be Understood• Give honest, accurate feedback thatdevelops trust and understand the physicalcomponents of communication and howthey impact the message

Habit 6: Synergize• Understand how differences can contributeto innovative solutions; maximize opinions,perspectives and backgrounds

Habit 7: Sharpen the Saw• Maintain and increase effectiveness byrenewing yourself mentally and physically

WHO SHOULD ATTENDManagers who are seeking to become moreefficient, build better relationships and helptheir organization succeed.

Attendees will receive:• The 7 Habits of Highly Effective People®Audio CD—The bestselling audio book.

• Participant Guidebook—a manual filled with examples and exercises.

• Management Essentials—a book ofresources for dealing with managementchallenges.

Classroom Schedule

July 31-Aug. 1. Durham, NC . . . . . . 2602-G8J-00263Aug. 4-5 . . . . . New York, NY . . . . . 2602-G8J-00206Aug. 11-12 . . . Chicago, IL. . . . . . . . 2602-G8J-00212Aug. 11-12 . . . Portland, OR . . . . . . 2602-G8J-00236Aug. 18-19 . . . Virginia Beach, VA . . 2602-G8J-00218Sept. 4-5 . . . . . San Diego, CA . . . . . 2602-G8J-00264Sept. 8-9 . . . . . Morristown, NJ . . . . 2602-G8J-00223Sept. 11-12 . . . Boston, MA . . . . . . . 2602-G8J-00213Sept. 15-16 . . . Chicago, IL. . . . . . . . 2602-G8J-00262Oct. 6-7. . . . . . Philadelphia, PA . . . . 2602-G8J-00266Oct. 9-10. . . . . Denver, CO . . . . . . . 2602-G8J-00244Oct. 13-14. . . . New York, NY . . . . . 2602-G8J-00250Oct. 23-24. . . . Chicago, IL. . . . . . . . 2602-G8J-00254Oct. 30-31. . . . Atlanta, GA . . . . . . . 2602-G8J-00259



Recommended CPE Credit: 14 hours/AdvancedPrerequisites: Familiarity with the 7 Habits®

frameworkAdvance Preparation: NoneDelivery Method: Group Live/Group Internet-basedField of Study: Communication, Personal Development

FACULTY SPOTLIGHT*

Jennifer Cohen has exten-sive experience in trainingand human resources devel-opment. She works withclients in a wide range of industries including finance,technology, health care andmedical. She is affiliatedwith the OD LearningGroup, Boston Facilitator’sRoundtable, Association ofCareer Professionals International and the International Coaching Federation.

*All faculty are trained experts in FranklinCovey’s 7 Habits of Highly Effective People® curriculum.


For Managers SEMINAR #2602

By FranklinCovey—now available through AMAThe 7 Habits of Highly Effective People® courses are based on the teachings of Dr. Stephen R. Covey

Cultivate effectiveness, lead with excellence and transform yourteam for breakthrough results.

National surveys* of thousands of employees disclosed that while many people workhard, they are worried about their lack of effectiveness.

Survey results indicate:1. Less than 50% of your team’s time is spent on the company’s most important objectives2. Only 14% of employees feel they are contributing to company success3. Less than half of your team know company’s goals

*Results of xQ Surveys conducted by Harris Interactive

www.amanet.org/2602

AMA has been reviewed andapproved as a provider of projectmanagement training by the ProjectManagement Institute (PMI).

PMI accreditation only applies to Classroom-led seminar.

LXL SCHEDULE • 1.2 CEUs/14 CPE$1,995/AMA Members $1,795

Wednesday and Thursday 12-5:30 pm ET • 2 Lessons

August 20-21 . . . . . . . . . . . . . . . . . . . . . . . 2602-G8J-00221

November 5-6 . . . . . . . . . . . . . . . . . . . . . . 2602-G8J-00240

BESTSELLER

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MANAGEMENT SKILLS

Effectively and smoothly manage the change in your role andyour responsibilities.

Being pulled in different directions? Unsure how to manage competing priorities?Doing some things that are counterproductive?

This seminar will prepare you for a complete change of responsibilities and helpyou plan for the challenges ahead. You’ll come away with a better understandingof what your boss, peers, staff and company expect from you. This seminar willprepare you to assume that all-important first supervisory role with greaterconfidence and success.

BENEFITS OF ATTENDING• Create a new game plan for growth • Let go of your former role and establishyour credibility

• Develop legal awareness to act andbehave in compliance with workplacelaws

• Adjust your behavioral style to giveyourself a more winning edge

• Discover the secrets to inspiring andmotivating your direct reports

• Use the instant feedback model to build asuccessful coaching relationship

• Control your emotions and thinkstrategically when dealing with conflicts

• Be definite and decisive in managing andprotecting your time

TOPICS COVEREDSetting Yourself up for Success• Understanding your new role as asupervisor

• Making a change or letting go: workingwith the three phases of change

• Recognizing common challenges andpitfalls to avoid

• Meeting the expectations of keystakeholders, including your boss, directreports,

• senior management and former peers• Conducting a gap analysis to determinehow to meet critical expectations

Developing Legal Awareness• Understanding basic equal employmentopportunity (EEO) laws

• Gaining legal awareness in all aspects ofthe performance cycle

Leveraging Your Personal Style with thePersonal Style (PSI) Assessment • Understanding your own personal styleand the styles of others

• Focusing on clues that can help pinpointan individual’s personal style

• Flexing your personal style to build moreeffective relationships

Motivating Others• Conducting an employee motivationanalysis

• Creating a motivating work environmentbased on each employee’s personal style

Managing Employee Performance• Setting SMART goals for yourself andothers

• Using a five-step model to train youremployees

• Giving and receiving supportive andcorrective feedback

Delegating Work to Your Team• Creating a plan for delegation and usingthis process to assign key tasks

• Overcoming your fears of turning overresponsibility and authority

Handling Conflict with Ease • Knowing your conflict handling styles • Developing the right conflict approach foreach individual and situation

Managing Your Time• Applying the time priority model toworkplace tasks

• Managing and protecting your time toget more of the right things done

WHO SHOULD ATTENDNewly promoted supervisors with less thanone year of experience in this position.

FACULTY SPOTLIGHT*

Darlene Carver, CPS, MBAsays that “Training is aboutbeing proactive rather thanreactive.” Her seminars focuson teaching and inspiringpeople to acquire strongcommunication and problem-solving skills, work effectivelyin teams, learn strategies tocope with multiple demandsand develop managerial skills

*This seminar is also taught by other managementexperts.

Making the Transition from StaffMember to Supervisor SEMINAR #2243

www.amanet.org/2243

Classroom Schedule

Aug. 4-5 . . . . . Arlington, VA . . . . . 2243-G8J-01008Aug. 4-5 . . . . . Seattle, WA. . . . . . . 2243-G8J-01025Aug. 14-15 . . . New York, NY . . . . . 2243-G8J-00996Aug. 18-19 . . . Chicago, IL . . . . . . . 2243-G8J-01027Aug. 18-19 . . . Los Angeles, CA . . . 2243-G8J-01062Sept. 8-9 . . . . . Arlington, VA . . . . . 2243-G8J-00992Sept. 8-9 . . . . . Dallas, TX . . . . . . . . 2243-G8J-01013Sept. 15-16 . . . Chicago, IL . . . . . . . 2243-G8J-01000Sept. 15-16 . . . San Francisco, CA . . 2243-G8J-01001Sept. 22-23 . . . New York, NY . . . . . 2243-G8J-01010Oct. 2-3 . . . . . . San Francisco, CA . . 2243-G8J-01054Oct. 9-10 . . . . . New York, NY . . . . . 2243-G8J-01037Oct. 13-14 . . . . Arlington, VA . . . . . 2243-G8J-01043Oct. 23-24 . . . . Boston, MA. . . . . . . 2243-G8J-01057Oct. 27-28 . . . . Chicago, IL . . . . . . . 2243-G8J-01060Nov. 3-4 . . . . . . Atlanta, GA. . . . . . . 2243-G8J-01047Nov. 13-14. . . . New York, NY . . . . . 2243-G8J-01042Nov. 20-21. . . . Chicago, IL . . . . . . . 2243-G8J-01064Nov. 24-25. . . . San Francisco, CA . . 2243-G8J-01058

2 days/1.2 CEUs$1,895/AMA Members $1,695AMA Members save $200

LXL SCHEDULE • 1.2 CEUs$1,895/AMA Members $1,695


August 5-14 . . . . . . . . . . . . . . . . . . . . . . . . 2243-G8J-01028

September 16-25 . . . . . . . . . . . . . . . . . . . . 2243-G8J-01002

November 4-13 . . . . . . . . . . . . . . . . . . . . . 2243-G8J-01030



MANAGEMENT SKILLS

Balance conflicting demands while creating an atmosphere ofcreativity, enthusiasm and commitment.

In this hands-on course you’ll review the nuts and bolts of your supervisoryresponsibilities, performance management (including coaching and annualperformance appraisals) and the requisite recordkeeping. Plus, managing formerpeers, bosses and expectations. Learn proven supervisory techniques that you canput into action immediately�and acquire the tools savvy supervisors use to plan,organize, communicate and effectively monitor every situation.

BENEFITS OF ATTENDING• Understand how to succeed in a rapidlychanging environment

• Learn to plan, organize, communicateand monitor like a pro

• Apply the most appropriate supervisorystyle to each individual and situation

• Understand your legal responsibilities• Learn how to give constructive criticism• Maximize productivity by capitalizing onindividual differences

• Learn techniques to cope with difficultemployees

• Use delegation for effective employeedevelopment, time management andmotivation

• Increase job satisfaction and work outputthrough coaching

TOPICS COVEREDEmbracing Your New Role and Expectations• What your boss, employees, peers andsenior management expect from you inyour supervisory role

• Four basic management functions:planning, organizing, communicating,monitoring

Managing a Diverse Workforce• Diversity issues and how they affect you,your work unit and your company

• Understanding the Americans withDisabilities Act (ADA), hostileenvironment and other key laws andlegal terms relevant to your supervisoryposition

Filling Your Communication Skills Toolbox• Advantages and disadvantages of one-way vs. two-way communication

• Capitalizing on the benefits of email

Communications and Team Performance• Demonstrating paraphrasing to check forcontent understanding

• Experiencing the impact of nonverbalcommunication

• Sending harmonious messages• How to ask questions that get theanswers you really need

Coaching for High-Quality Performance• Giving and receiving constructive criticism • How to minimize defensiveness inyourself and others

• Demonstrating a five-step coachingdiscussion model

Creating a Motivating Environment• The essentials of motivation• Demonstrating rules for reinforcingproductive behavior

Taking Delegation, Performance andTeam Development to the Next Level of Excellence• Using delegation as a motivational tool• Developing a strategy for solving acurrent employee motivational problem

Managing Performance Appraisals• Understanding your company’s appraisalsystem

• Recordkeeping and compliance issues• Writing a performance appraisaldocument

• Conducting an effective performanceappraisal meeting

Managing Time Effectively• Key principles of effective timemanagement

• Sharing time management best practices• Five stages of managing meetings

WHO SHOULD ATTENDNew supervisors with fewer than five years ofsupervisory experience.

Classroom Schedule

Aug. 4-6 . . . . . Charlotte, NC . . . . . 2248-G8J-01964Aug. 4-6 . . . . . New York, NY . . . . . 2248-G8J-01912Aug. 6-8 . . . . . Dallas, TX. . . . . . . . . 2248-G8J-01916Aug. 6-8 . . . . . San Diego, CA . . . . . 2248-G8J-01937Aug. 25-27 . . . Arlington, VA. . . . . . 2248-G8J-01946Aug. 25-27 . . . Chicago, IL. . . . . . . . 2248-G8J-01947Aug. 25-27 . . . San Francisco, CA . . 2248-G8J-01928Sept. 8-10 . . . . Anaheim, CA. . . . . . 2248-G8J-01939Sept. 8-10 . . . . Houston, TX. . . . . . . 2248-G8J-01920Sept. 8-10 . . . . New York, NY . . . . . 2248-G8J-01922Sept. 15-17 . . . Boston, MA . . . . . . . 2248-G8J-01932Sept. 17-19 . . . Arlington, VA. . . . . . 2248-G8J-01936Sept. 24-26 . . . Chicago, IL. . . . . . . . 2248-G8J-01944Sept. 24-26 . . . San Francisco, CA . . 2248-G8J-01945Oct. 1-3. . . . . . Portland, OR . . . . . . 2248-G8J-02000Oct. 6-8. . . . . . Atlanta, GA . . . . . . . 2248-G8J-01970Oct. 6-8. . . . . . St Pete Beach, FL . . . 2248-G8J-02010Oct. 8-10. . . . . Chicago, IL. . . . . . . . 2248-G8J-01992



Recommended CPE Credit: 21 hours/Basic —Classroom14 hours/Basic —Live OnlinePrerequisites: Supervisors with fewer than five years of supervisory experienceAdvance Preparation: Online pre- and post-assessmentDelivery Method: Group Live/Group Internet-basedField of Study: Communication, BusinessManagement and Organization

FACULTY SPOTLIGHT*

Lawrence N. Libauer spe-cializes in organizational de-velopment, managementtraining, labor relations, em-ployment discrimination is-sues and human resources.He has authored one of the25 “Best of the Best” casestudies in The AMA TrainersActivity Book (AMACOM,2004) and served on theHuman Resources Certification Institute (HRCI)team that writes and edits questions for the SPHRand PHR certification examinations.


Management Skills for New Supervisors SEMINAR #2248 www.amanet.org/2248

BESTSELLER

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September 9-18 . . . . . . . . . . . . . . . . . . . . . 2248-G8J-01913

November 4-13 . . . . . . . . . . . . . . . . . . . . . 2248-G8J-01990

AMA has been reviewedand approved as aprovider of projectmanagement training bythe Project ManagementInstitute (PMI).



MANAGEMENT SKILLS

Leadership Skills forSupervisors SEMINAR #2517

Develop your own leadership game plan—become a take-charge supervisor.

This seminar will explore how supervisors can maintain technicalexpertise while demonstrating the right type of leadership. It willgive you the personal, interpersonal and group skills to be influ -ential in one-on-one situations, facilitate group performance andbecome an overall effective leader.

BENEFITS OF ATTENDING• Develop interpersonal skills that help you communicate, listen and handle conflicts

• Become more effective at influencing others• Accomplish goals and control outcomes when dealing with staff, peers, management and other departments

• Learn how to work with groups and teams to solve problems and accomplish projects

• Hold performance discussions that result in changed behavior and enhanced productivity

• Analyze your own style of behavior and recognize yourstrengths/weaknesses

TOPICS COVERED• How to empower yourself and your staff• How to build credibility and trust• Analyzing effective listening processes and skills• Learning participative leader skills and techniques• The three steps of the continuous performance appraisalprocess

• Coaching, mentoring and how to give constructive feedback• Decision-making tools for effective leadership• Teams vs. work groups: learning to lead and building personaleffectiveness

WHO SHOULD ATTENDSupervisors who attend this seminar will develop the individual,group and one-on-one leadership skills they need to keep upwith their evolving management roles and responsibilities.

Visit www.amanet.org/2517 for details about CPE credits.

Classroom ScheduleAug. 11-13 . . . . . . . Arlington, VA . . . . . . . . . . 2517-G8J-00594Sept. 8-10. . . . . . . . San Francisco, CA . . . . . . . 2517-G8J-00593Oct. 1-3 . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2517-G8J-00605Oct. 20-22 . . . . . . . New York, NY . . . . . . . . . . 2517-G8J-00603Nov. 19-21 . . . . . . . Arlington, VA . . . . . . . . . . 2517-G8J-00601

3 days/1.8 CEUs$2,195/AMA Members $1,995 • AMA Members save $200

www.amanet.org/2517

AMA has been reviewed and approved as aprovider of project management training bythe Project Management Institute (PMI).

Managing Today’s IT and Technical ProfessionalsSEMINAR #2285

You have the experience and the technical skills.

Now add the management know-how to drive results.Managing technical professionals demands a whole new set of skills. In just three days, you’ll learn how to get your projectteams, work groups and task forces working together moreefficiently and productively.

BENEFITS OF ATTENDING• Understand what drives or motivates technical people• Develop a broader organizational perspective• Learn which combination of best management approachesworks best for your team

• Align the technical professional’s goals with business goals• Analyze performance based on business requirements

TOPICS COVERED• Using the MBTI® Instrument to understand your type and theworking styles of those you manage

• How the characteristics of the “typical” IT and technicalprofessional affect your management actions

• Planning—the foundation of managing technical pros• Communicating, making decisions with technical professionals• Delegating, motivating and coaching• Choosing talented technical professionals• Managing progress and evaluating performance

WHO SHOULD ATTENDIT and technical professionals who have been—or are about tobe—promoted to a management position, experienced man-agers who are new to the technical environment.

Classroom ScheduleSept. 24-26. . . . . . . New York, NY . . . . . . . . . . 2285-G8J-00503Oct. 27-29 . . . . . . . Chicago, IL . . . . . . . . . . . . 2285-G8J-00507Nov. 12-14 . . . . . . . Arlington, VA . . . . . . . . . . 2285-G8J-00512

3 days/1.8 CEUs/18 PDUs$2,345/AMA Members $2,095 • AMA Members save $250


www.amanet.org/2285

LXL SCHEDULE • 1.2 CEUs/12 PDUs • $2,345/AMA Members $2,095


August 4-7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2285-G8J-00502



MANAGEMENT SKILLS

This program has been approved for 18 recertification credithours toward PHR, SPHR and GPHR recertification throughthe Human Resource Certification Institute (HRCI). For moreinformation about certification or recertification, please visit theHRCI homepage at www.hrci.org

Coaching and CounselingFor Outstanding JobPerformance SEMINAR #2246

Empower every employee to become moreeffective, productive and committed.

Every employee can reach higher levels of performance, includingyour average and best performers. What they need is a coachwho can routinely manage, think and interact in ways thatmaximize their individual effectiveness. This is your seminar to get their discretionary efforts and get the most out of your team.

BENEFITS OF ATTENDING• Minimize repeat performance failures• Close the gaps between current and desired outcomes• Assist and challenge your best performers to greater levels of success

• Integrate coaching seamlessly into everyday interaction

TOPICS COVERED• Managerial coaching, why and how it works• Tools and skills in support of coaching• AMA Guide to managerial coaching process— Gathering data on performance— Understanding the impact— Interviewing to discuss recent performance— Developing an action plan for constructive change— Executing plan; examining progress

• Individual and team coaching• Issues related to effective coaching• How to shift your mindset from a boss to a coach• Creating a performance expectations planner

WHO SHOULD ATTENDManagers who want to improve results and get discretionaryefforts from their team.

SPECIAL FEATUREPartner activity and coaching lab to reinforce learning and application.


Classroom ScheduleAug. 4-6 . . . . . . . . . Philadelphia, PA . . . . . . . . 2246-G8J-00321Sept. 10-12. . . . . . . Arlington, VA . . . . . . . . . . 2246-G8J-00314Sept. 29-Oct. 1 . . . . Chicago, IL . . . . . . . . . . . . 2246-G8J-00323Nov. 3-5 . . . . . . . . . New York, NY . . . . . . . . . . 2246-G8J-00318

3 days/1.8 CEUs/18 PHR/SPHR$2,195/AMA Members $1,995 • AMA Members save $200

www.amanet.org/2246

Confronting the Tough StuffSEMINAR #2140

Successfully manage timely “real-life” challengesand increase your effectiveness as a leader.

In our rapidly changing business environment, sticky situationsare bound to arise. Now you can prepare for the unexpectedwith renewed problem-solving skills and enhanced confidence.You’ll role-play real life situations that challenge your solidmanagement skills as you handle the issues of today: teamdysfunction, mediation between difficult employees and copingand working through “survivor” shock from reorganization,mergers and acquisitions.

BENEFITS OF ATTENDING• Master practical, proven techniques for dealing withuncomfortable, challenging situations

• Become skilled at avoiding potentially litigious situations• Write a difficult-to-create performance evaluation• Enhance your team-coaching skills• Overcome communication barriers to productivity• Understand how to supervise while coping with survivor shock

TOPICS COVERED• How to coach uncooperative employees• Constructive and destructive conflict and how to captureconflict’s benefits

• Techniques for using conflict to increase cohesion• The four stages of mediation• Learning to effectively delegate to reluctant staffers• Motivating “survivors”: strategies for helping employeesovercome organizational and interpersonal obstacles toperformance

• How to write helpful, legally sound performance appraisals

WHO SHOULD ATTENDManagers and supervisors with two to five years of experience,process and production supervisors, and alumni of AMA’s Man-agement Skills for New Managers, Management Skills for NewSupervisors and Making the Transition from Staff Member toSupervisor.


Classroom ScheduleSept. 8-9. . . . . . . . . Atlanta, GA . . . . . . . . . . . 2140-G8J-00175Oct. 9-10 . . . . . . . . San Francisco, CA . . . . . . . 2140-G8J-00193Nov. 10-11 . . . . . . . New York, NY . . . . . . . . . . 2140-G8J-00191


www.amanet.org/2140


Improving Your Managerial EffectivenessSEMINAR #2508

Understand the key components of team dynamics and upgrade performance.

In this dynamic 3-day course for midlevel and developingmanagers, you’ll focus on understanding yourself as aspringboard to understanding others, communicating differentlyand enhancing the performance of each team member. Learnthe importance of team dynamics—and how to impact them.Become more adept at giving feedback and coaching, so youcan lead with confidence.

BENEFITS OF ATTENDING• Exert influence based on deeper self-awareness• Enhance team cohesiveness by considering individual goals,values, comfort zones/stretch areas

• Polish delegation, motivation, conflict management skills• Instill a culture based on trust, partnership and respect• Anticipate and manage conflict with increased confidence• Encourage open communication• Engage in a team-building “wild brush fire” exercise

TOPICS COVERED• Increasing your team’s levels of competency • Finding ways to motivate and influence people • Dealing with and managing conflicts • Adopting behaviors that lead to effective team performance • Becoming a transformational coach• Improving your delegation styles and approaches • Managing and leading change in complex environments • Applying the concepts you’ve learned to a simulated case

WHO SHOULD ATTENDManagers with three to five years of management experience.


