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    Introduction

    The beginning of Hyundai Motor Company dates to April1946 when founder, Ju-Yung Chung established

    Hyundai Auto Service in Seoul, South Korea at the ageof 31 years. The name Hyundai was chosen for itsmeaning which in English translates to modern. TheHyundai logo is symbolic of the company's desire toexpand. The oval shape represents the company's

    global expansion and the stylized "H" is symbolic of twopeople (the company and customer) shaking hands.

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    Hyundai Motor Company was founded by Ju-YungChung and younger brother Se-Yung Chung inDecember 1967. In 1968 the company entered into acontract with Ford motor company to assemble the Ford

    Cortina and Granada for the South Korean market andcontinued to produce them until 1976. Hyundaicompleted construction of the Ulsan plant in six monthsand achieved the shortest groundbreaking to firstcommercial production of any of Fords 118 plants. Theeight year journey provided Hyundai with assemblyknowledge, blueprints, technical specifications,production manuals, and trained Hyundai engineers.

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    Hyundai History & Development

    Established in 1967, Hyundai is presently South Koreas#1 carmaker, manufacturing dozens of models of cars,vans, and minivans

    Throughout the past two decades, Hyundai introducedvarious models: Pony, Excel, Scoupe, Sonata, andAccent.

    In 1990, Hyundai introduced its own engine design, theAlpha. Two years later, it introduced its second-

    generation engine, the Beta. Acquired a 51% stake in Kia Motors in 1998

    In 2001, Hyundai sold a 9% stake to DaimlerChrysler tostrengthen its global market position and to boost sales

    abroad

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    In 2003, according to Consumer Reports, Hyundais

    reliability rankings tied Hondas. In 2005, Hyundai authorized Ed Voyles' Hyundai

    dealership in Smyrna, Georgia to become the first "deaffriendly" dealership in the entire world. The staff in thisdealership are able to accommodate deaf customerswith the use of American Sign Language and videoconferencing phones.

    In 2006, J.D. Power and Associates' quality ranking,overall the Hyundai brand ranked 3rd, just behind

    Porsche and Lexus, and beating long time rival Toyota

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    Global Presence

    Europe

    Albania

    Armenia

    Austria

    Azerbaijan

    Belarus

    Belgium

    Bosnia

    Bulgaria

    Croatia

    Cyprus

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    Kazakhstan

    Kyrgyzstan

    Latvia

    Lithuania

    Macedonia

    Malta Moldova

    Norway

    Poland

    Portugal Romania

    Russia

    Serbia

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    Slovenia

    Spain

    Sweden

    Switzerland

    Turkey

    Turkmenistan U.K.

    Ukraine

    Uzbekistan

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    Middle East

    Afghanistan

    Bahrain

    Iran

    Iraq Israel

    Jordan

    Kuwait

    Lebanon

    Oman

    Palestine

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    Qatar

    Saudi Arabia

    Syria

    U.A.E.

    Yemen

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    Africa

    Algeria

    Angola

    Benin

    Brukina Faso

    Cameroon

    Canary Islands

    Central Africa

    Ceuta

    Congo

    D.R.Congo

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    Djibouti

    Egypt

    Ethiopia

    Gabon

    Gambia

    Ghana

    Ivory Coast

    Kenya

    Liberia

    Libya Madagascar

    Malawi

    Mali

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    North America

    Canada

    USA

    Central & South America

    Antigua Argentina

    Aruba

    Bahamas

    Barbados Bermuda

    Bolivia

    Brazil

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    Cayman

    Chile Colombia

    Costa Rica

    Cuba

    Curacao Dominica

    Dominican Republic

    Ecuador

    El Salvador Fr.Guyana

    Grenada

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    Guadeloupe

    Guatemala

    Haiti

    Honduras

    Jamaica

    Martinique Mexico

    Nicaragua

    Panama

    Paraguay Puerto Rico

    St. Kitts

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    Asia & Pacific

    American Samoa Australia

    Bangladesh

    Bhutan

    Brunei Cambodia

    China

    Fiji

    French Polynesia Guam

    Hongkong

    India

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    Indonesia

    Japan

    Korea

    Laos

    Macau

    Malaysia Mongolia

    Nepal

    New Caledonia

    NewZealand P.N..

