i. communication focus (1) greetings and introducing 1) introducing yourself unit 1 introduction and...
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I. COMMUNICATION FOCUS (1)
Greetings and Introducing 1) Introducing yourself
Unit 1 Introduction And Greeting
* My name’s (name) and I’m
with ABC Company.
* Hello, I’m (name) with ABC
Company.
* Welcome. How may I help
you?
* Nice to meet you.
* How do you do?
Introducing
Responses
How to introduce yourself?
Next
Introducing another person
* I’d like to introduce you to
(name) with ABC Company.
* This is my associate (name)
with Thai Gypsum.
* Pleased to meet you. My
name’s (name) and I’m with
Teo Hong.
* It’s a pleasure meeting you.
I’m with (company’s name).
Introducing
Responses
Asking other questions
Asking about job/company
Responses
* What is your job at ABC
Company?
* What does your company sell?
* I’m a salesperson.
* We sell health care
products.
* What does your company
manufacture?
* How long has your company been
in business?
* We manufacture mobile
phones.
* We have been doing
business in Bangkok for
25 years.
Asking about job/company
Responses
Asking other questions
Asking for More Information
1) Asking about school/subject
Asking Responses
* What do you do?
* I’m a student.
continue
Asking Responses
* What school do you go to?
* What are you studying?
* I go to Assumption
University in Bangkok.
* I study Business/
Engineering/Nursing/
Tourism.
Asking about job
* What do you do?
* What company do you work for?
* What is your job there?
* I’m an engineer.
* I work for Citibank.
* I’m a secretary/ an
engineer.
* I’m in Human Resources/
Sales and Marketing/
Production Department.
Asking Responses
Example ConversationExample Conversation
My name’s James Bond.
How do you do? I’m Lisa Songsuwan.
Next
It’s a pleasure meeting you I’m with ABC Company.
John, This is my associate, James, with Thai Gypsum.
Pleased to meet you.
Next
Pleased to meet you. My name’s Songsak andI’m withAdvance Insurance.
How do you do?
I’d like to introduce you to Mr. Tabechi with Toyota Motors.
Next
II. COMMUNICATION FOCUS (2)Receiving
Visitors1) Most common greetingsTime of Day+Male/Female+ Greeting
* Good morning/
afternoon/ evening.
Sir/Mr………..
Ma’am/Miss/ Mrs………..
* May I help you?
* What can I do for
you?
* Can I be of any help
to you?
2) Responses from visitors* I’m/ My name’s…………………from………………….. .
* I’m/ My name’s…………… . I’m with ………Company.
* I’d like to see Mr. Smith regarding/ concerning/ about our new
product.
* I have an appointment with Mr. Smith.
* Can I see Mr. Smith in the purchasing department?
3) Responses from person receiving the visitors* Please have a seat. I’ll let him/ her know you are here.
* Just a moment please.
* Would you please wait for a few minutes, ma’am/ sir?
* Please take a seat. I will see if he/she is available.
* Please come this way.
* Please follow me.
Continue next page
* I’ll take you to his/her office.* Please take the elevator (lift) to the second floor. Mr./Mrs./Miss Smith’s office is through the door and on the right/left.
Hello. My name’s John Cork from Florida. I have an appointment to see Mr. Kamron.
Please have a seat and I’ll let Mr. Kamron know you are here.
Example
Example
Pastimes and interests
The country/city he/she is in
The country/city where he/she is from
Here are some useful expressions
Talking about weather
How do you find the weather here?
How was the weather in Manila when you left?
Talking about travel/trip
How was your flight?
Is this your first trip to our head office/Rayong/Thailand?
Have you travelled a lot?
Have you been to Indonesia/Hanoi/………..?
Talking about interest
What do you do in your free time?
Do you play any sports/golf?
Talking about job and company How do you feel about your
work?
Have you been in business long?
Have you been in many fairs/conferences in your job?
Talking about country/ city/ event
What do you think of Thailand/ Bangkok/ Phuket?
What do you think of the conference/ seminar/ workshop/
presentation/ trade fair?
Would you like me to show you around?
Example:Example:Hello, my name’s Peter Chang. I’m with Singapore Textiles.
My name’s Panadda Niratchai. Nice to meet you. How was your trip to Bangkok?
It was a short one and it was pleasant.
Oh, I think it’s one of the biggest fairs.
Good. What do you think about this fair? Do you find anything interesting?
I. COMMUNICATION FOCUS (1)
Telephone MannersFace – to –
face
conversation
Conversation on – the phone
* I want to speak to …………
* He isn’t here.
* Hello, could I speak to
……….. , please?
* I’m afraid he isn’t in the office
at the moment.
Unit 2 Telephoning
* When will he arrive?
* I don’t know?
* OK. Please tell him for me.
* Can / Could you tell me when
he’ll be back?
* I’m afraid I don’t know.
* Could I leave a message for
him? (Could I leave him a
message?)