Classroom ScheduleJuly 30-Aug. 1. . . . . New York, NY . . . . . . . . . . 2508-G8J-01170Aug. 13-15 . . . . . . . San Diego, CA . . . . . . . . . 2508-G8J-01192Aug. 20-22 . . . . . . . Arlington, VA . . . . . . . . . . 2508-G8J-01162Sept. 8-10. . . . . . . . Atlanta, GA . . . . . . . . . . . 2508-G8J-01159Sept. 17-19. . . . . . . New York, NY . . . . . . . . . . 2508-G8J-01175Sept. 17-19. . . . . . . San Francisco, CA . . . . . . . 2508-G8J-01167Oct. 1-3 . . . . . . . . . Arlington, VA . . . . . . . . . . 2508-G8J-01182Oct. 15-17 . . . . . . . Chicago, IL . . . . . . . . . . . . 2508-G8J-01183Oct. 22-24 . . . . . . . New York, NY . . . . . . . . . . 2508-G8J-01188Oct. 29-31 . . . . . . . San Francisco, CA . . . . . . . 2508-G8J-01186Nov. 3-5 . . . . . . . . . Boston, MA . . . . . . . . . . . 2508-G8J-01194


www.amanet.org/2508

Collaborative Leadership Skills for Managers SEMINAR #2186

Develop a collaborative style to enhance teamcommitment and individual performance.

Why become a collaborative leader? Because it gives you theability to break down silos, to create an energetic departmentand team that has better business results. This seminar will giveyou the skills to be an adaptive manager, someone who cancreate clarity, vision and build mutual trust with your team andother departments. It will show you how to inspire optimalperformance from team members and help bring out theirstrongest talents.

BENEFITS OF ATTENDING• Become more effective by enabling each team member toshare ideas and generate solutions

• Remove roadblocks that prevent employees from doing theirbest work

• Enhance team creativity and involvement without expensiveprograms or initiatives

• Differentiate yourself and become more influential in yourorganization

• Help increase employee retention and engagement• Develop a mindset that can increase your innovation skills andproduce new ideas

• Provide greater opportunities for employees to own andimplement their ideas

• Assuage performance issues by increasing employeeinvolvement and leadership skills

TOPICS COVERED• Customizing your management style to encourage employeesto find their own answers to business challenges

• Creating a culture that fosters involvement from all employeesand helps break down silos and isolationism

• Embracing social media to enhance discussions, obtainrecommendations and information, network and establishrelevance

• Discovering the benefits and virtues of over-communication• Improving accountability by allowing your employees to haveownership of the results of their efforts

• Employing a collaborative process that is effective with allcommunication styles

• Setting up a framework for collaboration

WHO SHOULD ATTENDMidlevel managers who want to inspire greater involvement, creativity and knowledge sharing in their employees.


Classroom ScheduleJuly 31-Aug. 1. . . . . New York, NY . . . . . . . . . . 2186-G8J-00066Aug. 18-19 . . . . . . . Dallas, TX . . . . . . . . . . . . . 2186-G8J-00069Sept. 15-16. . . . . . . Arlington, VA . . . . . . . . . . 2186-G8J-00087Oct. 6-7 . . . . . . . . . New York, NY . . . . . . . . . . 2186-G8J-00088Nov. 17-18 . . . . . . . Chicago, IL . . . . . . . . . . . . 2186-G8J-00083


www.amanet.org/2186


MANAGEMENT SKILLS


Moving from anOperational Manager to aStrategic Leader SEMINAR #2242

Anticipate, initiate and manage change.

Seize this opportunity to become an innovator, a persuasiveplayer and a champion of strategic change, adding value toyour organization, your customers and your stakeholders.

BENEFITS OF ATTENDING• Help your team achieve greater competitiveness• Initiate strategies to move you closer to your vision• Understand the needs and expectations of your customers• Build your influence and create strategic alliances• Identify your unit’s strengths and weaknesses• Encourage risk taking and innovation at all levels• Develop persuasive skills to sell your strategic ideas

TOPICS COVERED• Balancing operational and management skills• The strategic model…a strategic leader’s approach• Applying a SWOT analysis to your team• Creating a vision statement and making it a reality• Encouraging innovative solutions• Communicating your strategic plan

WHO SHOULD ATTENDManagers with five years or less of management experience.

Classroom ScheduleAug. 4-5 . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2242-G8J-00724Aug. 21-22 . . . . . . . New York, NY . . . . . . . . . . 2242-G8J-00727Sept. 8-9. . . . . . . . . Arlington, VA . . . . . . . . . . 2242-G8J-00729Sept. 15-16. . . . . . . Los Angeles, CA . . . . . . . . 2242-G8J-00725Oct. 13-14 . . . . . . . Atlanta, GA . . . . . . . . . . . 2242-G8J-00745Oct. 20-21 . . . . . . . New York, NY . . . . . . . . . . 2242-G8J-00747Nov. 6-7 . . . . . . . . . San Francisco, CA . . . . . . . 2242-G8J-00750Nov. 24-25 . . . . . . . Chicago, IL . . . . . . . . . . . . 2242-G8J-00749


This program has been approved for 12 recertification credit hours towardPHR, SPHR and GPHR recertification through the Human Resource Certi-fication Institute (HRCI). For more information about certification or recerti-fication, please visit the HRCI homepage at www.hrci.org

www.amanet.org/2242

Preparing for LeadershipWhat It Takes to Take the LeadSEMINAR #2536

You want to become a leader, but are you readyto take that step?

Discover the heart, soul and mind of true leadership—and whatpeople expect from, and respect in, leaders. Examine your rolesas strategist, change agent, coach, manager, communicator,mentor and team leader…and learn how to develop your uniqueleadership style for maximum impact.

BENEFITS OF ATTENDING• Understand what a leader is…and isn’t • Project a more dynamic image: look and talk like a leader• Take on your first leadership position with greater confidence• Protect yourself against the pitfalls of politics• Refine your leadership skills in gaining and using power andinfluence positively

TOPICS COVERED• Exploring the challenges and opportunities of a leader• Your leadership style and adapting to the needs of others• Developing strategies for getting support for your agenda• Understanding what really motivates people• Building your influence and power• Developing key relationships and alliances

WHO SHOULD ATTENDAny manager who is a potential candidate for a leadershiprole—or who is about to take on a new leadership assignment.

Classroom Schedule

Aug. 11-12 . . . . . . . New York, NY . . . . . . . . . . 2536-G8J-00697Aug. 14-15 . . . . . . . Los Angeles, CA . . . . . . . . 2536-G8J-00706Aug. 18-19 . . . . . . . Dallas, TX . . . . . . . . . . . . . 2536-G8J-00738Aug. 21-22 . . . . . . . Chicago, IL . . . . . . . . . . . . 2536-G8J-00703Sept. 8-9. . . . . . . . . Arlington, VA . . . . . . . . . . 2536-G8J-00694Sept. 15-16. . . . . . . Atlanta, GA . . . . . . . . . . . 2536-G8J-00700Sept. 25-26. . . . . . . San Francisco, CA . . . . . . . 2536-G8J-00704Oct. 2-3 . . . . . . . . . Cincinnati, OH . . . . . . . . . 2536-G8J-00719Oct. 13-14 . . . . . . . New York, NY . . . . . . . . . . 2536-G8J-00731Nov. 17-18 . . . . . . . Morristown, NJ . . . . . . . . . 2536-G8J-00739Nov. 24-25 . . . . . . . Arlington, VA . . . . . . . . . . 2536-G8J-00724


www.amanet.org/2536


LXL SCHEDULE • 1.2 CEUs/12 PHR/SPHR • $2,195/AMA Members $1,995

Wednesday 2-5 pm ET • 4 Lessons

August 6-27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2242-G8J-00738

October 29-November 19 . . . . . . . . . . . . . . . . . . . . . . . . . 2242-G8J-00752


Monday 2-5 pm ET • 4 Lessons

November 3-24 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2536-G8J-00725

LEADERSHIP DEVELOPMENT


Also available as LXL Live Online • goLXL.com Also available as LXL Live Online • goLXL.com



Coaching from a DistanceDeveloping Your Team WhenYou Can’t Be Face to FaceSEMINAR #2559

Successful coaching is challenging and rewarding—but coaching remotely or in a virtual environmentdemands all-new rules.

The countless ways in which professionals now communicatemeans business can be conducted almost anywhere. This hasintroduced the element of distance (both real and virtual) betweencoach and subject. Coaching skills that once worked so effectivelyface to face won’t get the job done today. For a remote or virtualenvironment, coaches must develop an entirely new battery ofskills—from innovative ways of listening to new measures ofcoaching success. This new Live Online Seminar covers it all in fourdynamic lessons, with a sharp focus on skill building and modelingtechniques that will enable coaches to move their teams to thenext level of professional development regardless of distance.

Four 3-hour lessons over a 4-week period

LESSON 1Virtual Coaching Skills for Increased Effectiveness• Assessing strengths and weaknesses as a virtual coach• Flexing your style to increase effectiveness• Blending coaching tasks, emotional intelligence and coaching skills

LESSON 2Building Employee Loyalty, Trust and Connection Through Coaching• Identifying the strengths to develop in others• Paying attention to strengths and providing feedback• Skills and behaviors needed for performance coaching

LESSON 3Preparation and Planning for Virtual Coaching• Identifying coachable moments• Probing questioning• Emotional intelligence behaviors that require coaching

LESSON 4Team Coaching• Characteristics of effective virtual teams• Building trust at each stage of virtual team development• Applying team coaching principles to real situations/challenges

WHO SHOULD ATTENDManagers, team leaders, senior managers and project man-agers of global and geographically dispersed teams.

www.amanet.org/2559


Tuesday and Thursday 2-5 pm ET • 4 LessonsAugust 12-21. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2559-G8J-00025

September 9-18. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2559-G8J-00017

September 30-October 9 . . . . . . . . . . . . . . . . . . . . . . . . . 2559-G8J-00023

November 11-20 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2559-G8J-00021

NEW! Tuesday and Thursday 9 am–12 noon ET • 4 LessonsOctober 14-23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2559-G8J-00029

www.amanet.org/2604

Available ONLY as LXL live online • goLXL.com Leading at the Speed of Trust SEMINAR #2604

By FranklinCovey—now available through AMA Leading at the Speed of Trust is based on the teachings of Stephen M.R. Covey.

Accelerate performance and reduce waste bybuilding leadership trust.

Trust-related problems like redundancy, bureaucracy, fraud and turn -over eat away at an organization’s bottom line in the form of slowedproductivity, diverted resources and missed opportunities. Doingbusiness at the “Speed of Trust” dramatically lowers costs, speeds upresults and increases profits and influence. This highly interactiveworkshop uses powerful tools to engage you in the real work ofidentifying and closing the trust gaps that exist in your organization.

BENEFITS OF ATTENDING• Know how trust building can accelerate growth, enhancecollaboration and promote innovation

• Learn how others perceive your trustworthiness from yourpersonal tQ™ Report

• Understand the real, measurable “Trust Taxes” you may bepaying without knowing it

• Change “Trust Taxes” to “Trust Dividends”—the benefits thatcome from growing relationships of trust

• Make action plans to build “Trust Accounts” with key stakeholders• Begin using the Language of Trust as an important cultural lever

TOPICS COVERED• Self Trust®: Taking responsibility and acting with integrity• Relationship Trust®: Developing and restoring trust• Organizational Trust®: Leading change and creating a shared vision• Market Trust®: Developing loyal customers and enhancingorganizational reputation

• Societal Trust®: Giving back to the community and contributingto society

WHO SHOULD ATTENDThose in a leadership position who wish to improve profitabilityand reduce waste by promoting a culture of trust.

PRE-WORK REQUIRED: Upon registration you will receive a link to the Trust Quotient™ (tQ)self-administered 360 assessment to measure how others perceive you.

ATTENDEES WILL RECEIVE:• Participant Guide • Tools on CD • DVD with select course videos• Reference Cards to help you navigate through trust issues• Trust Action Plan—a tool to decide what action to take to buildtrust in a given situation

Classroom ScheduleSept. 18-19. . . . . . . Atlanta, GA . . . . . . . . . . . 2604-G8J-00009Nov. 13-14 . . . . . . . San Francisco, CA . . . . . . . 2604-G8J-00012




BENEFITS OF ATTENDING• Build a leadership style that creates trust,sets a clear vision and guides your entireteam toward greater performance and profit

• Learn what real “coaching” consists ofand how to build an extraordinary teamthat works together to deliver results

• Develop heightened “emotionalintelligence” for greater professionalachievement and satisfaction

• Develop an executive leadership style thatadapts to the person and situation

• Improve performance throughempowerment and delegation

• Clearly communicate mission, vision andvalue statements

• Continue your growth as a leaderthrough a self-development plan

TOPICS COVEREDUnderstanding Today’s Leadership Expectations• Exploring the fundamental concepts ofleadership

• The four-factor model of effectiveleadership

• Differentiating between leadership andmanagement

• Identifying the leadership requirementsfor the 21st century

Leadership with the Head: Exploring theStrategic Elements of Leadership• Defining mission, vision and values• Focusing on the “big picture” whenbuilding the culture

• The importance of planning andprioritizing in day-to-day activities

Leadership with the Hands: ExaminingSituational Leadership®II• Applying Situational Leadership incoaching situations: delegating to high-performing employees, properlyaddressing performance issues

• Giving positive and constructivefeedback: “you” vs. “I” messages

• Coaching role-plays and other techniquesthat help you effectively lead the team,boost creativity and improve communication,problem solving and decision making

Leadership with the Feet: Personal Values and Ethics at Work• Understanding the challenges you face—and the various ways you can manage them

• Creating a culture of trusting relationships• How individualized “passionate purpose”provides a context for consistency andcredibility

Leadership with the Heart: PracticingWays to Communicate• Motivating the workforce: three elementsthat ensure increased job satisfaction andproductivity

• Examining the role of “emotionalintelligence” in successful leadership

• Assessing your “emotional intelligence”:your strengths and areas that needdevelopment

Creating an Executive Leadership Development Plan• Developing a plan based on your goalsand your organization’s strategy

WHO SHOULD ATTENDMidlevel managers or executives who leadothers with managerial responsibility. It will benefit executives who require strong decision-making skills and the ability to lead and motivate others.

Note: Before attending this session, you will re-ceive a link to the online Leader Behavior AnalysisII assessment. You must complete the assess-ment, print out your results and bring to class inorder to participate fully in this seminar.

FACULTY SPOTLIGHT*

Lorraine Capuano, PhDworks with senior executivesand their teams to focusbusiness strategies, deter-mine gaps in their ability toexecute these strategies andcreate organizational com-petencies to meet challeng-ing business goals. Clientshave included Texaco, RJR-Nabisco, Witco, Marsh &McLennan and Mellon Bank, among others. Dr. Capuano has been an adjunct instructor at Corn Society and The OD Network.

*This seminar is also taught by other leadership experts

Developing Executive Leadership SEMINAR #2501

AMA has been reviewed andapproved as a provider of projectmanagement training by theProject Management Institute (PMI).

www.amanet.org/2501

Classroom Schedule

July 30-Aug. 1 . San Francisco, CA . . 2501-G8J-01439Aug. 4-6 . . . . . Arlington, VA. . . . . . 2501-G8J-01442Aug. 13-15 . . . New York, NY . . . . . 2501-G8J-01431Aug. 18-20 . . . San Diego, CA. . . . . 2501-G8J-01436Aug. 25-27 . . . Chicago, IL . . . . . . . 2501-G8J-01424Sept. 17-19 . . . Arlington, VA. . . . . . 2501-G8J-01458Sept. 22-24 . . . Houston, TX . . . . . . 2501-G8J-01437Sept. 22-24 . . . San Francisco, CA . . 2501-G8J-01438Sept. 24-26 . . . New York, NY . . . . . 2501-G8J-01441Oct. 13-15. . . . New York, NY . . . . . 2501-G8J-01474Oct. 20-22. . . . Atlanta, GA . . . . . . . 2501-G8J-01481Oct. 27-29. . . . Denver, CO . . . . . . . 2501-G8J-01491Oct. 29-31. . . . Philadelphia, PA. . . . 2501-G8J-01489Nov. 3-5. . . . . . San Francisco, CA . . 2501-G8J-01487Nov. 5-7. . . . . . Columbus, OH. . . . . 2501-G8J-01490Nov. 10-12 . . . Arlington, VA. . . . . . 2501-G8J-01473



Recommended CPE Credit: 21 hours/Intermediate—Classroom14 hours/Intermediate—Live OnlinePrerequisites: NoneAdvance Preparation: Online pre- and post-assessmentDelivery Method: Group Live/Group Internet-basedField of Study: Communication, Personal Development

BESTSELLER

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Deepen your self-awareness with executive leadership trainingand empower your staff to improve performance!

This intensive 3-day executive leadership training program combines proven-in-action techniques with peer interaction and insights from the latest research to help you master the competencies of effective executive leadership.Executive leadership training can show you how to use your power and influ ence to achieve goals…build alliances across departments…establish strong workingrelationships…and create passion in your department, your team and your organization.


Monday and Wednesday 2-5 pm ET • 4 Lessons

September 15-24 . . . . . . . . . . . . . . . . . . . . 2501-G8J-01488




Leading with EmotionalIntelligence SEMINAR #2133

Developed with Dr. Daniel Goleman, based on his research and bestselling book Leadership: The Power of Emotional Intelligence

Develop the skills to ensure you are a highlyeffective, emotionally intelligent leader.

Emotional intelligence (EI) has become well known throughout thebusiness world as a crucial component of leadership effectiveness.Dr. Goleman’s EI model focuses specifically on the behavioral level,on performance at work and on organizational leadership.

BENEFITS OF ATTENDING• Understand EI competencies and how to develop them • Identify personal strengths/limitations using the Emotional andSocial Competency Inventory

• Create a culture that delivers results through effective workrelationships

• Build a developmental action plan that strengthens EI skills

TOPICS COVERED• Gaining personal insight into your EI competencies• Tools and techniques for increasing competence in the fourdomains of EI: Self-awareness; Self-management; Socialawareness; Relationship management

• Using a variety of leadership styles to increase emotional competence• Utilizing EI competencies and techniques in leadership roles

WHO SHOULD ATTENDSenior managers and leaders who want to enhance their overallperformance and create a healthy, productive workplace andorganizational culture.

EXTRAParticipants will receive a complimentary copy of Leadership: The Powerof Emotional Intelligence®—Selected Writings by Dr. Daniel Goleman.

Note: Prior to your class, an online Emotional and Social CompetencyInventory assessment will be sent to you via email. Please complete andbring the printed results to class for further discussion.

Classroom ScheduleAug. 4-6 . . . . . . . . . Arlington, VA . . . . . . . . . . 2133-G8J-00456Aug. 6-8 . . . . . . . . . Morristown, NJ . . . . . . . . . 2133-G8J-00484Aug. 11-13 . . . . . . . Chicago, IL . . . . . . . . . . . . 2133-G8J-00428Aug. 20-22 . . . . . . . San Francisco, CA . . . . . . . 2133-G8J-00435Aug. 25-27 . . . . . . . Atlanta, GA . . . . . . . . . . . 2133-G8J-00438



www.amanet.org/2133

This program has been approved for 18 recertification credit hours towardPHR, SPHR and GPHR recertification through the Human Resource Certifi-cation Institute (HRCI). For more information about certification or recertifica-tion, please visit the HRCI homepage at www.hrci.org



September 8-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2133-G8J-00457

November 10-19 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2133-G8J-00476

HRCI accreditation only applies to Classroom-led seminar.

Situational Leadership® IIWorkshop SEMINAR #2901

Specially developed for AMA by The Ken BlanchardCompanies®

Learn how to adopt a situational leadership stylethat generates heightened performance andimproved productivity.

Does your organization lack passion, energy, self-reliance anddrive? If so, the technique of situational leadership has theanswers that will take your managers and your company to thehead of the pack. Specially developed for AMA by The KenBlanchard Companies® (and delivered by AMA expert faculty),the Situational Leadership® II Workshop will help you apply themost effective leadership style in any given situation.

BENEFITS OF ATTENDING• Improve communication and become a more trusted andcredible leader

• Learn how to use situational leadership to achieve greater produc -tivity by infusing energy, self-reliance and drive into youremployees

• Create a collaborative work environment to achieve faster,sustainable results

• Increase your effectiveness in setting goals, providing cleardirection, listening, observing, monitoring and giving feedback

• Retain your most talented employees by being more responsiveto their development needs

TOPICS COVERED• The essence of SituationalLeadership II

• Leadership for the future• Flexibility: the second skill ofSituational Leadership

• Partnering for performance: the third skill of SituationalLeadership

• Taking the right action

WHO SHOULD ATTENDIndividuals in leadership roles, including executives, managers atall levels, project managers, team leaders and supervisors.

Classroom Schedule

Aug. 7-8 . . . . . . . . . San Francisco, CA . . . . . . . 2901-G8J-00286Aug. 18-19 . . . . . . . Arlington, VA . . . . . . . . . . 2901-G8J-00291Sept. 8-9. . . . . . . . . Chicago, IL . . . . . . . . . . . . 2901-G8J-00289Sept. 15-16. . . . . . . New York, NY . . . . . . . . . . 2901-G8J-00292Oct. 16-17 . . . . . . . Los Angeles, CA . . . . . . . . 2901-G8J-00319Oct. 27-28 . . . . . . . Morristown, NJ . . . . . . . . . 2901-G8J-00323Nov. 3-4 . . . . . . . . . Fort Lauderdale, FL . . . . . . 2901-G8J-00329Nov. 24-25 . . . . . . . New York, NY . . . . . . . . . . 2901-G8J-00318


www.amanet.org/2901




Taking the Lead• Generating presence and charisma thatcommand respect

• Sending clear messages that maximizeaudience understanding

Setting the Direction You Want Othersto Travel• Communicating a clear mission andinspiring vision and values

• Delegating authority in ways that promptothers to take responsibility

Influencing and Inspiring Others Into Action• Identifying the factors that demotivate• Lighting a fire in the hearts of others

Coaching, Counseling and Mentoring forImproved Performance• Stimulating and guiding authenticcoaching, counseling and mentoringsessions

Addressing Tough and Touchy Topics inWays That Defuse Tension• Handling conflict and hostile disputes

WHO SHOULD ATTENDExperienced managers and executives andanyone who aspires to a leadership positionor who is expected to provide leadership.

FACULTY SPOTLIGHT*

Ruthe Nelson providesleadership and managementservices to organizationsthroughout the UnitedStates and abroad. Ms. Nel-son has worked in both thepublic and private sectorsconducting in-depth needsanalyses. She also designsand implements manage-ment systems and trainingprograms appropriate to culturally diverse audiences.