    Pakistan

    Philippines

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    Saipan

    Singapore

    Solomon Islands

    Sri Lanka

    Taiwan

    Thailand Vanuatu

    Vietnam

    Western Samoa

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    HYUNDAI GLOBAL SEGMENT

    CARSModel lineup

    Excel

    Accent

    Atos/Santro

    Azera

    Dynasty

    Elantra

    Equus/Centennial (joint project of Hyundai andMitsubishi)

    Genesis

    Genesis Coupe

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    Click/Getz

    Grandeur (joint project of Hyundai and Mitsubishi) Grandeur XG/XG300/XG350

    Grandeur/Azera

    Matrix/Lavita

    Santamo(Rebadged Mitsubishi Chariot) (Originallyproduced by Hyundai Precision Industry)

    Sonata/i40

    Tiburon/Coup/Tuscani

    i30

    i20

    i10

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    SUVs and Vans

    Entourage (Similar to the Kia Sedona) Galloper (Rebadged Mitsubishi Pajero) (Originally

    produced by Hyundai Precision Industry)

    Grace (1st generation was a rebadged Mitsubishi Delica)

    H-1/Satellite/Starex/Libero/H-200 Hyundai H-1/iMax/i800

    Hyundai H-100 Grace / Porter

    HD1000 (Minibus/Porter)

    Porter (1st generation was a rebadged Mitsubishi Delica) Santa Fe

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    Commercial vehicles

    Ford D Series Ford DK Series

    Ford R Series

    O303 Benz Bus

    HM 1620 urban bus HM 1630 suburban bus

    Hyundai 4.5 to 5-ton truck (Rebadged Mitsubishi FusoFighter)

    Hyundai 8 to 25-ton truck (Rebadged Mitsubishi FusoSuper Great)

    Aero (Rebadged Mitsubishi Fuso Aero Bus)

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    Hyundai FB

    HD160 HD170

    Mega Truck

    New Power Truck

    Mighty (Rebadged Mitsubishi Fuso Canter) Mighty II

    Hyundai RB

    Super Truck Medium

    Super Truck Trago

    Universe

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    Hyundai Car Segment In India

    Santro

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    Getz

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    i 10

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    i 20

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    Accent

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    Verna

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    Elantra

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    Sonata

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    Tucson

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    The Indian CarMarket

    For a long time after India became independent in 1947,the car market had just two models to offer - the sturdy'Ambassador' from Hindustan Motors (HM) and the sleek'Fiat' from Premier Automobiles (PA). This was the resultof Government of India's (GOI) decision to keep the carindustry tightly protected.

    For HM and PA, the GOI dictated as to what type of

    vehicle the two companies should manufacture. No otherdomestic or foreign car manufacturer was allowed toenter the Indian car industry.

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    The restriction on foreign collaboration led to poor

    technological improvements in Indian cars. As a result,car prices remained high while quality was inferior.

    This affected the growth of the industry. The demand forcars in 1960 was 15,714 units and in the next twodecades, this rose to 30,989 units, which meant that theCompound Annual Growth Rate (AGR) was just 3.5 per

    cent.

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    In the 1980s, the GOI felt the need to introduce an

    affordable small car, targeting the Indian middle class.As manufacturing a small and affordable car requiredbetter technology than was available indigenously, thegovernment tied up with the noted Japanese company,Suzuki. The government formed a joint venture with

    Suzuki and founded Maruti Udyog Limited (MUL). It held74% and Suzuki got 26% equity stake in MUL. In 1983,MUL launched the Maruti 800', priced at Rs 40,000...

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    Hyundai's Entry in India

    One of the major players that entered the Indian carmarket was HMC through its subsidiary HMIL. Beforemaking its move, the company closely studied theindustry for a year. The company's officials talked tovendors, dealers and customers to get a thoroughknowledge of the industry

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    Hyundai is currently the second largest carmaker andlargest auto exporter in India.It is making India the global

    manufacturing base for small cars. Hyundai sells severalmodels in India as of the 2009 model year, one of themost popular being the Hyundai i10 and the Hyundai i20.Other models include Hyundai Santro, Hyundai Getz,Hyundai Accent, second generation Hyundai Verna,Hyundai Tucson, Hyundai Elantra, and the HyundaiSonata.

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    Studying the Indian

    Consumer Psyche In the late 1990s, car manufacturers like Ford, General

    Motors, and Fiat were faring miserably in the Indianmarket. Maruti had a market share of a whopping 79percent in the passenger car segment. Daewoo andTelco were creating hype over the impending launchesof their cars Matiz and Indica, respectively. In such ascenario, the top management of Hyundai Motor India

    Ltd, which has South Korean origins, had a toughdecision to make. It was a big gamble to go ahead withthe launch of the small car Santro.

