human resouces management
TRANSCRIPT
THE GUARDIANAUTO REPAIR SHOP
GROUP’S MEMBERS: Pham Phuong Duy1258015Tran Trung Hieu 1258022Nguyen Tan Huy 1258023
CONTENTS
1. The name and logo
2. Mission statement
3. Code of ethnic
4. Action plan
5. Organization chart
6. Advertisement for job opening
7. Profit
THE NAME & LOGO
Mission Statement
In line with the improvement of living standard and Economy Growth, cars
are becoming more common and necessary for living. Like other
machines, cars need to be repaired and maintained after certain time using
it. Generally, we all want our vehicles to be stable to serve us effectively;
otherwise it can annoy owners with unexpected breakdowns. Understand
these problems, we are born to address the issue and make the users
happy. With the understanding of how the owners would feel when their
cars have problems, we can make them fell dependable to our shop by
offering top preparing and maintenance service. Moreover, we will have a
nice environment for our customers while waiting for their cars getting
repaired by building a waiting room with entertainment gadgets and
relaxing atmosphere which will psychologically result in a shorter time of
waiting and make them feel comfortable whenever they come to the shop.
Our customers can range from the age of 30 – 70 who have cars and male
customers will account for the most part. Our target market is customers
live nearby and in the city in the short run and will be expanded to some
surrounding cities in the long run. “Let’s us protect and prepare your trips”.
Code of Ethics
Toward our Customers
Perform high quality repair service at a reasonable price ( notan overprice )
Use only proven merchandise of high quality distributed byreputable firms.
To employ the best skilled technicians obtainable.
Have a sense of personal obligation to each customer.
To recommend corrective and maintenance services,explaining to the customer which of these are required tocorrect existing problems and which are for preventivemaintenance.
Toward our employees
Employees required wearing special
helmets and gloves during their work to
prevent any injuries
Employees will have general healthcare
checking every 6 months
All machine and devices have to meet the
safety standard to ensure employees’ safety
Toward Community
• The shop will be built properly to make
sure it won’t create noise pollution to the
people surrounding
• Oils, chemicals, paints, solvents will be
stored properly and will not allow spills to
escape to the surrounding area
• Regularly check the containers of special
substances to make sure it’s not leaking
Toward Natural Environment
• Ensure that the shop won’t do anything that harm the natural environment such as:
• Make sure special chemicals and substances can’t escape to the environment
• Use a liquid waste contractor to dispose of spent chemicals and other liquid waste. Won’t put liquid waste, such as oily rags or filters into the waste bins
• Separate different kinds of waste for easy collection and recycling
• Extract and recycle refrigerants from air-conditioning systems and dispose of item legally. They won’t be released to the atmosphere
• Never modify or tamper with vehicle emission system
• In addition, the shop will plant tree surrounding the area to create shade and clean the environment. The used water will be clean and re-used to make the most of the natural resources.
General problem:
How to get customers for the shop
Specific problem:
Just start the business, so:
Customers don’t know about the shop
Customers don’t have credibility at first
Action Plan
How to solve the problem?
Doing marketing campaign
Once customers know and come to the shop, after using our
service, we will give them car accessories which have our logo
on it and stick our logo on the back of their vehicles to public our
shop when they’re driving on the street
Hire mechanics who have worked for a long time (10- 20
years) to draw customers from the shop which they are working
for.
Offer them a very good service with reasonable price in order to
make them feel happy and willing to tell their friends about our
shop, we will have a chance to get them come in ( because
word-of-mouth marketing strategy in this field is the most
effective way)
Establish the shop website, an account on Facebook and an
online shop in some popular car forums
Which solutions will I use?
Combine and do all of thesolutions simultaneously andtogether to make it most effective
When will I start this program?
5/12/2014
When will the problems besolved?
5/12/2015
Organization chart
Job opportunity
• The guardian- one of the best auto repair shop in Viet Nam, requires qualified employees to fill up 10-15 electrical and mechanical engineer positions
• Qualification -Qualification in an industry-related field or graduate from vocational school specialized in car industry
• Experience-4 years or more in a similar job ( the more experience you have the more salary you will get)
• Salary- 4-9 millions ( depends on your experience and qualifications)
Interested candidates may send their hand written applications along with a copy of CV, two passport size photographs and names and contact details of three referees before May 15th, 2016 to Mr. Phuong Duy Pham, Email: [email protected], Tel: 01264 345678
Profit
• With this project we assure 125- 175% profit in the first 6 months and it will raise up to 200- 250% profit for each month
• Usually, other garages buy parts to replace for customers car and charge them from 220%- 270% for making profit, our strategy is offering customers reasonable price, so we will take them 170%- 200% which will be our profit
• The bill will also charge customers with mechanics' wages for their work to replace or fix customers' cars which will be enough money to pay utilities expense and 60-70% of employees salary
THANK YOU!!