*This seminar is also taught by other leadership experts

The Voice of Leadership: How Leaders Inspire, Influence and Achieve Results SEMINAR #2130

AMA has been reviewed andapproved as a provider ofproject management trainingby the Project ManagementInstitute (PMI).

www.amanet.org/2130

Classroom Schedule

Aug. 4-6 . . . . . Houston, TX . . . . . . 2130-G8J-00592Aug. 11-13 . . . San Diego, CA. . . . . 2130-G8J-00598Aug. 18-20 . . . Arlington, VA. . . . . . 2130-G8J-00607Aug. 25-27 . . . New York, NY . . . . . 2130-G8J-00614Sept. 8-10 . . . . San Francisco, CA . . 2130-G8J-00595Sept. 10-12 . . . Lake Buena Vista, FL 2130-G8J-00627Sept. 17-19 . . . New York, NY . . . . . 2130-G8J-00606Sept. 24-26 . . . Arlington, VA. . . . . . 2130-G8J-00613Sept. 29-Oct. 1 Chicago, IL . . . . . . . 2130-G8J-00630Oct. 6-8. . . . . . New York, NY . . . . . 2130-G8J-00635Oct. 8-10. . . . . Seattle, WA . . . . . . . 2130-G8J-00658Oct. 20-22. . . . San Jose, CA . . . . . . 2130-G8J-00667Oct. 29-31. . . . Boston, MA . . . . . . . 2130-G8J-00656Nov. 3-5. . . . . . Arlington, VA. . . . . . 2130-G8J-00634Nov. 10-12 . . . Scottsdale, AZ . . . . . 2130-G8J-00638Nov. 12-14 . . . Dallas, TX . . . . . . . . 2130-G8J-00642Nov. 19-21 . . . New York, NY . . . . . 2130-G8J-00651Nov. 19-21 . . . San Francisco, CA . . 2130-G8J-00648


Recommended CPE Credit: 21 hours/Advanced—Classroom14 hours/Advanced—Live OnlinePrerequisites: Foundation in LeadershipAdvance Preparation: Online pre- and post-assessmentDelivery Method: Group Live/Group Internet-basedField of Study: Communication

“The difference between mere management and leadership iscommunication.” —Winston Churchill

It’s a fact of organizational life: To lead well, you must communicatewell. No communication, no leadership—no question about it.

This fast-paced, results-oriented seminar is uniquely designed to strengthen yourleadership communication skills. You’ll learn practical techniques to shape yourleadership messages, hone an authentic leadership voice and engage in powerfulconversations that achieve results..


Tuesday and Thursday 2-5 pm ET • 4 LessonsSeptember 16-25 . . . . . . . . . . . . . . . . . . . . 2130-G8J-00594

November 4-13 . . . . . . . . . . . . . . . . . . . . . 2130-G8J-00643

NEW! Tuesday and Thursday 9 am–12 noon ET • 4 Lessons

October 14-23 . . . . . . . . . . . . . . . . . . . . . . 2130-G8J-00664



BENEFITS OF ATTENDING• Become a more effective communicator—and leader

• Build greater buy-in, trust and loyalty• Demonstrate grace under fire and defusetension

• Overcome resistance to change• Motivate followers and inspire themwhen giving speeches and presentations

• Rally support in difficult situations

TOPICS COVEREDThe Voices of Effective Leaders— Pastand Present• Describing typical situations requiringleadership and assessing how well youuse the language of leadership in thesesituations

• Identifying five traits of effective leaders ascommunicators and assessing how well youdemonstrate those traits

Finding Your Leadership Voice• Learning the two components of aleader’s voice

• Describing several leadership styles anddescribing your dominant style

Crafting Compelling Messages That Inspire Action and Produce Results• Pinpointing the desired results of yourleadership message by using a resultsmatrix

• Shaping your leadership message

Setting the Stage for Powerful Communication• Picking the right forum and creating awinning setting for your key messages

• Building confidence by presenting tofellow participants and receiving feedback

• Overcoming stage fright andcommunication anxiety

1-Day Workshop NEW


AMA has been reviewed and approved as aprovider of project management training by theProject Management Institute (PMI).

Improve Your Analytical SkillsMaking Information Work for YouSEMINAR #2162

How do you assess the credibility of new information?Determine the key questions you need to ask? Feelconfident you’re making valid decisions?

Through case studies, discussion and interactive learning, you’ll getskills to compare conflicting expert opinions—and decide whoseadvice to pursue. Improving your analytical skills is the key to under -standing any question, problem or situation, and being able tosupport your conclusions with evidence.

BENEFITS OF ATTENDING• Organize information from multiple sources in various formats• Categorize data so you can analyze it • Uncover relevant information• See contradictory data in different perspectives• Analyze the facts to identify the best opportunity• Recognize patterns and determine what they mean

TOPICS COVERED• Core analytical skills, data analysis and the analytical process• Collecting, evaluating and presenting information• The planning phase: why, who, issues, options, benefits and risks• The analyze phase: organizing, collecting and evaluating data • Evaluating data and dealing with gaps• The conclusion and reporting process• Developing your conclusion graphically • Telling your story: tools, tips and techniques for presenting

WHO SHOULD ATTENDBusiness professionals who want to learn basic analytical skills.Note: Please bring a laptop when attending this seminar.


Classroom ScheduleJuly 31-Aug. 1. . . . . New York, NY . . . . . . . . . . 2162-G8J-00118Aug. 25-26 . . . . . . . Seattle, WA. . . . . . . . . . . . 2162-G8J-00114Sept. 11-12. . . . . . . Morristown, NJ . . . . . . . . . 2162-G8J-00141Sept. 22-23. . . . . . . Arlington, VA . . . . . . . . . . 2162-G8J-00112Oct. 6-7 . . . . . . . . . New York, NY . . . . . . . . . . 2162-G8J-00134



www.amanet.org/2162

ANALYTICAL SKILLS


Tuesday 2-5 pm ET • 4 LessonsAugust 5-26. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2162-G8J-00142

September 9-30. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2162-G8J-00109

NEW! Tuesday 9 am–12 noon ET • 4 LessonsOctober 7-28 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2162-G8J-00148


1-DAY LXL SCHEDULE • .6 CEU • $1,245/AMA Members $1,095

10am to 1pm ET and 2 to 5pm ET • 2 lessonsSeptember 30 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2862-G8J-00022November 18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2862-G8J-00004


Critical Thinking Workshop SEMINAR #2862

To stay competitive, you must nail down this skill!

Discover how to step back, examine how you approach complexproblems and sharpen your thinking processes. Ask the rightquestions, challenge assumptions and see others’ viewpointsclearly. You'll gain insight into yourself and make life-changingdiscoveries. Plus get hands-on experience using practical tools youcan apply right away.

BENEFITS OF ATTENDING• Explore real-world examples of why critical thinking is soimportant in business

• Learn to use critical thinking skills when making decisions• Discover 7 ways to spot a weak argument• Identify 8 barriers to effective critical thinking• Take the “My Thinking Styles™" assessment and becomefamiliar with your preferred styles

• Get a roadmap for developing your critical thinking skills

TOPICS COVERED• Defining critical thinking and recognizing its value• Using a framework to relate critical thinking to businesschallenges

• Using the RED* (Recognize assumptions, Evaluate arguments,Draw conclusions) Model© and positioning it within a criticalthinking framework

• Relating critical thinking to other business skills• Applying insights from your “My Thinking Styles" Report andfeedback to a personal critical thinking situation

• Practicing critical thinking skills in business scenarios• Creating an action plan for honing critical thinking skills

WHO SHOULD ATTENDAll business professionals who want to enhance their thinkingprocesses to achieve better business results.

EXTRABefore attending this session, you will receive a link to the on-line “My Thinking Styles” assessment.

*The RED model and My Thinking Styles are trademarks of Pearson Education, Inc.


Aug. 4 . . . . . . . . . . Dallas, TX . . . . . . . . . . . . . 2862-G8J-00019Sept. 12 . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2862-G8J-00020Oct. 21 . . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2862-G8J-00003Nov. 20 . . . . . . . . . . San Francisco, CA . . . . . . . 2862-G8J-00005



BENEFITS OF ATTENDING• Explore real-world examples of whycritical thinking is so important inbusiness

• Learn to use critical thinking skills whenmaking business decisions

• Choose the right techniques to recognizeassumptions, evaluate arguments anddraw conclusions

• Discover 7 ways to spot a weak argument• Identify 8 barriers to effective criticalthinking

• Know how to translate an abstract ideainto something tangible

• Minimize the impact of job pressures onyour thinking processes

• React with curiosity instead of emotion • Get a roadmap for developing yourcritical thinking skills

TOPICS COVEREDRecognizing the Value of Using CriticalThinking in Business• Defining critical thinking• Characteristics of effective critical thinkers• The role of critical thinking in meetingbusiness challenges

A Critical Thinking Process• Using a framework to relate criticalthinking to business challenges

• Describing critical thinking using the • RED (Recognize assumptions, Evaluatearguments, Draw conclusions) Model

• Positioning the RED Model within acritical thinking framework

Obtaining Feedback on Your CriticalThinking Skills• Recognizing the value of gaining insightinto one’s critical thinking skills

• Relating critical thinking skills to otherbusiness skills

• Uses for the “My Thinking Styles”assessment

• Your personal development report

A Context for Critical Thinking• Identifying personal situations wherecritical thinking has been or could beused

• Selecting techniques for using criticalthinking skills and the RED model

• Relating insight from your “ThinkingStyles” report and feedback to a personalcritical thinking situation

Applying Critical Thinking Tools andSkills in Business Situations• Practicing using critical thinking skills andtechniques in a real business situation

• Initial action plan for development ofcritical thinking skills

WHO SHOULD ATTENDAll business professionals who want to enhance their thinking processes to achievebetter results in business.

*The RED Model and My Thinking Styles™ are trademarks of Pearson Education, Inc.

Critical ThinkingSEMINAR #2533

Classroom Schedule

July 31-Aug. 1 San Francisco, CA . . . 2533-G8J-01174Aug. 7-8 . . . . Chicago, IL . . . . . . . . 2533-G8J-01153Aug. 14-15 . . Arlington, VA. . . . . . . 2533-G8J-01161Aug. 21-22 . . New York, NY . . . . . . 2533-G8J-01160Sept. 4-5 . . . . Indianapolis, IN . . . . . 2533-G8J-01228Sept. 8-9 . . . . Seattle, WA . . . . . . . . 2533-G8J-01156Sept. 15-16 . . New York, NY . . . . . . 2533-G8J-01225Sept. 18-19 . . Denver, CO . . . . . . . . 2533-G8J-01162Sept. 25-26 . . Atlanta, GA . . . . . . . . 2533-G8J-01172Oct. 9-10. . . . Lake Buena Vista, FL . 2533-G8J-01217Oct. 13-14. . . San Francisco, CA . . . 2533-G8J-01205Oct. 16-17. . . New York, NY . . . . . . 2533-G8J-01208Oct. 23-24. . . Chicago, IL . . . . . . . . 2533-G8J-01211Oct. 27-28. . . Arlington, VA. . . . . . . 2533-G8J-01231Nov. 3-4. . . . . Los Angeles, CA . . . . 2533-G8J-01193Nov. 10-11 . . Dallas, TX . . . . . . . . . 2533-G8J-01204



Recommended CPE Credit: 14 hours/IntermediatePrerequisites: Familiarity with fundamentals ofanalytical skillsAdvance Preparation: Online pre-assessment—My Thinking StylesDelivery Method: Group Live/Group Internet-basedField of Study: Management Advisory Services

AMA has been reviewed andapproved as a provider ofproject management training by the Project ManagementInstitute (PMI).

To stay competitive, you must have this skill!

Critical thinking helps you step back, examine your thought processes and makethem more effective. You’ll ask the right questions, challenge assumptions andsee others’ viewpoints with clarity. Business leaders agree it’s the only way tothink at work—because it helps you get the best possible results.

FACULTY SPOTLIGHT*

Janine Sergay is an inter-national strategist, speaker,facilitator, lecturer and or-ganizational consultant.With over 25 years’ experi-ence, Ms. Sergay helpsclients improve strategicthought, productivity,processes and working rela-tionships for enhanced bot-tom-line results. She hasdelivered results for a wide range of organiza-tions including The Society of Plastic Surgeons,American College of Healthcare and FoodserviceConsultants Society International, among others.

*This seminar is also taught by other managementexperts.

www.amanet.org/2533


BESTSELLER

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August 18-27 . . . . . . . . . . . . . . . . . . . . . . . 2533-G8J-01223

September 8-17 . . . . . . . . . . . . . . . . . . . . . 2533-G8J-01191

October 13-22 . . . . . . . . . . . . . . . . . . . . . . 2533-G8J-01229

November 10-19 . . . . . . . . . . . . . . . . . . . . 2533-G8J-01199

ANALYTICAL SKILLS



Strategic ThinkingSEMINAR #2018

Develop a strategic mindset to increase thesuccess of your strategic plans.

In recent years, an unsettling number of companies have failedto grow or collapsed completely—from long-established giantsto smaller-scale businesses. Blame usually goes to the economy,but that’s only part of the problem. The bigger culprit is often afailure in strategic thinking, which becomes painfully clear inhindsight. Unfortunately, many leaders do little to employsystematic strategic thinking in their organizations. This seminarwill help you learn how to strengthen your strategic thinkingskills and encourage it in others. Through practical thinkingexercises applied to your own work opportunities, you’llstimulate your strategic thinking, learn to recognize patternsthat impact strategy, and enhance your abilities to generatenew insights and ideas. Develop your capacity to thinkstrategically every day and come to your next strategicplanning session with the best possible strategic ideas.

BENEFITS OF ATTENDING• Learn to challenge your assumptions and view your businessas it relates to the larger market systems

• Explore and apply different thinking methods to challengegroup-think

• Control reactive fixes to problems with creative responseseven in uncertain times

• Learn to shift between the current reality of your businessand your desired future

• Generate new ideas and evaluate future scenarios beforeyour competitors do

• Know when to embrace necessary risk even if resources are limited

TOPICS COVERED• Introduction to strategic thinking: a new way of thinking andlooking at the world

• Learning a model to support your strategic thinking skills • Recognizing the business ecosystems that influence currentand future strategic choices

• Practicing strategic thinking calisthenics and knowing how touse them

• Generating ideas and creating plans with a big-pictureperspective

• Building an action plan to expand your own strategic thinkingskills and those of your colleagues

WHO SHOULD ATTENDIndividual contributors, managers, directors and other leaderswho need strategic thinking skills to gain better business insightsand identify trends that can contribute to a more successful business strategy.

Classroom ScheduleAug. 7-8 . . . . . . . . . Arlington, VA . . . . . . . . . . 2018-G8J-00006Oct. 2-3 . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2018-G8J-00011Nov. 6-7 . . . . . . . . . New York, NY . . . . . . . . . . 2018-G8J-00009


NEW!

www.amanet.org/2018

ANALYTICAL SKILLS

Analytical Thinking andProblem Solving SEMINAR #2558

Get powerful skills to more successfully reasonthrough business problems.

For the most part, daily business involves a set of problems,many of which are highly complex. In today’s lean, flatorganizations, the ability for everyone to know how to solvethese problems effectively is more critical than ever—but theseskills don’t come easily to many people. Problem solving is acomplex cognitive function that involves deductive reasoningand drawing conclusions from givens. It also involves analyticalreasoning—applying judgments to reach conclusions from acombination of evidence and assumptions.

This seminar shows you how to apply a proven analyticalprocess to successfully solve a wide variety of businessproblems. Get these essential problemsolving skills to giveyourself a powerful competitive and career advantage.

BENEFITS OF ATTENDING• Learn a process for breaking down complex problems intocomponents and gain clarity around possible solutions

• Apply strategies to avoid emotional triggers that can impedeyour best thinking

• Explore how to generate solutions to atypical problems andthen test the solutions

• Know how to accurately interpret probability and other methodsfor increasing certainty in your judgment

• Learn strategies for negotiating among variables and conditions• Recognize the difference between rationality of purpose andrationality of process

TOPICS COVERED• Understanding how we think and reason• Using a four-part model for effective reasoning• Comprehending the foundations of conditional logic (if x, then y) and disjunctive logic (x or y)

• Exploring the three aspects of probability and their applicationin business

• Comprehending the hypothetical method and its two stages:formation and testing

• Problem solving first steps: seeing patterns, abstracting tomodels and developing hypotheses

• Applying the four components of analytical reasoning to a real-lifework situation

WHO SHOULD ATTENDAny individual who wants to be better equipped to face andsolve today’s complex business problems, using a foundationalprocess for reasoning and problem solving.

Classroom ScheduleAug. 25-26 . . . . . . . San Francisco, CA . . . . . . . 2558-G8J-00013Sept. 22-23. . . . . . . Atlanta, GA . . . . . . . . . . . 2558-G8J-00008Nov. 17-18 . . . . . . . New York, NY . . . . . . . . . . 2558-G8J-00012


www.amanet.org/2558

NEW!


How to Turn Data IntoCompelling VisualPresentations SEMINAR #2012

Visually and clearly present data and themessage it represents.

When you have important data to present to others—informationthat summarizes your analysis or other significant messagesconveying data—your story is only as powerful as your presentation.

Data visualizations, interactive dashboards and infographics areextremely powerful tools for presenting data in a clear andcompelling way. The best visualizations capture an audience’sattention and provide instant clarity. In this course you will learnfundamental data visualization techniques and practice usingMicrosoft Excel® and PowerPoint® to convert your data intoeffective visual representations.

BENEFITS OF ATTENDING• Present information in a clear and meaningful manner todifferent types of audiences

• Recognize the best usage of different forms of datavisualization, dashboards and infographics

• Increase the impact and strength of your message• Become familiar with the available tools and techniques• Tailor presentations of data appropriately to differentaudiences

TOPICS COVERED• Recognizing the benefits of data visualization• Learning what works and what doesn’t work in visualcommunication

• Exploring the basic principles of information design• Delivering the goods: choosing the right vehicle for yourmessage

• Understanding static, interactive and motion graphic forms ofdata visualization

• Understanding how to apply data visualizations to yourcommunication strategies

communication strategies

WHO SHOULD ATTENDThose with a foundational understanding of Microsoft Excel® andPowerPoint® and who want to be able to create basic charts,graphs and dashboards.

Note: Participants must bring a laptop equipped with Microsoft® Office.Currently the course content is not compatible with Mac computers.


Classroom ScheduleAug. 14-15 . . . . . . . Atlanta, GA . . . . . . . . . . . 2012-G8J-00041Aug. 14-15 . . . . . . . Dallas, TX . . . . . . . . . . . . . 2012-G8J-00015Sept. 11-12. . . . . . . Chicago, IL . . . . . . . . . . . . 2012-G8J-00040Oct. 16-17 . . . . . . . New York, NY . . . . . . . . . . 2012-G8J-00031Nov. 6-7 . . . . . . . . . Arlington, VA . . . . . . . . . . 2012-G8J-00028Nov. 17-18 . . . . . . . San Francisco, CA . . . . . . . 2012-G8J-00042


NEW!

www.amanet.org/2012

ANALYTICAL SKILLS

Tools and Techniques forMastering Data SEMINAR #1112

Make smarter business decisions using thesepowerful data analysis methods.

Are you tired of being under constant pressure to make the right numbers-based decisions for your organization? Are you too often overwhelmed by an out-of-control flood of numericalinformation, much of it conflicting and confusing?

This seminar goes beyond the qualitative side of data analysis toexplore proven quantitative tools and methods for analyzing,interpreting and utilizing data so that more informed and reliablebusiness decisions can be made. Take this course to solve theproblem of how to productively handle the spreadsheets, reportsand information that pile up in your inbox every day—and losethe angst that goes with it!

BENEFITS OF ATTENDING• Learn the best practices for organizing, summarizing and interpretingquantitative data

• Create a repeatable process for analyzing your data• Bring out patterns in data that were not apparent at firstglance

• Identify and explain tools (software packages, Excel® features,etc.) that can be used to aid data analysis

• Shorten the time between analysis and action to avoid“analysis paralysis”

• Know how to get from hard data to well-reasoned conclusions

TOPICS COVERED• Using data and statistics effectively in business today• Improper data manipulations and their consequences• Exploring quantitative data collection methods• Improving analysis success by effectively utilizing software• Understanding regression, trend lines and scenarios in Excel• Utilizing the power of business intelligence software• Finding and analyzing data patterns, trends and fluctuations• Interpreting and translating data into decisions

WHO SHOULD ATTENDManagers, individual contributors and others who need ways toquantitatively and accurately analyze the mountains of datathat come across their desk each minute of every day.

Note: Please bring a laptop equipped with Excel® 2010 to this seminar.

Classroom ScheduleAug. 18-20 . . . . . . . Chicago, IL . . . . . . . . . . . . 1112-G8J-00018Oct. 13-15 . . . . . . . New York, NY . . . . . . . . . . 1112-G8J-00025


www.amanet.org/1112


Decision Making: Getting It RightSEMINAR #2564

Make difficult and complex decisions with greater clarity.

When faced with tough decisions, do you have a tendency toprocrastinate and allow your fear of making the wrong decisionstop you from moving forward? This course will help you takecontrol of those tendencies by making you aware of the power-ful psychological factors that underlie how we make decisions.After taking a self-assessment, you’ll dive deep into your owndecision-making preferences, biases and risk tolerance.

You’ll also learn and practice a clear approach to sharpen yourpersonal judgment and analytical thinking. With this seminar, you can become more confident that the decisions you make are the right ones— and help strengthen both your performance and career.

BENEFITS OF ATTENDING• Feel more confident and empowered to make decisions• Sharpen your analytical and intuitive skills• Reduce conflict and group think• Recognize your feelings about and reactions to risk and uncertainty• Apply practical tools and a structured process for making decisions• Be more deliberate when making decisions under conditions ofuncertainty or missing information

TOPICS COVERED• Learning the “AID” model of decision making• Identifying different types of decisions• Understanding psychological factors, perceived risk and uncertainty• Visualizing your decision and learning techniques to avoidoverconfidence and anticipatory regret

• Personal decision-making preferences: knowing the impact of valuesand experiences in making the right or best decision

• The analytical process: learning and practicing constraints,forcefield, decision-map and decision-worksheet analysis

• The intuitive process: sharpening your personal judgment to makedecisions that do not conform to existing patterns or protocols

WHO SHOULD ATTENDManagers whose decisions impact financials, people andprocesses of their department or company.

Note: Bring your high-impact business issues to practice making toughdecisions.