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    The Hyundai management stuck to a simple strategy

    launch a quality product in the most promising segmentwith the latest technology and price it aggressively. Inthe pre-launch period in late 1997, the companycommissioned market research project to understand theIndian consumer psyche and specify a benchmark forthe pricing policy.

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    Marketing Santro

    Santro received an encouraging feedback fromcustomers who appreciated its unique design that gavemore headroom and facilitated easy entry and exit...

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    MARKETING STRATEGIES

    Hyundai tied up with the advertising agency Saatchi

    Shah Rukh Khan as Brand ambassador

    Three-pronged Strategy was desinged to attract theconsumer:

    Educate Indian Consumers about Hyundai

    Create hype and expectations about the Santro

    Explain the virtues of the Santro

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    The success story

    September 23, 1998 saw the launch of the Santro. Therewas an unprecedented rush for bookings in spite of thefact that Hyundai was accepting bookings only againstfull payment for the car and booking was opened only fora few days. Hyundai closed the calendar year 1998 withsales of 8,447. The next year (October 1998-August1999) saw Hyundai consolidating its market share, as

    these figures of monthly sales show:

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    Thus, the cumulative sales during October 1998-August1999 were 42,283 units. This accounted for 30 per cent

    of the market share in the small car segment and 10 percent of the overall auto industry. Within a year of itslaunch, the Santro had dislodged the Maruti Zen as theno.1 car in its category and slipped in behind Maruti

    Suzuki as the no.2 car manufacturer in India. The launchof the Daewoo Matiz and the TATA Indica failed todampen the demand for the Santro.

    Ever since the historic launch of the Santro, Hyundaihasconsistently taken the no.1 spot in all the segments of

    the passenger car industry in which it had launched aproduct. Santro stands tall undisputedly market leader inthe compact car segment.

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    Launch of Accent

    By mid 1999, the major players realized that the 'B'segment would be the fastest growing in the car industry.To cash in, Telco re-launched its 'Indica' by introducingseveral new features and solving the glitches in theoriginal model...

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    Repositioning Santro

    By late 2002, the competition in the B segment hadincreased significantly. MUL's Alto which was launchedin October 2000 had received a good response.Although HMIL's Santro remained the largest selling carin the B segment, MUL commanded the largest marketshare in this segment due to the combined sale of its

    three cars Zen, Wagon R and Alto...

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    Status in 2004

    The financial year 2003-04 ended on a positive note forHMIL. The company achieved revenues of Rs 50 bn andprofit after tax (PAT) of Rs. 1.90 bn in the financial year2003-04 compared to Rs 43 bn revenues and PAT of Rs1.65 bn in the fiscal 2002-03...

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    The Challenges Ahead

    During the period January to June 2004, Santro lost itsleadership status in the B segment...

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    Recent Happening

    Domestic sales surge by 92.8%

    Cumulative growth up 28.5%

    Hyundai Motor India Ltd, the countrys second largest

    car manufacturer and the largest passenger car exporterregistered record cumulative sales for the month endingNovember 30, 2009. The cumulative sales accounted for55,265 units which reflect a 28.5% growth as comparedto last November. The domestic market was the biggestgainer as it almost doubled its sales to 28,162 units thismonth registering a growth of 92.8% over the samemonth last year.

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    The exports however showed a slight decline as it fell by

    4.6% as compared to the same period last year. InSeptember, 2009 HMIL had clocked cumulative sales of53,802 units which had been the highest till now.

    HMILs total sales for November, 2009 stood at an alltime high of 55,265 units against 43,020 units in

    November, 2008 registering 28.5% cumulative growth.The domestic sales grew at a whopping 92.8% andaccounted for 28,162 units as against 14,605 units inNovember, 2008 while the exports dipped marginally to27,103 units as compared to 28,414 units last November a fall of 4.6%

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    Commenting on November, 2009 sales Arvind Saxena,Sr. Vice President - Marketing and Sales, HMIL said,

    The overall economic scenario has been positive andthis has translated in to more footfalls in the showroomand higher automobile sales as indicated by this monthsfigures. We hope the economy will continue on a growth

    trajectory as it will help the Indian automotive industry tomaintain a double digit growth figure.

    The segment-wise cumulative sales in the month ofNovember, 2009 are as follows: A2 Segment (Santro,i10, Getz & i20) 50,501 units; A3 Segment (Accent &

    Verna) 4,748 units; A5 Segment (Sonata Transform) 15units; and SUV Segment (Tucson) 1 unit.