THE IMPORTANCE AND SKILL OF LISTENING

By,Mohit Jindal

HR

Contents Listening and Importance of Active

Listening Barriers to Effective Listening Characteristics of Active Listening Selective Perception Non Verbal Communication

Hearing v/s Listening

Listening Critical component of communication

process Effective listening- sensing, processing

and evaluating Passive Listening Attentive Listening Active Listening

Importance of Active Listening

Shows you are concerned Focus on key elements Obtaining better information Encourages further

communication Potential to enhance

relationships Offering mutual support,

develop common understanding, strengthen trust and enhance interaction

Barriers to Effective Listening

Barriers Continued…. Selective Memory•Bias and being judgmental

Continued… Boredom Inadequate background information Selective expectation Partial listening and distractions Rehearsing Interference from emotions

Characteristics of Active Listening

Selective Perception How and why we think what we want to

think, not what is really there

Selective Perception

Non-Verbal CommunicationOld Saying…”Actions speak louder than words”

55% of interpersonal communication is conveyed non-verbally

Two broad classes: Non-verbal cues Para-verbal cues

We communicate non verbally in ways that contradict what we’re saying verbally, and people trust non-verbal cues far more than words

Non verbal messages are often sent sub-consciously

Non-Verbal Communication When asked, which part of message they

relied on to detect the speaker’s true feelings, 7% relied on words spoken 38% on tone of voice and pace of speech 55% on facial expression and body language

Kinesics involves body movement, gestures, and posture. Example, we use eye contact to provide information, express interest or intimacy

Non-Verbal Communication Para-language refers to tone of voice ,

volume pitch, or speech rate. Same message can have different meanings depending on which words to emphasize. Example, “Where is your Mother?”

Chronemics is study of how human beings use and structure time

Proxemics is the study of what you communicate by the way you use interpersonal space

Thank You for Listening Actively