Classroom ScheduleSept. 18-19. . . . . . . Arlington, VA . . . . . . . . . . 2564-G8J-00089Oct. 16-17 . . . . . . . Chicago, IL . . . . . . . . . . . . 2564-G8J-00096Nov. 3-4 . . . . . . . . . New York, NY . . . . . . . . . . 2564-G8J-00094


www.amanet.org/2564


ANALYTICAL SKILLS

Data as a Strategic AssetA Customer-Focused ApproachSEMINAR #2016

Developed with IBM® exclusively for AMA

Seize opportunities hidden in data to improvebusiness performance.Have you ever wondered if there are goldmines buried in yourcustomer data? What if you could unlock those secrets to reveal trends, discover insights and formulate a new and winning strategy?

Developed with IBM®, this seminar puts data and analytics atyour epicenter. You will acquire techniques for diving deeper intoinformation, learn to see correlations that weren’t previouslyapparent and ultimately make smarter, fact-based decisions todrive better performance. These valuable skills will help youconfidently pinpoint opportunities that can lead to increasedbrand loyalty, repeat sales and stronger overall results.

BENEFITS OF ATTENDING• Use the tools of a data scientist to uncover new patterns, trends andinsights

• Find connections and correlations to inform your decisions• Collect useful customer insights and extract actionableintelligence

• Draw conclusions that are fact-based and well reasoned• Leverage the appropriate data to better service your customer• Enable consistent, real-time decisions even in unpredictable cases

TOPICS COVERED• Recognizing what data can do for you• Going beyond CRM and traditional methods of collecting data• Using data as a strategic asset: framing, finding, extracting andapplying data

• Identifying internal/external resources to acquire and profileusable data

• Extracting insights and intelligence from data: modeling, mining,segmenting, visualizing and synthesizing

• Customer application: using business insights to gain criticalbusiness and customer advantage

• Recognizing key security, privacy, sensitivity and ethical concernsassociated with data analytics

• Developing a Strategic Asset Portfolio: an evolving action planner

WHO SHOULD ATTENDMarketing and CRM professionals, brand managers, CMOs andother decision makers who want to harness the power of dataanalytics to enhance performance and competitive advantage.

Classroom ScheduleAug. 11-12 . . . . . . . San Francisco, CA . . . . . . . 2016-G8J-00004Sept. 15-16. . . . . . . New York, NY . . . . . . . . . . 2016-G8J-00005Nov. 13-14 . . . . . . . Atlanta, GA . . . . . . . . . . . 2016-G8J-00006


NEW!

www.amanet.org/2016


INTERPERSONAL SKILLS

Can you connect with others, work collaboratively and puttogether powerful teams?

In today’s complex business environment, differences are a positive force within anorganization. And it all starts with you. This seminar will prepare you to become a“conscious communicator.” You’ll return to work better able to build constructiveand beneficial workplace relationships by learning how to analyze situations andconsciously select and use productive communication strategies.

Building Better Work RelationshipsNew Techniques for Results-Oriented CommunicationSEMINAR #2235

Relationship Building• Managing assumptions in order to build trusting relationships

• Consciously building trust at work • Developing and showing a positive attitude• Eliminate the “attitude virus”

Expressing Needs Within Relationships• Influencing others • Performing an interpersonal needs inventory• The shape and sound of assertiveness• Completing an influential SWOT(Strengths, Weaknesses, Opportunities,Threats) Profile

Relational Communication• Identifying your communication style• Sharpening verbal and nonverbalbehaviors and skills

• Applying direct and indirect messages• Using feedback and questioning skills

Relational Listening• Listening barriers and their impact oneffective workplace relationships

• A listening improvement map• Improving listening by asking good questions• Applying active and reflective listening skills• Best practices for giving or seeking feedback

Addressing Relational Change and Conflict• Selecting your conflict-resolution style• Resolving conflicts assertively• Developing and practicing a conflict-resolution plan

WHO SHOULD ATTENDBusiness professionals who want to use effective communication and relationshipmanagement to maximize impact, pro -duc tivity and results.

BENEFITS OF ATTENDING• Build better rapport and gain trust• Develop flexibility to handle any situation• Avoid mistakes and conflicts• Influence and motivate others• Use direct and indirect messages accurately• Build your self-esteem as you discover a new self-awareness

• Identify strengths, weaknesses andopportunities

• Understand the roles of values, beliefs,attitudes, perceptual processes andemotional intelligence

• Master the keys to excellent communication:observe, listen, analyze, plan, communicate

TOPICS COVEREDEffective Workplace Relationships• How do you build workplace relationships?• Behaviors that support or underminethese relationships

• Assessing your relationships

Communication and Perceptions• Trustbusters and how to fix them• The five axioms of conscious communication• Mirroring and rapport

Investigating Emotions and Emotional Intelligence• Social and multiple intelligences• Assessing your multiple intelligences • Five domains of emotional intelligence

Building Better Relationships with Ourselves and Others• Perception, world view, emotionalintelligence—and you

• Self-awareness, self-esteem and self-concept

• Work styles—and how to flex them

FACULTY SPOTLIGHT*

Barbara Biziou bringsmore than 25 years of busi-ness experience to her work,which includes production,marketing, product develop-ment, communication skillsdevelopment and sales. Shehas worked in a variety ofindustries, including fashion,television, financial servicesand not-for-profit. Clientshave included The Red Cross, JP Morgan Chase,Morgan Stanley, Barneys, Coca-Cola and Procter& Gamble, among many others.

*This seminar is also taught by other business communication experts.

Classroom Schedule

July 30-Aug. 1 Chicago, IL . . . . . . . . 2235-G8J-01180July 30-Aug. 1 Indianapolis, IN. . . . . 2235-G8J-01175Aug. 4-6 . . . . . Arlington, VA . . . . . . 2235-G8J-01144Aug. 13-15 . . . New York, NY . . . . . 2235-G8J-01154Aug. 18-20 . . . Boston, MA . . . . . . . 2235-G8J-01164Aug. 20-22 . . . Dallas, TX . . . . . . . . . 2235-G8J-01169Aug. 20-22 . . . San Francisco, CA . . 2235-G8J-01167Sept. 3-5. . . . . Arlington, VA . . . . . . 2235-G8J-01143Sept. 8-10. . . . Chicago, IL . . . . . . . . 2235-G8J-01149Sept. 10-12. . . Newport Beach, CA . 2235-G8J-01181Sept. 17-19. . . New York, NY . . . . . 2235-G8J-01163Sept. 17-19. . . San Jose, CA . . . . . . 2235-G8J-01225Sept. 29-Oct. 1 San Francisco, CA . . 2235-G8J-01216Oct. 6-8 . . . . . Arlington, VA . . . . . . 2235-G8J-01188Oct. 8-10 . . . . Houston, TX . . . . . . . 2235-G8J-01229




www.amanet.org/2235



September 15-24 . . . . . . . . . . . . . . . . . . . . 2235-G8J-01182

November 10-19 . . . . . . . . . . . . . . . . . . . . 2235-G8J-01220

Recommended CPE Credit: 21 hours/Basic—Classroom14 hours/Basic —Live OnlinePrerequisites: NoneAdvance Preparation: NoneDelivery Method: Group Live/Group Internet-basedField of Study: Communication



Expanding Your InfluenceUnderstanding the Psychology of Persuasion SEMINAR #2204

How can one person get someone to do somethingwith ease, while it’s an uphill battle for another?

Bringing about the reaction you want from others and expandingyour influence require insights that go beyond the actual process ofinfluencing—and into the psychology of what truly prompts us to say yes or no. You’ll uncover persuasion techniques that most peopledon’t even know exist.

BENEFITS OF ATTENDING• Understand the psychological/subconscious triggers that influencea person’s decision-making process, behaviors and reactions

• Select and apply the appropriate law(s) of persuasion• Recognize the implications of unethical approaches to influencing• Prepare by using the Pre-Persuasion Checklist

TOPICS COVERED• The psychological foundation to the laws of persuasion• The psychology of persuasion vs. the process of influencing• The relationship of triggers to the laws of persuasion/influence• Defining the two paths of persuasion—conscious and subconscious• Appealing to human nature and fulfilling emotional needs• Balancing your emotions and logic

WHO SHOULD ATTENDThose who need to understand the psychological principles be-hind how people are convinced to do something.

EXTRAReceive a complimentary copy of Maximum Influence: The 12 UniversalLaws of Power Persuasion by Kurt W. Mortensen.

Classroom ScheduleJuly 31-Aug. 1. . . . . New York, NY . . . . . . . . . . 2204-G8J-00175Aug. 14-15 . . . . . . . Chicago, IL . . . . . . . . . . . . 2204-G8J-00169Aug. 25-26 . . . . . . . Arlington, VA . . . . . . . . . . 2204-G8J-00172Sept. 11-12. . . . . . . New York, NY . . . . . . . . . . 2204-G8J-00164Sept. 29-30. . . . . . . San Francisco, CA . . . . . . . 2204-G8J-00174Oct. 2-3 . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2204-G8J-00206Oct. 9-10 . . . . . . . . San Diego, CA . . . . . . . . . 2204-G8J-00189Oct. 16-17 . . . . . . . New York, NY . . . . . . . . . . 2204-G8J-00192



Communicating Up, Down and Across theOrganization SEMINAR #2203

Get heard—regardless of where you sit in theorganization.

It can happen at a moment’s notice: You need to communicate a new idea to senior managers, influence your colleagues tosupport your proposal or inspire direct reports to make a change.In this course, you’ll focus on the specific communication skillsand competencies necessary to build mutual understanding andconnectivity with others, regardless of your role. You’ll alsodiscover influence strategies and learn how to critically evaluateeach unique communication event.

BENEFITS OF ATTENDING• Analyze your audiences and situations and plan your message• Create processes to frame your message to specific audiences• Apply strategies to influence and motivate others• Understand how communication can impact how muchinfluence you have

• Exhibit a strong sense of self-confidence with your peers, directreports and managers

TOPICS COVERED• Acquiring confidence, self-esteem and self-concept to project apositive external image

• Establishing trust and credibility for stronger work relationships• Creating messages that address listeners’ needs, wants and priorities• Using listening skills to create high-impact messages• Shaping others’ responses using direct and indirect messages• Targeting and framing your message to the situation

WHO SHOULD ATTENDThose who want to build the communication skills that encourage dialogue throughout the organization.


Classroom ScheduleAug. 18-19 . . . . . . . New York, NY . . . . . . . . . . 2203-G8J-00338Aug. 25-26 . . . . . . . Chicago, IL . . . . . . . . . . . . 2203-G8J-00328Sept. 25-26. . . . . . . Arlington, VA . . . . . . . . . . 2203-G8J-00339Oct. 13-14 . . . . . . . San Francisco, CA . . . . . . . 2203-G8J-00369Oct. 23-24 . . . . . . . New York, NY . . . . . . . . . . 2203-G8J-00357Nov. 24-25 . . . . . . . Chicago, IL . . . . . . . . . . . . 2203-G8J-00362


www.amanet.org/2204

www.amanet.org/2203





Tuesday and Thursday 2-5 pm ET • 4 LessonsSeptember 16-25. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2204-G8J-00203

Tuesday and Thursday 9 am-12 noon • 3 LessonsNovember 4-13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2204-G8J-00201



September 8-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2203-G8J-00364

November 3-12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2203-G8J-00358

Also available as LXL Live Online • goLXL.com Also available as LXL Live Online • goLXL.com



Get your point across with a positive professional image.

When challenged, overwhelmed or on the spot, can you hear others clearly andrespond appropriately? When presenting ideas, do you seek to gain cooperation or to seize control? Do you avoid difficult situations and relationships—or collaboratethrough thoughtful and diplomatic interactions?

How well you communicate can make or break your professional image, influencinghow others view your work, your performance—and your prospects for careermobility. Now you can learn how to choose and use the most appropriate words andemotional tone for every business situation. In just two days, this seminar offersinsights into communication styles, while providing you with skills for clearly andeffectively receiving and transmitting information, ideas, thoughts, feelings and needs.

Listening for Effective Communication• The barriers and obstacles to listening• How good listening is critical as a“receiver” of a communications message

• Building rapport through good listening• How to use active listening skills• Using listening skills to build and improveyour image

Using Diplomacy, Tact and Credibility• Understanding how and when to usediplomacy

• How and when to be tactful• The concept of credibility: what it is, how to use it when communicating

• Five actions for credible communications• How to handle difficult situations withdiplomacy, tact and credibility

Your Communication Action Plan• Creating an action plan to improve your communication skills back at work

• Signing a “follow-up” contract

WHO SHOULD ATTENDBusiness professionals who want to advance their credibility with diplomatic methods of communication.

Classroom Schedule

July 31-Aug. 1 Phoenix, AZ . . . . . . . . 2206-G8J-01247Aug. 4-5 . . . . Chicago, IL . . . . . . . . 2206-G8J-01179Aug. 7-8 . . . . New York, NY . . . . . . 2206-G8J-01183Aug. 7-8 . . . . San Francisco, CA . . . 2206-G8J-01184Aug. 11-12 . . Boston, MA . . . . . . . . 2206-G8J-01202Aug. 11-12 . . Denver, CO . . . . . . . . 2206-G8J-01216Aug. 14-15 . . Arlington, VA. . . . . . . 2206-G8J-01213Aug. 14-15 . . San Diego, CA. . . . . . 2206-G8J-01214Aug. 18-19 . . Atlanta, GA . . . . . . . . 2206-G8J-01225Aug. 21-22 . . Houston, TX . . . . . . . 2206-G8J-01233Aug. 21-22 . . Lake Buena Vista, FL . 2206-G8J-01234Aug. 25-26 . . Parsippany, NJ . . . . . . 2206-G8J-01240Sept. 4-5 . . . . Chicago, IL . . . . . . . . 2206-G8J-01362Sept. 8-9 . . . . Dallas, TX . . . . . . . . . 2206-G8J-01192Sept. 8-9 . . . . Durham, NC . . . . . . . 2206-G8J-01193Sept. 11-12 . . Atlanta, GA . . . . . . . . 2206-G8J-01204Sept. 11-12 . . New York, NY . . . . . . 2206-G8J-01206Sept. 11-12 . . Philadelphia, PA. . . . . 2206-G8J-01360Sept. 11-12 . . San Francisco, CA . . . 2206-G8J-01207



BESTSELLER

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www.amanet.org/2206

AMA has been reviewed and approved as a providerof project management training by the ProjectManagement Institute (PMI).


FACULTY SPOTLIGHT*

Pamela A. Soden is an instructor, speaker and men-tor with more than 30 years’experience. She uses a blendof accelerated learning tech-niques to train clients in lead-ership, management skills,self-management, interper-sonal skills, presentation skills,customer service and trainingothers. Her clients have in-cluded A&E Television Networks, Bristol-MyersSquibb, Pace University, the United States Armyand Equitable Life.



Monday-Thursday 2-5 pm ET • 4 LessonsAugust 4-7 . . . . . . . . . . . . . . . . . . . 2206-G8J-01270

September 15-18 . . . . . . . . . . . . . . 2206-G8J-01218

NEW! Monday-Thursday 9 am–12 noon ET • 4 LessonsSeptember 22-25 . . . . . . . . . . . . . . 2206-G8J-01380

How to Communicate with Diplomacy, Tact and CredibilitySEMINAR #2206

BENEFITS OF ATTENDING• Communicate efficiently and tactfullywith clients, direct reports, colleagues,your boss and senior management

• Respond in a professional manner, evenwhen you’re out of your comfort zone

• Strengthen your communicationeffectiveness with active listening

• Elicit cooperation and respect by modeling• Improve your image through increasedself-awareness

TOPICS COVEREDHow Diplomacy, Tact and Credibility Influence How Others Perceive You• How “image” impacts others’ perceptionof you, your credibility and your jobperformance

• Use diplomacy, tact and credibility topositively impact your image

Communication Style Differences: The Insight Inventory®

• Awareness of your communication style• How stress negatively impacts how youcommunicate

• “Reading” others so that you cancommunicate more effectively

• Utilizing diplomacy, tact and credibilitywhen communicating across styles

Effective and Powerful CommunicationSkills• Why miscommunication is “expensive” • The communication-based componentsof image

• How to positively impact the visual,verbal and vocal components ofcommunication

• The “Know-Feel-Do” model ofcommunicating

Recommended CPE Credit: 14 hours/BasicPrerequisites: NoneAdvance Preparation: Online pre-and post-assessmentDelivery Method: Group Live/Group Internet-basedField of Study: Communication


1-Day Workshop NEW



Responding to ConflictStrategies for ImprovedCommunication SEMINAR #2115

Increase your success by proactively andpositively managing conflict.

This seminar will show you how to recognize the causes of inter -personal conflict. It emphasizes skills to help you critically evaluateconflict situations and then choose the appropriate strategies andtools to manage and/or resolve these conflicts. You’ll develop greaterawareness of your emotional triggers and how to control them.

BENEFITS OF ATTENDING• Recognize the underlying causes of conflict• Map conflict using a five-step approach• Identify ways to develop flexible responses to personal andprofessional conflicts

• Practice applying models, techniques and strategies to manageyour behavior in conflicts

• Implement strategies to improve your communication andeffectively respond to conflict

TOPICS COVERED• Applying strategies for responding to conflict• Understanding the role of trust in minimizing conflict• Exploring conflict strategies • Moving beyond conflict• Dealing with difficult behavior• Mapping the conflict• Using skills to address emotionally tense conflicts

WHO SHOULD ATTENDBusiness professionals who want to expand their conflict manage-ment skills, understand their own emotions and behaviors whenaddressing conflict, and find productive ways to manage conflict.

Classroom ScheduleAug. 11-12 . . . . . . . Seattle, WA. . . . . . . . . . . . 2115-G8J-00509Sept. 4-5. . . . . . . . . Arlington, VA . . . . . . . . . . 2115-G8J-00473Sept. 18-19. . . . . . . Chicago, IL . . . . . . . . . . . . 2115-G8J-00477Sept. 25-26. . . . . . . New York, NY . . . . . . . . . . 2115-G8J-00480Oct. 2-3 . . . . . . . . . Indianapolis, IN . . . . . . . . . 2115-G8J-00510Oct. 23-24 . . . . . . . Atlanta, GA . . . . . . . . . . . 2115-G8J-00500Nov. 20-21 . . . . . . . San Francisco, CA . . . . . . . 2115-G8J-00498


www.amanet.org/2115

AMA has been reviewed and approved as aprovider of project management trainingby the Project Management Institute (PMI).



August 4-13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2115-G8J-00474

Conflict ManagementWorkshop SEMINAR #2861

Do you have the self-awareness, solidcommunication skills and motivation to resolveuncomfortable situations?

Those who embrace conflict can build understanding andbetter relationships—and experience greater personal andprofessional success. But managing conflict is not easy. In thisworkshop, you'll discover your own emotional triggers andlearn how to manage difficult encounters with diplomacy,tact and credibility.

BENEFITS OF ATTENDING• Build trust and credibility with colleagues and team members• Leverage potential conflict situations as opportunities forcritical conversations that enhance work relationships

• Gain confidence in holding difficult conversations calmly andassertively

• Manage conflict situations proactively • Increase your effectiveness in managing conflict • See an uptick in your overall performance

TOPICS COVERED• Getting a handle on and gaining insights into your conflictmanagement style through self-assessment (TKI®)

• Role playing to practice techniques and new skills in a safeenvironment

• Sharing of best practices for approaching conflictmanagement

• Transferring your learning back to your work environmentusing job aids and other resources.

WHO SHOULD ATTENDProfessionals and managers who want to enhance their ability to deal with conflict situations productively.


Aug. 26 . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2861-G8J-00019Sept. 8 . . . . . . . . . . Boston, MA . . . . . . . . . . . 2861-G8J-00023Oct. 7 . . . . . . . . . . . Arlington, VA . . . . . . . . . . 2861-G8J-00003Nov. 17 . . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2861-G8J-00004




10am to 1pm ET and 2 to 5pm ET • 2 lessonsSeptember 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2861-G8J-00021November 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2861-G8J-00005




AMA has been reviewedand approved as a providerof project managementtraining by the ProjectManagement Institute (PMI).

How do you get results from people who don’t work for you?

• You are asked to lead a task force and one of the members just happensto be a VP. Do you have the confidence to handle this?

• You’re on a tight deadline. Can you get another manager’s assistant to setaside their tasks—and help you with yours?

• You have to stand in for your boss. Can you direct your colleagues withoutgenerating animosity?

Whether you’re dealing with bosses, colleagues, staff members or senior management,winning respect and cultivating influence and cooperation are essential to career success.

At this seminar, you’ll focus on the keyelements of influencing others when thereis a lack of authority—personal power,persuasion and negotiation. You’ll practiceinfluencing techniques right from day onethrough the final activity on day three—and enhance your learning with videos,exercises, assessment tools and groupdiscussions.

BENEFITS OF ATTENDING• Establish or regain credibility so you canbegin to influence

• Use your power base to persuade• Understand the person you’re influencing• Create a collaborative work environmentfor faster, better results

• Let work styles and communicationdifferences work for, not against, you

• Sell ideas and implement change• Achieve trust and give-and-takerelationships up, down and across theorganization

• Project self-confidence• Adapt your style to the person orsituation

• Identify various negotiating techniquesthat promote win-win outcomes

TOPICS COVEREDPersonal Power• Understanding your personal power• Personal power behaviors• Attributes of effective/ineffectiveinfluencers

• Your power relative to the other person• Commitment Model: why commitmentfrom others doesn’t happen by chance

Reciprocity and Relationships• Mental model of influence

• Principles of reciprocity• Building relationships and creatingpartnerships

Personal Preferences• Linkages between personal styles andreciprocity, relationship, partnership

• Style indicator and interpretation tool• Blind spots in your self-knowledge• The negative attribution cycle

Persuasion• Key components of persuasion: discovery,preparation, dialogue

• Adjusting to different audiences• The role of investment and risk• Achieving credibility• Reaching a common goal• Selling your position by providing evidence• Connecting emotionally• Listening and questioning

When Conflict Comes Between You and Your Desired Results• Approaches to conflict resolution• Giving and receiving feedback• Using a win-win mindset

Getting Better Results Through Negotiation• Power, information, timing and approach• Basic principles of negotiation• Various steps in negotiation

WHO SHOULD ATTENDBusiness professionals who need to get workdone through others as well as those whoneed to convince another person to buy intoan idea or follow up on a request.