Face – to – face
conversation
Conversation on – the phone
* Who’s Calling? (, please)?
* This is ………
* May / Can I take a message?
* Could you ask him to call me
back before 5:00 o’clock (p.m.), please?
* What’s your name?
* I’m………………
* What do you want me to tell him?
* Tell him to call me back before
five.
Face – to – face
conversation
Conversation on - the phone
II. COMMUNICATION FOCUS (2)Opening a
Call1) Identifying your company
Krung Thai Bank, can I help you?
Good morning/ afternoon/ evening. DTAC Phone Company.
2) Identifying yourself (the receiver)
This is John.
John speaking.
John here.
3) Identifying the caller
Who’s calling, please?
Who’s that speaking?
May I ask who’s calling?
I’m sorry. I didn’t catch your name.
4) Asking for your connection
I’d like to speak to John.
Could you put me through to John?
Could I have extension 222, please?
Could I speak to someone in the English Department?
5) Asking about purpose
Could you tell me what it’s about?
What’s it in connection with?
6) Explaining the purpose
I’m calling about the job advertisement in the Bangkok Post.
The reason I’m calling is I’m interested in buying a computer.
It’s about the advertisement in the newspaper.
It’s in connection to the telephone bill I received.
7) Making the connection
Hold on a moment.
I’m putting you through.
Responses
Responses 1) Encouraging
responses
Of course.
Please do.
Go ahead.
Certainly.
2) Disappointed responses
Oh dear.
That’s a pity.3) Positive responses
Good.
Fine.
That sounds great!
4) Showing understanding
I see.
I got that.
I understand.
5) Neutral responses
OK. (Okay.)
All right.
6) Asking for clarification/ repetition
I’m sorry. I didn’t catch that.
Could you repeat that?
III. COMMUNICATION FOCUS (3)
Talking on a Mobile Phone
Caller Receiver* Am I
disturbing you?
* Is it a good time to call?
* No, I’m just………..
* I wasn’t doing anything
particular.
* In fact. I’m rather busy.
* Well, actually I’m in a meeting.
* Could I call you back?
Excuses
* Excuse me, that’s my other phone ringing. Hang on a
moment.
* Excuse me, I’ve just got a visitor. I’ll call you back later.
Example:
Example: Hello John. Is
it a good time to call?
Oh hello Liz. In fact, I’m driving. Can I call you back later?
Next page
No, I’m just going to a conference. What can I do for you?
Hi, Annie. Am I disturbing you?
I. COMMUNICATION FOCUS
Leaving / Taking Messages1) Asking for a connection
Hello. Can I speak to Mr. / Ms …… , please?
Good morning. Can you put me through the Marketing Department?
Can / Could I have extension…………. , please?
Unit 3 Leaving a message
2) Excuses (saying someone is not available) I’m afraid he/she’s in a
meeting at the moment.
he/she’s out of the office.
he/she’s not available to take your call.
he/she’s on vacation.
He/She won’t be back until next Monday.
He’s/She’s away for the week.
I’m sorry. The line is busy/engaged. Will you hold?
Hold on a moment, please.
I’ll ask him/her to call you back as soon as he/she’s free.
The line is engaged. Can I ask her to call you back?
3) Leaving a Message
Responding
Can I leave a message?
Can you tell him/her I called.
I’ll call again later today.
Could you ask him/her to call me
back, please? My number is 02-555-
5555
* Right. I’ll give him/her your
message …………
* Right. I’ll pass on your
message.
4) Taking a message
Can I take a message?
Would you like me to take a message?5) Asking for spelling
Could you spell that / your last name , please?
Could you spell your name / your company’s name?
You’d better spell that, please. (informal)
6) Noting
Let me take that down.
Let me write that down.
Hang on. I’ll get a pencil / pen.
7) Reassuring
I’ll make sure he / she gets the message.
I’ll tell him / her you called.
I’ll get him to call you back first thing tomorrow / in the
morning.
Example: Example:
I’m afraid he’s in the meeting at the moment. Can I take a message?
Right. I’ll pass on your message.
Hello. Can I speak to Mr. Cork, please?
Could you ask him to call me back before 5, please?
TELEPHONE MESSAGE PADS.
SAMPLES TELEPHONE PADS
TELEPHONE MESSAGE PADS.
SAMPLES TELEPHONE PADS
Model1.
II.
Ext.
Unit 4 Telephone Message
Next
Next
Model 2
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Model3.
ofPhone
Next
Model4
IMPORTANT MESSAGE
IMPORTANT MESSAGE
For:Date: Time:Mr./Mrs./Ms.ofPhone
A.M.P.M.
AREA CODE NUMBER EXTENSION Next
SIGNED
TELEPHONEDCAME TO SEE YOUWANTS TO SEE YOURETURNED YOUR CALL
PLEASE CALL WILL CALL AGAINRUSHSPECIAL ATTENTION
Hope you Are Enjoy With English