I-Care International

Group of Consultancy

CORPORATE PROFILE

Executive SummaryMission PortfolioService Offerings - Deliverables Why I-CareI-Care Blended Contact centers infrastructureTransitionTrainingQualityOur ClienteleDisaster RecoveryData Security

We hereby introduce ourselves as the one stop Solution for all the BPO, ITES and Data Related work.

•Helping the Clients to get good quality center at one point of contact.•Amidst these changes, its vital to select strategic partners that can adapt to these changes.

•I-Care took birth in the 21st century with a vision of providing the necessary value added services to the IT Enabled sector. •With I-Care you can be relieved of all follow up job works and you would be dealing directly with us instead of signing up with different centers and handling them.

Executive Summary

Executive Summary (contd….

I-Care aims to - Expand its presence in I.T. enabled services such as Web/ Voice based Call Centers, IT/ Web enabled services, Resource and Management Services. 

Meticulous execution of quality and performance driven processes is the key factor that gives our strategic partners more than sufficient reasons to depend on us for their growth.This has fostered the growth of I-Care in this competitive business environment.

Mission

To provide high quality end-to-end solutions to the BPO segment.

•I-Care - Dedicated and experienced team of experienced practitioners in Enterprise Relationship Management.

•Rapid project implementation capabilities

•Wide range of outsourced services.

•Providing various services, tailored to each client.

Portfolio

Service Offerings - Deliverables•International Outbound International Outbound •International InboundInternational Inbound•Order takingOrder taking•Welcome Calls/Thank you Calls Welcome Calls/Thank you Calls •Collections Collections •Customer Care Customer Care •Web based services Web based services •Chat / E-mail /SMS Solutions Chat / E-mail /SMS Solutions •Survey & Entertainment MarketingSurvey & Entertainment Marketing•Contact Center TrainingContact Center Training•Data Entry and Data captureData Entry and Data capture•Content Conversion servicesContent Conversion services•Form ProcessingForm Processing•Data ProcessingData Processing•Remote desktop supportRemote desktop support

We are expanding our ways to many other sectors in the near future.

Why I-Care

Our ability to manage complex and integrated business processes, our unrelenting focus on quality combined with an

offshore delivery platform; distinguish I-Care from competitors.

I-Care Blended Contact centers infrastructure…..

Servers: IBM X-Series / HP

Desktops: HP / IBM /DELL - (17”/15” TFT),

Dialer:Avaya / Touch star / Nortel / Drishti / VICI Dial ( licenses)

Connectivity: Lease line / VC-IPLC

Telephones: Plantronics (35% NR capability)

UPS: APC power supply pack

Battery / Diesel Generator for backup power

TransitionI-Care has a well defined migration methodology based on Six Sigma framework which ensures that client processes are fully understood, defined, mapped and implemented as per the requirements. Methodology –

•Collaborative

•Resources from both the sides.

•Structured reviews

Six sigma based approach

I-Care realizes training as a vital process. Post recruitment curriculum at contact centers, takes the form of a broad spectrum, that focuses on:

•Legal, process compliance

•Culture orientation, voice and accent neutralization

•Soft skills and Telephone etiquettes

•Domain Knowledge

Additionally, selected managers are sponsored on executive training programs conducted by NASSCOM.

Training

Quality

The quality of reason, why organisations implement quality processes, makes the difference in the end result of quality.

Sound’s complicated? Allow us to explain.

Most common reason – Mere Client requirements

Lesser common reason – Competitive pressure or because its fashionable to do so.

Unfortunately the least common reason – Investment in quality, leads to bottom line gain.

I-Care proudly states that this is the only reason that we implement and invest in quality improvement processes

Our Clientele We are already serving/served major clients

in telemarketing as listed below:

Our commitment to quality is not restricted to customer processes, it includes all the support

functions as well.

Disaster Recovery Management

The Darwin’s theory explains “the survival of the fittest” taking lessons from the same we plan to survive and lead in today’s business environment by preparing for the unexpected.

To get dependable continuity of services always, I-Care has designed a comprehensive disaster recovery plan.

The DR plan is devised keeping in mind critical business processes can be recovered within 4 hours of the disaster declaration.

The DR site is equipped with the entire necessary communication infrastructure to carry on critical operations during disaster. The internal DR team is drilled more often to confirm team DR awareness.

As a standard strategy, data of all the critical servers is backed up on

daily basis through automated tools.

These are some of the brands used for our software and hardware support

Data Security

When it comes to offshore outsourcing, corporate data and

systems security is of crucial importance and service providers need to ensure the confidentiality and integrity of vital customer information.

I-Care is committed to respecting, protecting and safeguarding privacy and confidentiality of data and information entrusted to the BPO firm by its valued clients.

We have developed a stringent Information Security Policy to ensure compliance with governing laws and implemented a rigorous set of standard operating procedures designed to provide our clients with the requisite privacy and security necessary to achieve their trust and confidence.

At I- Care International Group of Consultancy we would like to listen to our clients and give tailor made programs to suit their needs, wants and goals.

With us, success has been a constant and will continue to be…….