Classroom Schedule

Aug. 4-6 . . . . . Chicago, IL . . . . . . . 2532-G8J-01120Aug. 4-6 . . . . . San Francisco, CA . . 2532-G8J-01121Aug. 11-13 . . . Atlanta, GA. . . . . . . 2532-G8J-01141Aug. 13-15 . . . Boston, MA. . . . . . . 2532-G8J-01136Aug. 25-27 . . . New York, NY . . . . . 2532-G8J-01149Aug. 25-27 . . . Seattle, WA. . . . . . . 2532-G8J-01150Sept. 3-5 . . . . . San Francisco, CA . . 2532-G8J-01119Sept. 8-10 . . . . New York, NY . . . . . 2532-G8J-01127Sept. 10-12 . . . Arlington, VA . . . . . 2532-G8J-01132Sept. 15-17 . . . Dallas, TX . . . . . . . . 2532-G8J-01138Sept. 22-24 . . . Chicago, IL . . . . . . . 2532-G8J-01146Oct. 1-3 . . . . . . Lake Buena Vista, FL 2532-G8J-01164Oct. 6-8 . . . . . . New York, NY . . . . . 2532-G8J-01172Oct. 15-17 . . . . Chicago, IL . . . . . . . 2532-G8J-01185Oct. 22-24 . . . . San Francisco, CA . . 2532-G8J-01193Oct. 29-31 . . . . Arlington, VA . . . . . 2532-G8J-01192Nov. 3-5 . . . . . . New York, NY . . . . . 2532-G8J-01167Nov. 3-5 . . . . . . San Francisco, CA . . 2532-G8J-01168Nov. 5-7 . . . . . . Chicago, IL . . . . . . . 2532-G8J-01171



Getting Results Without AuthoritySEMINAR #2532

FACULTY SPOTLIGHT*

Mary Hubbard Lewis, EdDhas a corporate client listthat includes AT&T, Cisco,Coca-Cola, DuPont, Frito-Lay,Honda, IBM, Lockheed Mar-tin, Lucent Technologies,Pfizer, UPS and WachoviaBank. Her consultation serv-ices include strategic plan-ning, meeting facilitationand team development. AtNASA’s Langley Research Center, she was recognized with a Superior Accomplishment Award and an Outstanding Performance Award.*This seminar is also taught by other business communication experts.

BESTSELLER

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www.amanet.org/2532




September 9-18 . . . . . . . . . . . . . . . . . . . . . 2532-G8J-01200

October 28-November 6 . . . . . . . . . . . . . . 2532-G8J-01198

Recommended CPE Credit: 21 hours/Basic—Classroom14 hours/Basic—Live OnlinePrerequisites: NoneAdvance Preparation: Online pre- and post-assessmentDelivery Method: Group Live/Group Internet-basedField of Study: Communication, PersonalDevelopment


1-Day Workshop



Strategies for Developing Effective Presentation SkillsSEMINAR #2519

Transform yourself from inexperienced speakerto skilled presenter.

Learn how to present your ideas with conviction, control and self-confidence without fear. You’ll gain the specific skills anddirection to become comfortable with your own presentationstyle and receive expert advice on techniques. You’ll learn how to present by presenting.

BENEFITS OF ATTENDING• Tailor your presentation to your audience• Use relaxation techniques to overcome nervousness• Project your voice and use pauses to dramatize your point• Expertly handle difficult questions and situations• Communicate with clarity and conviction

TOPICS COVERED• How to balance verbal and nonverbal messages• Developing, organizing and giving your presentation• Using visual aids and support materials• How to respond to Q&A• Managing the presentation environment

WHO SHOULD ATTENDThose who give presentations, speak in front of groups or sellideas to others and have little or no presentation experience.

EXTRAYou’ll be recorded in action and will see yourself improve, relax and refineyour techniques with each performance. This recording is yours to keep.

Classroom ScheduleJuly 30-Aug. 1. . . . . New York, NY . . . . . . . . . . 2519-G8J-01506Aug. 11-13 . . . . . . . Arlington, VA . . . . . . . . . . 2519-G8J-01496Aug. 11-13 . . . . . . . Seattle, WA. . . . . . . . . . . . 2519-G8J-01615Aug. 18-20 . . . . . . . Lake Buena Vista, FL . . . . . 2519-G8J-01504Aug. 25-27 . . . . . . . Chicago, IL . . . . . . . . . . . . 2519-G8J-01486Sept. 3-5. . . . . . . . . New York, NY . . . . . . . . . . 2519-G8J-01485Sept. 8-10. . . . . . . . Atlanta, GA . . . . . . . . . . . 2519-G8J-01492Sept. 10-12. . . . . . . Arlington, VA . . . . . . . . . . 2519-G8J-01495Sept. 15-17. . . . . . . San Francisco, CA . . . . . . . 2519-G8J-01499Sept. 22-24. . . . . . . Chicago, IL . . . . . . . . . . . . 2519-G8J-01503Oct. 1-3 . . . . . . . . . Arlington, VA . . . . . . . . . . 2519-G8J-01579Oct. 6-8 . . . . . . . . . New York, NY . . . . . . . . . . 2519-G8J-01562Oct. 8-10 . . . . . . . . Chicago, IL . . . . . . . . . . . . 2519-G8J-01575Oct. 13-15 . . . . . . . Indianapolis, IN . . . . . . . . . 2519-G8J-01617Oct. 27-29 . . . . . . . San Francisco, CA . . . . . . . 2519-G8J-01578Nov. 3-5 . . . . . . . . . Las Vegas, NV . . . . . . . . . . 2519-G8J-01581Nov. 5-7 . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2519-G8J-01561Nov. 10-12 . . . . . . . Arlington, VA . . . . . . . . . . 2519-G8J-01567Nov. 10-12 . . . . . . . New York, NY . . . . . . . . . . 2519-G8J-01568


www.amanet.org/2519


Presentation SkillsWorkshop SEMINAR #2868

Transform yourself from inexperienced speaker toskilled presenter.

In this 1-day seminar, you’ll learn to communicate effectivelyand persuasively and become comfortable with your ownstyle. Develop key presentation skills and learn how topresent your ideas with conviction, control and poise—andwithout fear. Plus receive expert advice on how to handleespecially challenging situations. Best of all, you’ll gainconfidence by making presentations.

BENEFITS OF ATTENDING• Tailor your presentation to your audience• Use relaxation techniques to overcome nervousness• Learn how to project your voice and use pauses todramatize your point

• Expertly handle difficult questions and situations• Communicate with clarity and conviction• Gain confidence in your presentation skills

TOPICS COVERED• Balancing verbal and nonverbal messages so content is clearand memorable and you engage listeners

• Developing and organizing presentation content using anaudience profile and set presentation parameters

• Turning a speech outline into notes • Preparing to give the presentation by rehearsing, adhering toa time frame and speaking from notes

• Reducing stress and speaker's anxiety• Using visual aids and support materials • Handling questions from the audience• Managing the presentation environment so you cananticipate, avoid and handle equipment problems

WHO SHOULD ATTENDEveryone who needs to develop their presentation skills,speak in front of groups or sell ideas to others and has littleor no presentation experience.

EXTRAYour presentations will be recorded for playback and review.This recording is yours to keep.

Note: A critical component of this workshop is the face-to-facefeedback you receive. Because we cannot replicate that experience inan online format, it is only offered in the classroom.


June 19. . . . . . . . . . New York, NY . . . . . . . . . . 2868-G8J-00007July 10 . . . . . . . . . . San Francisco, CA . . . . . . . 2868-G8J-00008Aug. 7 . . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2868-G8J-00009Sept. 11 . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2868-G8J-00010Oct. 16 . . . . . . . . . . New York, NY . . . . . . . . . . 2868-G8J-00002Nov. 20 . . . . . . . . . . Arlington, VA . . . . . . . . . . 2868-G8J-00003Dec. 18 . . . . . . . . . . San Francisco, CA . . . . . . . 2868-G8J-00004


NEW



Speak, present and communicate with poise, power andpersuasion.

Today, presentations and public speeches are very much a part of every executive’sresponsibilities. Effective executive speaking is what distinguishes the successfulprofessional from everyone else. This skill is most critical to your success—and to yourindividual and corporate image. You will learn to use powerful tools and techniques toturn every speech or presentation into a rewarding experience.

Delivery Skills• The effective use of voice, action, imageand language in speech making

• Applying strategies for positivelyaddressing speech anxiety

• Practicing articulation methods

Essentials for Winning Presentations andSpeeches• Choosing appropriate strategies forreaching reluctant, uncommitted andinactive audiences

• Designing successful, informative,persuasive, entertaining, motivational andspecial-event presentations

• Responding in a focused and controlledfashion to questions and answers

• Impromptu speech making

WHO SHOULD ATTENDBusiness professionals who want to advance their credibility with diplomatic methods of communication.

EXTRAYour presentation will be recorded forplayback and review with feedbackfrom your course leader. You will seeyourself improve, relax and refine yourpublic speaking techniques with eachperformance. This recording is yours to keep.

Classroom Schedule

Aug. 6-8 . . . . . Newport Beach, CA 2522-G8J-01390Aug. 18-20 . . . Chicago, IL . . . . . . . 2522-G8J-01387Aug. 25-27 . . . New York, NY . . . . . 2522-G8J-01392Sept. 3-5 . . . . . Arlington, VA . . . . . 2522-G8J-01394Sept. 10-12 . . . New York, NY . . . . . 2522-G8J-01381Sept. 22-24 . . . San Francisco, CA . . 2522-G8J-01397Sept. 29-Oct. 1 New York, NY . . . . . 2522-G8J-01416Oct. 13-15 . . . . Chicago, IL . . . . . . . 2522-G8J-01417Oct. 22-24 . . . . Arlington, VA . . . . . 2522-G8J-01411Nov. 3-5. . . . . . Boston, MA. . . . . . . 2522-G8J-01415Nov. 10-12. . . . Denver, CO . . . . . . . 2522-G8J-01424Nov. 12-14. . . . New York, NY . . . . . 2522-G8J-01404Nov. 17-19. . . . Atlanta, GA. . . . . . . 2522-G8J-01405

3 days/1.8 CEUs$2,345/AMA Members $2,095AMA Members save $250

www.amanet.org/2522

FACULTY SPOTLIGHT*

Patti A. Wood, MA, CSP isan international speaker andtrainer. An expert in commu-nication, she taught body language, interpersonal skills,public speaking and othercommunication courses at theuniversity level for 11 years.She has written several books,including Success Signals—Understanding Body Languageand Easy Speaking—Energizing Your Presentations.


Effective Executive SpeakingSEMINAR #2522

BENEFITS OF ATTENDING• Speak and think with greater clarity andpurpose, stressing key ideas

• Face an audience or camera withconfidence and control and make themost of your natural speaking style

• Shape and organize your speech orpresentation to persuade listeners andget the response and results you want

• Conquer fear and negative stress• Make your performance skills, your senseof humor and your own personality workfor you

• Give impromptu and prepared speechesto the class and receive personalizedfeedback

TOPICS COVEREDFundamentals of Executive SpeakingSkills• Identifying the elements of a goodpresentation

• Creating an individualized speaking skillsprofile

• Setting personal goals for thedevelopment of speaking skills

Preparation• The importance of research andorganization in preparing an effectivepresentation

• Illustrating how to plan and preparestrong beginnings and endings

• Selecting and designing effective visuals

Had a great time with this course. Loved being recorded and seeing how much I

improved at the end of the seminar. The transformation in such a short period of

time was amazing and the instructor was excellent and made it fun for all of us. I

have a list of tools that I now use on a daily basis. I would definitely recommend it.— Elaine M.

AMA has been reviewed and approved as a provider of project managementtraining by the ProjectManagement Institute (PMI).

Take control, prioritize and get out from under

Do you…• Find yourself overloaded with work?• Feel so stretched to the limit you can’t set priorities?• Exhaust yourself daily without accomplishing your goals?

Feeling overwhelmed? If you’re doing more and enjoying it less, it’s time to makereal choices about how and when to spend your time. This seminar enables you to find a way to dig out, get back on track and balance work-life issues.

You’ll discover how to schedule daily work…build and manage work relation shipsalong the way as you better handle interruptions, learn to say no and negotiatewith colleagues and bosses. You’ll set goals, create a strategic plan and grade your -self in 12 key areas of time management. Plus, put your work into five windows tohelp you organize, prioritize and get your life back.

BENEFITS OF ATTENDING• Set SMART goals for yourself• Create priorities and establish realisticboundaries

• Improve concentration and efficiency• Identify and deal with time wasters• Break indecision and procrastination habits• Use technology efficiently to help managetime

• Reverse burnout and refresh• Leave with an action plan you can applyimmediately back at work

TOPICS COVEREDTime Management. Self-Management• Shifting focus from managing time tomanaging self

• Identifying personal time wasters• Creating personal Time Mastery Plan

Planning for Success• Using a robust planning process• Defining goals; establishing importantand valid priorities

• Creating a realistic and productiveschedule

Concentration, Focus and Organization• Creating productive and efficient routinesto support core goals

• Organizing and managing workenvironment

• Identifying ways to deal with self-distractions and interruptions

Managing Technology• Increasing productivity by usingtechnology efficiently

• Selecting the right form ofcommunication

• Identifying ways to manage email

Creating Boundaries and Balance• Prioritizing and choosing activities tobalance life and work

• Creating personal “no” script

WHO SHOULD ATTENDBusiness professionals who want greater control of their time, management style and life.

FACULTY SPOTLIGHT*

Pauline Larkinworks withclients in the areas of leader-ship development, perform-ance management,organizational culture andcommunication skills. BAESystems Aerostructures,Miller Samuel, Office of thePublic Guardian, MoredunScientific and the Universityof Edinburgh have numberedamong her many clients. Her coaching and otherprofessional certifications include Alpha Leader-ship Coaching and NLP and MBTI® certifications.


Time ManagementSEMINAR #2233

BESTSELLER

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Classroom Schedule

July 31-Aug. 1 Chicago, IL . . . . . . . . 2233-G8J-01674Aug. 4-5 . . . . Denver, CO . . . . . . . . 2233-G8J-01727Aug. 7-8 . . . . New York, NY . . . . . . 2233-G8J-01649Aug. 14-15 . . Arlington, VA . . . . . . 2233-G8J-01664Aug. 18-19 . . Lake Buena Vista, FL . 2233-G8J-01726Sept. 4-5 . . . . New York, NY . . . . . . 2233-G8J-01645Sept. 8-9 . . . . Atlanta, GA. . . . . . . . 2233-G8J-01728Sept. 11-12 . . Chicago, IL . . . . . . . . 2233-G8J-01654Sept. 11-12 . . Dallas, TX . . . . . . . . . 2233-G8J-01655Sept. 25-26 . . San Francisco, CA . . . 2233-G8J-01671Oct. 6-7 . . . . . Arlington, VA . . . . . . 2233-G8J-01700Oct. 9-10 . . . . New York, NY . . . . . . 2233-G8J-01723Oct. 16-17 . . . Chicago, IL . . . . . . . . 2233-G8J-01713Oct. 23-24 . . . Garden Grove, CA. . . 2233-G8J-01719Oct. 27-28 . . . Boston, MA. . . . . . . . 2233-G8J-01698Nov. 3-4. . . . . Arlington, VA . . . . . . 2233-G8J-01705Nov. 3-4. . . . . San Francisco, CA . . . 2233-G8J-01695Nov. 13-14. . . New York, NY . . . . . . 2233-G8J-01709Nov. 24-25. . . Parsippany, NJ . . . . . . 2233-G8J-01722


Recommended CPE Credit: 14 hours/BasicPrerequisites: Basic behavioral concept aroundself-managementAdvance Preparation: Online pre- andpost-assessmentDelivery Method: Group Live/Group Internet-basedField of Study: Personal Development

www.amanet.org/2233


PROFESSIONAL DEVELOPMENT



August 18-21 . . . . . . . . . . . . . . . . . . . . . . . 2233-G8J-01644

September 8-11 . . . . . . . . . . . . . . . . . . . . . 2233-G8J-01690

October 20-23 . . . . . . . . . . . . . . . . . . . . . . 2233-G8J-01731



1-Day Workshop NEW



www.amanet.org/2211



August 12-21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2211-G8J-00579

September 16-25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2211-G8J-00558

October 7-16 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2211-G8J-00595

Time ManagementWorkshop SEMINAR #2869

Discover how to eliminate time wasters andwatch your personal productivity soar.

Everyone starts with the same number of hours—so why dosome people seem to get so much more done? An inability tomanage time efficiently can leave you feeling stressed,overwhelmed and unproductive. This workshop offers practicaltechniques that you can use immediately to gain control overyour day. You'll learn how to plan and prioritize moreeffectively while managing interruptions and distractions.

BENEFITS OF ATTENDING• Identify typical time wasters and create solutions toovercome them

• Set goals and objectives to get things done• Plan your day to accomplish what is important• Understand how technology affects your ability toaccomplish your goals

• Identify where you are spending time wisely and how youare wasting time

• Reorder your activities to make the best use of your timeand increase your productivity

TOPICS COVERED• How to organize and prioritize to get more done• Ways to get out of crisis mode and focus on what'simportant

• The planning process and how to use it• Using scheduling to stay on track• Managing your environment • Dealing with interruptions• How to use technology efficiently

WHO SHOULD ATTENDBusiness professionals who want to take control of their timeand life and get back on track.


Aug. 18 . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2869-G8J-00012Sept. 12 . . . . . . . . . Arlington, VA . . . . . . . . . . 2869-G8J-00013Oct. 30 . . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2869-G8J-00003Nov. 24 . . . . . . . . . . San Francisco, CA . . . . . . . 2869-G8J-00004






AMA’s 2-Day BusinessWriting Workshop SEMINAR #2211

Take the strain out of composing any kind ofdocument.

Would you like a quick and easy method for writing in an organizedformat? This seminar provides you with basic formats and formulasfor tackling any kind of writing task—and communicating to yourreaders what they need to know.

BENEFITS OF ATTENDING• Quickly organize your thoughts and generate content• Eliminate numerous, time-consuming revisions• Streamline content and communicate what readers need to know• Write with greater clarity

TOPICS COVERED• Guidelines for effective business writing• Establishing the purpose, focus and essence of your message• Overcoming writer’s block and writing the first draft• Powerful openings and closings to capture and retain attention• Connecting, establishing and clarifying thought patterns• Organizing ideas and generating content with simple techniques• How and when to use the appropriate tone—and persuasive,positive or negative words

• Editing and proofreading the final version

WHO SHOULD ATTENDBusiness professionals at all levels who need to save time bystreamlining their writing process.

Note: If you wish to bring your own laptop to the seminar, a USB flashdrive will be provided to each attendee and a printer made available,eliminating the need to write exercises in longhand. You may also chooseto bring a current project and get one-on-one feedback

Visit www.amanet.org/2211 for details about CPE credit

Classroom ScheduleAug. 4-5 . . . . . . . . . New York, NY . . . . . . . . . . 2211-G8J-00544Aug. 18-19 . . . . . . . Durham, NC . . . . . . . . . . . 2211-G8J-00614Sept. 4-5. . . . . . . . . New York, NY . . . . . . . . . . 2211-G8J-00545Sept. 15-16. . . . . . . Arlington, VA . . . . . . . . . . 2211-G8J-00556Sept. 22-23. . . . . . . San Francisco, CA . . . . . . . 2211-G8J-00585Sept. 29-30. . . . . . . Chicago, IL . . . . . . . . . . . . 2211-G8J-00559Oct. 2-3 . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2211-G8J-00617Oct. 6-7 . . . . . . . . . New York, NY . . . . . . . . . . 2211-G8J-00594






BENEFITS OF ATTENDING• Reduce, clarify and eliminate chaos withinyour control

• Identify, analyze and determine priority ofyour workday

• Use a daily action plan to allocate timeand energy

• Remain focused and act more decisivelywhen priorities shift

• Become more assertive and strategic inyour communication

• Manage interruptions and conflicts withgreater ease

• Utilize the right tools to balance andmanage tough choices

TOPICS COVEREDDefine Chaos Within Your Control• Identifying sources of workplace chaos• Understanding organizational challengeson managers and employees

• Assessing the impact your decisions haveon key stakeholders

Thinking and Decision Making• Identifying real/root cause of a problemor issue

• Generating multiple, creative ideasquickly

• Organizing ideas in order to firmly graspcritical components of a problem

• Applying one identification tool foranalysis

• Tools: Fishbone, mind maps, affinitydiagrams

Priority Planning• SWOT analysis: determining priorities• GAP analysis: assessing the currentsituation vs. the desired outcome

• Risk analysis: evaluating impact andrelated risks

• Priority matrix: using importance andurgency model to determine and validatepriorities

Plan Daily Work• Daily action plan: allocating time andenergy for the most important priorities

• Time estimate: accurately estimating howlong it takes to complete your criticaltasks

• Interruption log: identifying “necessary”vs. “unnecessary” interruptions

Assertive Communication• Understanding assertive vs. strategiccommunication under pressure

• Learning to respond assertively andstrategically when managing shiftingpriorities, interruptions and conflict

• Employing assertive responses no matterhow manipulated or provoked you feel

Action Plan: Identifying and applying oneor two tools most applicable to managingyour workplace chaos

WHO SHOULD ATTENDAnyone facing shifting priorities, expandingworkloads, tight deadlines, organizational re-structuring, multiple projects and increaseduncertainty.

Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure SEMINAR #2261

FACULTY SPOTLIGHT*

Robert W. Fuller’s organi-zational effectiveness and de-velopment experience spansover 30 years and three con-tinents. He is a coach for theC-level executives of DBM,Philadelphia and his entre-preneurial business develop-ment/consulting experienceincludes such companies asNanolume, Global RainMaker,CopperRoad and AVIC LLC. He holds certificationsin DiSC®, Covey, Forte, and Lominger assessmenttools, Blanchard (Team Building) and CCL: Executive Coaching.



www.amanet.org/2261

Manage unproductive confusion and disorder and transformchaos into controllable challenges.

With fast, easy-to-use tools, you will be able to plan your day and adjust to shiftingpriorities and demands—with less stress and greater clarity. Here are the practicalbusiness and communication tools to help you and your team prepare for theunpredictable, master expanding workloads and apply the appropriate techniques toalleviate, clarify and eliminate chaos within your control.

Classroom Schedule

Aug. 4-5 . . . . . Durham, NC . . . . . . 2261-G8J-00526Aug. 14-15 . . . Houston, TX . . . . . . 2261-G8J-00482Aug. 18-19 . . . New York, NY . . . . . 2261-G8J-00452Aug. 21-22 . . . Chicago, IL . . . . . . . 2261-G8J-00455Aug. 25-26 . . . Arlington, VA. . . . . . 2261-G8J-00458Aug. 25-26 . . . San Diego, CA. . . . . 2261-G8J-00442Sept. 11-12 . . . San Francisco, CA . . 2261-G8J-00524Sept. 18-19 . . . New York, NY . . . . . 2261-G8J-00453Sept. 22-23 . . . Chicago, IL . . . . . . . 2261-G8J-00525Sept. 25-26 . . . Arlington, VA. . . . . . 2261-G8J-00459Oct. 6-7. . . . . . New York, NY . . . . . 2261-G8J-00495Oct. 9-10. . . . . Atlanta, GA . . . . . . . 2261-G8J-00497Oct. 13-14. . . . Indianapolis, IN . . . . 2261-G8J-00527Oct. 16-17. . . . Arlington, VA. . . . . . 2261-G8J-00511Oct. 16-17. . . . Los Angeles, CA . . . 2261-G8J-00503Oct. 30-31. . . . Dallas, TX . . . . . . . . 2261-G8J-00509Nov. 3-4. . . . . . Chicago, IL . . . . . . . 2261-G8J-00518Nov. 6-7. . . . . . Arlington, VA. . . . . . 2261-G8J-00494Nov. 6-7. . . . . . San Francisco, CA . . 2261-G8J-00516Nov. 24-25 . . . New York, NY . . . . . 2261-G8J-00504


Recommended CPE Credit: 14 hours/BasicPrerequisites: Fundamental concepts of timemanagementAdvance Preparation: Online pre- andpost-assessmentDelivery Method: Group Live/Group Internet-basedField of Study: Communication, Personal Development



September 8-17 . . . . . . . . . . . . . . . . . . . . 2261-G8J-00488

November 3-12 . . . . . . . . . . . . . . . . . . . . 2261-G8J-00519



1-Day Workshop NEW



Doing It All: How to StayFocused and Engaged SEMINAR #2118

Develop self-direction skills to maximize yourproductivity regardless of distractions.

For many of us, our “new normal” job means that we’veinherited work from others, and are multitasking 24/7. Often,we’re expected to produce positive results with fewer resources.It’s not surprising that maintaining focus and staying engagedcan be a major hurdle.

You will learn tools that help you get into a productive flowwhenever you need to and how to get back on track when you are thrown off course. You will leave with tools that helpyou make the best of your innate strengths, mitigate yourchallenges, and stay focused. You will also learn how to stay infocus and on a productive course when others around you arethrowing distractions and barriers in your way.

BENEFITS OF ATTENDING• Get a complete picture of your workload to reduce “emergencyfire drills”

• Be able to clear your mind and snap back into focus• Have a process to get in focus and stay there• Have behaviors to help you stay energized and engaged• Learn your “primary work style” and how to make it work• Know the questions to ask for instant clarity and focus• Set up your environment and tools to work for you, not against you• Implement techniques for eliminating your worst interruptions• Deal with disruptions without destroying your productivity flow

TOPICS COVERED• Assessing your focus levels• Identifying the “pitfalls“that throw you out of focus• Building a command central tool for safe storage of allcommitments

• Using anticipation tools to cut distractions and emergencies• Assessing your “hardwired” strengths and weaknesses• Minimizing negative energy and stress that saps your strength• Utilizing “snap back” tools to immediately regain focus• Slowing down so you can speed through your day’s work• Utilizing the right tools for your sensory style: auditory, visualor tactile

WHO SHOULD ATTENDAnyone expected to deliver maximum productivity and results despite interruptions, an excessive workload and other obstacles.

Classroom ScheduleJuly 31-Aug. 1. . . . . Arlington, VA . . . . . . . . . . 2118-G8J-00061Aug. 4-5 . . . . . . . . . San Diego, CA . . . . . . . . . 2118-G8J-00062Sept. 18-19. . . . . . . Chicago, IL . . . . . . . . . . . . 2118-G8J-00039Sept. 29-30. . . . . . . New York, NY . . . . . . . . . . 2118-G8J-00060Oct. 20-21 . . . . . . . Atlanta, GA . . . . . . . . . . . 2118-G8J-00052Nov. 13-14 . . . . . . . San Francisco, CA . . . . . . . 2118-G8J-00054Nov. 24-25 . . . . . . . Arlington, VA . . . . . . . . . . 2118-G8J-00050


www.amanet.org/2118

Managing Chaos WorkshopSetting Priorities and Making DecisionsUnder Pressure SEMINAR #2866

Within the chaos there are things you can control.

Chaos is becoming a part of many organizations' reality. In thisfast-paced workshop, you'll learn how to leverage a variety ofeasy-to-use tools and techniques to alleviate, clarify andeliminate “controllable” chaos. Discover how to apply thesetools to your situation. And develop a solid action plan to keepyour head above water, make immediate improvements andachieve measurable results.

BENEFITS OF ATTENDING• Reduce, clarify and eliminate chaos within your control • Identify, analyze and prioritize workday tasks • Use a daily action plan to allocate time and energy• Stay focused and act more decisively when priorities shift• Become more assertive and strategic when communicating• Manage interruptions and conflicts with greater ease• Use the right tools to balance and manage tough choices

TOPICS COVERED• Defining which elements of the chaos you can control • Making decisions based on multifaceted problem analysis• Determining the order of tasks by importance and urgency• Practicing assertive communication to manage shiftingpriorities

• Building a plan that leverages the new tools you acquire tohelp you manage the chaos at work

WHO SHOULD ATTENDAnyone facing shifting priorities, expanding workloads, tightdeadlines, organizational restructuring, multiple projectspulling you in different directions, and increased uncertainty.


Aug. 20 . . . . . . . . . San Francisco, CA . . . . . . . 2866-G8J-00012Sept. 12 . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2866-G8J-00014Oct. 10 . . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2866-G8J-00003Nov. 17 . . . . . . . . . . Dallas, TX . . . . . . . . . . . . . 2866-G8J-00004



1-DAY LXL SCHEDULE • 1,245/AMA Members $1,095




BENEFITS OF ATTENDING• Learn a better way to manage technology• Recognize how to achieve true andconsistent work-life balance

• Apply the latest science on brain healthto maximize your productivity

• Utilize a language with others to ensure youare aligned around “important and urgent”

• Create a personalized, practical systemfor prioritizing and managing your goals

TOPICS COVEREDChoice 1: Acting on the important instead of reacting to the urgent • Discerning the important from the urgentor less important

• Teaching others the language andmethodology of importance

Choice 2: Going for extraordinary instead of settling for ordinary• Clarifying what extraordinary looks like inyour current, most important roles

• Defining and executing measurable goals

Choice 3: Scheduling the big rocks instead of sorting gravel• Mastering weekly planning processes toidentify, schedule and execute high-impact priorities

• Mastering daily planning processes toensure attention, energy, and execution

Choice 4: Ruling your technology insteadof letting it rule you• Designing a personalized system tomanage appointments, tasks, contacts,notes and documents

• Turning Outlook into a productivityworkflow engine

The 5 Choices to Extraordinary Productivity™SEMINAR #2605

By FranklinCovey—now available through AMA

The 5 Choices to Extraordinary Productivity™ is based on ideas and practices accumulated over decades from the leaders of productivity.

FACULTY SPOTLIGHT*

Homero Bayarena as over25 years of business experi-ence. Prior to his work withFranklinCovey, he worked forZurich Insurance, MarylandInsurance Group, Blue CrossBlue Shield of Maryland, ISIConsulting in Dallas and theUniversity of North Texas, inpositions ranging from front-line to management. In 2005, he received Franklin-Covey’s highest honor, The Summit Award.

*All faculty are trained experts in FranklinCovey’s The 5 Choices to Extraordinary Productivity™ curriculum.

www.amanet.org/2605

Bring your best self to work with this unique productivity process.

The demands our careers sometimes place on our shoulders can be overwhelming. Combinedwith distractions caused by an unending influx of information, and our lives can become down-right exhausting. If we don’t react to these stimuli with clear discernment, our ability to thinkclearly and make wise decisions about what’s important suffers—and the goals that mattermost in our professional and personal lives get shortchanged, or worse, not accomplished at all.

This seminar combines current neuroscience research with proven productivity principles to helpyou better manage your decisions, attention and energy. Learn to apply a process and maximizethe use of Microsoft Outlook® that can dramatically increase your ability to achieve life’s mostimportant outcomes by consistently making choices that create extraordinary value.in order to dramatically increase your ability to achieve life’s most important outcomes.

Classroom Schedule

Aug. 7-8 . . . . . Chicago, IL . . . . . . . 2605-G8J-00068Aug. 7-8 . . . . . San Francisco, CA . . 2605-G8J-00070Aug. 11-12 . . . Philadelphia, PA. . . . 2605-G8J-00073Aug. 21-22 . . . Arlington, VA . . . . . 2605-G8J-00080Aug. 25-26 . . . Morristown, NJ . . . . 2605-G8J-00077Sept. 4-5 . . . . . Atlanta, GA. . . . . . . 2605-G8J-00088Sept. 8-9 . . . . . Chicago, IL . . . . . . . 2605-G8J-00072Sept. 22-23 . . . Arlington, VA . . . . . 2605-G8J-00083Sept. 25-26 . . . New York, NY . . . . . 2605-G8J-00087Oct. 2-3 . . . . . . San Francisco, CA . . 2605-G8J-00107Oct. 6-7 . . . . . . Houston, TX . . . . . . 2605-G8J-00151Oct. 13-14 . . . . St Pete Beach, FL . . . 2605-G8J-00128Oct. 20-21 . . . . Arlington, VA . . . . . 2605-G8J-00134Oct. 27-28 . . . . New York, NY . . . . . 2605-G8J-00143Nov. 3-4. . . . . . Chicago, IL . . . . . . . 2605-G8J-00108Nov. 6-7. . . . . . San Diego, CA. . . . . 2605-G8J-00110Nov. 10-11. . . . Arlington, VA . . . . . 2605-G8J-00117Nov. 20-21. . . . New York, NY . . . . . 2605-G8J-00132Nov. 20-21. . . . Portland, OR . . . . . . 2605-G8J-00133


Recommended CPE Credit: 14 hours/IntermediatePrerequisites: Fundamental concepts of timemanagementAdvance Preparation: Online pre- andpost-assessmentDelivery Method: Group Live/Group Internet-basedField of Study: Computer Science, ManagementAdvisory Services

NEW!


Tues. 9-5 pm ET and Wed. 9 am-2 pm ET • 2 Lessons

September 16-17 . . . . . . . . . . . . . . . . . . . . 2605-G8J-00148

November 18-19 . . . . . . . . . . . . . . . . . . . . 2605-G8J-00124

Choice 5: Fueling your fire instead ofburning out• Understanding the impact of brain healthon day-to-day performance

• Using the 5 Energy Drivers to sustainenergy throughout the day

WHO SHOULD ATTENDBusiness professionals at all levels lookingfor the tools to maximize productivity

PRE-WORK REQUIRED You will receive a link to an online bench-mark 26-question assessment on key productivity behaviors. You will have theopportunity to take the benchmark againafter applying what you learned.

ATTENDEES WILL RECEIVE• Participant Guide• Microsoft Outlook® Technical Guide • The 5 Choices—a brief monograph withnotebook

• Bonus Modules—video-based mini-courses with toolkits

Note: For hands-on Outlook® application, youmay wish to attend with a laptop. Please callCustomer Service at 1-800-262-9699 if you arenot an Outlook user.






Classroom Schedule

July 30-Aug. 1 Dallas, TX . . . . . . . . . 2601-G8J-00687July 30-Aug. 1 Philadelphia, PA . . . . 2601-G8J-00675Aug. 6-8. . . . . Arlington, VA . . . . . . 2601-G8J-00629Aug. 11-13. . . New York, NY. . . . . . 2601-G8J-00640Aug. 11-13. . . San Francisco, CA. . . 2601-G8J-00641Aug. 13-15. . . Austin, TX. . . . . . . . . 2601-G8J-00659Aug. 18-20. . . Chicago, IL . . . . . . . . 2601-G8J-00661Aug. 18-20. . . Salt Lake City, UT . . . 2601-G8J-00662Aug. 25-27. . . Myrtle Beach, SC . . . 2601-G8J-00672Sept. 8-10 . . . New York, NY. . . . . . 2601-G8J-00633Sept. 8-10 . . . St Pete Beach, FL . . . 2601-G8J-00634Sept. 10-12 . . Chicago, IL . . . . . . . . 2601-G8J-00639Sept. 15-17 . . Atlanta, GA . . . . . . . 2601-G8J-00651Sept. 15-17 . . Los Angeles, CA . . . . 2601-G8J-00652Sept. 17-19 . . Arlington, VA . . . . . . 2601-G8J-00658Sept. 17-19 . . Cincinnati, OH . . . . . 2601-G8J-00660Sept. 22-24 . . Houston, TX . . . . . . . 2601-G8J-00689Sept. 22-24 . . Morristown, NJ. . . . . 2601-G8J-00668Sept. 22-24 . . San Francisco, CA. . . 2601-G8J-00669



Recommended CPE Credit: 21 hours/Intermediate—Classroom14 hours/Intermediate—Live OnlinePrerequisites: NoneAdvance Preparation: Online pre-assessmentField of Study: Communication, Personal Development


BESTSELLER

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www.amanet.org/2601

FACULTY SPOTLIGHT*

Eileen Land brings morethan 20 years’ experience intraining, program designand organizational develop-ment to the classroom. Shehas attended Coach Univer-sity, and holds special desig-nations and certificationsincluding Crucial Conversa-tions, Myers-Briggs (MBTI®), Personality Indicator, Situa-tional Leadership® and Blessing-White’s Managing Personal Growth.

*All faculty are trained experts in FranklinCovey’s 7 Habits of Highly Effective People® curriculum.



August 18-21 . . . . . . . . . . . . . . . . . . . . . . . 2601-G8J-00626

September 15-18 . . . . . . . . . . . . . . . . . . . . 2601-G8J-00688


Live the 7 Habits to create dramatic change in your life.

No matter how competent a person you are, you will not have sustained and lastingsuccess unless you are able to effectively lead yourself, influence, engage and collaboratewith others—and continuously improve and renew your capabilities. These elements areat the heart of personal, team and organizational effectiveness.

Renowned as the world’s premier personalleadership development and training program,The 7 Habits of Highly Effective People alignstimeless principles of effectiveness with therelevancy of today’s practices as well asmodern technology. The new Signature 4.0solution of this program takes the 7 Habits toa whole new level. The new solution includeseven more tools and processes to help you liveand apply the 7 Habits, including more than30 new world-class videos, a new Living the 7Habits, new Skill and Practice cards with 20new 7 Habits practices, a powerful newmobile app, and much more.

BENEFITS OF ATTENDING• Execute critical priorities with laser-likefocus and careful planning

• End self-defeating behavior and gain thenecessary security you need to change

• Develop strong relationships based onmutual trust

• Be prepared to deal with difficultcircumstances before they happen

• Know how to increase teamengagement, morale and collaboration

• Apply a framework for developing corevalues and creating a highly effective culture

• Recognize how to develop high-potentialleaders who model competence and character

TOPICS COVEREDParadigms and Principles of Effectiveness• Assess paradigms and align to principlesof effectiveness

Habit 1: Be Proactive®

• Assume responsibility, focus and act onwhat can be controlled and influenced,instead of what can’t

Habit 2: Begin with the End in Mind®

• Define clear measures of success and aplan to achieve them

Habit 3: Put First Things First®

• Prioritize and achieve your most importantgoals, instead of constantly reacting tourgencies

Habit 4: Think Win-Win®

• Collaborate more effectively with others bybuilding high-trust relationships of mutualbenefit

Habit 5: Seek First to Understand, Then Be Understood®

• Influence others by developing a deepunderstanding of their needs andperspectives

Habit 6: Synergize®

• Develop innovative solutions that leveragediversity and satisfy all key stakeholders

Habit 7: Sharpen the Saw®

• Increase motivation, energy, and work/lifebalance by making time for renewing activities

WHO SHOULD ATTENDAnyone who wants to learn how to apply thepower of effectiveness for greater success intheir business and personal lives, and feel moresatisfied with what they accomplish each day.

PRE-WORK REQUIRED:The 7 Habits ® AssessmentA questionnaire that you can take as a self-assessment or as a 360ᵒ assessment to gatherfeedback from your manager, direct reports,and peers who work closely enough with youto assess your individual effectiveness

ATTENDEES WILL RECEIVE:• Participant Guide• 7 Habits Skill and Practice cards• Weekly “Big Rocks” Cards • 7 X 7 Contract• Talking Stick• A newly developed Living the 7 Habitsmobile app


SEMINAR #2601

By FranklinCovey—available through AMAThe 7 Habits of Highly Effective People® Signature Edition 4.0 program is based on

the teachings of Dr. Stephen R. Covey

SIGNATURE EDITION 4.0




Creativity and Innovation Unleash Your Potential forGreater Success SEMINAR #2208

Do you wish you could try things at work thathave never been done before?

Do you doubt your own capacity for creativity and innovation?Do you have trouble getting creative solutions from your team?

Relying on yesterday’s ideas, products and assumptions can spellfailure to your company and be a detriment to your career. Nowyou can get proven techniques for generating new ideas, and ablueprint for establishing a climate of innovation in this lively,interactive and hands-on seminar. You will discover new ways tobreak through mental barriers, ho-hum thinking and roadblocksin order to improve performance and unleash the creativepotential in yourself and your team.

BENEFITS OF ATTENDING• Practice creative methods to generate ideas and solutions• Turn existing problems into opportunities for growth• Discover new techniques for securing enthusiasm for newinitiatives

• Encourage out-of-the-box thinking• Apply innovation techniques to improve systems, products and processes

• Enhance morale, group performance and collaboration

TOPICS COVERED• Identifying practices that help promote creativity andinnovation

• Focusing on results vs. focusing on good process• Maximizing the connection between courage and creativity• Developing and leveraging from your own creative strengths• Brainstorming techniques for generating ideas and solutions• Producing, evaluating and selecting new ideas—models foranalyzing options

• Practices and guidelines that create an innovative workenvironment

• Real-world practice: opportunity spotting/solution generating

WHO SHOULD ATTENDManagers and business professionals who have influence overthe creation, adoption and implementation of new products,services and processes.

Classroom ScheduleSept. 29-30. . . . . . . New York, NY . . . . . . . . . . 2208-G8J-00155Oct. 13-14 . . . . . . . Chicago, IL . . . . . . . . . . . . 2208-G8J-00158Nov. 3-4 . . . . . . . . . New York, NY . . . . . . . . . . 2208-G8J-00159


www.amanet.org/2208

Taking On GreaterResponsibility: Step-Up Skillsfor Non-Managers SEMINAR #2132

Are you ready for what’s ahead?

You have always wanted to make a difference in your company.You need the skills—understanding your business, managingchange, communicating strategically, leading, working in teamsand juggling your new assignments with current responsibilities.This powerful seminar helps you prepare, initiate and success -fully adapt your style to the challenges ahead.

BENEFITS OF ATTENDING• Feel confident when asked to step up to the plate with newprojects outside your regular work activities

• Take your skills and potential to new heights with proven-in-action “get-ahead” strategies

• Gain the new skills and competencies required for success• Meet the rising pressure from tight budgets and lean organizations• Set yourself apart from the crowd

TOPICS COVERED• Identifying/assessing your strengths/liabilities • Being business-savvy and positioning yourself as anindispensable asset

• Flexing your communication style to achieve more productiveoutcomes

• Developing resiliency and creating a sustainable transformation • Crafting your unique “brand” to project a proactive, can-doattitude

• Acquiring skills to deal with group tensions, participation andproductivity

• Applying analytic thinking, communication and decision-makingskills

• Using technology solutions to get more work done• Practicing saying “no” tactfully to manage your work flow• Synthesizing strategic development and performance goals• Working more collaboratively with your manager

WHO SHOULD ATTENDThose interested in developing the skills necessary to improvetheir performance in order to grow within their organization.

Classroom ScheduleAug. 14-15 . . . . . . . New York, NY . . . . . . . . . . 2132-G8J-00392Aug. 21-22 . . . . . . . San Francisco, CA . . . . . . . 2132-G8J-00390Sept. 4-5. . . . . . . . . New York, NY . . . . . . . . . . 2132-G8J-00393Sept. 11-12. . . . . . . Arlington, VA . . . . . . . . . . 2132-G8J-00384Oct. 13-14 . . . . . . . New York, NY . . . . . . . . . . 2132-G8J-00408Oct. 20-21 . . . . . . . Chicago, IL . . . . . . . . . . . . 2132-G8J-00412Nov. 24-25 . . . . . . . Arlington, VA . . . . . . . . . . 2132-G8J-00407


www.amanet.org/2132




I learned a lot about myself and other people and will

follow up with the things I learned to gain confidence

and improve my work relationships. —Debra R.

Assertiveness TrainingSEMINAR #2188

Gain more confidence, decisiveness and respect.

Learn powerful tools to help you deal with conflict at all levelsin the organization, discover techniques on how to be anassertive communicator, acquire ways to handle receiving andgiving feedback and address business etiquette whenprofessionalism and assertiveness are required. You’ll assessyour areas of strength and growth in this critical skill,understand how social styles affect assertiveness behaviors andbenefit by learning steps for conflict resolution. Overall enhanceyour assertiveness skills for immediate on-the-job use.

BENEFITS OF ATTENDING• Gain essentials of assertiveness• Practice assertiveness behaviors through verbal and visualtechniques

• Address assertive issues in both your personal and business life• Learn the nuances of etiquette and how it relates to assertivenessand self-esteem

• Apply your newly learned skills to relevant, on-the-jobsituations

TOPICS COVERED• Differences in behavioral styles—passive, aggressive andassertive

• Identifying techniques to improve self-esteem• Improving communication with different social styles• Risks and benefits in becoming assertive• Factors that influence your level of assertiveness• The role of social styles in assertive communication• A five-step model for conflict resolution• Appropriate assertiveness in common workplace situations• Achieving a healthy balance personally and professionally

WHO SHOULD ATTENDBusiness professionals who want to acquire essential assertiveness skills.


Classroom ScheduleAug. 6-8 . . . . . . . . . Houston, TX . . . . . . . . . . . 2188-G8J-00191Sept. 24-26. . . . . . . New York, NY . . . . . . . . . . 2188-G8J-00179Oct. 8-10 . . . . . . . . San Francisco, CA . . . . . . . 2188-G8J-00183Oct. 22-24 . . . . . . . Arlington, VA . . . . . . . . . . 2188-G8J-00189Nov. 3-5 . . . . . . . . . Boston, MA . . . . . . . . . . . 2188-G8J-00190


www.amanet.org/2188

NEW

Secrets to BoostingProductivity seminar #7824

You're getting things done, right? All but the big,important stuff, that is! Overcome bad habits and take back your time. As you know, it’s not about how muchyou get done. It’s about how many high-priority tasks youcomplete. And it’s time to learn how to overcome youravoidance behaviors. So you stay focused on your coreobjectives. Feel productive and efficient. In control and incharge. Zero in on and accomplish your major goals andachieve the results you desire.

TOPICS COVERED• Creating productive and efficient routines to support coregoals

• Identifying ways to deal with distractions andinterruptions• Overcoming procrastination• Discovering techniques to organize your environment • Controlling interruptions and managing your time better

LXL EXPRESS SCHEDULE • $249Mon. 10am to 12:30pm ET or 2 to 4:30pm ET • 1 lesson • .2 CEU • $295

Confidence-Building Skills for Women seminar #7822Learn how to handle yourself in just about anysituation!

Are you afraid to speak up in meetings? Unsure of how toexpress your ideas with the same confidence you see in others?

Don’t miss this opportunity to discover powerful assertivenesstechniques you can use every day, everywhere. You'll learn how to send the right signals so you get the right responses. How toovercome obstacles to assertiveness to get what you want. And how to command respect and get things done.

TOPICS COVERED• Exploring a successful formula for assertion• Saying no and surviving• Learning the assertive techniques of fogging, brokenrecord, negative assertion, negative inquiry, freeinformation and self-disclosure

• Practicing responses to put-down statements

LXL EXPRESS SCHEDULE • $249Mon. 10am to 12:30pm ET or 2 to 4:30pm ET • 1 lesson • .2 CEU • $295

In less than 3 hours, put powerful new skillsto work—GUARANTEED!

Instant performance boosters for busy professionals

LXL Express Skills Series

August 25. . . . . . . . 7824-G8J-00001September 15. . . . . 7824-G8J-00002September 29. . . . . 7824-G8J-00003October 6 . . . . . . . . 7824-G8J-00004

October 27 . . . . . . . 7824-G8J-00005November 10 . . . . . 7824-G8J-00006November 24 . . . . . 7824-G8J-00007

August 18. . . . . . . . 7822-G8J-00001September 8. . . . . . 7822-G8J-00002September 22. . . . . 7822-G8J-00003October 6 . . . . . . . . 7822-G8J-00004

October 20 . . . . . . . 7822-G8J-00005November 3 . . . . . . 7822-G8J-00006November 17 . . . . . 7822-G8J-00007



Assertiveness Training for Women in Business SEMINAR #2528

Strengthen your leadership ability and image.

By knowing how to handle yourself in just about any situationthat comes up—without seeming either shy or pushy—you’llget things done and command respect.

BENEFITS OF ATTENDING• Deal with conflicts confronting women in business• Recognize your own strengths and weaknesses• Practice assertive behaviors• Assess your stress level and adopt techniques to help manage it• Develop an assertive delegation strategy

TOPICS COVERED• Conflicting roles and reducing role conflict• The basic response styles of nonassertion, assertion and aggression• Understanding the differences between verbal, nonverbal“mantalk” and “womanspeak”

• Anger buttons and how to deal with them• Techniques for preventing and coping with stress

WHO SHOULD ATTENDFemale professionals who want to build their strengths and im-prove their communication.


Classroom ScheduleJuly 30-Aug. 1. . . . . Chicago, IL . . . . . . . . . . . . 2528-G8J-00931Aug. 13-15 . . . . . . . New York, NY . . . . . . . . . . 2528-G8J-00920Aug. 25-27 . . . . . . . San Francisco, CA . . . . . . . 2528-G8J-00917Sept. 3-5. . . . . . . . . Arlington, VA . . . . . . . . . . 2528-G8J-00927Sept. 10-12. . . . . . . Chicago, IL . . . . . . . . . . . . 2528-G8J-00935Sept. 15-17. . . . . . . Dallas, TX . . . . . . . . . . . . . 2528-G8J-00915Sept. 17-19. . . . . . . New York, NY . . . . . . . . . . 2528-G8J-00924Sept. 29-Oct. 1 . . . . San Francisco, CA . . . . . . . 2528-G8J-00959Oct. 13-15 . . . . . . . Chicago, IL . . . . . . . . . . . . 2528-G8J-00947Oct. 15-17 . . . . . . . Morristown, NJ . . . . . . . . . 2528-G8J-00952Oct. 22-24 . . . . . . . New York, NY . . . . . . . . . . 2528-G8J-00955Nov. 10-12 . . . . . . . New York, NY . . . . . . . . . . 2528-G8J-00944Nov. 12-14 . . . . . . . Atlanta, GA . . . . . . . . . . . 2528-G8J-00946Nov. 17-19 . . . . . . . Arlington, VA . . . . . . . . . . 2528-G8J-00940


www.amanet.org/2528


Monday and Wednesday 2-5 pm ET • 4 LessonsSeptember 15-24. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2528-G8J-00936

October 27-November 5 . . . . . . . . . . . . . . . . . . . . . . . . . . 2528-G8J-00958

NEW! Monday and Wednesday 9 am–12 noon ET • 4 LessonsOctober 6-15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2528-G8J-00962



Leadership Development forWomen SEMINAR #2010

For women looking to advance their careers,sobering realities need to be considered andaddressed.

Despite years of advances in both legal and corporate policies,many qualified women don’t get the jobs they want.Misperceptions, stereotypes and misplaced emotions on thepart of either sex can still sabotage a woman’s career hopes—unless she takes a more strategic approach.

Strategically use your strengths and abilities—your competitiveedge—while mastering your emotions in even the mostunwelcoming atmosphere. You’ll learn how to build a networkof support, take smart risks and view competition in a morepositive light. Discover how to conduct yourself in a manner thatearns you respect, and pursue your goals with positive energy.

BENEFITS OF ATTENDING• Overcome overt and hidden biases against women as leaders• Adopt a competitive mindset that leverages your strengths • Build a wide and strategic network of key stakeholders whowill promote your career

• Avoid taking a perfectionist approach to competitive andchallenging situations

• Recover from losses quickly • Deal with hypercompetitive colleagues in whom you have lowtrust

TOPICS COVERED• Becoming a more confident, assertive woman in a competitive,male-dominated world

• Getting out of your comfort zone and developing a moreresilient mindset

• Gaining a competitive advantage by taking smart career risks • Initiating and forming friendly competitor and challengerrelationships

• Expanding your strategic network in a virtual world• Learning how to collaborate with people you don’t like

WHO SHOULD ATTENDFemale business professionals looking to move forward bydeveloping the best possible leadership style to fit the positionsthey want.

Classroom ScheduleAug. 4-5 . . . . . . . . . Chicago, IL . . . . . . . . . . . . 2010-G8J-00013Aug. 21-22 . . . . . . . Morristown, NJ . . . . . . . . . 2010-G8J-00022Sept. 15-16. . . . . . . New York, NY . . . . . . . . . . 2010-G8J-00011Sept. 29-30. . . . . . . Arlington, VA . . . . . . . . . . 2010-G8J-00032Oct. 6-7 . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2010-G8J-00024Oct. 30-31 . . . . . . . San Francisco, CA . . . . . . . 2010-G8J-00030Nov. 6-7 . . . . . . . . . Philadelphia, PA . . . . . . . . 2010-G8J-00034


www.amanet.org/2010


1-Day Workshop NEW



Emotional IntelligenceWorkshop SEMINAR #2863

Developed with Dr. Daniel Goleman, based on hisresearch and bestselling book, Leadership: The Powerof Emotional Intelligence®—Selected Writings

Understand the connection between emotions andactions. Emotional Intelligence (EI) is vital to being aneffective and high-performing member of any team.

In this seminar, you will become familiar with this proven EI model and learn how to apply EI skills for maximumeffectiveness. Gain insight and tools you can apply to make your job and career more effective, satisfying andsuccessful. And have a standout advantage in any situation.

BENEFITS OF ATTENDING• Recognize the benefits of developing EI• Define EI competencies and origins• Identify personal strengths and limitations using theEmotional and Social Competency Inventory

• Apply the EI competency framework to optimize professionalperformance and working relationships

• Build a personal development strategy

TOPICS COVERED• Defining EI and describe why it's important• Discovering how to increase your EI competency• Becoming more self-aware and authentic • Applying mindfulness and the here-there technique to acritical work relationship

• Increasing your social awareness and cultivating empathythrough active listening

• Exploring relationship management and collaboration • Creating a development plan identifying areas forimprovement and specific steps for developing EI

WHO SHOULD ATTENDBusiness professionals who want to maximize their perform-ance by increasing self-understanding and emotion manage-ment through EI training.

EXTRABefore attending this session, you will receive a link to theonline “My Thinking Styles” assessment.


Aug. 21 . . . . . . . . . New York, NY . . . . . . . . . . 2863-G8J-00012Sept. 18 . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2863-G8J-00013Oct. 20 . . . . . . . . . . San Francisco, CA . . . . . . . 2863-G8J-00003Nov. 20 . . . . . . . . . . Boston, MA . . . . . . . . . . . 2863-G8J-00005




10am to 1pm ET and 2 to 5pm ET • 2 lessonsSeptember 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2863-G8J-00014November 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2863-G8J-00004

Developing Your EmotionalIntelligence SEMINAR #2144

Developed with Dr. Daniel Goleman, based on his research and bestselling book Leadership: The Power of Emotional Intelligence®—Selected Writings.

Emotional intelligence (EI) is vital to being an effectiveand high-performing member of any team.

Dr. Daniel Goleman introduced his perspectives on EI in 1995 and hasbecome a world-renowned expert in the field. He has developed thisseminar with AMA to introduce you to this proven EI model andprovide you with the insight and skills to apply it in making your joband career more effective, satisfying and successful.

BENEFITS OF ATTENDING• Recognize the benefits of developing EI• Define EI competencies and origins• Identify personal strengths and limitations using the Emotionaland Social Competency Inventory

• Apply the researched EI competency framework to optimizeprofessional performance and working relationships

• Build a personal development strategy

TOPICS COVERED• The meaning and value of emotional intelligence• Explaining the EI competency framework • Tools and techniques for increasing competence in the fourdomains of EI

• Identifying areas for improvement and specific steps for developing EI

WHO SHOULD ATTENDBusiness professionals who want to maximize their performanceby increasing emotion management and self-understanding.

EXTRAParticipants will receive a complimentary copy of Leadership: The Powerof Emotional Intelligence—Selected Writings by Dr. Daniel Goleman.

Note: You will receive a link to the online Emotional and SocialCompetency Inventory (self version) assessment. You must complete theassessment, print your results and bring to class.

Classroom ScheduleAug. 11-12 . . . . . . . Philadelphia, PA . . . . . . . . 2144-G8J-00177Aug. 21-22 . . . . . . . Chicago, IL . . . . . . . . . . . . 2144-G8J-00176Sept. 15-16. . . . . . . New York, NY . . . . . . . . . . 2144-G8J-00174Oct. 13-14 . . . . . . . Arlington, VA . . . . . . . . . . 2144-G8J-00196Oct. 20-21 . . . . . . . Los Angeles, CA . . . . . . . . 2144-G8J-00205Nov. 3-4 . . . . . . . . . Atlanta, GA . . . . . . . . . . . 2144-G8J-00204Nov. 13-14 . . . . . . . Boston, MA . . . . . . . . . . . 2144-G8J-00195


www.amanet.org/2144


Monday to Wednesday 2-5 pm ET • 3 Lessons

September 15-17. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2144-G8J-00190


Get grounded in the essential elements of business in just one week.

This accelerated presentation surveys the core curriculum covered in most university-level graduate business programs. Taught by a team of expert faculty specializing inaccounting, finance, strategy, marketing and management, you will gain a strongoverall business foundation. You’ll discover how various components of a businessmust be linked, aligned and integrated into a successful business system so you canachieve short- and long-term objectives.While this seminar is no substitute for a two-year MBA degree, it will equip youwith the ability to identify the most effective business tools and strategies to helpyou—and your company—keep and hone your competitive edge.

BENEFITS OF ATTENDING• Recognize how all components of abusiness fit together

• Interpret financial statements andaccurately assess the financial health of abusiness

• Understand the economy and its impacton your business

• Develop a business strategy that cansustain your competitive position

• Speak the language of business andcommunicate effectively to any audiencelevel in any situation

• Develop a winning team and organization• Establish a network of business contacts

TOPICS COVEREDAccounting• Understanding basic accounting conceptsand their relevance to the workplace

• Knowing the financial performancemeasures they affect and how to improvethem

Finance and Economics• Exploring the financing alternativesavailable to businesses

• Evaluating capital projects to determine ifthey are practical and desirable from afinancial perspective

Corporate Strategy • Understanding basic concepts and theimportance of developing a competitivestrategy

• Successfully deploying and communi-cating your strategy within your company

Marketing• Learning the role of marketing and themarketing perspective

• Discovering the 5 Ps of marketing:positioning, product, pricing, placementand promotion, and their importance tobusiness success

Management and Leadership• Understanding the principal roles of amanager and the basic functions ofmanagement

• Analyzing and understanding leadershipstyles for use in day-to-day applications

• Applying different approaches tomotivation for back-on-the-job situations

• Taking steps to institute more durableorganizational changes

WHO SHOULD ATTENDAnyone interested in obtaining an effective,broad-based overview of the functional areasaddressed in university-level MBA programs.Note: This workshop does not award a degree.

FACULTY SPOTLIGHT*

Pauline E. Wallner hastrained hundreds of menand women from privateand public firms, nonprofitsand government entities,including the United Statesmilitary. Her expertise includes leadership, diver-sity, customer service, financial management,budgeting, fixed asset andcash management.


AMA’s 5-Day “MBA” WorkshopSEMINAR #2561

AMA has been reviewed andapproved as a provider ofproject management training by the Project ManagementInstitute (PMI).

BESTSELLER

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www.amanet.org/2561

The course was fast-paced and informative, covering a broad range of topics to provide a comprehensive, high-leveloverview of business and market considerations. Well done!

—Roberta G.

Classroom Schedule

July 28-Aug. 1 . Atlanta, GA. . . . . . . 2561-G8J-00589Aug. 4-8 . . . . . New York, NY . . . . . 2561-G8J-00606Aug. 11-15 . . . San Francisco, CA . . 2561-G8J-00607Aug. 25-29 . . . San Diego, CA . . . . 2561-G8J-00596Sept. 8-12 . . . . Indianapolis, IN . . . . 2561-G8J-00633Sept. 8-12 . . . . New York, NY . . . . . 2561-G8J-00581Sept. 15-19 . . . Arlington, VA . . . . . 2561-G8J-00588Sept. 22-26 . . . Boston, MA. . . . . . . 2561-G8J-00593Sept. 22-26 . . . San Francisco, CA . . 2561-G8J-00594Sept. 29-Oct. 3 Chicago, IL . . . . . . . 2561-G8J-00632Oct. 6-10 . . . . . Fort Lauderdale, FL . 2561-G8J-00636Oct. 13-17 . . . . New York, NY . . . . . 2561-G8J-00623Oct. 20-24 . . . . San Francisco, CA . . 2561-G8J-00628Nov. 3-7 . . . . . . New York, NY . . . . . 2561-G8J-00614Nov. 10-14. . . . Arlington, VA . . . . . 2561-G8J-00619Nov. 10-14. . . . San Francisco, CA . . 2561-G8J-00620Nov. 17-21. . . . Dallas, TX . . . . . . . . 2561-G8J-00638Nov. 17-21. . . . Newport Beach, CA 2561-G8J-00635


Recommended CPE Credit: 33 hours/IntermediatePrerequisites: NoneAdvance Preparation: NoneDelivery Method: Group LiveField of Study: Business Management and Organization, Marketing, Management Advisory Services, Finance




Build a solid foundation of project management knowledge,techniques and tools in this hands-on workshop that coversthe entire project lifecycle.

In this seminar, you will learn and practice the latest tools and techniquesnecessary for project management success. In lectures, discussions and exercises,you’ll cover every aspect of managing projects. While aligned with the ProjectManagement Institute’s (PMI) framework, this course is specifically designed tofocus on the practical application of concepts.

BENEFITS OF ATTENDING• Gain organizational support through awell-established business case

• Learn the basics for effectively gatheringand documenting requirements

• Understand the role of the projectmanager and business analyst

• Develop an integrated project planincluding realistic scope, schedules,budgets, and risks

• Effectively track and report on projectprogress

• Build credibility with top management

TOPICS COVEREDAn Overview of the Framework of Project Management• Discussing key concepts and roles• Defining a “project,” the project triangle,and core PM processes

Initiating the Project• Creating a project charter and definingrequirements

• Identifying and assigning ownership

Identifying the Work• Building on the charter and productrequirements

• Identifying and assigning ownership

Estimating the Work• Discussing industry best practices forcreating realistic estimates

Scheduling the Work• Creating network logic diagrams• Producing GANTT charts for projecttimelines

Creating the Budget• Capturing and tracking personnel expenses

Completing the Plan• Communicating project information• Identifying and assessing risks

Improving Your Project ManagementSkills: The Basics for Success SEMINAR #6503

Classroom Schedule

Aug. 4-6. . . . . . Arlington, VA . . . . . 6503-G8J-02339Aug. 4-6. . . . . . San Jose, CA. . . . . . 6503-G8J-02371Aug. 6-8. . . . . . Boston, MA . . . . . . 6503-G8J-02369Aug. 6-8. . . . . . Chicago, IL . . . . . . . 6503-G8J-02345Aug. 11-13. . . . New York, NY. . . . . 6503-G8J-02361Aug. 18-20. . . . Atlanta, GA . . . . . . 6503-G8J-02370Aug. 18-20. . . . Oklahoma City, OK. 6503-G8J-02410Aug. 18-20. . . . San Francisco, CA. . 6503-G8J-02340Sept. 3-5 . . . . . New York, NY. . . . . 6503-G8J-02338Sept. 8-10 . . . . Portland, OR. . . . . . 6503-G8J-02353Sept. 10-12 . . . Chicago, IL . . . . . . . 6503-G8J-02359Sept. 10-12 . . . San Francisco, CA. . 6503-G8J-02360Sept. 15-17 . . . Arlington, VA . . . . . 6503-G8J-02366Sept. 24-26 . . . Charlotte, NC . . . . . 6503-G8J-02411Oct. 1-3 . . . . . . New York, NY. . . . . 6503-G8J-02461Oct. 1-3 . . . . . . Philadelphia, PA . . . 6503-G8J-02414Oct. 6-8 . . . . . . Chicago, IL . . . . . . . 6503-G8J-02424Oct. 8-10 . . . . . Atlanta, GA . . . . . . 6503-G8J-02431Oct. 13-15 . . . . Boston, MA . . . . . . 6503-G8J-02478Oct. 13-15 . . . . San Francisco, CA. . 6503-G8J-02446Oct. 20-22 . . . . Arlington, VA . . . . . 6503-G8J-02456Oct. 27-29 . . . . Houston, TX . . . . . . 6503-G8J-02459Nov. 3-5 . . . . . . Arlington, VA . . . . . 6503-G8J-02418Nov. 3-5 . . . . . . Atlanta, GA . . . . . . 6503-G8J-02463Nov. 3-5 . . . . . . Lake Buena Vista, FL6503-G8J-02462


3 days/1.8 CEUs/18 PDUs/18 PHR/SPHR/21 CPE$2,195/AMA Members $1,995AMA Members save $200

Recommended CPE Credit: 21 hours/Basic—Classroom14 hours/Basic—Live OnlinePrerequisites: NoneAdvance Preparation: Online pre- and post-assessmentDelivery Method: Group Live/Group Internet-basedField of Study: Management Advisory ServicesAMA BLENDED LEARNING—a blend of dy-

namic live training, seminar materials, plus pow-erful online tools including pre- andpost-assessments, tune-up courses, GANTT andPERT charts, critical path worksheets and otherrelevant PM articles and tips. AMA BlendedLearning lets you measure and build on whatyou have learned. Refresh, reinforce and applyyour learning long after your seminar ends.

Executing the Plan• Measuring progress against the plan• Reporting on project status

Closing the Project• Running an effective “lessons learned”session

• Capturing performance information

WHO SHOULD ATTENDIndividuals who are new to project manage-ment, “accidental” project managers (forwhom PM is a secondary part of their jobs),business analysts, subject-matter experts who contribute to projects, and experienced project managers looking to review currenttools, techniques and processes.

SPECIAL FEATUREThis seminar features fictional case studies thatallow participants to immediately practicecourse concepts in group exercises. Participantswill create key project documents including abusiness case, charter, product requirements,project plan (scope, schedule, budget, risks),status reports and lessons learned.

EXTRAParticipants have access to online blendedlearning components, including a full toolset of integrated project management templates to download and use for gettingstarted immediately after completing the seminar.


This program has been approved for 18 recertification credithours toward PHR, SPHR and GPHR recertificationthrough the Human Resource Certification Institute (HRCI).For more information about certification or recertification,please visit the HRCI homepage at www.hrci.org

www.amanet.org/6503

BESTSELLER

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LXL SCHEDULE • 1.2 CEUs/12 PDUs/12 PHR/SPHR/14 CPE$2,195/AMA Members $1,995


August 18-21 . . . . . . . . . . . . . . . . . . . . . . . 6503-G8J-02403

September 8-11 . . . . . . . . . . . . . . . . . . . . . 6503-G8J-02354

October 6-9 . . . . . . . . . . . . . . . . . . . . . . . . 6503-G8J-02425

November 3-6 . . . . . . . . . . . . . . . . . . . . . . 6503-G8J-02419

NEW! Monday-Thursday 9 am–12 noon ET • 4 Lessons

September 22-25 . . . . . . . . . . . . . . . . . . . . 6503-G8J-02498

October 20-23 . . . . . . . . . . . . . . . . . . . . . . 6503-G8J-02494

November 17-20 . . . . . . . . . . . . . . . . . . . . 6503-G8J-02495

PROJECT MANAGEMENT AND FINANCE



PROJECT MANAGEMENTPROJECT MANAGEMENT AND FINANCE

Essentials of ProjectManagement for the Non-Project Manager SEMINAR #6548

Learn and apply basic elements of PM to yourjob to support project success.

In just two days, you’ll get an understanding of the essential termi -nology and apply basic PM tools and techniques to increase youreffectiveness both on the team and in your own functional area.

BENEFITS OF ATTENDING• Know the purpose and process of project management• Understand the roles, responsibilities and needs of project teammembers

• Identify and apply critical project management tools• Identify stakeholders, their relationships to each other and howthese relationships affect projects

• Recognize stakeholder issues within the organization• Identify and apply critical communication tools and protocols

TOPICS COVERED• Key project management terms• The five groups of the project management process• Estimating project activity accurately• Identifying and aligning the project stakeholders• Creating the project charter• Estimating and planning the work• Evaluating project requirements against the SMART Tool• Understanding and creating the Work Breakdown Structure (WBS)

WHO SHOULD ATTENDThose who are involved in projects but do not manage them,such as subject-matter experts, team members, project sponsors,contributors, facilitators and coordinators.


Classroom ScheduleAug. 14-15 . . . . . . . Philadelphia, PA . . . . . . . . 6548-G8J-00180Aug. 21-22 . . . . . . . New York, NY . . . . . . . . . . 6548-G8J-00186Aug. 21-22 . . . . . . . Newport Beach, CA . . . . . 6548-G8J-00209Sept. 4-5. . . . . . . . . Arlington, VA . . . . . . . . . . 6548-G8J-00176Sept. 18-19. . . . . . . San Francisco, CA . . . . . . . 6548-G8J-00182Sept. 29-30. . . . . . . New York, NY . . . . . . . . . . 6548-G8J-00227Oct. 2-3 . . . . . . . . . Boston, MA . . . . . . . . . . . 6548-G8J-00213Oct. 23-24 . . . . . . . New York, NY . . . . . . . . . . 6548-G8J-00220Oct. 30-31 . . . . . . . Chicago, IL . . . . . . . . . . . . 6548-G8J-00229Nov. 3-4 . . . . . . . . . Seattle, WA. . . . . . . . . . . . 6548-G8J-00223Nov. 20-21 . . . . . . . Arlington, VA . . . . . . . . . . 6548-G8J-00219


www.amanet.org/6548




September 8-11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6548-G8J-00210

AMA’s ComprehensiveManagement WorkshopSEMINAR #6595

In just five days, refresh your PM expertise andchart a journey toward PM certification.

Want to move ahead toward achieving your Project ManagementProfessional (PMP)® certification while gaining new PM skills andenhancing existing ones? In this effectively communicate and defineproject needs. In addition, you’ll acquire skills to resolve projectissues through an alignment with the A Guide to the ProjectManagement Body of Knowledge (PMBOK® Guide).

BENEFITS OF ATTENDING• Learn all aspects of project management from the perspectiveof the PMBOK® Guide

• Acquire necessary prerequisite knowledge to enter a PMP®

Exam Prep training program• Achieve competence in the 10 project managementknowledge areas and 5 process groups

• Become skilled in the 47 competencies outlined in thePMBOK® Guide

TOPICS COVERED• Examining the Project Management Framework• Reviewing the Project Management Body of Knowledge• Initiating, planning and executing the project• Monitoring and controlling the project• Closing the project

WHO SHOULD ATTENDProject managers, program managers, and project team leaderswho have several years of experience initiating, planning and managing projects, and project team members who are interestedin enhancing their career by preparing to become a certified PMP.

EXTRAAttendees will receive a complimentary copy of A Guide to the ProjectManagement Body of Knowledge (PMBOK® Guide), 5th Edition, byPMI® (a $65.95 value).

Prerequisites: This course requires you to have basic knowledge andexperience in project management. AMA recommends attending Improving Your Project Management Skills: The Basics for Success(Seminar #6503) or its equivalent before enrolling in this seminar.

Classroom ScheduleAug. 4-8 . . . . . . . . . San Francisco, CA . . . . . . . 6595-G8J-00174Aug. 18-22 . . . . . . . Arlington, VA . . . . . . . . . . 6595-G8J-00179Sept. 8-12. . . . . . . . New York, NY . . . . . . . . . . 6595-G8J-00166Oct. 6-10 . . . . . . . . Atlanta, GA . . . . . . . . . . . 6595-G8J-00189Oct. 13-17 . . . . . . . Arlington, VA . . . . . . . . . . 6595-G8J-00191Oct. 27-31 . . . . . . . Chicago, IL . . . . . . . . . . . . 6595-G8J-00182



www.amanet.org/6595


Approved for up to 22.6 CTP/CCMrecertification credit(s) by theAssociation for Financial Professionals.


PROJECT MANAGEMENT AND FINANCE

Fundamentals of ForecastingSEMINAR #1110

Get the basic skills you need to accurately predictrevenues and costs.

Forecasting is critical to the functioning and success of everybusiness. In this hands-on seminar, you’ll discover the basics youneed to assemble data and build forecasts that help power theoperations, finance, production and planning functions in yourorganization. You’ll master the foundational vocabulary and skillsto create forecasts on your own and learn to translate andappraise the forecasts of others. In addition, you’ll understandhow to interpret the meaning of any forecast, whether it’s yourown company’s or that of the competition.

BENEFITS OF ATTENDING• Gather the basic facts necessary to start building a forecast• Limitations—what forecasts can and cannot do• Choose the proper forecasting technique given available dataand forecast goals

• Critique and interpret forecasts and their implications• Utilize powerful MS Excel® tools—with uses transferable toother disciplines

• Master and use regression tools to make better forecasts

TOPICS COVERED• Basic statistical techniques• Forecasting techniques and methods• Getting started: making underlying assumptions• Identifying data patterns: exploratory analysis concepts• Time series and their components• The use of Excel as your forecasting tool• Forecasting performance measurements• Simple and multivariate linear regression• Summarizing and displaying data in Excel

WHO SHOULD ATTENDFinancial professionals who need to create, maintain and improvethe forecasting process at their company, as well as professionals inany function who must interpret, analyze and make decisionsbased on forecasts created by others.

Classroom ScheduleAug. 20-22 . . . . . . . Atlanta, GA . . . . . . . . . . . 1110-G8J-00039Sept. 22-24. . . . . . . Arlington, VA . . . . . . . . . . 1110-G8J-00035Oct. 27-29 . . . . . . . New York, NY . . . . . . . . . . 1110-G8J-00042Nov. 17-19 . . . . . . . San Francisco, CA . . . . . . . 1110-G8J-00044

3 days/1.8 CEUs/21 CPE/22.6 CTP/CCM$2,345/AMA Members $2,095 • AMA Members save $250

Recommended CPE Credit: 21 hours/BasicPrerequisites: An understanding of Excel® and a familiarity with Finance and Accounting for Non-Financial Managers(see AMA seminar #2218, page 44).Advance Preparation: None • Delivery Method: Group LiveField of Study: Accounting, Management Advisory Services, Specialized Knowledge and Application

www.amanet.org/1110

Instant performance boosters for busy professionalsNEW LXL Express Skills Series

August 6. . . . . . . . . 7866-G8J-00002September 3. . . . . . 7866-G8J-00003September 17. . . . . 7866-G8J-00004

October 1 . . . . . . . . 7866-G8J-00005October 15 . . . . . . . 7866-G8J-00006November 5 . . . . . . 7866-G8J-00007

August 8. . . . . . . . . 7867-G8J-00002September 12. . . . . 7867-G8J-00003September 26. . . . . 7867-G8J-00004

October 10 . . . . . . . 7867-G8J-00005October 24 . . . . . . . 7867-G8J-00006November 14 . . . . . 7867-G8J-00007

August 21. . . . . . . . 7868-G8J-00002September 4. . . . . . 7868-G8J-00003September 18. . . . . 7868-G8J-00004

October 16 . . . . . . . 7868-G8J-00005October 30 . . . . . . . 7868-G8J-00006November 6 . . . . . . 7868-G8J-00007

August 15. . . . . . . . 7811-G8J-00004September 19. . . . . 7811-G8J-00005October 3 . . . . . . . . 7811-G8J-00006

October 17 . . . . . . . 7811-G8J-00007October 31 . . . . . . . 7811-G8J-00008November 7 . . . . . . 7811-G8J-00009

How to Create a Project Schedule that Works seminar #7866

When you map out the start and finish of your project,you've created a blueprint for success.Learn key scheduling tips for estimating, predicting andmaking educated guesses as to how a project will map out.Anticipate project twists and turns, manage scope creepand hit your targets.

LXL EXPRESS SCHEDULE • $249Wed. 10am to 12:30pm ET or 2 to 4:30pm ET • 1 lesson • .2 CEU • $295

How to Start a Project Right seminar #7867

Don’t jeopardize your project’s objectives by starting off with inaccurate and unrealistic baselines for scope,timeline, costs and quality. All it takes is a few key skills, and your projects will be set up for success, right from the get-go.

LXL EXPRESS SCHEDULE • $249Fri. 10am to 12:30pm ET or 2 to 4:30pm ET • 1 lesson • .2 CEU • $295

In less than 3 hours, put powerful new skillsto work—GUARANTEED!

How to Successfully Execute aProject Plan seminar #7868 Take steps NOW to get your project off the ground the right way.Start with a review of best practices, then learn to managechange requests and negotiate with stakeholders to prevent stalls or derailments.

LXL EXPRESS SCHEDULE • $249Thur. 10am to 12:30pm ET or 2 to 4:30pm ET • 1 lesson • .2 CEU • $295

How to Speak Accounting seminar #7811Get heard—regardless of where you sit in theorganization. Develop a baseline of financial understanding,clear up anyconfusion between different kinds of financial statements, andidentify their purpose and relation to each other.

LXL EXPRESS SCHEDULE • $249Fri. 10am to 12:30pm ET or 2 to 4:30pm ET • 1 lesson • .2 CEU • $295

Give us three days—we’ll help you conquer your “fear of finance.”

Finance…for non-financial managers. It’s a topic you must understand—especially during challenging economic times when financial acumen isexpected at every organizational level. You’ve got to know how to justify arequest, quantify your contributions to the company and spot profit drainsimmediately. Because whether you’re a wizard of finance or a non-financialmanager, performance is measured the same way—in dollars and cents.

Offering an accessible overview offinance for non-financial managers, thisseminar features exactly what you needto further your career and build yourfuture. From accruals to writeoffs toreceivables and payables, this workshopshows non-finan cial managers theconcepts, tools and techniques that canhelp make each decision pay off—on the job and on the bottom line.

BENEFITS OF ATTENDING• Get a firm grasp of the numbers side ofyour job

• Gain greater confidence with a workingknowledge of business financials

• Learn how to “think finance” andtranslate performance into financial terms

• Cultivate proactive working relationshipswith finance professionals and enhanceyour value to your organization

• Understand the business dynamics ofdollars-and-cents—and take initiativesthat meet short- and long-term goals

• Take the guesswork out of your decisionmaking and deliver a better bottom line

• Expand your professional expertise—andyour career opportunities

TOPICS COVERED• Key finance terms: assets, liabilities, capital,depreciation, current ratio and others

• Master the mindset: see business in termsof dollars-and-cents decision options thatpay off—over the short and long terms

• Basic accounting principles• Applying accounting conventions and guidelines

• Developing working rules regarding your corporate financial statements

• Using the balance sheet to examineassets and liabilities

• Analyzing the income statement to assessrevenues and expenses

• The statement of cash flow: sources anduses of funds

• Content and format of the annual report• Debt vs. equity financing• How leverage can increase return toshareholders

• Keeping your plan on target withbudgetary controls

• Using profit-planning tools, break-evenanalysis, financial forecasting

• Cash flow: where cash comes from andhow it’s applied

• Elements of cost accounting• Analyzing payback method, discountedcash flow, present value and presentvalue index in making profitable capitalinvestment decisions

• Criteria for examining the performance of divisions and product lines

• Understanding the cost of capital

WHO SHOULD ATTENDThis program is designed for non-financialmanagers in every functional area of responsibility, in all industries.

Note: Please bring a calculator for simple calculations and a copy of your annual report (if available).

Fundamentals of Finance and Accounting for Non-Financial Managers SEMINAR #2218


This program has been approved for 18 recertifi -cation credit hours toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI). For more informationabout certification or recertification, please visitthe HRCI homepage at www.hrci.org

FACULTY SPOTLIGHT*

Miles Hutchinson, CPA, has28 years of business experi-ence, including serving as CFOof a billion-dollar real estatedevelopment firm and con-troller for a software company.His books include The Job ofthe Corporate Controller andCustomer izing for Success.

*This seminar is also taught by other finance experts.

www.amanet.org/2218

BESTSELLER

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LXL SCHEDULE • 1.2 CEUs/12 PDUs/12 PHR/SPHR$2,345/AMA Members $2,095

Tuesday and Thursday 2-5 pm ET • 4 LessonsAugust 5-14 . . . . . . . . . . . . . . . . . . . . . . . . 2218-G8J-02244

September 2-11 . . . . . . . . . . . . . . . . . . . . . 2218-G8J-02240

October 28-Nov. 6 . . . . . . . . . . . . . . . . . . . 2218-G8J-02334

PROJECT MANAGEMENTPROJECT MANAGEMENT AND FINANCE

Classroom Schedule

July 30-Aug. 1 . Denver, CO . . . . . . . 2218-G8J-02277Aug. 4-6 . . . . . Houston, TX . . . . . . 2218-G8J-02242Aug. 6-8 . . . . . Chicago, IL . . . . . . . 2218-G8J-02245Aug. 11-13 . . . New York, NY . . . . . 2218-G8J-02254Aug. 13-15 . . . San Francisco, CA . . 2218-G8J-02253Aug. 20-22 . . . Arlington, VA. . . . . . 2218-G8J-02292Aug. 27-29 . . . Nashville, TN . . . . . . 2218-G8J-02344Sept. 3-5 . . . . . Chicago, IL . . . . . . . 2218-G8J-02241Sept. 8-10 . . . . New York, NY . . . . . 2218-G8J-02250Sept. 15-17 . . . Austin, TX . . . . . . . . 2218-G8J-02342Sept. 15-17 . . . Seattle, WA . . . . . . . 2218-G8J-02343Sept. 17-19 . . . Atlanta, GA . . . . . . . 2218-G8J-02263Sept. 22-24 . . . Arlington, VA. . . . . . 2218-G8J-02268Sept. 24-26 . . . Oklahoma City, OK . 2218-G8J-02294Sept. 29-Oct. 1 Chicago, IL . . . . . . . 2218-G8J-02335Oct. 1-3. . . . . . New York, NY . . . . . 2218-G8J-02347Oct. 6-8. . . . . . Dallas, TX . . . . . . . . 2218-G8J-02306Oct. 8-10. . . . . Columbus, OH. . . . . 2218-G8J-02349Oct. 15-17. . . . San Francisco, CA . . 2218-G8J-02346Oct. 20-22. . . . Boston, MA . . . . . . . 2218-G8J-02327Oct. 22-24. . . . Philadelphia, PA. . . . 2218-G8J-02348Oct. 27-29. . . . Arlington, VA. . . . . . 2218-G8J-02333Nov. 3-5. . . . . . Atlanta, GA . . . . . . . 2218-G8J-02310Nov. 3-5. . . . . . New York, NY . . . . . 2218-G8J-02301Nov. 5-7. . . . . . Chicago, IL . . . . . . . 2218-G8J-02304Nov. 12-14 . . . Los Angeles, CA . . . 2218-G8J-02316Nov. 17-19 . . . Arlington, VA. . . . . . 2218-G8J-02322Nov. 17-19 . . . Morristown, NJ . . . . 2218-G8J-02323Nov. 19-21 . . . Houston, TX . . . . . . 2218-G8J-02326

3 days/1.8 CEUs/18 PDUs/18 PHR/SPHR$2,345/AMA Members $2,095AMA Members save $250



G8J/123117/6-14

At AMA, we guarantee the quality of our programs. In fact, 98% of ourparticipants say they would recommendthe course they have taken to theircolleagues. If, for any reason, you are not satisfiedwith a program for which you have paid, AMA willgive you credit toward another program ofcomparable price or will refund your fee.

SATISFACTIO

N

%100GU

AR A N TEED

IMPORTANT INFORMATION•TERMS ANDCONDITIONS Send a team and save…register a group of employees to learntogether and get substantial team discounts! Call 1-800-262-9699.Government employees. Because AMA has been approved as aseminar provider by the General Services Administration, govern-ment employees can take advantage of special pricing. Call 1-800-262-9699 for details. Special hotel and car rental discounts. Visit www.amanet.org or call 1-800-262-9699 for the latestinformation.Your tax deduction. Training taken to maintain or improve professional skills is usually tax-deductible. Consult with your taxadvisor for applicability. AMA does not discriminate in employment, admission to mem-bership, or admission of speakers or registrants to its programs oractivities on the basis of race, color, religion, gender, age, sexualorientation, disability, national or ethnic origin, veteran status orany other basis prohibited by state or local law.Registration fees. Fees for all seminars are listed with each pro-gram description. The full fee is payable at the time of registration.If payment is not issued at that time, you will be sent an invoice thatis immediately payable upon receipt, un less other arrangements aremade with AMA. All fees include the cost of meeting materials.Remember, the fee is tax-deductible (see Treas. Reg. 1.162-5).

Please note: Registration fees and seminar schedules are subjectto change without notice.Electronic funds transfer. For complete ACH payment instruc-tions, please fax your request (including email address if available)to AMA’s ACH Department at 1-518-891-0128. Terms and conditions. All content and materials used in con-nection with AMA programs and web events are copyrighted byAMA or third parties. All content and materials are provided fornoncommercial, personal development use only and may not bemodified, copied, reproduced, redistributed, or otherwise used forpublic or commercial purposes, including in the creation of educa-tion or training materials or any use on the Internet, without theexpress written consent of AMA.AMA reserves the right to prohibit participation in AMA programsand web events, and revoke any rights, for violation of policies, pro-visions, or terms and conditions. Revocation of rights will be at thediscretion of AMA and related fees are nonrefundable.Any information regarding third-party programs available throughAMA is provided by such third parties and is provided by AMA as aservice. AMA attempts to provide quality information, but AMAmakes no claims, promises, or guarantees about the accuracy, com-pleteness, or adequacy of the information regarding third-party pro-grams. AMA disclaims all liability for inaccurate, incomplete, orinadequate information relating to third-party programs.Registration fees and schedules are subject to change withoutnoticeTransfer, Cancellation and Refund Policy. For Classroom, LXLLive Online, LXL Express Skills Series and Webinar programs, youmay transfer to a future session, send someone to take your place orcancel without penalty at any time up to three weeks prior to yourprogram. If you provide AMA with less than three weeks’ notice, orfail to attend, you will be liable for the entire program fee.Programs included in AMA OnDemand offerings are not eligible forsubstitution, transfer, cancellation, return, or refund.We appreciate that this is an important investment for you and yourcompany and would like to accommodate your needs the best wecan. Therefore, please call us at 1-800-262-9699.

Pricing, Offers, and Discounts Policy. AMA-delivered pro-grams are eligible for AMA member pricing, GSA pricing, specialoffers, and discounts as applicable, according to the terms of thespecific pricing, offer and/or discount.Third party-delivered programs available through AMA areexcluded from all discounted pricing, offers, and discounts offeredby AMA, including but not limited to AMA member pricing, GSApricing, AMA Seminar Savings Pass redemptions, AMA SLSContract pricing, AMA Annual Pass/Premium Annual Pass usage,and complimentary registrations of any type.Address correction? Please make any changes on the mailing labelitself. If you’ve received more than one copy of this catalog, please sendus all the mailing labels, indicating the correct one. If you prefer not toreceive our mailings, write “delete” next to your address. Return themailing label(s) to Database Services Center, 600 AMA Way,Saranac Lake, NY 12983, or fax it to 1-518- 891-0368. To beadded to our mailing list, please send us your name, title and address orrequest a catalog online: www.amanet.org

Notice of Intellectual Property RightsThe AMA SEMINARS™ catalog is original intellectual property cre-ated and developed by American Management AssociationInternational. The seminar content as well as the distinctive com-posite appearance identified in this catalog, including design,copy, presentation, layout and style is uniquely identified with andthe property of AMA. These rights are protected under applicablelaw, including copyright and trademark laws.

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Phone 1-800-262-96998 am–7 pm, eastern time Monday–Friday (TDD 1-800-736-3508)

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Put Your Career in Overdrive!

AMA’sAnnual Pass

You can upgrade to an Annual Pass if you’ve taken an AMA Seminar in the last 6 months? Just deductthe cost of the seminar you’ve taken from the Annual Pass price. Don’t wait—upgrade NOW!

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TERMS AND CONDITIONS: *Annual Pass purchasers may choose from all AMA U.S. Classroom and LXL Live Online Seminars and 1- Day Workshops with amember price of $2,395 or less, or nonmember price of $2,645 or less. Mention offer code G8J. **Premium Annual Pass purchasers may choose from all AMAU.S. Classroom and LXL Live Online Seminars and 1-Day Workshops. Mention offer code G8J. You may attend a maximum of 3 programs offered in our LXLLive Online format. Annual Pass and Premium Annual Pass fees are nonrefundable, regardless of attendance. LXL Express Skills Series, AMA Webinars, andthird party-delivered programs available through AMA are excluded from both Annual Pass and Premium Annual Pass redemption. Past purchases and otherpromotional offers are excluded from both Annual Pass and Premium Annual Pass redemption. Past purchases and other promotional offers are excluded.

Your pass will be activated on the start date of the first seminar you register for using the pass and will expire one year later. The pass may only be usedby the person designated on the pass and may not be sold, transferred or assigned in any manner. All attendance must be completed by the pass expirationdate. If left entirely unused, the pass will expire 12 months from the purchase date. Photo identification will be required when attending a seminar. Pricesand schedules are subject to change without notice. This is a call-in offer only.

Call 1-800-262-9699to speak to an AMA Representative

or visit us at

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One year. One price. Unlimited training!

Annual Pass**One full year of unlimited access to ALL AMA Classroom Seminars and 1-DayWorkshops, and 3 LXL Live Online Seminars or LXL 1-Day Workshops

$4,995Call 1-800-262-9699 for more information. Mention offer code G8JSome restrictions apply, see lower left for details.

PREMIUM

Annual Pass*One full year of unlimited access to most AMA Classroom Seminars and all Classroom 1-Day Workshops, and 3 LXL™ Live OnlineSeminars or LXL 1-Day Workshops

$3,995Call 1-800-262-9699 for more information. Mention offer code G8JSome restrictions apply, see lower left for details.

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TERMS AND CONDITIONS: *This offer is applicable to all AMA U.S.Classroom and LXL Live Online Seminars and 1-Day Workshops with amember price of $2,395 or less, or nonmember price of $2,645 or less. LXL Express SkillsSeries, AMA Webinars, and third party-delivered programs available through AMA areexcluded. Past purchases and other promotional offers are excluded. Attendance must becompleted within 6 months of purchase date for 3-Packs, and within 12 months of purchasedate for 6-Packs, 12-Packs and 24-Packs. Prices and schedules are subject to change withoutnotice. This is a call-in offer only.

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